ENTERPRISE NETHERLANDS Car Rental Reviews

AMSTERDAM, NL - Reviewed by ZELJKO - 05 January 2025

" Smooth and effective "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ERIK - 12 January 2024

" My credit card was blocked the day night before my car rental therefore I was only able to provide a debit card. They made me go to another vendor because they don't want to accept debit cards at all. I want to have my money back, as they promised they will pay it back to Auto Europe and via Auto Europe I would get it back. "

" My credit card was blocked the day night before my car rental therefore I was only able to provide a debit card. They made me go to another vendor because they don't want to accept debit cards at all. I want to have my money back, as they promised they will pay it back to Auto Europe and via Auto Europe I would get it back. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by MARINOS - 07 January 2024

" As always AutoEurope does a great job renting you car value for money "

" Nice simple and easy process! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MAASTRICHT, NL - Reviewed by ROMINA - 06 May 2022

" I rented the cheapest automatic car and they gave me a Mini cooper. Very happy with that "

" They scared me into taking out an extension for all-risk insurance because it only covered 900 Euros "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JOSEPH - 21 October 2020

" Autoeurope had the best price especially when it came to full cover insurance. They were simple but clear in what i had to take with me for pickup. I hate small print. "

" Both the staff at pickup and dropoff were very well mannered and made sure that i was comfortable in both handovers. They were not persistent at all when i told them that i purchased full cover from autoeurope. I am very satisfied with the outcome. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by IOANNIS - 05 September 2020

" Very nice car, good service, I reccoment "

" Personnel at Eindhoven airport was very helpful and patience in order to choose the right car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by NICOLAS - 22 July 2020

" Great overall "

" I have always been happy when renting a car via your services. However, this was the first time the car was not clean: greasy finger stain on the screen, dirty socks from the previous renter forgotten in the middle glove box (between the two front seats). I was really disappointed by this, especially during Corona times, but it was the first time and every can make mistakes. No harm no foul "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

EINDHOVEN, NL - Reviewed by FALCO - 06 March 2020

" Easy booking process and competetively priced "

" Great company. Easy location and fairly new cars. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by ALIBEK - 31 December 2019

" Awesome pricing, clear instructions, no hidden fees or surprises "

" Awesome pricing, clear instructions, no hidden fees or surprises "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by ROBERT - 23 December 2019

" - "

" I suddenly got confronted with the notion that a scratch has been detected on the back of the car, but I never hit anything and thus it feels like a backlash. To be continued.. "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by STEFAN - 13 October 2019

" Only difficulty was the access to the drop-off location @ AMS airport. "

" Only difficulty was the access to the drop-off location @ AMS airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by OLEG - 08 October 2019

" Instead of planned Mazda CX3 I have got Peugeot 2008. This is not fatal. But I personally don't like such situations. "

" All things were good, except car return. For the very first time car renting in Amsterdam Schiphol airport the simple question how to return the car it was for me an issue. Means - where is an entrance to the needed garage. The very first thing - small printed flyer in the car with scheme how to find return entrance was not available, but it definitely will helps a lot. Second - the main Car Rental Return road sign was closed by yellow tape as not valid. At my visit time (2019 10 05) reconstruction works requires the changes of some traffic directions around airport and existing one o two small yellow color temporary road signs with Car Rental Return writings are definitely not enough. Please, pay more attention for these questions. Especially most of customers has flights in desired time and car return procedure become enough nervous. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by REUBEN - 19 September 2019

" Very user friendly "

" I don't know about Enterprise in other countries but for sure Enterprise at Schiphol Airport was one of the best experiences when it comes to car hire............fast, smooth, efficient and all with a smile. Well done Enterprise Schiphol airport.................keep it up !!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by SHANTANU - 25 July 2019

" Please process my refund. "

" I did not get the car as I was told I can't get car on Indian Driver's License and booking got cancelled and I was told my money would be refunded by Auto Europe. Have not received Refund yet. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by DANIEL - 21 July 2019

" No issues at all. Will use AutoEurope again "

" Tina who checked us in and the garage staff who got us on our way were fantastic. An easy transaction after a long journey "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by JOHN - 21 June 2019

" Other than bad info from Auto Europe, this was a GREAT deal. "

" I missed my US-Europe plane and initial contact with Auto Europe indicated little could be done to resolve. I had a Dutch friend contact Enterprise directly and they said that's BS. Come a day late, and the original contract would be honored... "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by NAVIN - 14 June 2019

" AutoEurope 10/10 ... Enterprise 0/10 with a bad review about their cheating practices. "

" Totally bad. Overcharging for things that cannot be verified later is a bad way to steal money from customers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by MYKHAILO - 11 February 2019

" I will say to my friends and colleagues to not use your service and never do prebooking, because you have no guaranty on your booking, never pay money for air "

" It first time when car rental refuses me. I have no problems in Europe (Germany or Poland) not with drive license neither debit card, but here it was a problem. Also car rental company says that they have not got money so I can get it back from you, but you don't want to. I have never have so a lot problems with other services but only with yours, so it is logically that I will never back again "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by KIMBERLY - 09 December 2018

" See above "

" The staff were confused about which cars were available and which cars were not. This caused a delay while we waited for the staff to sort out different bookings. other than that, it was a great and easy experience. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by THOMAS - 12 November 2018

" Good price "

" Professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by ERIK - 13 October 2018

" Very efficient, when at desk, receiving the car en returning the car + very correct personnel. Only this time was along line at the airport desk. "

" Good cars. No sneaky tricks, by providing another lower level car. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

