AUTO EUROPE CROATIA Car Rental Reviews

ZADAR, HR - Reviewed by STEFAN - 19 September 2025

" The deposit returned on my card after 31 days, even the reservation mentioned the returning time is 5-7 days for credit card and 30 days for debit card. I used credit card and still got the deposit back after 31 days. The problem is from the banks, because I checked with Enterprise and they confirmed the deposit release the day after I returned the car. "

" The staff was very friendly and the process was fast. The car was clean and with no damages. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ANTONIO - 18 September 2025

" Great choice of vehicles Fair prices especially out of season "

" Smooth transfer and communication. Fast check inn drop off "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ADAO - 08 September 2025

" It was very easy to get the car and the drop off. It takes a little bit to long, but overall it was a great experience "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by KLEMENS - 04 September 2025

" On your website Autoeurope.com you are showing that rhe rental company carjoy is situated att the airport but they are situated several kilometers away.. . Rhey claim that they have told about the false info but you are not correcting.. this coused extra pick-up time.. waiting for shuttle and so on... "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by KASPARS - 27 August 2025

" I was expecting a slightly more powerful car. "

" Very professional. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by ANTONIO - 25 August 2025

" Great choice of vehicles "

" During reservation I booked from 08:00-21:00. On voucher it is stated that they are open all day but we were picked up 10min late although and they told us that they are open till 20:00 so we had to go back earlier than reserved "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PAVEL - 24 August 2025

" all good "

" all good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by JEROME - 20 August 2025

" Use most of the time autoeurope, went fast and was simple, goldcar professionalism was the cherry on top. "

" Staff was nice, well prepared and took time to check the car. As good as best in class. Highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by WILLIAM - 19 August 2025

" The car was fine. I just felt I was being ripped off at the beginning with all sorts of charges. I never heard of a cleaning charge renting a car before. I was advised on the form to return it full. I was then advised it would be cheaper if I didn't...maybe that's true but I find that hard to believe! The experience with the girls handing over the car and returning the car was very positive. "

" Garage is in a secondary pick-up place at Dubrovnik Airport. I I had to wait a while for someone to appear. On picking up the car I was told there would be a 50 Euro cleaning charge if the car wasn't washed on its return! I was also told it would be cheaper if I didn't fill it with fuel on return...I didn't believe that and declined to pay the advance wash charge option. When I got the car...it hadn't been washed! A different person presented me with the car. I made them write that the car was dirty on collection. There were lots of marks on the car which she carefully noted. No issues on returning the vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

SPLIT, HR - Reviewed by JASNA VERAJA - 13 August 2025

" Everything was going smoothly, no problems "

" Nice car,friendly staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NARASIMHA REDDY - 13 August 2025

" Some things are hidden, for example I bought a full coverage from Auto Europe, however auto Europe only shared the basic insurance with the end client (ABC Car rent) which took 2500 as the guarantee. There is no transparency on this before had until i sent an email and found it this. "

" ABC car checked the car return and signed the document with all okay, however I didn't get any email either from ABC car rental or from Auto europe to check on the 2500€ credit block. Good to send a confirmation email . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by MAARTEN - 04 August 2025

" / "

" ot good. If I didn't pay an extra €1100, I wouldn't get the car. So I didn't get it. I'm still waiting for my refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by VINCENT - 02 August 2025

" Recovery of the vehicle took quite a long time...but the return of the vehicle was catastrophic, poorly received, almost disturbing them...Never again! "

" Service is apparently not a priority "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 2
Condition of the Vehicle: 8

PULA, HR - Reviewed by TEA - 27 July 2025

" Loveee it "

" All best ♡ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JACQUES - 23 July 2025

" Reserve in advance. "

" Car Fiat500x is primitive. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

ZAGREB, HR - Reviewed by MARKEL - 21 July 2025

" . "

" I have to pay another insurance (128€) because they say that with our insurance isnt suficent "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by MARCELO - 20 July 2025

" bad experience "

" I rented a 6-passenger car just to be comfortable. The car had a cargo cover and although it could be removed, we were forced to carry it. We were uncomfortable the entire time we were in the car and couldn't put our feet up properly. Having said that, I requested an inspection and a claim since the entire arm of the cargo cover had to be across our back. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 4

DUBROVNIK, HR - Reviewed by ALBIN - 18 July 2025

" Great support, kind and efficient during picking up and deposing a car. "

" Great support, kind and efficient during picking up and deposing a car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by SEBASTIAN - 02 July 2025

" ABC rent is a absolute scam, you should delete them as a autoeurope partner, otherwise customers will also not use autoeurope anymore. Why? Because they try to betray and scam customers with sudden fees that are not printed anywhere. My case: arriving with easyJet in Pula, flights was delayed because of weather conditions in Europe maybe by 1.5hrs. Although ABR rent office in Pula airport was open and is were there regular working times, they wanted to charge me roughly 250,- EUR extra on top of a 34,- EUR car reservation because I showed up 'late'. I told them, this is unacceptable and this is a scam, but they told me these are the company rules. I mean that a flight is delayed it can always happen, this happens all the time. And when I indicate an approximate time when to pick up the car it's a best guess if everything works fine. If this approximate pickup time is within their regular working hours a later pickup should be always possible without any extra fees. I mean the person from ABC rental could not even explain me what type or why this extra charge of roughly 250,- EUR is charged. They have not logical reason why extra service fees are being charged and just try to scam tourists, you can try 1 out of ten tourist is maybe excepting this. So I ended up refusing the charge, refusing the whole rental of 34,- EUR and lost this money and had on a short term basis rent with another car rental. What we learn? always take big car rental chains, no 'no name' rentals and never ever ABC rent. I was absolutely not happy and please to not recomment this rental company 'ABC rennt' to your customers autoeurope, otherwise you will lose them like me. "

" ABC rent is a absolute scam, you should delete them as a autoeurope partner, otherwise customers will also not use autoeurope anymore. Why? Because they try to betray and scam customers with sudden fees that are not printed anywhere. My case: arriving with easyJet in Pula, flights was delayed because of weather conditions in Europe maybe by 1.5hrs. Although ABR rent office in Pula airport was open and is were there regular working times, they wanted to charge me roughly 250,- EUR extra on top of a 34,- EUR car reservation because I showed up 'late'. I told them, this is unacceptable and this is a scam, but they told me these are the company rules. I mean that a flight is delayed it can always happen, this happens all the time. And when I indicate an approximate time when to pick up the car it's a best guess if everything works fine. If this approximate pickup time is within their regular working hours a later pickup should be always possible without any extra fees. I mean the person from ABC rental could not even explain me what type or why this extra charge of roughly 250,- EUR is charged. They have not logical reason why extra service fees are being charged and just try to scam tourists, you can try 1 out of ten tourist is maybe excepting this. So I ended up refusing the charge, refusing the whole rental of 34,- EUR and lost this money and had on a short term basis rent with another car rental. What we learn? always take big car rental chains, no 'no name' rentals and never ever ABC rent. I was absolutely not happy and please to not recomment this rental company 'ABC rennt' to your customers autoeurope, otherwise you will lose them like me. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by SERGIO - 01 July 2025

