Auto Europe
- North America
- Central America
BUDGET CZECH REPUBLIC CUSTOMER REVIEWS
- 7.6
- 8.1
- 8.7
- 8.6
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
BUDGET CZECH REPUBLIC Car Rental Reviews
Average Rating for Budget :
PRAGUE, CS - Reviewed by TOMAS - 03 June 2025
" The service was adequate, only the fact that I received a "DACIA" car instead an "VW" was a bad solution, the DACIA car is heavy, loud and not comfortable, some of the controls are inconvenient and located in a non-conformed location, in my opinion not suitable for a rent car "
" The service was adequate "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by MARY - 01 June 2025
" Great experience. Car was clean and new and the process was easy "
" Great experience. Car was clean and new and the process was easy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by JEAN-BERNARD - 25 May 2025
" OK except for the language issue "
" All instructions and all information on the screen were in Czech. We didn't even understand how to maneuver the radio. We stopped at a local garage and nobody could figure out how to switch into English or German. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by PAVLOS - 23 November 2024
" Very satisfying "
" Very satisfying "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MARCEL - 01 October 2024
" Budget is not a car rental worth recommending. "
" Budget has not returned my deposit. I had no communication in this regard from Budget. "
Value for Money: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
PRAGUE, CS - Reviewed by RAYMOND - 22 September 2024
" Everything was as it was expected to be! "
" Friendly customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ALEXIOS - 29 August 2024
" The only negative thing was that it was incredibly difficult to find Budget office at Prague's airport. No signs at the road or the building. "
" Friendly and polite staff. "
Value for Money: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by GEORGE - 27 November 2023
" as described above, I faced a problem of deposit amount. I was asked for a deposit of 20000 czk which is more than 800 Euros. When I insisted that my booking voucher stated amount of 300 Euros, Budget team insisted it is mistake of AutoEurope and that they keep informing AutoEurope to correct this mistake for years. Between of misunderstanding of your two companies I faced a problem. I chose the current option of booking mainly because of the low deposit but was refused a rental as per booking voucher and had nothing left but to agree to the Budget terms. It was very confusing "
" Everything was ok with the Budget except a case of deposit blocked which i'll describe ib the section 5 "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by ROBYN - 09 September 2023
" Wonderful! "
" Great experience! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by GARTH - 13 July 2023
" Generally speaking, Auto Europe provides a smooth booking experience with clear pricing, unlike the Budget.cz website. This is appreciated. "
" The state of the Skoda Octavia was at best described as "an afterthought." I've used Budget for years and this is probably their worst car available. The car aside, the rest of the service, location, etc. is smooth and easy to use. But the car probably shouldn't still be in service. Stains on the seats, multiple warning lights coming (traction control, ABS and tire pressure) that were likely computer errors, but were equally unsettling just a couple of hundred kilometers into our four day trip. Fortunately, they went away after letting the car sit for a day. On returning, the issue was relayed to the staff, but it appears that those handling the hand off are likely to ignore the issue because it might take too much money to fix. I would also like to note the surcharge for taking the car out of the Czech Republic, which is provided in Euros (even though you are in Prague) then has a flat exchange fee applied that makes the actual price nowhere near the initial fee. This is mostly an annoyance more than anything -- especially for expats using no foreign exchange fee credit cards. The difference isn't a couple of dollars, but instead $10-15. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 4
PRAGUE, CS - Reviewed by WEN-CHEN - 04 July 2023
" Good. "
" Good. "
Value for Money: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
BRNO, CS - Reviewed by JOEL - 03 September 2022
" cars in very good condition "
" Professional staff "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by DOO WON - 29 July 2022
" Reliable system to depend on. "
" nice and reliable "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by JUSTIN - 01 July 2022
" Auto Europe was helpful throughout my whole experience "