AMSTERDAM, NL - Reviewed by ERIK - 18 September 2018

" Improvement points: Easier invoicing. When I hire for business, I need a business invoice. When I hire for private, don't need. Use different credit cards (1 for private, 1 for business). All should be options in the online reservation. If booked directly from Enterprise get this automatically. Frequent users should get some discounts ?? Sometimes price difference between direct booking and Auto Europe is small. For the rest very good! "

" Received a good upgrade(2 classes) for very small amount extra. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by MASSIMO - 30 August 2018

" a "

" a "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

AMSTERDAM, NL - Reviewed by NATHALIE - 29 August 2018

" see above. "

" We arrived to pick up our car at noon, only 2 hours after the planned pick up time. And it had been given away. We therefore had to wait for another car in the same class. When it finally arrived 1 hour later, it was dirty. The checkout person and myself did a very quick check and we left as we were now extremely late. When we returned the car 2 days later, we were told there was damage on the underside of the front right bumper. I did NOT cause this damage. It must have been there before we left, but because the car was dirty and we were in a hurry, we didn't note it. I now have to pay for this damage which I am grossly unhappy about. After 5 emails and 3 phone calls, they reviewed the damage and have charged 100 euros (as opposed to 350) and waived the admin fee. This is a compromise, however I am still VERY unhappy that I am being blamed for damage. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

AMSTERDAM, NL - Reviewed by MOHAMMAD - 11 August 2018

" excellent "

" excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by SHARAT KUMAR - 01 August 2018

" We did 7500km road trip and the car was very well maintained. We were very happy with the service provided by enterprise and auto europe. "

" They are very professional and friendly. Loved the experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

EINDHOVEN, NL - Reviewed by CLAUDE FRANCE - 12 July 2018

" As it should be, no surprises. Autoeurope works well for me. "

" Very nice experience, friendly and helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by GREGORY - 31 July 2017

" Name of the business: Enterprise Easy booking; the day before the use; efficient service at the desk; a group of young people having a genuine go at the business - they deserve success; new car and no problems; all contingencies catered for; late return easy; perhaps more it would be a good idea to give more specific directions to the office and car storage, remembering that most customers will be unfamiliar with the city, perhaps there could be a map of The Netherlands in the car "

EINDHOVEN, NL - Reviewed by ?ARKO - 27 June 2017

" During my takeover of the vehicle everything was in accordance with our agreement. But, additional information were late and were a bit unclear to me when I asked for them during our previous communication. However, it was pleasure to do business with you. "

" Professional and polite. Everything was in accordance with our agreement. "

AMSTERDAM, NL - Reviewed by GEOFFREY - 25 June 2017

" Very easy to deal with. "

" Very pleasant and helpful office staff "

AMSTERDAM, NL - Reviewed by STANISLAV - 10 May 2017

" Everything was just fine, staff was really pleasant and explained everything in details, the car was in perfect condition and blocked amount was returned on the same day as we've returned the car. "

AMSTERDAM, NL - Reviewed by MARTIN - 27 December 2016

AMSTERDAM, NL - Reviewed by IAN - 06 December 2016

" I thought the booking process was very simple and the prices and availability excellent. "

" Collection and return was straightforward and the car was as expected. One point, if you have a UK licence the licence scanning process used when collecting the car doesn't recognise some parts of the UK licence, which results in a bit of a delay validating the details. "

AMSTERDAM, NL - Reviewed by WEN-KUEI - 18 September 2016

" Please send me receipt or invoice by E-mail "

" I have requested some more items when I pick-up the car at the desk (GPS and more insurance) and paid by credit card. Please send me receipt or invoice about the extra item. "

EINDHOVEN, NL - Reviewed by HOREA IUSTIN IANCU - 01 September 2016

AMSTERDAM, NL - Reviewed by RON - 07 August 2016

AMSTERDAM, NL - Reviewed by GEORGI - 09 July 2016

AMSTERDAM, NL - Reviewed by TRAVIS - 02 July 2016

AMSTERDAM, NL - Reviewed by ALEXANDER - 18 June 2016

" Easy to book. "

" Friendly and professional staff. "

AMSTERDAM, NL - Reviewed by ERIK - 24 April 2016

" Fast, easy and better rates. Also good service. Web site easy to use. "

" Good cars, they have many Volvo's. They offer the cars of the correct level, other rental companies like Avis tries sometimes to give you are car of a level lower Very good service, fast and friendly. Specially the service where they hand you the car and take the care back. Professional. Get sometimes a free up grade. "

AMSTERDAM, NL - Reviewed by ANDRIS - 24 April 2016

AMSTERDAM, NL - Reviewed by MATTHEW - 13 April 2016

" Auto Europe as always were helpful, even when we needed to make a late change to our booking request. "

" Enterprise helpdesk came across as rude, and imposing. We were given a car from a rank lower than that we applied for (we paid for a Volvo V40, but were given a 1.2L Suzuki Vitara). The staff were rude when we appealed and were told that our car had just been given away about 5minutes before we got to the desk. They offered us a slightly better car (mazda cx3) provided we paid a fee. We did not accept this, and ended up having an underpowered car which we did not enjoy driving. Overall I am not pleased with my experience with Enterprise, and will not select their services again when renting with Autoeurope. "

AMSTERDAM, NL - Reviewed by NICOLAS - 08 March 2016

" I have never had any problem so far. But it starts with this reservation. I could not get the car from entrerprise, but I am charged by autoeurope. "

" No documents in the car. How can I legaly cross borders with the car?? "

AMSTERDAM, NL - Reviewed by ERIK - 07 March 2016

AMSTERDAM, NL - Reviewed by CHOI WAH - 10 February 2016

" Good and fast confirmation of the rental. "

" I don't know why always has additional charges debit to me even i did nothing on during the car rental. "