EUROPCAR MALTA Car Rental Reviews

LUQA, MT - Reviewed by CRISTIAN - 04 September 2025

" very good experience, thank you "

" very fast operations on both renting and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by VIKTORAS - 20 April 2025

" Pleasant, fast and professional service at pick up desk. Return process with inspection of vehicle is very fast and efficient. "

" Reasonable prices, good choices of vehicles, affordable price for zero excess insurance. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by JOHN - 24 March 2025

" Very good service and a great car. "

" Nice personnel and great service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by OLIVER - 21 November 2024

" Easy pickup, good car, easy drop-off, fair prices. I'm satisfied. "

" Easy pickup, good car, easy drop-off, fair prices. I'm satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by EUGENIO - 24 September 2024

" Will repeat the experience the next time I need to rent a car! "

" The car was in good condition and met all my expectations. Reception staff was not very nice and polite! However, they were efficient in processing my rental. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by JAMES - 12 March 2024

" Will use auto Europe again as I have been using them for years without incident HOWEVER I will not be using europecar . For reasons already mentioned "

" Hit with additional out of hours fee of18.75 e which I have disputed. Counter staff unhelpful with query upon return of vehicle.. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by BASHKIM - 29 June 2023

" It is not fair to dont inspect the car in front of me and after 24 hours to come and say there exist a new damage. "

" The scamed a false damage. They didnt inspect the car when I checked out and to orrow sent me a picture that there exist a new damage. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by ALEKSANDAR - 30 November 2022

" I hope thath my deposit will quickly will refund!!! "

" Everithing was OK, fast "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by PATRICK - 13 November 2022

" Was perfect "

" Was perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by JESSE - 02 March 2022

" It worked perfectly "

" As usual it worked perfectly, however in the past I have had a claim for a flat tire with Auto Europe and it was not an easy process. I often think the extra money for insurance from the car rental provider is much safer but much more costly. I think your insurance coverage is still a risk. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by ANDREI VICTOR - 23 November 2021

" The ventilation in the car I was offered worked only on the highest step (very noisy and cold) - Hyundai i20. When I refused it they told me their main office isn't at the airport and they do not have any other of the same class (I wanted a small car to be easier to handle on the narrow streets). They said I had to return the next day / go to the main office or take a larger car. I chose the latter. This second car was much older and very worn, although only 43k km. Citroen C4. Bad smell inside and everything was kind of sticky. Credit card release after almost 2 weeks. "

" The ventilation in the car I was offered worked only on the highest step (very noisy and cold) - Hyundai i20. When I refused it they told me their main office isn't at the airport and they do not have any other of the same class (I wanted a small car to be easier to handle on the narrow streets). They said I had to return the next day / go to the main office or take a larger car. I chose the latter. This second car was much older and worn. Citroen C4. Bad smell inside and everything was kind of sticky. Credit card release after almost 2 weeks. "

Value for Money: 4
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 2

MALTA INT. AIRPORT, MT - Reviewed by KATERINA - 30 September 2021

" They offered me to upgrade to full insurance and half to full to avoid troubles. I had a small incident and some damages to the car and want to see how fast the reaction will be and if thet are going to return my deposit because I hadn't use all the benzin. "

" I have ordered a Toyota Aygo because I have such and it will be easier to me in England right driving. They give me without warning Nisan Micra. I've said that my flight arrives at 7 AM and I want the car at 7.30. There was nobody till 9 "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 3

MALTA INT. AIRPORT, MT - Reviewed by BÁLINT - 14 July 2021

" The car was inside dirty when got it. The customer told me, that's not a problem I have check the car only outside. When I drop off the car, the other customer told me that the car must be cleaned inside, and I have to pay for it. There was no waste inside only the front left seat was dirty, but it was already when we got the car. That was my worst expierience with Europcar. "

" The car was inside dirty when got it. The customer told me, that's not a problem I have check the car only outside. When I drop off the car, the other customer told me that the car must be cleaned inside, and I have to pay for it. There was no waste inside only the front left seat was dirty, but it was already when we got the car. That was my worst expierience with Europcar. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

MALTA INT. AIRPORT, MT - Reviewed by PANAGIOTIS - 08 June 2021

" Nice price, better than local agencies "

" Professional service but not so clean car "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by ENRICO - 20 April 2021

" With Autoeurope no any claims, everything it's fine! "

" I can't agree that when I return the car during the opening hours, nobody can check the vehicle conditions and give me a doc showing everything it's ok. It's happened to me this time. I had to take pictures and hope. Fortunately everything look like went right, for the moment. Anyway it's not correct behaviour against customers. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 8

