Auto Europe
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DENMARK CAR RENTAL REVIEWS
AUTO EUROPE DENMARK Car Rental Reviews
Average Rating for Auto Europe :
COPENHAGEN, DK - Reviewed by SANIN - 13 August 2025
" We did not have a good experience. We booked a rav4 through AutoEurope, and since that car was not available upon arrival, we had to pay extra 50 eur per day for a car similar size, even though it was not really our problem. All the booking and the price through auroeurope was good, but it seems that Hertz doesnt realy care about autoeurope cuatomers, because the car was not booked directly from Hertz. We have rented cars several times through Alamo and we NEVER had any problems at all. This time we tried autoeurope, but I am not sure we will do it again. "
" We did not have a good experience. We booked a rav4 through AutoEurope, and since that car was not available upon arrival, we had to pay extra 50 eur per day for a car similar size, even though it was not really our problem. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SAYED NOMAN - 07 August 2025
" Rien à rajouter "
" J'avais réservé une SUV et j'ai eu le droit à une voiture plus petite au même prix. Sixt n'a pas voulu me changer la voiture malgré ma demande. Pas content de cette location. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETRA - 06 August 2025
" Excellent "
" Everything went smooth, very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by OLIVER SIEGFRIED - 13 July 2025
" The car I ordered (a big VW Caravelle or Mercedes Van) was not available in CPH, only bad. Instead I had to accept a smaller SUV. "
" The car I ordered (a big VW Caravelle or Mercedes Van) was not available in CPH, only bad. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PAULIUS - 11 July 2025
" Auto Europe provides superb service! "
" It's been six days since I returned the car, and there has been no deposit return. I'm your customer, and it should not be my concern or my time spent trying to get my money back. I paid for your service! I contacted my bank, and they did not receive any information from you about releasing the deposit. I still came to the same conclusion: You are running a lousy service! "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by HELGA - 02 July 2025
" All good. "
" Fast process and no nonsence rental. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOHANNES - 14 June 2025
" quick service got free upgrade excellent "
" quick service got free upgrade excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by STEFÁN - 12 June 2025
" Effency "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RUHI ONUR - 12 June 2025
" Easy to choose and reserve a car, but prices have been raised suddenly when cancelled one booking and made another one even on the same day, within hours. "
" Very easy and convenient pick-up and drop off process. Kind and smiling staff. Instructed very clearly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PÉTUR - 20 May 2025
" All positive "
" All positive "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HALLDÓR ÍVAR - 14 March 2025
" 100% "
" Everything top nice. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JENS - 30 December 2024
" Hello Autoeurope I did not get the car !!! I was not eligible for getting the car due to my danish citizenship! I would like you to refund my rental as the clerk said they would cancel the reservation "
" Hello Autoeurope I did not get the car !!! I was not eligible for getting the car due to my danish citizenship! I would like you to refund my rental as the clerk said they would cancel the reservation "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by NIKOLAOS - 27 December 2024
" easy to book, good prices & deals "
" Although there was no long queue at the counter, we had to wait very long time. On top of that, the staff told us to check our voucher, and after having look at it, she told us that we do not have any insurance and that this is dangerous and we should definitely buy one. Nevertheless, I was sure that I had bought insurance. I checked my voucher and I saw that insurance was included. I showed it to her and she told me that it was ok and that she hadn't seen it before.. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by OVIDIU BOGDAN - 02 November 2024
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DENIZ - 25 September 2024
" Very good "
" Very fast and the employee is very professional with a great attitude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHARLOTTE V - 17 September 2024
" All in all a very nice experience. "
" All in all a very nice experience. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by PATRICK - 10 September 2024
" Working well "
" All went well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARIA - 29 August 2024
" easy, fast, everything was as agreed beforehand, no hidden fees, no extra costs, good value for money deal "
" easy, fast, everything was as agreed beforehand, no hidden fees, no extra costs "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by HALLDÓR ÍVAR - 29 August 2024
" Nice "
" Everything was 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by TAOCHUAN - 27 August 2024
" Ａ reliable car rental helper, but how some I seem to see more ads on rentalcars.com rather than you? "
" Everything was good except that the counter staff didn't tell us those registered scratch or something on the windshield and tire rims. We drove back to make sure of that. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by KASPER - 14 August 2024
" Na "
" I had booked a scoda Octavia estate because I was travelling with four people and luggage. When I arrived they didn't have the car and I was offered an upgrade but to a car with smaller space. In the end I settled for a Toyota corolla but it hadn't been cleaned but there was no other option for me. It would have been good if a car with the required luggage space would have been available "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by JAMES - 23 June 2024
" see above "
" Counter staff fraudulently added unneeded CDW and theft waiver charges to my bill. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DALE - 22 May 2024
" Seamless "
" Excellent service by the counter staff. We were upgraded to a wonderful car, and when we returned it, the driver even offered to drive us a short distance to the airport! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by CLAUS - 20 May 2024
" I NEED a full refund as soon as possible "
" I never got a car because they did not have a car which were taxed which danish clients must drive. I want ofcourse to clair my money back. How to proceed ? "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by ANDREA - 20 May 2024
" All good "
" ALL GOOD "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by GINTARE - 14 May 2024
" Everything was fine "
" It was an issue to find who is renting car under Thrifty logo, finally I found that it is Hertz. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NIELS - 18 January 2024
" Everything was just perfect. "
" Everything was just perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 11 January 2024
" All in all, good experience with the rental process, but was shocked with the final invoice I received from SIXT, which was double what I expected at time of rental. I don't believe this is a good business practice. There must have been a miscommunication. "
" I was not happy when I received my final invoice from SIXT, as it was $300 more than what I expected and had been quoted when reserving the vehicle. When I picked up the vehicle, I was told I didn't reserve one with winter tires, and those tires were mandatory when driving to Germany. I accepted the change, but was not advised I would be paying almost double for the vehicle. Huge shocker here! "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SIGURDUR - 02 January 2024
" AutoEurope service is good. Have been renting 4 - 5 cars pr. year the last 10 years. Never have I been been charged extra for winter tires. The "BroBizz" did not work so I had to reverse the car and find service personnell. "
" It is disappointing to be charged with extra payment for winter tires when renting a car in December. For god sake December is winter time !!. I have never been asked for extra payment for summer tires in the summer time. "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by HENRIK - 06 September 2023
" Easy booking and decent prices "
" No staff present at drop off and no parking space available so I just dropped off the car in front of the small cabin hoping no one else was going to hit the car. Haven't received any email yet to confirm all was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KIRAN - 02 September 2023
" I had explicitly told the counter that I did not want LDW as autoeurope has it covered but sixt still charged me for it "
" I had explicitly told the counter that I did not want LDW as autoeurope has it covered but sixt still charged me for it "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAVID - 27 August 2023
" Auto Europe is the only way to book cars. It was easy and a much better price that other sites. Additionally, it include insurance coverage. "
" The attendant was extremely kind, helpful and went beyond the call of duty to help us. At drop off we were met by another wonderful worker who checked the car and gave us directions back to the city without us needing to ask! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by YLVA - 25 August 2023
" This was by far the worst car rental experience ever. From the booking to giving back the car. The booking via youvia Avis was a nightmare. The car was not clean , very damaged and smoked in. On top of it AVIS now havesent me an extra bill of 125euro for extra services . Never again iwill use autoeurope or Avis. "
" This was by far the worst car rental experience ever. From the booking to giving back the car. The booking via youvia Avis was a nightmare. The car was not clean , very damaged and smoked in. On top of it AVIS now havesent me an extra bill of 125euro for extra services . Never again iwill use autoeurope or Avis. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by ERNST-OTTO - 29 June 2023
" The Hyundai rental car we received @Copenhagen airport had never been serviced. The engine oil was black and under the minimum level. The tyres were pulverised due to the fact that the person, before drove them, underinflated for a long time. On our journey the tyres just fell apart. This is a very hazardous situation when you are driving on the German Autobahn. After xx emails and xx calls Auto Europe finally replaced the Hyundai with another car. This Skoda rental car was in perfect order. "
" The Hyundai rental car we received @Copenhagen airport had never been serviced. The engine oil was black and under the minimum level. The tyres were pulverised due to the fact that the person, before drove them, underinflated for a long time. On our journey the tyres just fell apart. This is a very hazardous situation when you are driving on the German Autobahn. After xx emails and xx calls Auto Europe finally replaced the Hyundai with another car. This Skoda rental car was in perfect order. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by MODRIS - 13 June 2023
" Wide selection of cars, good prices. It was easy to change the order. Recommend. "
" Fast car pickup and easy return. New car, very good condition, higher class, as ordered. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HANNA MAGGA - 05 June 2023
" Good service "
" Good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by OLEGS - 10 May 2023
" It was a 10+ experience. "
" Hertz is on top of their game. I highly recomend them. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MILOS - 10 May 2023
" Very good "
" Efficient and smooth "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PEDRO - 12 April 2023
" good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MAARTEN - 11 April 2023