" The car was brand new, the service very good "

" Everybody very helpful and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JASVINDER - 27 June 2025

" Wonderful experience, highly recommend the Gold Car "

" very new car, very good service, no hassle, excellent value for money. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by DENNIS - 20 June 2025

" See above. Not terribly, ut I need to know why there was an additional charge upon dropping the car. The insurance coverage was also pretty expensive. "

" I do not understand why I was charged $11.59 upon return of the vehicle. It was a slow process to get the vehicle. The rear cover for the hatch luggage area was not functional. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by JOSEPH G - 18 June 2025

" At Split airport pick up car was not smoot. First car was damaged big on front left fender and many small dents Replacement car damage too,and not clean and no washer fluid "

" Car was not ready and had lot of famages on body "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 5

SPLIT, HR - Reviewed by ROBBY - 13 June 2025

" needed to pay €161 because of no personel assurance when booked at autoeurope "

" needed to pay €161 because of no personel assurance when booked at autoeurope "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by JOHN - 29 May 2025

" While my overall experience was not bad, the vehicle was barely roadworthy, in my opinion. "

" Thank you for your email asking for feedback on this rental. While this was a very inexpensive rental car, and good value for money, it was a very old vehicle, a manual-transmission Citroen Elysee with over 100,000 miles (166,000 km) on the odometer and lots of exterior paint chips and scratches. After driving for about 30 minutes, there was a high-pitched squeaking sound from the rear right area of the car, which sounded like a bad wheel-bearing or possibly a rear differential problem. I did not have any serious problems driving the car, but I did drive very cautiously after the squeaking sound developed. Upon returning the car, I informed the Green Motion employee of the problem I experienced, and he listened to my concern and said that they would "check it out" to see what the issue was. My honest opinion is that this vehicle was really not safe enough to rent out to a member of the public. I must say that I did not feel uncomfortable driving the car, but it was definitely oldest and the worst condition of a rental car that I have ever had. My opinion is that Green Motion should not have such a vehicle in its rental fleet. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by STILIAN - 07 May 2025

" As usual good, but Autoeurope needs to check in advance some of the unfair practices of the rental company "

" They charge 10 euro for cleaning of the car ultimately, doesn't matter if the car is returned clean or not. Very unfair practice "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DAVOR - 07 May 2025

" Great experience "

" Great experience with Goldcar "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DAVID - 24 April 2025

" Not helpfull staff at all. Had a problem with my credit card and the staff even didnt bothered to try find solution. Resulting in not getting a car but paying full price. "

" Not helpfull staff at all. Had a problem with my credit card and the staff even didnt bothered to try find solution. Resulting in not getting a car but paying full price. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by ATHANASIOS - 22 April 2025

" Nice prices "

" Staff at the reception and parking lot was super friendly and both pickup and drop-off were quick. The car was in good condition with low mileage. Would use them again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DAMIR - 09 April 2025

" Very satisfied, brand new van, first rental ride, friendly and cooperative employees... Highly recommended! "

" Great service and empoloyees.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NICHOLAS - 24 March 2025

" Very easy to find and book a car. Suggestion to also indicate the engine size for vehicles and add another filter on search page for number of seats. "

" Everything was great, only issue with poor headlights which was especially important as I had to drive in bad weather conditions with very low visibility. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by ENO - 10 March 2025

" xxx "

" Upon arrival, the booked vehicle is not available (its damaged, was the stuff answer). No same class vehicle was available, so only solution was the upgrade that is more expensive. Started driving new car and after a mile or so a gasoline light came on. When returned to the base, the answer was, the previous client retuned the vehicle empty. Total experience is disaster, should not be offered as car rental option at all . "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 1

SPLIT, HR - Reviewed by ANAMARIA - 05 March 2025

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PAVLOS - 23 January 2025

" Nice company at the airport. Easy to take the car! "

" Nice company at the airport. Easy to take the car! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by BRUNO - 11 January 2025

" Top "

" All great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ANDREI - 08 January 2025

" Positive overall. "

" Quick and easy. Clean car. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by ANDREI - 11 December 2024

" Your site did well. Quite easy to choose and compare the cars. The prices are fair. The main downside is the upfront payment. It makes one stuck with the rental company, even if they provide a very poor service. Having an option to pay at the pick up would be nice. "

" 1) No one was at pick up location at the scheduled time. Had to wait for more than an hour outside. 2)I wasn't able to reach them using the phone number from the voucher. 3)Diners cards advertised as accepted, but my card didn't work with the provided terminal (called the bank, no problems on my side). Had to find another card for the deposit, which was an inconvenience. 4)Didn't get the copy of the contract. They couldn't print it. Promised to send it to my email, but never did. Even after I called them the next day. 5)The car was extremely dirty, full of garbage from the previous renter. I had to clean it myself. 6) Winter tires were advertised and stated in the voucher, but not equipped. Had to take a lot of stress driving through some snow on a highway, which got very slippery. Almost got stuck on a slight uphill section of the road that got about 1cm of snow. As a compensation for the inconvenience during pick up and for the dirty car, I received an extra 2 hours on top of the return time (useless for me) and an "upgraded" car VW T-Roc. Which to be honest, it is not necessarily an upgrade over the Škoda Octavia, plus it was the only car they had at the location anyway. "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 3

DUBROVNIK, HR - Reviewed by MATTHEW - 06 November 2024

" Na "

" Na "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

RIJEKA, HR - Reviewed by TONI - 27 October 2024

" All perfect "

" All perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by EVTIM - 09 October 2024

" I am happy with my experience, we got a very good offer "

" I have 2 comments about the rental: 1) When dropping off the car everything happened so fast that we forgot something in the car, there wasn't any time to look around the car, the guy was rushing to drop us off at the airport and head back 2) The seat for the baby was very dirty The pick up and drop off location is not in front of the airport, but the staff came and picked us up and dropped us off on our way back. Overall I am satisfied from the rental. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by RADOJE - 07 October 2024

" Excellent service "

" Efficient professionally friendly service. The car in excellent condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by EZIO - 03 October 2024

" I always use AutoEurope to book my vehicles and add extra insurance. It pains me however that this agency (and pretty much all other rental companies) continue to push their own insurance packages. In a past rental experience with SixT, the desk rep went as far to say that he wouldn't give me the car unless I took out their insurance. After I said I would immediately call AutoEurope to sort it out, he then backed down. I'd ask that AutoEurope better vet these unscrupulous companies and not deal with them to make it easier for customers. "