LUQA, MT - Reviewed by EMMA - 29 March 2021

" When i called for help, the stuff was very rude "

" I WAS NOT AWARE THAT I COULNDT USE MY DEBIT CARD INSTEAD OF CREDIT CARD. I KNOW THIS WAS WRITTEN ON THE WEBSITE, BUT I REALISED AFTER. THE LEAST YOU COULD HAVE DONE WAS GIVE ME HALF THE MONEY BACK NOT TAKEN ALL MY MONEY AND STILL REMAINED WITHOUT A CAR. THIS IS NOT ETHICAL AT ALL - INSURANCE WAS ALSO PAID FOR. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by PANAGIOTIS - 28 March 2021

" The blocked amount of 1000€ is rather big "

" Friendly staff, low mileage car. Acceptable cleaning condition. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by PANAGIOTIS - 20 December 2020

" Friendly staff and low mileage car but really bad policy. For sure not disinfected. Not an honest offer. An offer with full insurance included for 77.5€ per week costed above 140€. I will not proceed with a monthly rental after holidays. "

" Since August I was a Europcar client in Estonia and Greece with no complaints. The prepaid petrol 60€ for a car with a tank of 35lt is too much. The price of unleaded fuel is 1,35 in Malta. Moreover I have to wait at least 20 days for an amount of 500€ as warranty to be released. The above where not mentioned in the initial offer. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by ENRICO - 02 December 2020

" Pls check about the money I should receive it back about the fuel (76€) and let me know. Thanks. "

" At the pickup they credit 76€ on my credit card as guarantee on fuel (first time with europcar). When I returned the car full, they promised to send me the money back in max two / three days, I'm still waiting for! Additionally after one day I got the car, in the morning I found a tire down, so I had to go to them and they replaced me the car... "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by MASSIMILIANO - 15 November 2020

" so far everybody is hiding behind the small prints in the rental agreement conditions. Very disappointing. "

" Europcar is applying a contract I have never seen before anywhere else. Pay for full tank bring it empty. This is basically impossible. I rented the car for 1 day and brought back the car with full tank. This equated to a 200% hidden commission on base rate (or so). I consider this an unacceptable business practice. They are getting free fuel from every single customer. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by ENRICO - 01 November 2020

" Ok "

" I'm still waiting the invoice and I haven't any documents about the car return..... "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by TOMAS - 24 August 2020

" Ferry Tickets And parking tickets found in the car from 2018 and 2019. Outrageous in times of Covid-19. Poor cleaned car. Old car, breaks with creeping noises, engine and the light Of stability driving System lit on the screen. "

" Clients that book directly have better and safer cars. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by ENRICO - 21 March 2020

" all was fine, as usual !!! "

" evrtyhing was fine! I just have to complain about the veihcle mechanical condition that has a problem with the brake system, I went to the europcar service center, but they tols that it's normal because the small car and poor condition of the maltese roads....!!! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

MALTA INT. AIRPORT, MT - Reviewed by IOANNIS - 27 February 2020

" so many bad reviews "

" we did not rent finally the car because why read last minute that we must avoid europcar in malta ( reviews in tripadvisor and https://www.tripadvisor.com/ShowTopic-g190311-i348-k6509531-Avoid_Europcar-Malta.html and in https://www.google.com/search?ei=075XXq_iNciflwTd04foAg&q=malta+europcar+airport&oq=malta+europ%5Bacar&gs_l=psy-ab.1.0.0i13j0i13i30j0i13i5i30l2j0i8i13i30l6.5450.5450..7721...0.1..0.391.391.3-1......0....1..gws-wiz.......0i71.qFJKnINDLKM#lrd=0x130e4ff01cf9430f:0x86acc7b4ac1a94b6,1,,,) "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by MARIOS - 25 December 2019

" Easy to book and pick-up the car. With no hidden costs or rules. "

" Well organised and helpful "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LUQA, MT - Reviewed by TADEJA - 18 December 2019

" Recommend "

" Still waiting for deposit to be returned (3 days). "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by BLAZ - 24 November 2019

" As always everything works perfectly. "

" Old Peugeot 208, 80.000 km - this is a lot for Malta as you can't make long-distance drive there. Also, the car was not properly cleaned. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MALTA INT. AIRPORT, MT - Reviewed by ROBERT - 28 October 2019

" See above "