" We got a car upgrade and that was very nice, so after all we enjoyed very much the rental. But please let they make a big change in the procedures to get a car. Thank you very much!! "
" Why do they need so many minutes just to get a car...? Overall it toke more than 15 minutes before we got the key! This should be in 2023 not necessary and during Corana time we experienced that it could be done in some minutes.. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by HALLDÓR ÍVAR - 11 April 2023
" Very good "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LIVIU - 21 March 2023
" As it should be "
" Overall very good "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by PÉTUR - 15 March 2023
" Could not have been better "
" Unusually quick service, got the keys a few minutes after I arrived at the desk of Europcar "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PETER - 10 March 2023
" All good "
" Inexperienced staff. "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ILIAS - 18 February 2023
" Very satisfied. "
" Very satisfied with the service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ILIAS - 13 February 2023
" Satisfied "
" Pleased "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by JAN BIRK - 23 November 2022
" No further comments "
" No further comments "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by ALESSIO - 02 November 2022
" - "
" Very "essential" - never had such an economy car even on economy tier. I have received communications in another language that I didn't ask, I may need to pay extra fees and I don't know why. Car was dangerously unstable, with some electrical problems (radio keeping resetting, clock always set at 00.00 after parking it for more than 1 hour).. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 6 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by HALLDÓR ÍVAR - 30 October 2022
" Top nice "
" 100% "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JASIN - 13 October 2022
" N/A "
" Avis requires two credit cards for certain car groups, they don't accept any other form of cards. Completely intransparanet and inefficient, not customer friendly. Information is lacking. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by FRANCESCO - 17 September 2022
" Good price and good cars "
" All ok but long queue at check in. BTW the guy was good and gentle. "
Value for Money: 9 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DAVID - 08 September 2022
" Helpful staff unlike a previous experience I had with Sicily By Car "
" Quick easy and provided brand new car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MOHAMED MUSTHAFA - 27 August 2022
" Okayish, not a good experience overall due to getting a lower size vehicle "
" Booked a 7 seater Skoda Kodiaq through AutoEurope, ended up getting a Citroen 5 seater!! Also, paid an additional 395 DKK as premium location fee. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by ANDRIS - 25 August 2022
" All good "
" All good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by GILLES - 14 August 2022
" Very long waiting time at the Copenhagen city office to pick up car. Drop off the keys in the designated key vault as advised by Sixt staff who was there when the car was returned and still waiting for a copy of the invoice 96 hours later. "
" Very long waiting time at the Copenhagen city office to pick up car. Drop off the keys in the designated key vault as advised by Sixt staff who was there at that time and still waiting for a copy of the invoice 96 hours later. "
Value for Money: 6 Efficiency of Counter Staff: 4 Expediency of Drop-off: 6 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by EVA - 01 August 2022
" very pleasant experience, we got basically a new car "
" very friendly staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NIKOLAJ - 22 July 2022
" Easy to use and the best way to get the right price "
" Friendly staff. Upgraded car without paying extra. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ERNST-OTTO - 12 July 2022
" Effortless rental, just the way you like it. "
" Effortless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAL - 26 June 2022
" Great car BMW330 really enjoyed it, with excellent value for money. "
" Great car BMW330 really enjoyed it, with excellent value for money. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FRIÐRIK - 17 May 2022
" Everething was ok. We did see on our kredit acount that we did pay the car too you, and so are Hertz I dont wont to pay the car tvice, can you contact them and tell Hertz we did already pay for the car. Best regards, and see you again,. Friðrik Jónsson. "
" It went well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RAMUNAS - 15 May 2022
" Auto Europe provides good and reliable service for finding rental cars. Europcar CPH, however, failed to meet expectations of reliable car rental company. "
" The car was dropped off at the airport at the end of the rental period. Europcar incorrectly claimed approx 250 km of extra mileage. I pointed that out to Europcar staff by email and suggested to check my trip on GPS tracker, which is undoubtedly installed in the rental car. However, they bluntly repeated the same incorrect figure of distance driven during the rental period and stopped responding to further emails. Hope this cheap cheating at least helps their business. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 2 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by STANISLAS - 20 April 2022
" Great experience with sixt, both at pick-up/return location, and the two teams at Billund and Copenhagen Airports "
" N/A "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by KATIE - 10 April 2022
" The counter agent was especially pleasant, she was really nice to work with. "
" The staff at Billund was great, and our car met all our expectations. I'm glad I chose Europcar. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MICHAEL - 09 April 2022
" I enjoy using the Autoeuropa platform "
" Got downgraded as no cars with automatic gear available "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JØRGEN - 31 March 2022
" The most problematic rental ever tried. "
" The most problematic rental ever tried. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by DAN MIHAIL - 07 March 2022
" Reliable and renowned rent-a-car broker. "
" The car was very good and in good condition and had a smooth pick-up. At the drop-off a lady inspected thoroughly the car and said everything was all right with it except that another colleague will check later the full tank and the amount of km spent. Luckily I made a photo of the board displays. I was very surprised next day after I got home to receive a mail with an invoice attached from Europcar CPH in which they stated that I overran the km included in the rent with 100 km for which I was charged from the credit card. I got furious as in reality I brought back the car with more than 8o km unspent from the limit included. I immediately called their office and told them the reality and that I had a proofing photo. After few moments of checking they mumbled that was an error from another client and that they will refund me, which happened in few days. This incident made me recall another situation I had last summer after drop-off with Alamo CPH when they charged me later 100 Eur for a cut they claimed they found in the plastic inside the trunk. As I picked-up the car during the night I didn't observe anything and had no proof photo. Despite the fact I told them that I had just a medium size suitcase in that SUV all the time, I had to pay. These two incidents made me think that charging the clients supportable extra sums of money at the end of their rent is a common practice with all the rent-a-car offices in Copenhagen Airport. "
Value for Money: 7 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KASPER - 09 December 2021
" Good car, friendly staff but not happy about being charged for taking the car to the mechanic when Europcar could have prevented it "
" My only problem was that the car had too much oil so when I went on a drive I got a warning signal. I took it to the nearest Europcar dealer and they sent me to a mechanic who confirmed that it had too much oil and drained some of it. The problem is that in my bill I was charged for roadside assistance. If the car had been prepared properly in the first place I wouldn't have to waste my time and then they bill me in top of that? That doesn't seem right. Apart from that everything was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by PAWEL - 08 December 2021
" Due to the force majeure (weather conditions) I landed in different location. Hertz did not have a car available nor he could cancell the booking. However they advised to claim the return with Autoeurope as a reliable partner. I did. and got the reply that Europe car is not willing to refund the costs. I replied again and the case is pending. Unless it's not properly handled by AE i will definetely not recommend it to my friends but I will never use it again. "
" all good, they tried to help "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by GUIDO - 29 November 2021
" No problems and very happy with the whole prcedure "
" good service, good car, no issues: all good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DEJAN - 04 November 2021
" Very good "
" The general experience is very good. The complaint is the condition of the full tank at the time of Drop IN. When we took over the car the condition of the tank was max 640 km. And when we filled the tank before handing over the car the condition was 750 km. In total, we lost 100 km. We didn't know what the maximum tank capacity was, so we didn't take a picture of the situation when we downloaded it. And so we had no evidence for a subsequent appeal "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL LUND - 28 October 2021
" Too often I end up in a situation where the rental company offers a smaller car than what is rented. The employee of Europcar told me, that if I rented directly from them, then this would not happen. So it seems that because I rented through you, I get worse service and even a smaller car. "
" I rented a car which should be an Opel Astra or Ford Focus size and they gave me a Renault Clio stationcar. A Renault Clio is a significantly smaller car, but they stated that it had the same size trunk and thus were comparable to a Ford Focus. I did not have any use for the trunk, but instead needed cabin space for 4 people. This is really unacceptable as the Renault Clio is much smaller in the cabin than a Ford Focus or similar. Secondly the car was in a bad condition. Not very clean and with many scratches and dents. It made it difficult for me to recognise which scratches and dents they had registered as they were basically all over the car. Lastly when leaving after picking up the car, the warning light for tire pressure were on. I went back to inform, but they had closed the office in the meantime (I picked up the car at 22.30). Instead I had to go to a gas station to adjust the tire pressure. Here I discovered that all 4 tires had significant less pressure than what they should. E.g. the front right tire had only one bar pressure compared to the 2,2 bar it should have had. Driving a car with tire pressure this low is straight up dangerous as the tire has a big change of failure. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by REMIGIJUS - 26 October 2021
" Car had additional 2 seats. It was better then expected "
" Milage limit is too strict "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by FRANCOIS - 11 October 2021
" Nothing special "
" Good experience overall. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by NELI - 02 September 2021
" Exellent "
" Exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by WILLIAM - 29 July 2021
" There was one significant issue with my experience with Autoeurope on this occasion. I have regularly used Autoeurope over the years, but this time there was a mistake made which nearly cost me my rental. I clearly specified my home address and country as Denmark on the request, but when I picked up the car I was told that it was a car only for non Danish residents, and I would have to pay a very large surcharge to change it. Luckily I was accompanied by a non Danish person on this occasion, and Budget agreed to change the rental agreement to their name. This could have been a very expensive mistake by Autoeurope and I am not happy about it. "