" Upon arrival at the Dubrovnik office, I was told the vehicle I reserved was not available and was "upgraded" to an SUV at no additional cost. It turned out to be an agency vehicle with large ORYX Rental Car logo decals on all 4 sides of the vehicle. I booked a one-way trip so this vehicle was likely slated for return to Zagreb. I was travelling to Slovenia as well and didn't want the added attention of driving a rental from a different country. The rep said they had no other vehicles available unless I could wait until the next day (which of course I couldn't). Also, the desk rep gave me registration documents for a different vehicle which the lot rep thankfully discovered and fixed this before we drove off. The car had a few dings and scratches on it and it looks like it hadn't been washed (didn't matter since it rained the next few days). Apart from that, the car ran fine and the return process was quick and easy. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by CLAYTON - 30 September 2024

" Trustworthy "

" Very good experience "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ROLANDAS - 27 September 2024

" Puiku "

" Viskas gerai "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by BILJANA - 25 September 2024

" We had an absolute amazing experience renting a car and starting our journey from Zagreb. Special thanks goes to Ivan from Carwiz for going extra mile for us to have a smooth journey and giving us tips. We have rented a jeep compass. Car was perfect for long trips. Thank you once again. We definitely will rent a car again for you. "

" We had an absolute amazing experience renting a car and starting our journey from Zagreb. Special thanks goes to Ivan from Carwiz for going extra mile for us to have a smooth journey and giving us tips. We have rented a jeep compass. Car was perfect for long trips. Thank you once again. We definitely will rent a car again for you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ALIUS - 24 September 2024

" Easy booking, good promotions "

" Smooth comunication (our flight was late and hey hold the car). Good price and state of the car. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by RICARDO - 20 September 2024

" Not so good mainly because we feel there wasnt interest in the client, in us. At the drop on they didnt know that we are waiting in the AirPort... we have to call them "

" In the drop on we should wait in the airport but no one came to us, so we wait and then i have to call them to pick us. At the drop off no one was on the office and we came a little bit earlier so we text to try to drop off the car earlier but they only came in the schedule time. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by KARL - 18 September 2024

" Overall I was very happy "

" Even though I had not realised that collection is not from airport itself, the process to collect vehicle was smooth. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PAUL - 16 September 2024

" Was a little tricky finding the pick up office but easily sorted. Drop off was easy. "

" We had booked a VW Golf but got upgraded to a Skoda Superb estate. The storage space is huge. Very spacious interior. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by LINDA - 16 September 2024

" Garage was a little challenging to locate. "

" The location was challenging to locate at the Split airport, because it wasn't with the regular rental agents. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by YIORGOS - 10 September 2024

" It all worked well and it was cheaper to book the insurance with Autoeurope "

" Great car; helpful and friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by DIMITRIOS - 05 September 2024

" Tip top "

" Without problems "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by PHILIPPE - 04 September 2024

" Renting with Auto Europe is a very efficient way to find rental providers at a very good rate! The rental process is smooth. Hopefully you will take the complaints about the partners into account ... "

" The car was in a very bad condition: scratches, bumps, dirty interior, ... The damages were only partially noted on the vehicle description (with the risk of additional damage claims!), and there was no formal hand-over possible with the staff checking the additional damages. We had to take pictures and video's before leaving the airport to be sure to have some proof. Again, when dropping off the car, there was no staff present at the airport to check the condition of the car. To ensure any claims, we had -again- to take pictures of the condition of the car at drop-off. Never again! "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 4

SPLIT, HR - Reviewed by RUARIDH - 02 September 2024

" Auto Europe are fine. However this kind of abuse of the excess policy is unacceptable "

" Collection fine. Car fine. Drop-off very bad. Bunch of scammers / crooks. After forensic examination of the vehicle, they spotted a tiny, 1cm scratch on the front bumper behind the registration plate (was probably there all along). Charged me over 600euro. I have submitted a claim through my excess insurance. So be warned - bunch of dodgy Croat racketeers. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by TONCI - 02 September 2024

" All as it should be. Great. "

" Friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MICHELLE - 30 August 2024

" My other booking through autoeurope went well but we didn't use Carwiz for that reservation. "

" Awful experience picking up our car in Zagreb. When we arrived we went to the Carwiz counter in the airport and no one was there. We headed to the outside Carwiz station and no one was there. We spent over 30 minutes just trying to find someone. Called and texted on WhatsApp with no answer or response. Finally, three employees came walking up to the outside office. Three people working and not one of them at either service station? The woman who helped us was very rude and seemingly bothered but us being there. Made multiple comments about me requesting an automatic vehicle. Tried to convince me to take a manual instead because it was "bigger and better". Spent the better part of 90 minutes to pick up our vehicle which wasted our only night in Zagreb. We were a little late dropping off the car and in Dubrovnik so I called ahead to let Carwiz know we were running behind. The man on the phone kept arguing with me about "crossing borders" and that if I crossed a border without telling Carwiz they would charge me. Come to find out, he had the wrong reservation pulled up and was arguing with me for no reason. I tried to be proactive and wish I had never called. The man who helped me with dropping off the car was very kind and efficient. Overall, awful experience. I've rented cars many times in Europe and never had an experience like this. I will never rent through Carwiz. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ZAGREB, HR - Reviewed by NAVEEN - 25 August 2024

" -- "

" Very disappointed with the child seat. It was of poor quality with very little cushioning - was an uncomfortable ride for our son. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by MARTIN - 24 August 2024

" Rental Cars should follow similar quality standards. This company is far below average. Car was dirty. "

" After 9 pm they charge 30 dollars plus, if later they can charge 50 to 100 if they are there. Usually they leave until next day. When I returned the car they told me everything looks good. Then I received an email with a picture claiming 30 dollars for a detail. I rented in several countries. Croatia and Mexico seems the worst. "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 3

DUBROVNIK, HR - Reviewed by MARIO - 02 August 2024

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RAMANUJA - 29 July 2024

" Straightforward. "

" Unhappy with unexpected late pick up charge. Plane was delayed and I had top pay €50 extra. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by MISO - 24 July 2024

" Very good. "

" Very polite counter staff service. We got an upgrade vehicle free of charge. Vehicle was a bit worn out on the outside but comfortable and clean on the inside. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by JAAKKO - 22 July 2024

" Basicly very simpple and good experience. "

" Rental company location was hard to find "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MUHAMED - 18 July 2024

" Everything was exceptional. Auto Europe's web portal is super user friendly. We rent a car at least five weeks annually and this one was our best car rental experiences for sure. Until next time. "

" Superb experience from start to finish. Maksimilijan was super polite and presented himself and the Maxx Rent with the highest level professionalism during the process. One of the best car rental experience we had for sure. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DAVID - 17 July 2024

" It worked well. "

" The whole process worked well for an off-airport operation. They provided good service both on airport pickup and return "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by BYRON - 12 July 2024

" Thanks "

" Thanks. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by ILLIA - 12 July 2024

" A bit lower price among car rent aggregators. "

" Fast receive, fast return. Counter staff is friendly and informative. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ONDREJ - 10 July 2024

" Super easy to use, clear conditions and ability to change makes AutoEurope my preferred car rental provider. "

" The car had 100k km and had several damages. When returning I went through deep inspection which took 20 minutes to find out there is 1 additional spot. For that I was charged the damage fee. I strongly believe AutoEurope should avoid working with these small providers as the low price does not balance the bitter experience with rental. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 3