" Rude at counter. Made me put 1000euros down as deposit/block - still have not received it back after several days. "

Value for Money: 2
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by JULIE - 20 October 2019

" As above "

" It's the people who made it great. They were so helpful every time I needed them plus they did it with a smile on their face and with energy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by JOSEPH - 19 October 2019

" As above "

" I was asked for the first time to pay a fee for out of hours. The car was old, dirty, all damaged and dented and not fit for hire "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

MALTA INT. AIRPORT, MT - Reviewed by WILLIAM - 06 October 2019

" See above "

" All good except that there was nobody to hand the car over to at the airport at 5.30 am. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by ROMKE - 23 August 2019

" - "

" I was surprised that the rental terms required purchase of a full tank of diesel with no refund. For a 5 day rental on a small island, it is impossible to empty the tank, so it felt a bit like a scam. Europcar did not accept American Express, which I prefer to use for car rentals because of their comprehensive insurance coverage. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by RADOSLAW - 11 June 2019

" Money blocked on my card for a week. Apart from that, all went smoothly. "

" Money blocked on my card for a week. Apart from that, all went smoothly. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by JOSEPH - 22 February 2019

" Good experience "

" The service provided was excellent although the blocking of Euro 1000 is a bit too much "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by FABIO MASSIMO - 24 January 2019

" I am regular user of autoeurope and we have always been happy of the service. This time was not fortunate but it is more the problem of the local agency "

" We have encountered 2 major problems: - the employee of the counter has signed the scratches on the wrong side of the car, but even if it was evident that we have not made any damage, there was a discussion during the restitution -the deposit/ preauthorisation of credit card will be deblocked after only 4 weeks! - we have been asked to pay18 euros of after hours charge on arrival at 21h. Ordinary hours are till 17h For sure I would not recommend Europcar in Malta to anybody "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by CIBELE - 05 December 2018

" Quick pick up and drop off. Car was ok, but not very clean "

" Quick pick up and drop off. Car was ok, but not very clean "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MALTA INT. AIRPORT, MT - Reviewed by TATJANA - 05 November 2018

" Overall goog experiance. "

" Very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MALTA INT. AIRPORT, MT - Reviewed by MICHAL - 22 October 2018

" ___ "

" Deposit blocked for 5 days for ?reason "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DARIUS - 23 August 2018

" Not very good. "

" In Malta they have Europcar rules, Insurance and deposit amount. And don't want to look to my condition from Auto Europe which I have. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALTA INT. AIRPORT, MT - Reviewed by JAMES - 16 June 2018

" Good experience much better than the horrific Goldcar "

" Good company .... better than the terrible fraudulent firm Goldcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALTA INT. AIRPORT, MT - Reviewed by DANIEL - 27 July 2017

" I was very unhappy to be charged at outrageous rate a full tank at arrival and then to be accused of car damages that had nothing to do with our use and were so small that you could barely see them. The price the rental company threaten us to charge for those "scratches" was also out of proportion. "

MALTA INT. AIRPORT, MT - Reviewed by JOHN - 22 March 2017

" Awaiting to see if they are going to bill me for a scratch on the car I did not do, and unfortunately the photos I took of the other damage to the car that already existed did not show on the photos, my error so will have to wait and see. Also I don't like the policy of we give you a tank,of fuel and if you don't use it all we don't refund you the difference, I gave them a car back with 3/4 of a tank of fuel, the hire of the car cost nearly the same as what they charged me for fuel so will not use Eurocar again, because of it, even though it says so in the small print. "

MALTA INT. AIRPORT, MT - Reviewed by ANGELA - 08 March 2017

" Got a very low price, very happy with this. Auto Europe's conditions is to require payment of ful tank on pickup and drop car back empty...for a 9 day rental this was no problems, I used all the petrol up to my last day. Price charged is no different to cost of fuel out around Malta. "

" Very good. Very pleasant and welcoming staff, attentive. First staff at desk inside airport gave me directions and a map to find Europe car out in the car park. Only 5 mins walk and easy to find. Car was ready. Good organised checking car on return. "

MALTA INT. AIRPORT, MT - Reviewed by BOSCO - 13 December 2016

" Would of been nice to have been warned that the fuel charge (to bring back empty) was going to cost me 87 euros! More than twice the cost of the rental. And that's for a small economy car. I knew they were going to charge me more than the price at the pump, but that's just outrages!! A little more transparency would of been greatly appreciated. And I know your going to say that that issue is on the rental companies end....but please a little warning! That extra cost really stretched our already tight budget. "