" Great. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HERVÉ - 25 July 2021
" Easy and Secure "
" Not very friendly staff at the counter. Absolutely nobody at the drop off with no indication on what to do. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 5 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by CHRISTIAN - 11 June 2021
" See comment above "
" I had rented a car with free mileage, I received a rental agreement with free mileage, and then I was charged subsequently for extra mileage. A formal complaint has been raised through Autoeurope customer service. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by RAPHAEL - 09 April 2021
" No comment "
" No comment "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by NIKOLAOS - 25 March 2021
" overall a pleasant experience with good value for the size of the car and service "
" brand new car, only 11km :), friendly and courteous staff "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISTIAN - 22 March 2021
" I had booked a BMW 5-series for a one day, unlimited km rental. Arriving at the AVIS, and in a hurry, I was requested to pay additional 1779,25DKK on the original 743,03DKK payment for a smaller car. I had a meeting to attend to another part of Denmark, and had to take the booking, but I paid 240% more than originally claimed for the all inclusive rental in a car smaller than the one rented from Autoeurope. "
" They charged me 240% above the already prepaid amount for a smaller car. I had no chance to argue against, as I had to leave for my meeting in Jutland. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by NIKOLAOS - 18 March 2021
" Good price, good car, good staff "
" Efficient and quick deliver/drop Outside cleanliness of car could have been better but I understand that with Danish weather that might be somehow challenging :) "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by SØREN - 14 March 2021
" So unfair... I got a hell of a lot problem because you sold something that I couldn't get. And then you refuse to give me my money back. "
" I never got the car. It was not possible for eurocar to give because I eas resident in DK. I did write my adress so it should not be possible. But now autoeurope don't want togive my money back. You want me to pay for something I did not get. I am going to complain to the danish autorities (forbrugerombudsmanden) and never recommend you or use you again. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by GARRY - 12 January 2021
" Great prices, thanks AutoEurope! "
" Great customer service! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SUHIAB - 26 December 2020
" Unpleasant experience "
" Was unable to get the car due to wrong bookings at autoeurope. The booking via the website should have been for a danish resident instead of non resident. Was bong given the car "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by STEVEN - 16 November 2020
" Overall very satisfied "
" Easy car collection / handoff process. Super accommodating staff, as needed a 2-day extension and was charged the same daily rate as on my booking. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MAIDO - 09 November 2020
" I hereby share my comments "
" I hereby share my comments "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PAWEL - 30 October 2020
" it has to be full insurance since Europcar is trickstering with the clients where there is no full insurance option paid. disappointed "
" the car was damaged with some small scratches in a real life but not on paper. Europcar just took advantage when client has not noticed small scratches because it was dark. not recomended "
Value for Money: 1 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by WILLIAM - 20 October 2020
" Simple search of best prices. Quick and easy to book and no extras. "
" Good car (free upgrade). No problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by RENEE - 18 October 2020
" -- "
" -- "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HENRIK - 29 September 2020
" Good support and good prices "
" Fast and professionel "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by FERDINAND - 19 September 2020
" I liked very much that when i called to report we had a flat tire that there was no hassle to get the car replaced. "
" the only problem was on the drop off at Copenhagen airport there was no bus so I walked to the hotel. the wait is too long for the bus. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by RENE - 05 September 2020
" Sixt is not a good rent a car Autoeurope is ok "
" I did it allready! "
Value for Money: 2 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 2
COPENHAGEN, DK - Reviewed by MELANIE - 19 July 2020
" Everything was great "
" Nn "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by JÓNAS - 27 June 2020
" pass "
" pass "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by SABRINA - 13 June 2020
" They did check the car one or 2 days later (due to Corona situation) so it took longer to get the deposit back "
" Got a very nice car (better than expected) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAN - 04 June 2020
" All perfect "
" Always very professional and friendly staff! Swift and uncomplicated process from pick-up to return. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ARANYA - 27 May 2020
" A better way to handle my situation wouldn't have gotten my trip cancelled. "
" The counter was not open as per the timings, and no one received my calls "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by AMALIE WEDELHOLM - 24 May 2020
" Good "
" Charged me for 77 extra km even though i did not drive above the km that i had included "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by IGNAS - 16 April 2020
" Didn't get the car or refund "
" Didn't get the car or refund "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by JOEL - 16 April 2020
" Super "
" Super "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOEL - 08 April 2020
" Great "
" Very good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HUNAR - 06 March 2020
" Not to be cheated "
" I was only told after 2 if car delivery that the company charged me for tire witer suitability. This is a clear cheating by the car rental company, car must be road fitted at time of rental. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 7 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by ARON - 23 February 2020
" Auto Europe is a good platform "
" Car had several damage, had to go back to counter to mark them on Damage form. After 3 days still my deposit not back... "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by ANNA - 14 February 2020
" All good "
" Very good experience, no problem at all "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MIRJAM - 14 February 2020
" Could not rent a car because I am a resident of the country I rented the car in?! I called for assistance, but the person could not do anything he said. Even though I was able to select the country where I live in and address correctly, I could not rent the car. If you as a resident can not rent a car when you live in that country you should not be able to fill in an address in that country or even select that country at all. "
" Could not rent a car because I am a resident of the country I rented the car in?! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by OLEKSII - 21 December 2019
" See above. "
" So far everything is good. The only issue I've had is that vehicle class was different compared to order (economy instead of compact). But this was not big deal for me. Also I would like to see the information on demages duplicated in English, which is quite essential during receiving the car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
ESBJERG, DK - Reviewed by KAYLAN - 16 December 2019
" Excellent staff and great car "
" Friendly and professional staff "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CLAES - 28 November 2019
" A satisfied regular customer. "
" Worked very well. Friendly staff at pick up. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MILOS - 18 November 2019
" as I mention in section 4. It is not normal to take money for all 5 days of rental because I dont have credit card with me, it is ok to take my money for one day because you reserved that car but to keep it for other 4 days without providing service is unbelievable . So I ll told all my partners to avoid your rental service and I will give you negative comments all around the network! "
" I payed rental in advance with debit card from my site. When I get at Copenhagen airport and try to take a car your desk employee tell me that it is not possible to take car with debit card, only with credit which I dont have with me in that moment. According your terms and conditions it is ok, but when I plan to get my credit cart by my friend in next flight your employee told me that it is not necessary and that Auto Europe car will refund me money and I get rent car with debit card on the neighborhood desk (Avis). So i do like that but I did not get my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by PAVEL - 12 November 2019
" All was wery professional "
" Great service "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MIKKEL - 25 October 2019
" Deep inside your terms-and-conditions it was hidden that the offer was not valid to danish residents - in spite of this, it was possible for me to go through the entire booking proces without noticing this term, and you also approved my booking even though I clearly and honestly stated my residency. When Hertz cancelled my reservation, as they would not allow a danish resident to rent the car, you still did not provide me with a refund even though you now took the money from me, but we not required to pay Hertz. "
" When they discovered I was a danish resident, they would no rent the car to me - in stead they provided me with an offer that was very expensive, but which I had to take because I needed the car. "
Value for Money: 5 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by ANDREAS - 17 October 2019
" 100% satisfaction "
" Very satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by ADO - 15 October 2019
" Good experience, highly recommended "
" Friendly staff, excellent car (got upgrading) Overall picture was ruined by limited kilometers per day "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by NIELS - 15 October 2019
" Absolutely perfect. "
" No problems what so ever. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by AGHARAZI - 24 September 2019
" Very good service provided by AUTO EUROPE in connecting with car rent companies and providing a good rate "
" Very good service provided by SIXT at Copenhagen airport "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by VIKTORIJA - 18 September 2019
" great! "
" I selected the wrong airport for my pick up and drop off. And they were very kind and accommodating resolving this issue. And it was an issue since there were no cars available - but they got creative :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CAROLYN - 16 September 2019
" Great experience renting in Denmark. The whole process was easy and quick with no upselling. "
" Efficient and professional "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KONSTANTINOS - 14 September 2019
" everything fine "
" everything fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANK - 13 September 2019
" Smooth. Only concern was billing. Saw the Hertz charge ending for a week, before it finally cleared off. "
" Good service, I would have liked a later closing time, to allow getting to the office. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by ANNE - 11 September 2019