" I like to be professional and concise with my reviews. Maintaining a sense of professionalism is important in providing the best information for future renters/travelers and I value that. However, here is my review for Budget: TRAAAASSSHHHHHH! My train into Prague Station was late by two hours. I knew this early on and called the number Auto Europe gave me and the number that the Budget office had on the internet. No answer for both of those numbers, so I decided I would deal with being late once I arrived at Prague station. Little did I know this was just the beginning. Once I arrived at 1600 (Budget closes at 2000), I found the Budget office. It was closed. Doors locked. Lights off. No one answering the phone. I asked shop owners close by who also said it was closed. I looked on the internet again and saw that they said their location was at the Intercontinental Hotel downtown. I took an uber to the hotel, and was in for another surprise. The Intercontinental Hotel was closed for construction and there was an 8-foot gate surrounding the hotel and there was no way to get in. I then went back to the train station, while on the phone with Auto Europe, to figure out what is going on. Once I got back to the train station (at 1800), I walked to the return area to find that again, no one was there. Auto Europe then let me know that they could not get in touch with anyone from Budget at the train station or the airport. At 1900 I decided that Sixt was still open and that I should get in line and rent a car from them. Auto Europe would cover the second two days and I would pay for the first. The Sixt worker overheard my conversation with Auto Europe and asked which numbers I had been calling. I showed both of the numbers and she then provided me with a cell phone number I should try. I called and someone answered. This is where it gets good. I asked the person on the other end if they were from Budget and they responded yes. I then asked where they were and where have they been, and he told me he was in the Budget train station office and I had been there the whole time. Now, I was not the only person in Sixt because I could not find anyone from Budget. There were 7 of us in there at one point to rent a car because we could not get in contact with anyone from Budget. Once I walked down to where te office was, I was in for yet another surprise. The doors were wide open, lights were on, the pull-down gate was now up, and of course, someone was sitting at the front desk. Long story short, I asked what happened and the guy told me he had been there the whole time and that the Budget office was never closed and said I was lying. He asked why I didn't call the phone number on the outside of the glass door, which was indeed there. However it was in approx. size 20 font and in light grey lettering, so not exactly the most obvious number. In the end I rented a car, but wow, what an experience. No apology. No professionalism. Definitely no effort by Budget to make up for my lost afternoon. Avoid this place. There are at least four phone numbers posted in different places. It is your fault if you don't figure out the correct one. "
Value for Money: 4 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
OLOMOUC, CS - Reviewed by SAM - 26 May 2022
" They were extremely helpful. They called to confirm my arrival and collection and were flexible with my return time "
" They were extremely helpful. They called to confirm my arrival and collection and were flexible with my return time "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MARTINA - 27 March 2022
" Zkušenost dobrá, auto v pořádku. Děkujeme! "
" Dobrá by byla pomoc při předání auta. Ukázat funkce auta. Přenesení a pomoc při umístění dětské sedačky do auta. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by ADRIAN - 09 February 2022
" It was OK "
" Budget by name and budget by nature, older car with hire mileage, very basic model. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PRAGUE, CS - Reviewed by AREND - 29 October 2021
" All good "
" Very firendly, helpfull staff. All good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
BRNO, CS - Reviewed by JOEL - 17 October 2021
" there was never problem "
" client since many years and still satisfied by the service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by JOSHUA - 06 October 2021
" From reservation, everything went as smoothly as possible "
" Great experience. No issues whatsoever. Would absolutely rent again! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by PETER - 28 September 2021
" Both airport and Prague staff excellent "
" Best experience with a car hire firm "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by BERNARD - 14 September 2021
" Faultless "
" Faultless "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ALEXANDER - 13 September 2021
" Convenient "
" Good. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by TOMAS - 02 September 2021
" Everything worked very well "
" Everything worked well. Rental location was difficult to find, no signage and in different location than other car rental companies. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by EYAL - 31 August 2021
" Very good "
" The drop off parking is hard to find "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by AVRAHAM - 27 July 2021
" Budget are fine, autoeurope is the worse compeny i know! I asked to drive to poland and i never told it will cost extra 35 euro! You shuld say that before you charge my credit card not after! I asked to cancel the order and auto europe said i cant and i will lose all my money! Shame!!! I will turn to legal advice "
