AUTO EUROPE CHILE Car Rental Reviews

PUNTA ARENAS, CL - Reviewed by MARCIN - 01 December 2019

" Proffesional service, no issues with pick up and return "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

PUERTO MONTT, CL - Reviewed by CHARLES - 12 April 2019

" good "

" it is a bit annoying to have to go back to the desk after the drop off, usually this part is automatic "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

CALAMA, CL - Reviewed by BRIAN - 07 July 2018

" Europcar is competitive in pricing, so it's popular. That's one of the problems, as Europcar has a long line of people renting/returning cars every morning at the same time, and one person can't do the job. "

" Europcar had the best rate and extras (insurance included, etc). The experience for picking up a car was excellent, no wait, very efficient staff member, she even noted down dents and scratches that I didn't find. However, the drop-off experience was poor. They have only one person for dozens of customers who show up in the morning, so all that can be done is drop off the key in a shoe box. One has to hope that Europcar doesn't find any problem and surprise the customer with a charge. It's been a week and I haven't gotten hit with a charge, so I assume everything is OK, but it's not a good feeling to not be able to show a staff member that the car is in the same condition as when rented, and get a confirmation of that. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 9

PUERTO MONTT, CL - Reviewed by JOHN - 28 February 2016

" Econorent--the subcontractor-- went out of there way to put roadblocks in our way to returning the car early, I.E., 30 minutes before the office opened. A *very* bad and uncomfortable experience. Had it not been for Pamela at Econorent, we would not have made our next connection. Auto Europe should find a better subcontractor who is more honest re insurance and better at service. "

" Three issues: * the vehicle failed 30 minutes after pickup - dead battery * serious problem with an early return * additional insurance at $20 USD per day when our experience with Auto Europe in the past insurance was included in the price. "