" AutoEurope worked great and offered a really good price. I prefer to rent direclty from a rental company normally, to cut out the middle man, but in this case it worked really well. "
" Very smooth rental experience! Due to business at the pickup counter, we had to wait about 20 minutes before we could get the car, but that would be my only feedback. Everything else was great. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAMES - 03 September 2019
" Hertz had to cancel my booking because Auto Booking failed to catch that a Danish resident booking with a Danish address and Danish phone number had to book the car under Danish rules. Then when I asked for a refund or a credit on my Auto Europe account, instead of doing the right thing, Customer service is instead working very hard to do neither, forcing me to pay for this car twice. Once to Auto Europe who is keeping my money that they are not entitled to, and once to Hertz who had to rebook in order to be in compliance with Danish Law. If I had known that Auto Europe was disinterested in acting in an honest, fair, and ethical way and instead would work hard to cheat me out of money, I would never have booked with Auto Europe in the first place. That Auto Europe won't even issue a credit to my account so I can use it against a future rental in a different country says everything. Not only will I not book with you again as a result, but I will tell everyone I know, every reviewing platform I can find, how Auto Europe couldn't be bothered to do the right thing and instead decided to steal 85 Euro. I would say 'shame on you' but apparently Auto Europe has no shame. "
" Hertz was great "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ODENSE, DK - Reviewed by GRETHE - 02 September 2019
" I have been using Europcar several times in the past and everything has just been perfect. No problems with the car and last year I even got a bigger and better car as the one I had booked, so I can only recommend the company. "
" I have always had a good experience with Europcar, always been treated well and no problems with the cars "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by GÁBOR - 01 September 2019
" Gyors ügyintézés. Tiszta felszerelt gépjárművek. "
" Nagyon precíz! Segitőkész munkatársak. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by PATRICK - 30 August 2019
" Fair price. Car in good condition "
" Car in very good conditiom "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CAMILLE - 29 August 2019
" Autoeurope should make it way clearer that rates on their website don't apply to Danish citizens. I was very angry to discover that on my voucher, after paying for a car I couldn't cancel. I had to go to Europecar counter to discover the price of the car was 3 times more expensive than what I paid and ended up booking another car through another agency.... never again. "
" No comments "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by DANUT - 27 August 2019
" As always, best services! "
" Please, put the kind of fuel ussed by the car on the documents issued to the customer (why not even on the key ring). I shivered a lot when I fed the tank. If you have already done it and I have not seen it, sorry! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by BENEDIKT - 23 August 2019
" I don't have any complaints and would not hesitate to do business with you guys again. "
" Excellent car, excellent service. Great staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CHRISTOPHE - 22 August 2019
" Very happy with the car rental. Brand new car fully equipped with leather seats, front & rear-view cameras, blindside detectors, low fuel consumption 5.4L/100km.... The whole family was happy :-) "
" Very easy to book and unbeatable price for car rentals! Always happy with the service. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREAS - 18 August 2019
" Everything was perfect "
" Everything was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDREAS - 11 August 2019
" It is the absolute site and thanks to a Spanish friend that introduced it to me. Best prices and crystal clear conditions. That's why I like Germans for :-) "
" Everything perfect except of the 300 something EUR that you hold and release when drop off. What's the reason as I had full insurance paid ? Next time I will get full insurance from Auto Europe which is much cheaper with the con that it takes some time to get the money back. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by MATEVZ - 09 August 2019
" We were very satisfied, the car was excellent. We just didnt understand the 80 eur extra charge at the end, which wasnt in the voucher, some sort of security. "
" Excellent staff and the car, affordable price. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by OSKARS - 06 August 2019
" We used your company to rent a car in Kopenhagen Airport. We booked an AUDI A6 ESTATE and payed 384.49 euros three weeks before our trip. Auto Europe voucher number EU16716860-1. We carefully read the terms about the rent also the one that we will have to show two credit cards at the car rental office. We were sure that what we have are credit cards therefore saw no problems. But when we arrived, the clerk at the car rental office told that because of the fact that one is debet card an only one is a credit card she couldn't allow us to rent a car we had booked. Instead she offered a class lower car SKODA OCTAVIA. (the document stating this fact is attached to this e-mail) We were satisfied with the service and there were no problems with the car. Only thing is we would like to get back the difference of the money we payed and money that renting a lower class car cost. We have have tried to contact you by e-mail, no response. "
" It is great that clerk found a solution for our problem quickly. still if there is a need for money refund there is nobody to contact. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 8 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by JAN - 05 August 2019
" exellent "
" exellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RAM - 03 August 2019
" Thank you "
" Had to wait a while for the car at the counter. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by LOGI - 03 August 2019
" very good "
" good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANDRII - 02 August 2019
" Very Good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LEVENTE - 01 August 2019
" I'd add an option to be able to opt for a refund, in case the car is returned earlier. In my case: it was returned Wednesday evening, instead of Sunday evening, due to change of plans. "
" Fast service, positive opinion. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by PAULIUS - 01 August 2019
" Highly recommended. "
" Simply Cool. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HANNA MAGGA - 22 July 2019
" Fine "
" Just fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by TIBOR - 21 July 2019
" Absolutely fine "
" Absolutely good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DANIEL - 20 July 2019
" very good "
" very good "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IVAN - 16 July 2019
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARKO - 12 July 2019
" Easy to use. "
" smooth and friendly service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KAREL - 10 July 2019
" booking via autoeurope very easy and quick, experience with hertz very poor overall - see my comments on hertz above "
" The process of car pick up at the Hertz rental car desk at Copenhagen airport was smooth until the moment we realized to provided car won't be fit for 3 adults and 2 kids in child-seats. The chosen car category was Ford Mondeo which per our experience perfectly fits. We were offered Nissan Qashqai that won't be right fit. We got another option for little more extra money, car Opeal Zafira which was older (and also not that clean) but it fitted size-wise. There was no other car available that we could get so we took it. Big trouble came when we ended up with flat tire during our trip to Sweden (info on travel abroad to Sweden was given during the car booking), 6 July afternoon. We called Saturday afternoon the breakdown emergency line listed on the rental contract. It was 3*30 pm local time. 15mins on line. We highlighted the fact we had two small kids with us and asked for quick solution. The service of company Falck was in Denmark, they asked us for details and asked to provide a location of our car via email. They couldn't locate us via GPS. We did provide all via email(change of tire request, size of tire, location of ours). They also answered they can just arrange the car to be towed and they don't provide replacement of car and advised we shall call Hertz as the rental car provider. I called to Hertz in Denmark, 4pm. We were told Falck as a service company is paid for this kind of situation to solve it purely on their end and we need to talk to Falck for solution. We wrote to Falck back, that they need to take care and got an answer they will locate some service assistance but they are not sure how they will help us. We exchanged several emails where we again stated the damage, that we need just tire repair and no other damage happened and we were waiting for response. They confirmed 4*30pm they hand over the case to Swedish Falck and they should search for service assistance help for us. 5*15pm I got sms message the assistance will reach us around 6*15pm. 6*19pm I got a call from danish Falck, if we were still on same place that they were asked to review again. We were still there, 3 hours waiting already. We again said we had two small kids on board, that we need them to be quicker. 6*38pm I got another call from swedish Falck, promising us a help in another hour, that there is some delay. Ok, we accepted with repeated note we had 2 small children with us and appreciate quicker reaction. They promised to get back with update, never happened. I called back to swedish Falck contact number two times, 30mins later and another 30mins later, they always promised to check, but nothing happened. At around 8*30pm the big tow truck arrived. When the driver of tow truck saw our small damage he was quite surprised why the service line called for his help. He called there back, they discussed some options. He offered us to arrange through swedish Falck a help of tire repair service (local one), in case we pay directly, the situation can be solved. We agreed because there was no other solution, waiting for any action or payment agreement of Hertz or Falck to speak to Hertz after already 5 hours of no action would be killing. The local service guy for tire repair arrived based on call from tow truck driver around 9pm and within 40mins he did his job very well and quick. That means after 6,5 hours of waiting for a simple change of tire, with 2 small kids on board!! I would expect from such big company as Hertz, more over in such developed countries like Denmark and Sweden, to have customer support - even if contracted - on very different level! If the breakdown service would not behave as useless call center and instead of calling who knows where they could do their job properly and call regular contracted service guy who can repair tires, we would be done in 2-3 hours. That I believe is a maximum appropriate and tolerable for small incident. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 3
COPENHAGEN, DK - Reviewed by MERI ORVOKKI - 10 July 2019
" All went smoothly "
" Good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by JOHN - 06 July 2019
" Auto Europe muts: - instruct Thrifty / Herz staff to be more professional when referring to the agreement with Auto Europe - clarify more clearly that the risks are covered by an Auto Europe insurance policy, not by Thrifty / Herz "
" Difficult to find Thrifty at Copenhagen Airport, as the sign is only indicated with very small letters below eyesight on the 90 cm high flap door in the counter. The Hertz personnel has no knowledge of the Auto Europe contract, and are indicating other amounts of client risk in case of accident/theft, and stating 'you did not hire the car from us'. This is not a professional attitude ! "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IULIIA - 05 July 2019