ZADAR, HR - Reviewed by BAIDA - 08 July 2024

" Reccomend "

" Good choice "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by RAIMO - 04 July 2024

" I had to pay additional 77.- for incurance regarding tires and class. When I ordered the car I understood all is covered, but it was not! "

" Professional! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by PLAMEN - 23 June 2024

" Satisfied, but I also expect some bonus for regular customer "

" Very good value for money service "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by SERGEI - 18 June 2024

" all was good "

" Friendly, professional staff, everything was clear and fast, the car met expectations (even better : - ) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by AHMED - 07 June 2024

" Not the best experince with Garage "

" Not the best staff, a very rude when i was receiveing the car. no insurance options which are good. They have this category that you just pay an amount perday to just reduce the deposit but you get nothing in return "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 8
Condition of the Vehicle: 9

PULA, HR - Reviewed by JUDITH - 04 June 2024

" It was a very good experience with Active. Well priced and great service. "

" The staff at Pula Active could not have been more helpful. Unfortunately soon after I picked up the car I damaged it. The manager and his colleague were incredibly helpful, coming out to see the car that night, and making effective arrangements for a replacement car that same evening. They were very kind and understanding and provided excellent service. I couldn't recommend them more highly. The replacement car was good. And I was keep informed about the arrangements. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KENNETH - 23 May 2024

" good "

" good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RADOJE - 22 May 2024

" Excellent service "

" Efficient and professional service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by NICOLAS - 22 May 2024

" I always book rentals with autoeurope, sharp prizes and extra insurances. "

" Very friendly and efficient staff, car in great condition (new). Be aware that you have to pay extras for going to an island (40€), If you want to go to Montenegro or Bosnia with the car, add 100€. In Split, the office is not with the general rental offices but on the next parking, which was bit difficult to find (we had to call to be picked up). Drop off in Dubrovnik very smooth. Overall very good experience. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MARLIN - 21 May 2024

" Quick and easy, helpful staff, and a great vehicle "

" Easy access, friendly, helpful staff, great vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by KLEMENS - 14 May 2024

" All positive "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DIMITRIOS - 08 May 2024

" Everything fine. "

" Everything went smoothly, they didn't push for extra services. They provide a better car and when I returned the car, in 5 minutes the reservation ended. They didn't searched for scratches or something to charge. With a smile on their face everything went fine. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SAMUEL - 04 May 2024

" Great experience "

" Very satisfied. Easy transaction and car in good order. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JOHN - 29 April 2024

" Overall a good experience "

" We overall happy with the experience however there was alot of added extras when we arrived, told that the comprehensive insurance did not cover windscreen and tyres €40 charge for this, as we were landing at 9.30pm had to pay €50 for out of hours even though time and flight No were put on booking, €100 for bringing the car across the border, which I know was in the terms and conditions in small print, but I think they should be brought further up for attention, the fact that windscreen and tyres is not included in the comprehensive insurance seemed very odd. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by HEIKKI - 26 April 2024

" Very good "

" Everything went smooth and easy "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by NIKO - 15 April 2024

" Avoid Greenmotion! "

" Car was not available at the time of pick up. Once delivered, the car was in horrible condition; dirty, worn tires and side mirror fixed by the tape. We didn't accept the car and got another one after hours of await. This car had over 200tkm in odo. During the rental period of one week we got some failure codes for gearbox issues and it lost all gears for 10 secs on final day. This was definitely the worst rental car experience ever!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 1

RIJEKA, HR - Reviewed by GORDAN - 27 February 2024

" Attractive prices "

" Reliable, correct. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DAVOR - 20 February 2024

" As always very nice. "

" Everything was perfect except that I have ordered and Payed for VW T-Cross or similar but I received Skoda Fabia. My class of the vehicle was not available. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by LUCA - 20 January 2024

" Easy to book, clear information. "

" Very nice and friendly staff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by KEITH - 19 January 2024

" The whole process was efficient. "

" Overall satisfied with the rental process and the vehicle. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by PHILIP - 09 January 2024

" No more issues, online check in saved a lot of time "

" Booked full to full but was given a car to return with same level of fuel, 3/4 of tank, a little struggle to ipen the luggage booth, as was not explained due to itnhaving to be opened only by the remote key. other than that no issues. Clean car, performed well kn the motorway. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by GILBERT - 09 November 2023

" Experience with Autoeurope is very good, never had any problems. thank you for your professional work! "

" Croatio Zagreb Airport. the best ever experience for car rental pickup and drop off. Very helpful staff, very quick with the transactions. Very well done. Thanks!!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by CLAUDIO - 07 November 2023

" Autoeurope is one of the few brokers that offers all-inclusive insurance straight from the car-hire firms, so in the event of an accident, you will not have to file a claim for a refund like you would with most other brokers. "

" Very courteous staff and was given a very good car with very low fuel consumption. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by SHALOM - 01 October 2023

" i'm very satisfied by my choice "

" I received upgraded vehicle in good condition "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by KEVIN - 23 September 2023

" I would definitely recommend Unirent. Overall very positive experience "

" Efficient and fast pickup from and to the airport. Car was brilliant, clean and relatively new. Staff at office very helpful "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by VLADISLAV - 11 September 2023

" Positive impression "

" All went smooth. Easy to find pick-up and drop-off locations. Car was new and in good condition. All needed information was provided and explained. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by SAVERIO - 08 September 2023

" I purchased the Auto Europe Cancellation Cover after it was stated everywhere "I CAN CANCEL AT ANY TIME". It was a kind of misleading advertisement, because: - On your page dedicated to rental company's T&C, it wasn't listed anywhere that I would had to pay a 62,50€ of fee for extra-office-hour pickup - The pickup day my flight was very late, so I had to call te rental company to notify them. Only at that point, informed by the rental company, I've got to know about the extra-office-hour pickup fee. It was mentioned within the rental voucher, ok, but absolutely NOWHERE on your booking portal - Rental company's T&C section - Considering this extra cost, I wanted to delete my reservation. Here the mendacious commercial behaviour: "I CAN CANCEL AT ANYTIME", but unfortunately I could have done it only by calling the customer care. At 10.45PM (I can document the call) I did it, and NO ONE answered. I was holding at the phone more that 15 minutes before giving up. I tried calling again, but this time an automatic voice said they were available UNTIL 11:00PM, and that I should have to recall the day after. - At this point, not sure if I could have been fully refunded after the pickup date, really embittered, I decided to proceed with the rental and pay the additional extra-office-hour fee. The day after I complained about this unfair commercial behaviour with your Customer Care and they suggested to make an official complaint with the insurance, to get a refund of the extra-office-hour pickup fee. I am going to proceed. "

" Unpolite staff, they deal with customers like they were just a wallet to pick money from. At checkin, they charged additional 1,25€ not listed anywere on T&C. At checkout, they tried to charge any kind of invisible sign. At the end they didn't, but such a way of do with the customer is just embarassing. Unpolite staff, they deal with customers like they were just a wallet to pick money from. At checkin, they charged additional 1,25€ not listed anywere on T&C. At checkout, they tried to charge any kind of invisible sign. At the end they didn't, but such a way of do with the customer is just embarassing. "

