AUTO EUROPE DOMINICAN REPUBLIC Car Rental Reviews

SANTO DOMINGO, DO - Reviewed by FRANS - 05 June 2025

" Efficiënt procedure. No hidden costs. "

" Friendly staff, English speaking. No waitin time "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PUNTA CANA, DO - Reviewed by YAVOR - 05 August 2024

" Will contact Auto Europe separately to object additional (hidden) tax imposed by Europcar. "

" Hidden additional taxes, intrusive attempts to sell full insurance, car in dangerously poor condition (e.g. heavily and poorly tinted front wind-shield and windows, barely any visibility at night!). Only positive part of the experience was the drop-off and service received at that time. "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SANTO DOMINGO, DO - Reviewed by MARC - 22 May 2019

" Santo Domingo office came up with unforeseen extra insurance costs; slow pick up "

" Worn out car (over 80.000km) "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

PUNTA CANA, DO - Reviewed by ZORNITSA - 16 April 2019

" The experience was awful, causing me a lot of unexpected expenses, because of your services, I have submitted a claim to eucs@autoeurope.de and I am still waiting for your answer. I hope that everything would be resolved soon enough. "

" The guys from Thrifty were kind and willing to help (especially those at Punta Cana). When I arrived at the counter, the reservation was not available at their system, even confirmed twice by you. Your Customer Service number, written on the reservation was not working because of the time difference. We were very tired from travel (9:30 hours by plane) and decided to go to the accommodation by taxi. Called you the next day to solve the problem, your agent just made another reservation for a higher price even that the current one has been paid from January and has not been used (Voucher EU15618005). This call which has not resolved the issue I had, cost me 122 BGN (or 61 EUR). I could use your site to make the same reservation, that call was not of any help. With the second reservation, we received a car which was not functioning properly and broke on the second day of the rental period. To change it we were forced to wait a half day for the rescue track so it could take us to the nearest airport (200 km from the place where we were located) to take another car and return to the place where we were. We were told they are going to refund this rental day trough you, but we still have any notice for this refund. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTO DOMINGO, DO - Reviewed by RICHARD - 05 March 2019

" This is complicated to answer as it may work well and sometimes not. Still waiting advice from Auto Europe about additional cost about insurance. Renting a car in Dominican Republic is not a good idea as per many other comments. "

" Unbelievable waiting time , additional insurance costs making this deal not interesting at all especially when choosing top insurance proposal from Auto Europe. It is almost impossible to make a realistic checkup of the car at the pick up and return due to so many scratches and minor damages on the car everywhere. "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 3

PUNTA CANA, DO - Reviewed by JOSE MANUEL - 20 August 2016

" Mala muy mala, fueron injustos. "

LA ROMANA, DO - Reviewed by PAOLO - 15 August 2016

PUERTO PLATA, DO - Reviewed by JAKUB - 23 March 2016

" Positive. Fortunatelly, there was nothing special to solve with AE extept the reservation itself but i got the feeling that if it was, I would get the support. "

" Also positive, we got almost new car. Everything else was pretty standard. "

SANTO DOMINGO, DO - Reviewed by VALTER - 16 March 2016

SANTO DOMINGO, DO - Reviewed by PIERRE - 03 March 2016

" I got all the relevant information about the carr rental in the Dominican Republic. At one point I hesitated about which carr I was going to choose. At that point I got agood informed advice from your belgian help desk in English. customers "

" The company is serious and their offices are very well located, next to the old colonial quarter of the capital city of Santo Domingo. We didn't incurr extra charges locally, except for the extra driver, something we had foreseen because well informed by AutoEurope. The roads in the DR are not up to belgian standards and we got a flat tire due to the derilict pavement; back at THRIFTY's offices, we were charged 4 EUR, which seemed ok to me. "

SANTO DOMINGO, DO - Reviewed by MARC - 14 February 2016

" Todo muy correcto...la atencion telefonica fue rapida y clara Repetire de nuevo "

" Muy satisfecho Hubo un problema con el coche y me lo arreglaron perfectamente Todo el personal fue muy amable Repetire de nuevo "