" It's good service for rental car promotions, but Budget/Avis don't want to answer our Email with couple questions about pre-payment and final bill. "
" I requested by Email a detailed explanation of total payment/bill right after drop-off the car, but nobody answer almost 1 week((( So, sad about this kind of customer service. They charged more than we were expected without explanation... "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RAINER - 03 July 2019
" I'm satisfied "
" Employee at Pick-Up was very nice and offered free water bottles for every family member as the day was quite hot "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HOWARD - 15 June 2019
" The car was fine. The Hertz pick-up and drop off procedure at Kastrup was a disgrace. On pick-up, we stood outside in the rain (there is no shelter) waiting 25 minutes for a bus to take us to the car rental office. When we returned the car, there was nobody in the outside Hertz office. We stood in the rain for 20 minutes until an Enterprise agent saw us and took us into his hut. We then had to carry our bags to the Hertz inside office where we were told that the outside Hertz rental return staff member "had gone to the bathroom. " -- obviously with no backup help. We are senior citizens and boarded our flight at CPH absolutely soaking wet. My wife is now coughing. The experience was a Hertz fiasco from beginning to end. Never again! "
" The problem was with Hertz. See comments below. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ZESHAN - 09 June 2019
" It was excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MICHAL - 07 June 2019
" I'm very satisfied with Auto Europe service and I recommend it to my friends all the time ;-) "
" They've blocked more money then it was on rental terms. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ONORIU LIVIU - 06 June 2019
" - "
" - "
Value for Money: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by GUDMUNDUR - 05 June 2019
" x "
" x "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by KIM - 05 June 2019
" All good "
" I'm happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by MARK - 04 June 2019
" Went well "
" Good "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LEONARDO - 20 May 2019
" No more to say. Positive experience. "
" No more to say. Positive experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by SAMENTHA - 09 May 2019
" Straight forward and no bad surprise with the car rental agency. "
" The staff at the counter was vey efficient if a bit abrupt in their approach. The car made a strange noise (probably the exhaust pipe) that made us worry there might be a problem but fortunately nothing happened "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 6
COPENHAGEN, DK - Reviewed by PEDRO - 29 April 2019
" Alamo has a very poor customer service, trying to make a extra profit with tolls. "
" Very poor customer service, trying to make a extra profit on a cost you didn't have with tolls. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by PER - 28 April 2019
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MOSES - 28 April 2019
" First of all, I was give the car i wanted (VW). The car was new, fuel efficient, spacious (Since i traveled with my family) and very stable on the road. I got a good service on both pick-up and drop-off point. "
" Europcar provides a good service and above all provide cars in good road condition. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by RAPHAEL - 26 April 2019
" Auto Europe must make sure that Europcar offers to check the car when doing the drop off during working hours (there was someone at the desk, but this person refused to come and check the car), this is because Auto Europe insurance is only valid when claims are made that we have agreed. "
" Good, except the car provider REFUSED to check the car with us when we dropped it off, which voids the conditions for Auto Europe insurance - I find this ridiculous and will not be renting from Europcar in Aalborg again. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KJETIL - 19 April 2019
" Allowed me to book the wrong rate on website. No obvious way of avoiding this. Refund refused. "
" Na "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 4
COPENHAGEN, DK - Reviewed by PAUL - 15 April 2019
" very happy. "
" Excellent service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KARIN - 01 April 2019
" . "
" THIS IS FOR ALL CAR-RENTALS. IT SHOULD BE GOOD IF SOMEONE COULD GIVE YOU A SHORT INTRUDACTION OF THE CAR. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IURII - 09 March 2019
" I am happy with all services! "
" I am happy with all services! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by TOMMY - 21 February 2019
" Great experience "
" Good experience - as usual "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by GUNILLA - 10 February 2019
" Everything was well, the staff were very friendly but the system should work better. Please note that Copenhagen is not only a Danish Airport but an airport for the South of Sweden and although Denmark does not require Winter Tyres, in Sweden it is compulsory.... "
" Unfortunately although I had specified in the original order that I would be driving in Sweden (where winter tyres are legally required) Enterprise did not have that "request" and only after much search did they find a car that (1 car only) with winter tyres! So following a long flight from the Indian Ocean I almost did not get a car as booked! "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JAKUB - 04 February 2019
" I am sorry but I cannot recommend ALAMO BY ENT for renting car in Copenhagen/Denmark as safety of customer is last thing they care about. 1) At counter, (winter/Copenhagen/Denmark) I was asked if I want winter tires as they are optional in Denmark. Winter tires option cast a few EUR a day. This is unacceptable. Will you let drive a car with summer tires any of your family members in winter on a snowy road? 2) One of the wheels was missing one bolt out of five. This is unacceptable again. Car is not ready to drive. The car I got was clean outside and inside, exactly as I ordered - but asking to pay for winter tires in winter in Denmark while snowfall happens is not acceptable for me! "
" I am sorry but I cannot recommend ALAMO BY ENT for renting car in Copenhagen/Denmark as safety of customer is last thing they care about. 1) At counter, (winter/Copenhagen/Denmark) I was asked if I want winter tires as they are optional in Denmark. Winter tires option cast a few EUR a day. This is unacceptable. Will you let drive a car with summer tires any of your family members in winter on a snowy road? 2) One of the wheels was missing one bolt out of five. This is unacceptable again. Car is not ready to drive. The car I got was clean outside and inside, exactly as I ordered - but asking to pay for winter tires in winter in Denmark while snowfall happens is not acceptable for me! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 1
BILLUND, DK - Reviewed by TOMMY - 21 January 2019
" Great service at counter "
" Worked well - as usual. Great service. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ROSKILDE, DK - Reviewed by ARUNAS JAKUBAUSKAS - 21 January 2019
" Everything was fine, only picking up was a bit slow "
" Everything was fine, only picking up was a bit slow "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PREBEN KRAB - 07 January 2019
" Total scam. You took my money without givning me a car with the excuse that I should have read the terms better. But you have my DANISH address ON THE CONTRACT and claim that it is my fault that I booked the wrong "foreigners-only" car.. You can just put in a simple question in the booking form?? fucking robbers. "
" They would not give me the car I rented, but I would estimate that this is more your fault than theirs. Allthough they should refuse to work with you, when you cheat people. They said it happened often. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AARHUS, DK - Reviewed by RENEE - 04 January 2019
" great experience! "
" great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PER - 03 January 2019
" At dropoff, an scratch was found and I was told an email would be sent to me that day - it never arrived?!? "
" At dropoff, an scratch was found and I was told an email would be sent to me that day - it never arrived?!? "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 4 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by SØREN - 02 January 2019
" Overall very effective and great rates "
" Unpredictable opening hours at Aarhus Airport almost caused that our vacation woud have been cancelled. Same goes for returning the car - according to official opening hours Avis should have been open all day - was just about to close for the day when we returned the car! Car was asking for sevice all the time we used the car.....Avis said it wasn't a problem - and it wasn't, but we had to call and ask about it! Diesel additive was low, and we ghad to fill it...think Avis should have checked that before releasing the car. Besiddes this we had a wonderful trip:-) "
Value for Money: 10 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 7
BILLUND, DK - Reviewed by IB - 17 December 2018
" . "
" Swift service of counter staff. Vehicle needed service (indicated when started) at pickup and AdBlue was nearly empty. Parking assitance not working. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by VISHWAS - 04 December 2018
" Good experience "
" Rates could be lowered. 95 euros for a days rental is quite high. Its a lot cheaper in Spain and France. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by GIHAN - 26 November 2018
" Will try to use Budget in the future for car rentals from CPH airport "
" Smooth process from pick-up to drop-off of the rental car "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JOEL - 14 November 2018
" NICE NEW CAR, HELPFUL STAFF, EASY PROCESS, WHAT MORE COULD ONE ASK FOR? "
" NICE NEW CAR, HELPFUL STAFF, EASY PROCESS, WHAT MORE COULD ONE ASK FOR? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by KAI CHUN - 02 November 2018
" The autoeurope is so bad, your estimated price is much lesser than the real total price!!! I fell very angry and I would never recommend it to my friends "
" The price is quite expensive "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by TOMMY - 01 November 2018
" as usual, good experience "
" worked well "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ILZE - 31 October 2018
" Very good. "
" Very good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by RENE - 29 October 2018
" This was the worst car I ever had from Europcar! "
" Carlight inside the car dident workt ,hat was very annoying.we tried all swich position nothing !and the car had a very stiff suspension! Scoda ? thought I get a VW !!! "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 4
COPENHAGEN, DK - Reviewed by GIHAN - 27 October 2018
" Overall very smooth process, although additional purchased coverage bought from AutoEurope was not recognized by rental car company. This should be stated and made explicitly clear "
" n/a "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ROAR HEINI - 25 October 2018
" We appreciate the competitive prices, less so seemingly invalid extra charge for outside normal office hours already at 8 PM. It also seems Auto Europe might improve precision of the information on the de facto position/conditions with the local liason/partner and how to get to them from the airport building and encourage some local improvements, f.ex. with information signs inside the arrival hall and improving safety relative to the walk/transfer to the rental office and pick up location. "