Value for Money: 4
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by MARCIO - 27 August 2023

" Everything worked correctly. "

" Friendly staff, brand new vehicle, overall great experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by NERIJUS - 21 August 2023

" Everything was ok "

" Everything was ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PETER - 12 August 2023

" Carwiz were great with fees and charges exactly as adivsed. The only issue with auto Europe staff is that they did not know the rental rules for Albania and we received conflicting advice. One staff member even incorrectly said the rules had changed with 24 hours of the initial advice. This was annoying at the time and meant we had to spend more time trying to make sure we had correct information. "

" On arrival the service was great. However, a small problem with the radio seem to baffle the staff for a short while When dropping off the vehicle the staff were reluctant to inspect as it was raining. It was then difficult for us as well trying to dodge the rain with our luggage whilst waiiting. The holding deposit was released promptly and that was appreciated. Thank you. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

RIJEKA, HR - Reviewed by DAN - 23 July 2023

" autoeurope wouldn't help me with the situation I had with air rent. I called and asked for guidance on what records should I make in order to settle this dispute. The person on the phone said they can't do anything about it. "

" They scam people. Their terminal was rejecting my credit card with "wrong pin". I used this card before and after the rental using this pin, moreover, I ran to an ATM to get a balance statement to proof that the card and the pin are ok. They insisted the card is to blame. There's a google review describing the same situation. In the end they suggested I buy their insurance for 40EUR/day in order to bypass the credit card issue. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by RENATAS - 22 July 2023

" Ok "

" We ordered ford focus, but we got opel... "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DANI - 14 July 2023

" Everything was good "

" Everything was good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by GEORGE - 05 July 2023

" Smooth, no hassles, would book again with Active "

" Pleasant staff, we found the desk at split and were at our car within 10 minutes. Staff in Zadar were lovely also but it was a little unclear where to leave your car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ONURCAN - 05 July 2023

" Everything was great "

" All good, no issues "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DOMANTAS - 30 June 2023

" I am very satisfied. "

" I got a new car and had no problems with car rental company. The money reserved on the credit card was returned very quickly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by CHRISTIE - 29 June 2023

" Easy to use website and great comparison options! "

" Pick up in Split was easy and the employee at the counter was very friendly. He made sure we understood the rental process, the optional coverage and the return process. He was very help and informative and seemed genuinely interested in our plans. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by BOYANKA - 11 June 2023

" We had bad experience on the road, but after we called Zoran he activate his colegues at office in another town and in 2 hours we had new car. Thank you, Zoran! "

" Zoran in ACTIVE - office Zadar is great person. He explain everything with no hidden points. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by NEDIM - 11 June 2023

" All ok "

" They must give you a car fully loaded and not 3/4 or 7/8. Difficult to refuel "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by IGOR - 25 May 2023

" very attentive and polite staff, which was incomprehensible with poor English, supplemented with google translate. "

" very attentive and polite staff, which was incomprehensible with poor English, supplemented with google translate. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JOHN - 15 May 2023

" . "

" A great experience. Would text from AvantCar again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JEROME - 16 April 2023

" Service as described, on time and nice contact. "

" Professional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by SLOBODAN - 13 April 2023

" Worst ren'a'car! "

" The clerk at the rend office very rude, and repulsive, they charged extra expences that was not mentioned in any paragraph.... "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by SURESH - 15 March 2023

" Friendly staff, clean car, good communication "

" Friendly staff, clean car, good communication "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ANTONIO - 24 January 2023

" After checking Alamo price your rent was 15$ more expensive "

" Car reservoir was on reserve fuel so in order to bring it back with same amount of fuel you should calculator it very thoroughly and if you're in a hurry you need to go to gas station first. Winter tires were almost on minimum tread. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ZAGREB, HR - Reviewed by JEAN PAUL - 05 December 2022

" good choice, easy transaction "

" good car and good service "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JOERG - 01 November 2022

" Straight forward booking process. Good rates. Smooth experience. "

" Great, clean car. Check out process was rather 'unexciting' and technocratic. Check in was further away from AP, we had to walk with all the luggage. If we would have been aware of this, we could have done a drop off and then returned the vehicle. Unfortunately this piece of information was missing at the check out. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by AIGARS - 13 October 2022

" OK "

" OK "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by NITIN - 10 October 2022

" Autoeurope has the best rates based on my experience in the car rental space coupled with clear information on exclusions. "

" The pickup experience was very bad but it was compensated by the drop off experience. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ANTTI - 03 October 2022

" If you just had an app "

" All good, the car bit old (>90k km) "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by GREGG - 02 October 2022

" I had to pay for fuel I did not use. They blocked my credit card for more than the contracted amount and they have not removed the block. "

" The car was not supplied with a full tank of fuel. I had to return it with one bar missing. Of course this is impossible to judge so I had to take the hit and return it full. Not happy about that at all. They have blocked my credit card for nearly £500 not the contracted £150. 4 days after the rental the block is still on my card! "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 6

DUBROVNIK, HR - Reviewed by PARVESH - 30 September 2022

" Auto Europe provided the best rates and experience "

" Professional and Easy to deal with "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JASON - 30 September 2022

" All good. "

" Very good., Pickup was not far from airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by TOOMAS - 29 September 2022

" AUTO EUROPE has not fulfilled the obligation to reimburse the voucher that AUTO EUROPE itself issued to me at the beginning of the COVID-19 pandemic in May 2020. In May 2022, I booked a car and AUTO EUROPE had to return the money for the voucher of 2020, but so far I have not received this money (unfortunately). "

" Very professional and attentive worker who gave us the car. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by DRAGO - 21 September 2022

" Exelent "

" Very goot "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by ALIUS - 21 September 2022

" Very satisfied with Alamo. Sadly Autoeurope representative did not help me when I called for support because of delayed flight and collection of the car. "

" Our flight was delayed. Alamo agreed to hold our car by next day. It was very caring from their side. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JOÃO GUILHERME - 15 September 2022

" Everything went smoothly with the partner and the prices were the agreed, all was ok "

" Quick and simple and at a good price "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by ALVARO - 19 August 2022

" Always the best prices and ready to help. "

" 0 empathetic. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by TARMO - 12 August 2022

" Good web-site. All confirmations we received in-time. Well organized process. "

" Friendly staff and good service No sails push during forming the documents. I was vey pleased. Car was ready for pick-up in time. We got bit better midel as we ordered Return of the car went vey smoothly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ADRIAN - 09 August 2022

" - "

" - "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by GABRIEL DECEBAL - 08 August 2022

" Pro - Very pleased experience, the car exceeded my expectations Con - Late release of the deposit "

" the 300 euros deposit is not released yet after a week! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by RICCARDO - 05 August 2022

" Intuitive online reservation process, competitive prices "