" Well including the comments above: The service at the counter was nothing special. The car seemed like it wasn't cleaned. Found some wrappers and floor mats had crumbs all over them. The body had some damage. Which I don't mind but there was enough dings and scratches to make me nervous that I was going to miss something during the inspection and get charged for it after. "

MALTA INT. AIRPORT, MT - Reviewed by MASSIMO - 07 November 2016

" It Works Évry well, I use AE regularly "

" I must admit I dix not read thé voucher provider by AE, as I sas Évry busy ans it is very unusual to have surprises. However, Europcar Malta requises a séparant payement of 87 ? for thé full tank of a B type car, which can bé filled with around 50? at Maltese prices. If this theft of about 40 ? were not sufficient, thé car must bé retourner empty, something obviously impossible. I retourner It with 1/4, tus looping annoter 20 ?. Nevers again Europcar Malta. "

MALTA INT. AIRPORT, MT - Reviewed by FULVIO - 27 October 2016

" I book cars with AutoEurope since years and for the first time I'm disappointed about the transapency of the contract. Mentioned as last point of what not included in the rental agreement there was the obligation to pay for the fuel returning the tank empty. In 5 dayst in Malta is obviously not possible to use the full tank (unless you spend the days driving), I was not asked but simply invoiced at the time of rental.I paid 87 euros (probably the cost per liter and an up charge) and I returned the car half full after driving for roughly 350 km, so I paid at least 40 euros more than real consumption.This is not a formal complaint since i realized after that it was stated in the contract but you should give option as done for all other rents "

MALTA INT. AIRPORT, MT - Reviewed by ROELOF - 24 September 2016

" Everything arranged smoothly as usual. No troubles at counter. I like the new system,that you can on forehand choose the car supplier. "

" Quick service, but bad (end of season ?) car. An old (30000 km on Malta) Peugeot 107,which is clearly too much for such a small car under those terrible conditions.(Bad roads,very busy and packed with traffic) "

MALTA INT. AIRPORT, MT - Reviewed by RUBEN - 05 September 2016

" I think the service is excellent. "

" I think the service is excellent. The only complaint is the price of the fuel. They charged us eur 70 for a car filled till level 8 (not full tank). A full tank costs only eur 45 from the gas station. Moreover any fuel returned is not refunded. This is a rip-off and not fair at all. They should give a full car with the premise that it is returned full. "

MALTA INT. AIRPORT, MT - Reviewed by HENRIK - 29 August 2016

MALTA INT. AIRPORT, MT - Reviewed by ANTONIS - 20 August 2016

MALTA INT. AIRPORT, MT - Reviewed by ALEXANDRU - 02 June 2016

" Simple and easy. "

MALTA INT. AIRPORT, MT - Reviewed by MANGESH - 11 May 2016

" I was not aware of f2e policy, I was made to pay extra 87 Euro and hardly used fuel for short travel "

" I was not aware of f2e policy, I was made to pay extra 87 Euro and hardly used fuel for short travel. Reception desk was unfriendly and rude but the engineers were great friendly, helpful and highly knowledgeable. Reception desk did not allow us to change f2e and inspire of offering us damaged car in first instance wasting over hour they were fuss on time to return. "

MALTA INT. AIRPORT, MT - Reviewed by GEORGE BERNARD - 06 May 2016

" Everything was as expected. "

" Service was good. "

MALTA INT. AIRPORT, MT - Reviewed by VEYSI - 19 April 2016

" They get extra 1500 Euro depozit from my credit card.That We had full enshrunes "

" We didnt do any dameges. But They take 75 Euro from credit card.we left the car full tanks. I hope They will send 75 Euro back. "

MALTA INT. AIRPORT, MT - Reviewed by CLAUDIO - 07 March 2016

" Easy web site to book with as always, I have been Auto Europe customer for many years. "

" 1. There was only one attendant in the Europcar office so it took a long time to get a car. 2. I was told I had to pay for a full tank of fuel in advance (91 Euros) for a small Citroen C3 and return the car empty. I was charged 2 Euros per litre by Europcar when the price at the gas station in Malta was was 1.30 per litre. I feel ripped off. Malta is small and it is impossible to use up a whole tank of petrol. 3. I was given the secondary key with no remote control to open the doors. When I went back to advise, he told me that if I wanted the primary key, I would have to drive to their head office to pick it up. 4. The car was in bad condition, the clutch was 90% worn out, the interior of the car was in bad shape, the outside was bad "