" Our voucher said the car rental company was inside the airport (which we appreciated, having earlier had bad experiences having to wait for transfer to more distant office locations). However, no sign inside the terminal indicated where we could find our rental, so we had to ask and rely upon a friendly competitor to guide us. It turned out we had to walk with our relatively heavy luggage some 2-300 meters on a highly trafficated, badly lit road with no sidewalk to the rental office. In our case it was not too bad though, taking into consideration that the weather was fair. But imagine if the customer had poor language skills, had challenges walking, or the weather had been less favourable. The local car rental company was not Flizzr, but apparently a liason, Greentransport or something to that effect (although we failed to realize what was particularly green about this rental company or it's services). Upon arrival, we were charged 24 Euro extra because we arrived around 9:30m, which was after normal office hours (after 8 PM). When we dropped off the car, also around 8 PM, we were graciously not charged extra, but there were too many customers being in a rush for the single employee to be able to service them in an adequate and satisfying pace, also indicating 8 PM is not at all a relevant limit to "normal" office hours. Such a limit must reflect the time when most if not all normal activity relative to in- and outbound flights are duly serviced (the employee however did her best to select and service those with the most urgent need first). The rental vehicle had driven about 69.500 km (acceptable, albeit a bit high relative to normal European standard) and had lots of minor outside scratches, but was seemingly in a fair condition and nice and clean, so no complaints on the vehicle. The engine power was not impressive, although satisfying, and the ballbearings of the front wheels could be sensed (only just though) to soon being in need of changing, but nothing annoying or urgent as such. All in all, we had chosen the second cheapest rental option on our hands, so a brand new rental car was not to be expected, but the partly misleading information about the position of the rental office, the insecure and poorly lit walkway to the office and the charging of payment for "outside normal office hours service" at relative early hours (from 8 PM) left room for considerable improvement. "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 4 Condition of the Vehicle: 4
COPENHAGEN, DK - Reviewed by LAURA - 19 October 2018
" good "
" Still have not recieved my deposit back. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by LIVIA - 12 October 2018
" - "
" - "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MARIA - 11 October 2018
" Perfect experience "
" Very satisfying experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by VITALIY - 11 October 2018
" Easy procedure and good prices. "
" My credit is not returned yet! 3 days already passed. All other points are perfect. But nobody anscer me about credit return! "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by WANG - 11 October 2018
" The price is better than the desk , the car is Benze and brand new , The conditions is very good also the car is very clean . "
" the car is very good , I pick up the car at the airport when I arrvie in Gebenhanen and return the car when I leave very efficency . "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by TOMMY - 05 October 2018
" Otherwise good "
" Car setup was in Spanish - why not changed when they check car f I'm former renting party ? "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
COPENHAGEN, DK - Reviewed by JESPER - 04 October 2018
" AutoEurope works REALLY well. I just wish the data transfer to the provider worked more reliably to avoid the wasted time at the counter. "
" On this occasion, mainly very good. Although two things irritated:- i) i have rented numerous times with them before, also from this station, yet their database had no customer info anyway, so we started again and ii) as often (but not always) all the info inputted into the booking with AutoEurope has NOT been registered by EuRopcar so we had to do it all again. "
Value for Money: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RASMUS - 03 October 2018
" When I booked the car it said free mileage but on the confirmation note it was limited which I overlooked. My fault... but when I clicked on the car it was unlimited.. So I had to pay extra had I knew this I would never have booked the car. I always have high thoughts abt autoeurope and recommend to many other people but I think going forward I will start book direct again because europecar can offer free mileage at same price! "
" They was very helpful "
Value for Money: 3 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by BJARNI MARIUS - 18 September 2018
" All went fine "
" All went fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DAN - 12 September 2018
" Bad and expensive "
" I booked a car thru auto Europe.eu in Denmark but are also living in Denmark. I reached all the way when booking online... Also paying for the rent. When I went to the airport to pick up the car I was upgraded, but seconds before I got the keys the guy behind the desk ask if I lived in Denmark. I told him yes... Just as the information I gave when I booked and payed for the car. I did not rent a car that day, or at least I didn't drive a rented car... only minus is that I paid for the car. This is the story I will tell friends... Watch out for page three, of all the pages with small letters... Or simply just don't user auto Europe! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by ROMAN - 12 September 2018
" I want money back, Alamo didn't have car to me "
" I didn't got a car. Want my money back "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by ROMANA - 09 September 2018
" Reliable as usual. Thanks for frequent global and location sales. Hope to stay like that. "
" Very good in every way. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARUP, DK - Reviewed by PIERRE - 08 September 2018
" x "
" x "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by DIANA - 07 September 2018
" Very good, better car than expected and quick and efficient service. "
" The service was excellent, the car model even better than the one expected. Only downside was the car wasn´t clean (inside) upon pick up, would be nice to have cars cleaned well between users. Otherwise it was all perfect. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by LUIS ADRIAN - 06 September 2018
" All was perfect. From beginning to end. Congratulations you have a great service ! "
" No comments. All was perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ROLANDAS - 04 September 2018
" Unbelievable surprise. "
" Ordered small Renault, got VOLVO XC60. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AARHUS, DK - Reviewed by MARCO - 03 September 2018
" In general everything ok. Excellent price and good car. The only minor detail was that the front carpet of the car add some white stains. "
" No comments "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by AVIGDOR - 02 September 2018
" OK "
" Complicated drop-off, poorly marked location, no agent - had to ask help from competing company agents who were on location "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 4 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PAVEL - 01 September 2018
" Dear Autoeurope, unfortunately i had AWFULL Experience with you in Kopenhagen - where i booked a car from you on 30.7.2018. Even it was preagreed on the phone with Rental Provider Hertz (THRIFTY) - on the phone to central office of HERTZ DK - they promised that the rental provider will wait for me - becuase i had a late eve flight arrived at 22.45. But when i get there - after 23h - it wasnt no any person who helped me or informed or called me before - i just arrived in the midnight time to closed parking garage and spent a lot of time to get back by taxi to hotel and so on... In fact you should not allowed to your system realize and confrim booking - becuase i booked from 30.07 at 23.00h - but all rental branches are closing at this time at 23h - so it were no chance to get a car anyway and you knew that... In fact after being very disapointed in your service - and spending a lot of money and energy trying to get a car there - YOU CHARGED MY CREDITE CARD for anout 130 euro - BUT IT Wasnt my fault - i never had a possibility to get there before 23h and my booking was confrimed by YOU WRONGLY from 23.00h. Im quite long time for more than 15 years been renting cars wordlwide with AUTOEUROPE - but this time i was really astonished and pissed off. I require to get my money back - 130 euro - which in fact were stollen by your company provider - i feel myself been cheated... Wont never ever have any bussines deals with you anymore... Hope to get an official reaction and answer to my email and hope you will be fair enough to refund mistacly taken amount. P.S.: For example your main competitor RENTALCARS.COM just doesnt allow book any cars in CPH airport starting at 23.oo ( becuase it obviously closed), last possible rental they have is at 22.00h. But your system allowed to make me this reservation and it was wrong. Waiting a feedback by email or telephone Pavel Bobylev, +420 777 812 300 "
" Dear Autoeurope, unfortunately i had AWFULL Experience with you in Kopenhagen - where i booked a car from you on 30.7.2018. Even it was preagreed on the phone with Rental Provider Hertz (THRIFTY) - on the phone to central office of HERTZ DK - they promised that the rental provider will wait for me - becuase i had a late eve flight arrived at 22.45. But when i get there - after 23h - it wasnt no any person who helped me or informed or called me before - i just arrived in the midnight time to closed parking garage and spent a lot of time to get back by taxi to hotel and so on... In fact you should not allowed to your system realize and confrim booking - becuase i booked from 30.07 at 23.00h - but all rental branches are closing at this time at 23h - so it were no chance to get a car anyway and you knew that... In fact after being very disapointed in your service - and spending a lot of money and energy trying to get a car there - YOU CHARGED MY CREDITE CARD for anout 130 euro - BUT IT Wasnt my fault - i never had a possibility to get there before 23h and my booking was confrimed by YOU WRONGLY from 23.00h. Im quite long time for more than 15 years been renting cars wordlwide with AUTOEUROPE - but this time i was really astonished and pissed off. I require to get my money back - 130 euro - which in fact were stollen by your company provider - i feel myself been cheated... Wont never ever have any bussines deals with you anymore... Hope to get an official reaction and answer to my email and hope you will be fair enough to refund mistacly taken amount. P.S.: For example your main competitor RENTALCARS.COM just doesnt allow book any cars in CPH airport starting at 23.oo ( becuase it obviously closed), last possible rental they have is at 22.00h. But your system allowed to make me this reservation and it was wrong. Waiting a feedback by email or telephone Pavel Bobylev, +420 777 812 300 "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AALBORG, DK - Reviewed by THORSTEN - 29 August 2018
" According to my voucher it was a "meet and greet" rental. It was not. The car should be picked up at Sixth counter. The provided telephone number did not reply and a telephone call to autoeurope was not help the autoeurope staff also assumed it was a meet and greet rental. They should have known that Flizzr is part of Sixth. "
" Flizzr is just Sixth. Sixth is fine. It should be evident from the voucher that it was a Sixth rental. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by JONAS - 27 August 2018
" n/a "
" Everything was OK. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHELE - 21 August 2018
" positive "
" positive "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MIKA - 13 August 2018
" Drop off worked fine and clear instructions and sign where to drop off the car. Free shuttle bus right next to pickup and drop off area to access all airport terminals. "