" Fast and reliable, car in fair conditions with very few kilometres, staff friendly and prepared, from the counter to the car everything was done in 15min. Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ANDREAS - 04 August 2022

" ... "

" ... "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PLAMEN - 02 August 2022

" Perfect "

" Satisfied "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by EVELINA - 30 July 2022

" Best of the best! "

" Recommend to buy an extra insurance, not a basic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by HAROLD - 27 July 2022

" Overall great experience. Car was immaculate! "

" Hard to find pickup location in Dubrovnik City. Had to wait 50 minutes for employee to show in Pula. Great car! Lots of trunk space. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

PULA, HR - Reviewed by MLADEN - 14 July 2022

" They start working at 08:00 in the morning, and Maxx rent is 6 km from the airport. "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by EVGENIIA - 10 March 2022

" deposit not unlocked "

" deposit not unlocked "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by GORDAN - 09 March 2022

" Everything run smoothly. "

" Flexible. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by MIRJANA - 28 January 2022

" All positive. "

" Professional, courteous. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by JOSIP - 02 January 2022

" This rent a car is a fraud,i was unable to rent a car which i payed for and i couldn't get my money back. It is fraud "

" This rent a car is a fraud,i was unable to rent a car which i payed for and i couldn't get my money back. It is fraud "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by RENATA - 26 November 2021

" Great! "

" Everything was smooth and great! Very friendly and professional staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by DEJAN - 17 November 2021

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by SILVAN - 15 October 2021

" Is not the first time that I use autoeurope. Always the best prices and everything as described in the rental contract. HIGHLY RECOMMENDED LIKE ALWAYS!!!!!!!!! "

" Very helpful staff that explained everything very well and new car was provided. Everything was perfect. No hidden costs. Everything as described in contract. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ANDREY - 06 October 2021

" We are wonted to take BMW 1 but instead we dot Mazda 3 which is bigger and longer. So we had some difficulties with parking and searching of parking places. This is not what we expected. "

" We are wonted to take BMW 1 but instead we dot Mazda 3 which is bigger and longer. So we had some difficulties with parking and searching of parking places. This is not what we expected. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by BRUNO - 18 September 2021

" The auto europe platform is great, it compares all the rent car companies and you can should the right fit for you. "

" Everything was perfect, the car was in great conditions and the staff was nice. We had to drop off the car at the airport at 5AM to get the flight. They said we could just park the car in the airport parking and leave the keys at the counter in a box. We did exactly this, but we were a bit nervous because if something went wrong we wouldn't have none of the staff to help us. We could do everything they told us to do, but I would recommend to have someone at the counter for this situations. Just a tip. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ION - 14 September 2021

" - "

" - "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by FELIPE - 14 September 2021

" I do recommend auto europe to all my friends. Don't know why people book anywhere else :) "

" It was really nice that they explained all the extra costs in a super kind way. They also suggested to make pictures and videos of the vehicle before using it, which is the best tip anyone can give. Super recommended "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PULA, HR - Reviewed by JOSHUA - 11 September 2021

" See above "

" The office at the airport is very hard to find since there are no signs wereld to find it. Soms of the conditions of the car like the oil amount where not checked upfront . "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 6

SPLIT, HR - Reviewed by SIMONE - 05 September 2021

" perfection "

" perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by DENIS - 19 August 2021

" Very simple to rent at Autoeurope, I liked. All were understood, but in voucher you can see that one way price can be changed at a rental office. It a little bit scary. "

" Hi! It was very good experience, thanks Active. But it was one big problem: in voucher or any other info in documents I couldn't find drop off address. For tourists without internet access it complicated problem. I asked nearest restaurant owner to help us and he had to call to Zadar to help us. When he knew address we were met by Active on the bus stop (they wait us after call, thank you very much). In case without it we were never find drop off place, there are no any info on the road or trade centre or no pointers where drop of place. In common we spent 1.30 to find it and late to drop off at 2 hours. May be more, because road from Zadar to Dubrovnik was more long then I expected. Complex experience with Active very good, if I will be in Croatia I take car at this company (but hope prices will be lower, 100+ euro for economy per day is too much). Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JEROME - 18 August 2021

" Staff was professional and friendly. Car was the one expected, pre and post check of the car was done properly. "

" Staff was professional and friendly. Car was the one expected, pre and post check of the car was done properly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by FANNY - 17 August 2021

" Everything went as it should. Car was the one expected, service provided was perfect. "

" The staff was really helpfull and nice. Same service as big names. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SPLIT, HR - Reviewed by VADIM - 11 August 2021

" Good promo offer with full coverage( zero excess) , quick booking process, reliable agent! "

" I am very satisfied with the car and service. Just small comments for potential area for improvement - I wish car was more thoroughly cleaned! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by KLAUS - 11 August 2021

" Autoeurope was not at all helpful with the issue "

" This is a fraudulent company who tries to scam their customers "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

PULA, HR - Reviewed by KIRILL - 28 July 2021

" Great check-it/out, great car "

" Great check-in and check-out "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ALOJZ - 19 July 2021

" If i did not have to pay 1000.00 Euros , i would rate my experience eith 10, but i have to give 5 due to suprising request for deductible downpayment of 1000.00 Euros! I think they should not chearge me for deductible becsuse i paid for extra insurance! "

" Even i paid for car insurance, Dubrovnik Active forced me to pay 1000.00 Euros for some "dedactible" i returned car on time and sm still vaiting for refound of 1000.00 euros! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MISO - 12 July 2021

" See above comment please "

" I rented through your website an SUV class vehicle. When I clicked option Carwiz it come out as a COMPACT SUV which is fine. However when we arrived at the counter they gave us Renaut "Capture " which is nowhere close to SUV compact class. I don't have those agency CODES they use at the counter to be able to know what vehicle will I eventually receive. With 3 kids and one big bag we barely manged to fit. Really disappointed way of starting out our vacation. I have a question for Carwiz and Auto Europe. If Renault captur is compact suv, then what category to you put Nissan Qashqai or Renault Kadjar? And what category do you classify Renault Koleos or Nissan Xtrail? "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by ARTEM - 29 June 2021

" Money were not refunded due to not having a credit card but only debit card. Auto Europe are thefts of 21st century. My complaints are not related to carwiz, they do their job "

" Good job "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by YEVHEN - 03 June 2021

" Overall not bad, however I wasn't happy to pay higher deposit than it was stated on the confirmation "

" The car I received was diesel upgrade in good condition. However, there was no windscreen liquid, and the vehicle was dirty. The deposit in the confirmation was 150 Euro, at the counter I was asked 200 Euro to be blocked on the banking card. It took two weeks to get the deposit back. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by ZORAN - 17 April 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ZORAN - 07 April 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ZORAN - 30 March 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ZORAN - 20 March 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by RENATA - 12 February 2021

" Everything went great! "

" Everything great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ANTONIO - 06 February 2021

" Nice "

" They were fantastic like always "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by EMILIO - 05 January 2021

" said already "