" Budget are fine, autoeurope is the worse compeny i know! I asked to drive to poland and i never told it will cost extra 35 euro! You shuld say that before you charge my credit card not after! I asked to cancel the order and auto europe said i cant and i will lose all my money! Shame!!! I will turn to legal advice "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by DAVID - 17 July 2021
" Good overview of possobilities. Always lowest price. "
" Pick-up and drop off is a difficult location. Further there was nobody ar counter at pick-up so I had to wait some time. I got a brand new car so this was very nice! "
Value for Money: 7 Efficiency of Counter Staff: 4 Expediency of Drop-off: 5 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by IVAN - 17 July 2021
" Perfect "
" Perfect "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by LEONARDO - 28 May 2021
" Easy to use and good value. "
" Fast and friendly "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by JULIEN - 15 October 2020
" All very fine. Drop-off staff were correct and fast. "
" All very fine. Drop-off staff were correct and fast. "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by VIKTOR - 05 September 2020
" Fully satisfied. "
" Very good experience. Smooth rental without any troubles. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by CHRISTOS - 21 August 2020
" Auto Europe was very helpful with my booking because of a problem charging my credit card. "
" Upgraded free and the car was new "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MUGUREL-GHEORGHE - 12 August 2020
" Very good experience. "
" Very good experience. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MUGUREL-GHEORGHE - 22 July 2020
" Overall great! "
" Very good experience. Car was OK. Staff very polite and helpful. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by GENNADI - 02 March 2020
" Auto Europe - the best! :) "
" Good customer service. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by KANAV - 11 February 2020
" As described in question 3 above, it was a forgettable experience. "
" Horrible experience renting the car. The car had 'so-called' winter tires. On our way to a nearby mountain at Cerny Dul , the car started to slip on the way up. Ours was the only car to slip. All other cars clearly had better quality tires AND NO CHAINS! It was a harrowing and forgettable experience. We were worried for our safety. In preparation to come back down, we had to buy chains and put them on. We want to be compensated for: 1) Cost of the chains = 50 euros 2) A taxi ride that we HAD to take to get into town since we could not take our car back down the hill = 25 euros 3) The scare and turmoil of going up and and the time wasted to arrange the chains = 100 euros 4) Refund for the winter tires that were included in the original rental cost = 30 euros (as per Budget) We hope that you will take this request seriously, else you will lose us as and many other potential customers that we would have referred otherwise. Regards Kanav "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 1
PRAGUE, CS - Reviewed by ALBERTO - 08 January 2020
" I think that you and budget shall agree exactly on what you want to sell. If I purchase a product, I expect that product instead of something else. "
" Very customer service unfriendly "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 5 Condition of the Vehicle: 5
PRAGUE, CS - Reviewed by PAUL - 07 January 2020
" I use Budget at Prague Airport regularly and have been happy each time. Would recommend. "
" Budget staff are very friendly and efficient, sorting the car in a matter of minutes. Very professional. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by PIETER - 06 January 2020
" I always have good experience with auto europe but this rental was much below expectations. Service at counter was ok but car was below acceptable standards. "
" First assigned car had major defect and second car was completely beaten up with massive dents on all side and was also very dirty, smelled like gasoline and chairs will still wet inside when we received the car. "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 2
PRAGUE, CS - Reviewed by KRISHNAMOORTHI - 02 January 2020
" Quite likely, so far AutoEurope has given the best prices to me... "
" In general, quite okay with the pickup, drop off. In general, they can maintain their vehicles a little bit better. This time, the boot back cover would not say and keep falling down. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by VIKTOR - 01 January 2020
" Great! "
" Everything was smooth and easy. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by PETR - 29 December 2019
" Autoeurope is my primary booking site "
" Unlike recent bad experience with Budget Germany, with Budget Czech Republic I always had a great experience. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PRAGUE, CS - Reviewed by WU - 12 December 2019
" Na "
" It is a problem company, he told me can got receipt during car return, but it is no receipt till today. It is a big problem for me. I need this receipt for my business travel budget application. I need Autoeurope to help me ASAP. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by CHRISTIAN - 04 December 2019
" Another excellent experience with AutoEurope. I honestly don't think I will ever rent through anyone else unless the pricing is ridiculous. Great experience from end to end. Well Done !! "