" The car was as promised and in good condition. Pickup staff was friendly and told all necessary information about the car and drop off procedures. They even suggested to buy an "automatic toll device" because we were planning to drive from Copenhagen to Malmö (bridge toll). This allowed as to just drive through the toll station without stopping there to use a credit card. Good tip. Thanks. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ANTHONY - 12 August 2018
" The drop off office was closed and a sign directed us to the back of the office in the carpark for key return. The problem was that there is a key drop at the back of the outside yard office with a big Hertz sign above it, we dropped the keys in a hurry only to notice a small sign next to it saying no Hertz keys here. Being told we are responsible for costs until the keys are "found" is also unappreciated, a proper facility should be provided. "
" We rented in Copenhagen so it was Hertz as your agent. There was one problem in the collection process which was of our making but we didn't appreciate the way in which the counter staff handled the issue, very unfriendly and matter of fact. The various pick up counters display prominent signs showing which companies they represent, the Hertz counter has a small Thrifty sign below counter level which is hidden when a line of customers is standing there. "
Value for Money: 5 Efficiency of Counter Staff: 4 Expediency of Drop-off: 1 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by RAM - 08 August 2018
" Thank you very much "
" Everything was excellent! It would have been nice to know in advance that the car rental is outside the terminal in a different building, and that a shuttle is needed. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by LAIMIS - 06 August 2018
" Everything went well. "
" Had no problems whatsoever. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
AARHUS, DK - Reviewed by RENEE - 04 August 2018
" Great little car we had "
" Great experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by GUDJON - 03 August 2018
" Received a brand new VW Touran. Nice vehicle. Pretty fast service. When returning the car, the office on the far end of the parking lot was closed so I had to go to the main office. "
" Pretty fast service "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by ALEKSANDAR - 01 August 2018
" Its expensive for a car I got. "
" Its expensive for a car I got. "
Value for Money: 4 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by VASILICA - 31 July 2018
" No comment "
" When I arrived to the desck office, the representative informed me that the rented car are not more available becouse I selected to pick up the car at 10 am, and becouse I arrived some hours late, she suggested to rent another car. That means I rented one car more expensive that I selected. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by IAN - 24 July 2018
" Please see above. "
" Dear Sir/Madam, According to my invoice n. 21800106984, I was charged incorrectly by Thrifty as following: a) 1 extra day, even I've returned the car only 15 minutes later, b) 2 Bridge Pass, but I just used only one, c) Moms (I don't know what it means), d) Collision Damage Insurance (I declined it, because my agreement with Auto Europe was refundable excess with super cover), Theft Insurance (I declined it, because my agreement with Auto Europe was refundable excess with super cover). I'm upset about it. It's not the first time that happened in Hertz/Thrifty. I asked them to refund me DKK 1548,40. My complaint at Hertz/Thrifty is registered as a number: 1123430. I'd like to ask for Auto Europe help me with this. Kind regards, "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 8
COPENHAGEN, DK - Reviewed by MANUEL ÁNGEL - 22 July 2018
" adsd "
" asasdasd "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
BILLUND, DK - Reviewed by KARL - 20 July 2018
" There was an airport surcharge fee in Billund I wasn't aware of after using Auto Europe. Not high but I don't like unexpected costs after prepaying. Otherwise everything was as expected and very good! :) "
" We forgot a blue water thermos my son loves in the car after returning it to Europcar Hamburg Hauptbahnhof. The day after we noticed and the very friendly staff had already found it and stored it for us which made my and my son extremely happy! Thanks! :D "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by ATTILA - 16 July 2018
" See at point 3. "
" It was not clearly explained where the car is parking to pick it up. The map received was misleading. I was not the only customer who did not find the car in P4, others were also just walking around looking for the car. Finally, someone not a Hertz employee helped us to find it. It was not easy to drive out from the parking because no parking card was in the car and the parking helpdesk requested it, but finally they let us to drive out without the card. There was no explanation or guidance received about this in advance. Other than the above, everything was efficient, the car was excellent and in high quality conditions and I am satisfied with the service. The above comments are to help you to improve the service. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MOHAMMED - 11 July 2018
" When I made the booking I entered my address in Denmark. I prepaid all the expenses. However when I got to Europe car they said the price is invalid as I'm a resident of Denmark. Fair. But when I entered my address at your platform, I should have received the actual price of a resident not a tourist. Very unpleasant as well.... "
" They changed the car I booked without letting me know. I signed all the papers and when I got the keys I realized that it is another car brand. When I asked them why they didn't tell me. They said they don't have to inform me!!! Very unpleasant Also, I've not received my credit card guarantee pay yet!!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 7
COPENHAGEN, DK - Reviewed by TOBIAS - 05 July 2018
" depends on the price "
" They tried to do a lot of upsales, which slowed down the pickup significantly. The budget contract is really hard to understand and things could be done much simpler. Drop-off experience however was great & easy. "
Value for Money: 7 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HENRIK - 05 July 2018
" Very happy for autoeurope "
" Gladely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BILLUND, DK - Reviewed by SAMER - 28 June 2018
" Everything worked well, taking and dropping the car back very smooth. The only downside of the whole experience was return of deposit which lasted few days longer than expected and told. "
" Service was good and vehicle in perfect conditions. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JESPER - 25 June 2018
" The one itch is that although all the details of the renter (address, nationality, license number etc etc) are inputted to make the booking, it is a bit hit and miss whether this is passed on to the fulfilling rental company at destination - or if you need to spend another 10 minutes doing it all again. If you could reliably fix this it would feel like real value add. "
" all very smooth and easy. very friendly, very efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by MICHAEL - 20 June 2018
" When I contacted the customer service team to inform them of my problem they were quite unapologetic and it was my problem apparently so was informed that they would be keeping my money despite not providing me with any service whatsoever and requiring that I have to make other arrangements for my journey that weekend. Luckily for me, the rental was only one day, so I only lost out on a small amount of money. But if this is the way you treat people then I will be making sure to recommend people not to use your service in the future. "
" I would not know, as i was denied service. I did not receive the car as it was hidden in the terms and conditions. that the rates are not relevant for Danish residents, despite the only indication of this being buried in the terms and conditions and nothing to indicate As a result, I was denied the car when I went to pick it up. Both the personnel at the Thrifty desk and Autoeurope were pretty unapologetic about the experience. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
COPENHAGEN, DK - Reviewed by PETER - 14 June 2018
" See #3 "
" Next time I will book directly with the rental company to maximize discount opportunities. By comparison, Auto Europe was very pricey. "
Value for Money: 4 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 9
COPENHAGEN, DK - Reviewed by MENG HUA - 13 June 2018
" I had no problems with Budget but I am very disappointed with the level of service from Autoeurope. You pride yourself on customer service but due to your lack of professionalism I had to pay an amount 4 times the original amount I had booked. After I made the booking last Friday, I made sure to call your customer service hotline to ensure that the rates quoted were valid for residents in Denmark which your customer service officer promptly reassured me that they were. When I showed up to collect the car on Saturday, Budget informed me that they were only valid for non residents in Denmark. Can you explain to me how this basic mistake is possible? I called back again earlier this week on Monday to voice my complaint and all your customer service officer could tell me was that you have no record of my call with your customer service officer last Friday! Is this the kind of service that you provide? I am going to leave scathing reviews of your company on every website I can find unless you can provide me with a satisfactory explanation as to why I had to pay so dearly for the horrendous advice that you provided! "
" It was fine. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
AALBORG, DK - Reviewed by FREDERIK DAHL - 12 June 2018
" The costumer service provided by Auto Europe was simply the worst I have ever experienced. We were never handed the booked car because of a simple misunderstanding in the booking. However we still paid the full price. Where other services usually are willing to help their costumers, Auto Europe were not willing to extend any help towards us. We even had Europe Car on the phone with AutoEurope to outline how the situation easily could be solved, but AutoEurope refused to show any flexibility. Furthermore, our call to AutoEurope was hung up twice by the rude staff without offering any concrete answers to our questions. In my experience of booking I have never encountered a service as rude and bureaucratic as this one. I will discourage anyone to rent their car through AutoEurope again. "
" The staff at Europecar was very willing to help unlike the staff at AutoEurope, which I will strongly advise everyone against using again in the future. Since we never got the car through our booking at AutoEurope I cannot rate the service properly. "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 5
BILLUND, DK - Reviewed by ARE - 11 June 2018
" Always use your services - trustworthy and sustainable "
" Very service minded - no issues. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by PER - 17 May 2018
" Excellent "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by DANIEL - 17 May 2018
" I booked through autoeurope but the car I rented wasn't accurate and they didn't offer the same deal as I booked so I had to cancel the reservation. I would like to get my money back. "
" I had to cancel the reservation because the reservation was not accurate to the deal. I would like my money back. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
AARHUS, DK - Reviewed by JANIS - 13 May 2018
" 10 points of 10 points. I would like to tell you my things about car look check before rent. Its incredible process. I rent a car for draiving but not for count schraches. I think its hard question for car rent companies and person why rent a car. Maybe it is possible in future , before rent a car, make 360 photos. Its make a no stress for person why rent a car. Thats all. Sorry about my english. Sincerelly, Janis Buligo P.s. We will definitely meets in next car renting. "