" Even I got the higher class car, the car was not so clean and has a pretty worn seats and carpets. I had to convince the operator that I need a spare wheel, and waited for some time to him to find a solution..... basically, car was not prepared to be rented..... "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

DUBROVNIK, HR - Reviewed by ANTONIO - 29 December 2020

" Very smooth and easy car hire process Nice service "

" They were fantastic!!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ZORAN - 03 December 2020

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ZORAN - 23 November 2020

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MISO - 23 September 2020

" Great and easy experience renting this car with Carwiz "

" Excellent customer service from the staff. Specifically Toni Tonic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by MILAN - 23 September 2020

" Everything went well "

" Flawless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by NIKOLA - 23 September 2020

" Autoeurope is great. Avantcar not so much. €48 for a week rental. Upon returning the car, a staff member made a beeline for the bottom lip spoiler that had a tiny scratch. Not even visible to the naked eye. €400. The entire piece (i googled it) is worth around 60-70. May their business rot. "

" They are absolute extorionists. Next time if they threaten you to pay damages that didn't exist. Walk away, they can't do squat. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 7

PULA, HR - Reviewed by VITALII - 23 September 2020

" Ok, as usual. "

" In general nice experience. Easy and fast to get the car. Car in nice condition, make and model as booked. Car trim is above average. Car drop off was another story. Their office in the airport was claimed to be open all day long, however when I called them 30 minutes before drop off they told me that no one is there to check the car because they are delivering another car somewhere. That way I was left without a chance to dispute any damage if they had found any and without a chance to use my 3rd party insurance in that case. It's great they were honest and nothing was claimed. This practice is extremely unprofessional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ONDREJ - 26 August 2020

" All good "

" Excellent service at Split Airport. Very clean and safe. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by DORIAN - 10 August 2020

" always happy with auto europe "

" car didn't have bluetooth, aux was broken and the tires weren't really good staff was VERY PLEASANT "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by DEJAN - 03 August 2020

" . "

" . "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by MARIUS - 28 July 2020

" Most often I book car rentals via Auto Europe. "

" I expected fuel tank to be full on delivery "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by ARNAUD - 28 July 2020

" Insurance options should be clearer from the start. "

" After waiting for two hours for my car to arrive, I was hoping to get some kind of smooth experience. But instead, I had to really insist/escalate things to the agency manager to not pay the 35 euros fee to have an extra driver added, instead of the 100 euros they were asking. "

Value for Money: 5
Efficiency of Counter Staff: 3
Expediency of Drop-off: 7
Condition of the Vehicle: 7

SPLIT, HR - Reviewed by CLAUS - 28 July 2020

" Upon a very unpleasant encounter with the expediency at Active, autoeurope was very accommodating and helpful. They did not succeed in getting me the car that I rented, but they did take a dialog with Active. "

" I rented a VW Passat or similar. When I turned up they supplied me with a skoda Octavia. I did complain about receiving a car in a lower class, they the yelled at me and told me that it was actually a bigger car and that I should know my cars better. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 3
Condition of the Vehicle: 5

DUBROVNIK, HR - Reviewed by MAHER - 18 July 2020

" Good experience "

" It was very good but a bit expansive "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by MILAN - 08 July 2020

" Flawless "

" Flawless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by LIDIJA - 23 June 2020

" N/A "

" N/A "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 3

ZAGREB, HR - Reviewed by RENATA - 10 June 2020

" Super easy and simple, love Auto Europe! No hidden costs. "

" Everything was great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by MICHAEL - 20 May 2020

" Auto Europe often has the best deals and I like the way the options are presented. "

" I had a small accident with the car - the Oryx staff was extremely helpful and accommodating. Also, with Oryx it's no problem to take the car to the islands against a small fee if you let them know beforehand. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by FRANCESCO - 30 March 2020

" kind and efficient, all smooth "

" kind and efficient, all smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DMITRY - 15 March 2020

" Good service and cars. "

" Good servis and cars. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by VEDRAN - 12 March 2020

" - "

" - "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by BOZO - 04 March 2020

" All the best "

" Very profesional "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by IVAN - 03 March 2020

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by IOANNIS - 28 February 2020

" Didnt aswer my e mails and at the end they charged me extra 80euro for the drop off and extra 40 euro for gas and i left it with full gas tank "

" Veryyyyyy baddddd "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

ZAGREB, HR - Reviewed by VLADO - 27 February 2020

" Everyting is ok "

" Everyting is ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by HARSH - 19 February 2020

" I had booked my car with Auto Europe, with Voll Kasko insurance. But when i reach to pick up my car at Carwiz, They charged me extra 20€ per day for insurance, which i have already made with Auto Europe. What does make sense to book with Auto Europe? I need my money back which i have to paid extra for Insurance at Shop. "

" I had booked my car with Auto Europe, with Voll Kasko insurance. But when i reach to pick up my car at Carwiz, They charged me extra 20€ per day for insurance, which i have already made with Auto Europe. What does make sense to book with Auto Europe? I need my money back which i have to paid extra for Insurance at Shop. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ZADAR, HR - Reviewed by GORDANA - 13 February 2020

" Reccomend "

" Excellent.. everything great. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by DMITRY - 01 February 2020

" Good rent a car. "

" Good rent a car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JOSIP - 28 January 2020

" Great!! "

" Everything perfect. Will rent again "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RIJEKA, HR - Reviewed by GREGOR - 16 January 2020

" Well, I was charged €410 for the smallest scratch ever, so I know I'm not renting with carwiz anymore in the future. "

" Well, I was charged €410 for the smallest scratch ever, so I know I'm not renting with carwiz anymore in the future. "

Value for Money: 7
Efficiency of Counter Staff: 5
Expediency of Drop-off: 5
Condition of the Vehicle: 9

DUBROVNIK, HR - Reviewed by MINKA - 08 January 2020

" Ok "

" Ok "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 3
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by DEAN - 06 January 2020

" Frustratingly stressful at my expense. "

" Arrived 1.45 hr late for pick up at Split Airport only to be told by Air Rent that they cancel booking after 1 hr. The agreement T&C's dors not mention this anywhere and even the Auto Europe helpdesk told me it is 'usually' at least 2 hrs before a booking is cancelled. This resulted in me being stranded at Split Airport with no car until the following morning, which I had to separately book and pay for again with another rental company - Air Rent rebooked the car to another customer after 1 hr and took my money! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ZAGREB, HR - Reviewed by JESUS - 05 January 2020

" The onsite services and staff at Airport was excellent but the online Auto Europe Rep. I spoke with was not friendly. He tried to tell that they would not except my US driver license to check out vehicle, that's the first I heard of it. I highly recommend training your staff on the importance of customer service. "

" All your onsite staff were great, they were surprisinly friendly and helpful, worth mentioning. I will definetely recommd your services, thank you for hiring and perhaps training good staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by ANTONELA - 31 December 2019

" I will send you the confirmation of your sruff I did not took a car. They were very pleasent and understanding people which I can rate as excelent... "

