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CARWIZ TURKEY CUSTOMER REVIEWS
- 7.5
- 7.6
- 8
- 8.8
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
CARWIZ TURKEY Car Rental Reviews
Average Rating for Carwiz :
Showing Results 1 to 8
Page 1 of 1
ISTANBUL, TR - Reviewed by SANDRA - 03 January 2025
" I was sent an email by AUTOEUROPE stating that a Carwiz with a SIGN will be waiting at the arrival area. There was no such, and none at the door, and when I called the number provided, noone answered. Only when I called again, someone answered, and said to wait at a Bay7. A driver did come and waited there but he made no attempt to reach out to me and did not have a WiZcar sign or any other indication. It was 1% chance I even got the car. Once they took me to off-site office, all was fine. AUTOEUROPE should clarify there is no onsite pickup, and have a better system for pickup. The people at Carwiz is NOT designed or trained to connect with car renters like me. NO sign, no guidence, driver who seems to be chatting with his own friend. Very shocked about this experience. "
" I was sent an email stating that a Carwiz with a SIGN will be waiting at the arrival area. There was no such, and none at the door, and when I called the number provided, noone answered. Only when I called again, someone answered, and said to wait at a Bay7. A driver did come and waited there but he made no attempt to reach out to me and did not have a WiZcar sign or any other indication. It was 1% chance I even got the car. Once they took me to off-site office, all was fine. "
Value for Money: 8 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
IZMIR, TR - Reviewed by CRISTIAN MIHAI - 05 August 2024
" All perfect "
" Was an almost new car, good customer service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANTALYA, TR - Reviewed by EMANUELE - 04 July 2022
" Ottimo, mi sono sempre trovato bene con autoeurope e sono anni che noleggio con loro. Unico punto da migliorare, indicare meglio dove si trovano i noleggi. Questa volta in Turchia, non era affatto chiaro. "
" Macchina in ottime condizioni e personale molto gentile. Un pò di attesa in aeroporto (forse un pò troppa) poiché il ritiro della macchina non è direttamente in aeroporto ma a qualche km di distanza. Hanno il numero del volo, potrebbero essere più efficienti in questo. Anche il voucher non è secondo me chiarissimo, sia nel dettaglio di dove si trova effettivamente il ritiro sia sulla politica del carburante. Mi aspettavo di dover riconsegnare la macchina con il pieno, invece usano la politica del vuoto-vuoto Per il resto, ottimo servizio "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ANKARA, TR - Reviewed by IAN - 18 October 2020
" I called and talked to AutoEurope reps a few times during the process but was most disappointed by my last call when I explained everything that happened. Bottom line is I don't feel like AutoEurope provided me any backing when it came to my poor experience. Makes me wonder what the point is of using AutoEurope if they don't have my back as a consumer when something goes wrong. I understand there are terms and conditions, but we all know that as a company, you can do what it takes to correct a wrong. "
" This is the review I left on the company's google maps site: Don't rent from them unless you know Turkish. No English at all from anyone. Aside from that, here are my issues: - the Ankara INTERNATIONAL airport location did not accept any of my 3 foreign credit cards so I had to pay 170 lira in lieu of an upfront deposit. - the car they rented to me had 160k kilometers on it and had critical electrical issues. The engine completely shut off while I was driving full speed down the highway. I sent a picture of the dashboard indicator and they said it's not a problem. I beg to differ... - i know it's perhaps a fairly common practice, but I expected more coming from an international airport location - the car came with no gas in it, so I had to fill up right away. - I explained all my problems to them over the phone and asked them to pick up the car from where I was staying and I told them I didn't want a replacement car - I just wanted to be done working with them. Eventually they agreed to come get it. Then they proceeded to find something to make me pay for their inconvenience. A 500tl fine for a tiny rip in the seat which i don't believe we did. I reminded him that during the initial inspection, he showed something worth noting on the same seat. He didn't recall this because he didn't put it on the vehicle report. These are shady characters and I recommend using another company. I rented this car via the AutoEurope.Eu website under the CarWhiz car rental company name. Further, their invoice says Pandora Car Hire but the business card I received from them was ER Car Rental. No wonder they have to have such a nontransparent business model. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 1
ANTALYA, TR - Reviewed by VICTOR - 15 October 2020
" The car was different type than requested. Car was old 100 000km. Tyre pressure sensor was giving the alerts all the time, so need to check the pressure all the time "
" Car was old 100 000km. Tyre pressure sensor was giving the alerts all the time, so need to check the pressure all the time "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 5
ANKARA, TR - Reviewed by JORIS - 15 March 2020
" The car was brand new, the owner or employe of the car rental company was very helpful and friendly. "
" I was very pleased with the service from carwiz. THe car was waiting at the airport with the responsable person to hand over the car to me. Also they took the car from in another place than was agreed as I had to leave ankara before i was supposed to leave. Very good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ISTANBUL, TR - Reviewed by MOHAMED - 02 February 2020
" It was Ok "
" My only concern, the security deposit will return back to my credit card after 30 days, this's what you told me after getting the deposit, How it come ?? Any rent agency's must return within 7 working days. Please do something in this matter "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 8
ISTANBUL, TR - Reviewed by SADIQULLAH - 15 September 2019
" Very good service I like it "
" Excellent "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10