" Actually, all was OK. Only before car drop in I cannot inform by AutoEurope that Flizzr car services provided by Sixt car rent. I used more time to find Flizzr ofice :-)) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CAROLINE - 09 May 2018
" Excellent. "
" Execellent all round. Efficient, fast and friendly service. Great vehicle. It doesn't get easier to rent a vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CAROLINE - 09 May 2018
" Excellent. "
" Execellent all round. Efficient, fast and friendly service. Great vehicle. It doesn't get easier to rent a vehicle. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by STEEN - 28 April 2018
" All OK, but the info received at ordering could be more specific. "
" Only a simple return receipt was issued when I handed in the vehicle; here 7 days later still waiting for the rental to be completed by receiving a document acknowledging mileage, petrol stand, etc. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HENRIK - 24 April 2018
" Very easy handling with a very nice crew. "
" Very easy handling with a very nice crew. And nice choise of automobils. Would highly recommend the company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by JESPER - 23 April 2018
" Autoeurope is my preferred broker site by quite some distance. NB that the most recent "upgrades" to the user interface have in fact rendered a lot of functionalities impossible - need an urgent fix. One area of concern - rate details when it comes to one-way rentals are not entirely trustworthy. "
" Sixt is hands down the best experience in the business. Organised, disciplined, friendly. Hooray for them. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by KATE - 16 April 2018
" Great experience- nothing but efficient and friendly service "
" Car pick up and drop off were quick and efficient. Pleasant friendly staff. Good car. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by CELINE - 15 April 2018
" Great service and car "
" The staff at alamo were so good! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
COPENHAGEN, DK - Reviewed by HALLDOR - 26 July 2017
COPENHAGEN, DK - Reviewed by INGELISE - 10 July 2017
" I would like to have a more transparent price system, as booking time gives me the feeling prices are higher at night than early morning! "
" Nice service person in Copenhagen "
BILLUND, DK - Reviewed by SILVIU - 20 June 2017
" Best rate, excellent customer service. "
" Quick transactions. Better car than ordered. Everything fine as expected. "
COPENHAGEN, DK - Reviewed by MARIANNE - 19 June 2017
" Booking online was easy and convenient. I will use AutoEurope again. "
" The best car rental experience I've ever had; US or Europe. The agents were especially helpful in granting a swap of cars when the first one proved to be too large for me. Both the cars I drove were excellent. Very convenient airport pick-up and drop-off. "
COPENHAGEN, DK - Reviewed by NICHOLAS - 04 June 2017
COPENHAGEN, DK - Reviewed by BIRGITTE - 24 May 2017
COPENHAGEN, DK - Reviewed by GEORGIOS - 23 May 2017
COPENHAGEN, DK - Reviewed by LINDSEY - 06 May 2017
" Unclear limited mileage. Never book through a third party. Waste of time. "
COPENHAGEN, DK - Reviewed by HENRIK - 12 April 2017
COPENHAGEN, DK - Reviewed by PETER - 16 March 2017
COPENHAGEN, DK - Reviewed by IVAN - 13 March 2017
COPENHAGEN, DK - Reviewed by RAIT - 03 March 2017
" Very good "
" Everything was Good,but still is'nt payed back my warranty money to my bank account! "
COPENHAGEN, DK - Reviewed by IVO - 16 January 2017
" The flight was delayed and we did not get the car the same eveming,even though we have provided the flight number and we did not get any assistance.I am completely disapointed and will never use this service again,niether will recommend to anybody. "
" Bad service described above. "
COPENHAGEN, DK - Reviewed by TEDDY - 29 December 2016
" Their information about pick up location was wrong.Even a phone call to their office provided the wrong location. We wasted an hour and numerous inquiries to find the Right one. Did not even get an "I am sorry" from them, when I told them that the Right hand does not know what the Left hand does.... Otherwise the rental experience was OK. "
COPENHAGEN, DK - Reviewed by JIRI - 23 December 2016
" You have to really carefully read trough all condition as to avoid additional charges from Rental companies, limited kilometers and etc. So I have learned at the end that I have to compare booking also via Rental companies to find best deal with no surprises. "
BILLUND, DK - Reviewed by JOSEPH - 12 December 2016
COPENHAGEN, DK - Reviewed by JUTTA - 08 December 2016
" Excellent service - and good prices. "
" Very service minded staff. Good cars and good price. "
COPENHAGEN, DK - Reviewed by HENRIK - 06 December 2016
BILLUND, DK - Reviewed by OLE - 29 November 2016
" Very Good value for money "
COPENHAGEN, DK - Reviewed by JIRI - 14 November 2016
COPENHAGEN, DK - Reviewed by BJARNE - 08 November 2016
" it is the best ever! I am never using any other booking platforms, as you always have found the best possible price. Also, I can mention, we have booked not for just Denmark, but many other countries for holidays. Our son has also booked through your web on several occasions, and we have recommended you widely! Thanks for your expedite and reliable services "
" Have been using EUROPCAR on several occasions, when booking through you, and it works without any problems. The cars provided have been satisfactory for the price we have paid "
COPENHAGEN, DK - Reviewed by PETER - 24 October 2016
COPENHAGEN, DK - Reviewed by YASMIN - 23 October 2016
COPENHAGEN, DK - Reviewed by LINDA HEIDE - 21 October 2016
COPENHAGEN, DK - Reviewed by JUTTA - 20 October 2016
" Easy- convenient-and good offers. "
" Extremely helpful and friendly staff. A good car beyond expectations. Very service minded at pickup as well as at return. "
COPENHAGEN, DK - Reviewed by HARISH - 11 October 2016
COPENHAGEN, DK - Reviewed by JAN BIRK - 04 October 2016
" To many signatures on the lease contract. This is Europa, not US. The car was not cleaned very well inside. "
COPENHAGEN, DK - Reviewed by DARIUS - 28 September 2016
" Nice company, I always used it "
COPENHAGEN, DK - Reviewed by ALIX YVONNE - 20 September 2016
" Easy booking, sometimes not so easy to compare packages, flexibility "
" Got an upgrade, new car, easy to find and not too much waiting time. "
BILLUND, DK - Reviewed by KARL - 16 September 2016
COPENHAGEN, DK - Reviewed by AXEL - 16 September 2016
" I filles the tank with diesel myself, but if I had not filled the tank, I find a price of DKK 24 / litre a jock and an insult of your customers, for filling the tank for them. Implement an refilling charge of DKK 100 - 200 plus a normal price for diesel - that is more fair. "
COPENHAGEN, DK - Reviewed by SWADHIN - 14 September 2016
" I was asked by the Car provide to take extra full coverage or they will swipe the card for more amount "
" How could you make it shure that the car provider will not cheat us. "
RONNE, DK - Reviewed by PAULIUS - 14 September 2016
" Great and polite staff. "
COPENHAGEN, DK - Reviewed by FRANK - 13 September 2016
" We were asked to pay 1500 euro as a deposit for insurance coverage and as I did not want to do this- I had to pay an additional insurance coverage- although I already paid a full I surname with Auto Europe. Very disappointing!!! "
COPENHAGEN, DK - Reviewed by GEORGIOS - 11 September 2016
" Everything went smoothly and I was fully satisfied. "
" Everything went smoothly and I was fully satisfied. "
COPENHAGEN, DK - Reviewed by PALLE ERIK - 11 September 2016
" When we made our reservation, where we bought all accessible insurances for the car, the staff at the Europcar desk "blackmailed" us to buy another so called "full insurance" for DDK 80.- a day, or our creditcard would be charged for DDK 10.000! We have afor many years been loyal customers to Autoeurope and Eurocar. this experience made it our last business with both of you. "
" A lousy company with a dirty and business-culture. "
BILLUND, DK - Reviewed by IVAN - 05 September 2016
COPENHAGEN, DK - Reviewed by YANNICK - 31 August 2016
" It's great to find best deals everywhere. I have used it now without second thoughts in Greece, Italy, Denmark etc. "
" Not too flexible and bit slow process compared to previous ones I've used. Car was upgraded but aircon not working. "
COPENHAGEN, DK - Reviewed by PER - 14 August 2016
COPENHAGEN, DK - Reviewed by MORTEN - 07 August 2016
COPENHAGEN, DK - Reviewed by SWADHIN - 26 July 2016
" Auto Europe is Excellent, but please include road side assistance also in cost. It was kind of extra amount charged by me. "
" Auto Europe is Excellent, but please include road side assistance also in cost. It was kind of extra amount charged by me. "
COPENHAGEN, DK - Reviewed by JACOB - 20 July 2016
" Nice, easy, affordable, smooth. "
" Fine, no hassle "
COPENHAGEN, DK - Reviewed by STEINI - 09 July 2016
" Golf servíce and núverandi carsatisfied "
BILLUND, DK - Reviewed by KIRMO - 06 July 2016
" all good "
" The car was more than I expected. The parking was a bit far from the airport. "
COPENHAGEN, DK - Reviewed by ANNE BIEHL - 22 June 2016
" I did not realise that i was renting the car throug another dealer. And because of that i had to pay more wheb i came to select the keys. That was not pleasant. "
AALBORG, DK - Reviewed by THOMAS - 17 June 2016
BILLUND, DK - Reviewed by SVEINN - 16 June 2016
" Super "
COPENHAGEN, DK - Reviewed by CLAUS - 01 June 2016
" The checkin was ok, but the car was not clean on the inside "
COPENHAGEN, DK - Reviewed by TIMOTHY - 30 May 2016
" Very user-friendly website. "
" Very efficient service and a nice vehicle. My experience would have been even better if there had been an operator's manual! "
BILLUND, DK - Reviewed by ZOLTAN - 23 May 2016
COPENHAGEN, DK - Reviewed by JUTTA - 13 May 2016
" Easy to rent and good prices "
" Nice staff - nice car "
COPENHAGEN, DK - Reviewed by ANDRII - 11 May 2016
" Pure user experience, I did not get information about which residence I should`ve provided and why. People are accostomed that they are allowed to do mistakes with orders, but it`s completely different experience with your company. User probable should hire a lawyer to walk through your terms and conditions beforehand... I hate you. "
" You do not provide any customer support, instead you just refer to terms and conditions to explain why your customer lost his money. That`s not acceptable. You should either change or go bankrupt. I honestly hope any one of these two cases happen soon. I will tell everybody they should not use autoeurope as it means high risk for them. "
COPENHAGEN, DK - Reviewed by IB - 11 May 2016
" very nice to get 2 calls from Germany showing that the urgent vehicule request was pushed foreward "
" were not very proactive to find me in the booking system but apparently they were short of vehicules for their excuse "
COPENHAGEN, DK - Reviewed by KONSTANTIN - 03 May 2016
COPENHAGEN, DK - Reviewed by MICHALIS - 30 April 2016
" Should there way so that your customers can choose whether they want car with diesel or petrol. "
" reservation which I did on 26 april chosen car category B to I have a vehicle that consumes oil . from enterprise was told that there had been that moment they can not serve me. whenever necessarily hire a car with petrol . "
BILLUND, DK - Reviewed by NIELS - 27 April 2016
BILLUND, DK - Reviewed by JOSEPH - 26 April 2016
COPENHAGEN, DK - Reviewed by ANITA - 12 April 2016
" The cooperation with Europcar is good. "
" More information would have been good that that the child-seat was in an unmanned van at the parking--deck. "
COPENHAGEN, DK - Reviewed by CHRISTIAN - 23 March 2016
COPENHAGEN, DK - Reviewed by ORAL - 11 March 2016
" Your website is very useful in my book I had no problem "
" They're friendly and fast service "
COPENHAGEN, DK - Reviewed by JAN BIRK - 01 March 2016
COPENHAGEN, DK - Reviewed by JUTTA - 01 March 2016
" Used if for many years....always as pleasant experience. "
" Very kind and helpful. Good cars. "
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