" I am so sorry, but I did not took your car because of unespected and unreasonable aditional costs after I paid for all noticed. conditions. Certanly, I want my money back because I did not used a car. That was very embarrssing experience and gave me a lot of problems because I could not take a car almost 4x expensive than I paid. As I am a lawyer, I believe that your conditions were not clear or fair and thus caused sudden and unnecessary problems for me and my fellow travelers "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by GORDANA - 27 December 2019

" Great "

" Everything perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by VANJA - 10 December 2019

" Simple procedure, affordable car rental "

" Everything went great, fast and simple "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MATIJA - 10 December 2019

" Great page for finding best rental options "

" Great and friendly stuff. 10+ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MONI - 30 November 2019

" Very well,I recommend auto Europe for every one "

" The plane was early in the morning,so I left the car keys in the box.No car inspection was carried air between the user and the renter because before taking the car I had to deposit 1300 EUR.Determining the condition of the vehicle will be one-side,which may end me doubting objectivity.Thank's. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JAKSA - 12 November 2019

" all good "

" all good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by MIRJANA - 08 November 2019

" All positive from front desk to staff in the field. "

" Best Experience with car rentals in Zagreb. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JASNA - 07 November 2019

" Efficient and pleasant "

" Possibility to online provide all details significantly decreases paperwork and time spent to pick-up the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZAGREB, HR - Reviewed by ANTONIO - 03 November 2019

" Got car bigger in size ( higher class) "

" Smooth proccess "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by FRANCESCO - 29 October 2019

" all went smooth, very well. "

" all went smooth, very well. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by STANISLAV - 27 October 2019

" Easy booking and good pricing. "

" Problem in Croatia is that they don't have office on the airport. You have to call them to pick you up. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 7

ZAGREB, HR - Reviewed by LUIS ANDRES - 24 October 2019

" Autoeurope offer us a great opportunity to compare different companies in a minute.... The prices are the best. "

" Everything was easy, the pick up, the return of the car, everything...... We even add a one more day to our rental and Nova help us with one call...... Great company.... "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by ALIUS - 23 October 2019

" Smooth booking, ability to update booking. "

" Pleasant customer service. We were explained all costs and conditions in detail. Good price and quality ratio, one of the cheapest options to cross borders. Just note, that Drive rental office is not located with other car rental offices. Drive rentals is on the other side of the main road in front of the airport. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by JOAN - 22 October 2019

" I am really dissapointed with Goldcar treatment not with Autoeurope, but you brought me to them. Just to point out that the functioning of your super cover option is a bit complex. "

" Not good , I did contract the super cover option in the Autoeurope website, then when I arrived in the Goldcar stand in Zagreb they said that they do not accept extra covers from the on-line renting. So they really pushed me to pay for their full-coverage inssurance, which was 130 euros. Also making me know that without their full-coverage any little damage would be charged at least with 250 euros. At the end I paid their full-coverage with the feeling they were taking advantage of my situation and the other costumers starting their holidays. The place was filthy and chaotic. "

Value for Money: 3
Efficiency of Counter Staff: 3
Expediency of Drop-off: 9
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by KNUT - 20 October 2019

" I am awaiting resolution on fuel charges before my final judgement. "

" 1. When I came to pick up the car (at 14:45), I was asked to wait 15 min because of crew change, new crew on at 15:00. After 5-10 minutes they decided to check out the car before crew change. 2. (I feel cheated for fuel.) I picked up car and forgot to check fuel gauge (car should be delivered with full tank). After driving 100 km, I noticed fuel gauge showing slightly more than half full. When I returned car, I topped up tank at last filling station before airport (2-3 km), in fact to tank overflowing. Still after I had returned car, Goldcar claimed car was not full and charged for short fuel and extra refuelling fee for not returning car with full tank. When adding up fuel I filled and distance driven, the apparent fuel consumption is 10 lit/100 km, which is twice Peugeot's consumption rating (5 lit/100 km) for this type car (????). 3. When I returned the car, I forgot my personal GPS in the car. Goldcar confirmed it was found in the car, but they could not send it to me. I would have to arrange to pick it up from the airport office. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SPLIT, HR - Reviewed by VIIDO - 17 October 2019

" Everything was really good. "

" Everything was really good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by IGOR - 15 October 2019

" Noting to compiled over. "

" Fast, easy and cheap rent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by BASAM - 14 October 2019

" very satisfied "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by RINO - 12 October 2019

" By giving full scale on all I think no need further explanation. "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by PHILIPP - 09 October 2019

" We rented a car during our trip from Dubrovnik to Zagreb. Everything was quite well! The car was rather new (about 7000 km) and clean. "

" We rented a car during our trip from Dubrovnik to Zagreb. Everything was quite well! The car was rather new (about 7000 km) and clean. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by GERRY - 09 October 2019

" n/a "

" n/a "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBROVNIK, HR - Reviewed by EDWIN - 09 October 2019

" Fast delivery and fast drop off. Only disappointment was the brand of the car, I do not like Skodia Fabia (ugly car) "

" Smooth delivery of the car. First time I did not have to fill in all the information by hand on a form! Oryx systems can import the info from the Auto Europe portal? "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

ZADAR, HR - Reviewed by IAN - 09 October 2019

" Good value for money. "

" I was very tight with time both for collection and drop-off. The collection of the car took quite some time to fill in all the forms and inspect the vehicle. The office was closed for drop off. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by SHRUTHI - 08 October 2019

" It was great! "

" It was great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by VINCENT - 05 October 2019

" Car was underpowered for four people so need to check engine type prior to hire. "

" Friendly staff. Thoroughly checked car prior to release and on return. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by INDREK - 03 October 2019

" Other then that - excellent, especially the car "

" Not all defects were marked on a paper "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by MARK - 03 October 2019

" Extremely happy with both my car hire through Auto Europe "

" Very efficient company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by PENG-JUI - 01 October 2019

" I selected Active because of the good review on AutoEurope website. But the review was apparently overrated. "

" I selected a Passat but got an old Octavia instead. The rental car looked very used as it had a very high mileage (>66000km) and a lot of scratches and dents all over the car. The price was a little bit cheaper, but I felt quite disappointed at the end. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 2

SPLIT, HR - Reviewed by JASNA - 27 September 2019

" Usually very competitive prices "

" Very fast pick-up procedure, new and clean car, kind staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by IVAN - 24 September 2019

" price is good, all other very bad "

" headlights both burned and not working, rear viper missing, cyrilic menu on main dysplay, lots of scratches "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 2

ZAGREB, HR - Reviewed by BELA - 22 September 2019

" Great rental "

" Efficient car rental. Good location "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ZAGREB, HR - Reviewed by GEORGE - 22 September 2019

" it was good, deposit maybe too high + 800e "

" it was ok, no complains "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by JOHN - 21 September 2019

" I would rent with you again "

" You have nice employees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by NERINO - 21 September 2019

" will rent and recommend. "

" Very professional and fast transaction. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PULA, HR - Reviewed by YEVHENII - 20 September 2019

" auto europe is user friendly service, no problem with choosing exact service you need "