" Received an upgrade, which was nice. Vehicle had done some klm's but drove fine and was comfortable. All and all, no problems. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ROBERTO - 03 December 2019
" Nice experience with everything "
" Nice experience with everything "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLOVY VARY, CS - Reviewed by EVGENY - 26 November 2019
" I never had any problems with Budget in Italy, but in Czech republic their work is totally not professional. Nothing to comment about experience with autoeurope, I received my car and could use my voucher to rent it. "
" Communication with Budget's coordinators by phone was a nightmare. It seems they doesn't care about timing and location of pick up, moreover they don't repect their own promises they gave by phone. I picked up my car more than 1 hour after scheduled time by coordinator's fault. Drop off was even more troublesome. Even though I asked beforehand (called them in the evening of the day before drop off date, as well as 3 hours before the drop off time) to organize timely drop off in Karlovy Vary airport it was not done. The driver has not arrived even 2 hrs after the scheduled time, I had to find the director of the airport and ask him to handover the keys to the driver. Earlier budget's coordinator suggested that I leave the keys at the airport information desk but there was no one there. They don't have locker or box at Karlovy Vary airport, they are not able to organize a reliable way of keys handover, they couldn't organize the driver to come on time. "
Value for Money: 3 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by NILS - 23 November 2019
" Overall good experience "
" Overall good experience "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by LAW - 22 November 2019
" The handling was smooth "
" Overall is ok but it's difficult to find the shop "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PRAGUE, CS - Reviewed by KHALIL CARL - 12 November 2019
" Budget blocked 800€ as an insurance, saying it will be refunded within 2 weeks after car delivery. It's been more than a month and still i was not refunded!! "
" Budget blocked 800€ as an insurance, saying it will be refunded within 2 weeks after car delivery. It's been a month and still i was not refunded!! "
Value for Money: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by DEBORAH - 04 November 2019
" Great prices and car choices. "
" The Budget team at Praha hlavní nádraží are always efficient and friendly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by DIMO - 25 October 2019
" Booking via Auto Europe was seamless. "
" Overall everything was fine. The three things that I can mention as areas for improvement are: 1) The keys to the car were not available at the counter at our arrival and we had to wait about 10 minutes for them. Our flight was delayed, so I would expect everything to be setup when I arrive. 2) The counter staff explained most of the important stuff in detail with one exception - it took us about 5 minutes to figure out that the luggage compartment opens up by pushing the car logo (VW Golf). 3) The car was washed outside and inside, but the door frames themselves were dirty. Regards, Dimo "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by ANUPAM - 24 October 2019
" booking from auto europe has been really easy and the insurance rates are pretty competitive. "
" I have been renting from auto europe and budget from last 2 years, It was a smooth experience starting from getting the car to dropping it off... Cars are in a very good shape and always clean . both the the interactions just took only 5 min ... really happy "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by YANIV - 22 October 2019
" Bad service at Budget office. "
" Unpleasant staff. Not polite. Unhelpful. "
Value for Money: 7 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by JANA - 26 September 2019
" Good value! "
" Nice staff! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ZDENEK - 25 September 2019
" Satisfied in all respects. "
" A great car in excellent condition for a reasonable price.. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by SIMON - 04 September 2019
" I like Auto Europe but Budget let you down ...Good pricing, good insurance options. BUT, them holding the deposit too long is VERY bad customer experience. "
" They keep my deposit locked well after the car is returned. This is poor behaviour and I need to call my bank every time to have it returned properly. My bank suggested I get a new card to prevent them doing it! "
Value for Money: 5 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by GRIGORI - 26 August 2019
" Recommended "
" Quick pick up, the car was well prepared for us. Recommended. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by THOMAS - 20 August 2019
" You propose to book some car categories without checking availability beforehand with rental company, which does not work. You should review your booking conditions according to available inventory from rental company or propose alternative in case of category unavailability. I am very disappointed by your service and lost my 159€ on the way because it is impossible to get my booking reimbursed from your website. "
" No automatic car category available. Counter staff stated it is our problem so we have to wait for hours in case maybe a car from this category will be available. We had to cancel our reservation from Budget and go to and pay to another rental company (Sixt) which offer us proper category in 5-10 minutes without any booking. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PRAGUE, CS - Reviewed by JOÃO - 20 August 2019
" Good experience. "
" I've called the assistence ten times in two days without answer. "
Value for Money: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by JEAN - 11 August 2019
" Overall no issues except for the attitude of the young associates at drop-off. "
" The young man at drop-off was rude and shows disrespect! "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 3 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by GIORGIO - 07 August 2019
" Very good price/quality ratio "
" Very good service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by SIMON - 02 August 2019
" Prices good. Insurance good. That your vendors hold money past normal is very bad. "
" They hold the deposit for days or weeks after car is returned. "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by CHETAN - 24 July 2019
" The given me was upgraded to SUV. I also requested the delivery person to give me smaller car but they said I have no choice. While reversing my car in Austria, it hot a cement block which was not identified in the reverse camera and the car was hit on right side rear bumper which is typical hidden space. If the car was insured and I had made the extra payment, the car people debit total amount of 20000 czh currency, is this ethical? "
" The car I rented , I had a small damage in the bumper while reversing the same and I had got my car fully insured by paying extra money. The company had taken 20000 czech currency deposit which they said that in case of fully damage, they will debit me and I have to claim the amount from insurance company. Now for the bumper damage they debited full amount and now they do not reply or assist me how to claim the damage? If this was the service, why should I fully insure my car? "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 5 Condition of the Vehicle: 8
BRNO, CS - Reviewed by ACHILLEFS - 19 July 2019
" Fantastic "
" Everything was perfect and fast! "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MUGUREL-GHEORGHE - 19 July 2019
" All good. "
" Friendly staff, good experience Deposit was cancelled at Budget desk, reservation in bank was cancelled in 1 day, all good. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ELENA - 13 July 2019
" everyone i spoke to at auto europe over the phone was extremely professional, helpful, kind and patient. "
" I really enjoyed the employees at auto europe who i spoke to over the phone while trying to get into contact with budget. i could not get a hold of the buget office in prague train station once. i tried them over 20 times throughout my stay in regards to altering my reservation. i do not think they have a connected phone. but in person, everyone was profession, helpful and friendly. i hope they fix the phone in the office though. "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MUGUREL-GHEORGHE - 10 July 2019
" This time the deposit was unblocked faster than last time, in only 1 day since returning the car, much better. "
" Friendly and helpful staff. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by VICTOR - 04 July 2019
" Dear all, I´m quite disappointed because I received one extra charge from Budget Rental (letiste – virtualni company in Prague) which I didn´t signed or approved. On 26/06 they charged me 1.165,00 CZK, which is OK and agreed because I travelled to Germany, so I paid the Green Card. On 26/06 they blocked me 800,00 €, which is OK and unlocked then. On 01/07 they charged me 998,00 CZK without any reason the day I returned the car. I followed all their instructions to return it not at Budget office but in Marriott Hotel Wash in with official personnel of Budget / AVIS. Everything was OK, full tank and the other checks when I returned the car. So I don´t understand the charge of 998,00 CZK by 01/07/2019. I tried to call this telephone number that was it the return document (check in report) +420 235 325 71, but nobody answers the phone. Please try to clarifu the situation with your resources. Regards, Victor Oitavén "
" Dear all, I´m quite disappointed because I received one extra charge from Budget Rental (letiste – virtualni company in Prague) which I didn´t signed or approved. On 26/06 they charged me 1.165,00 CZK, which is OK and agreed because I travelled to Germany, so I paid the Green Card. On 26/06 they blocked me 800,00 €, which is OK and unlocked then. On 01/07 they charged me 998,00 CZK without any reason the day I returned the car. I followed all their instructions to return it not at Budget office but in Marriott Hotel Wash in with official personnel of Budget / AVIS. Everything was OK, full tank and the other checks when I returned the car. So I don´t understand the charge of 998,00 CZK by 01/07/2019. I tried to call this telephone number that was it the return document (check in report) +420 235 325 71, but nobody answers the phone. Please try to clarifu the situation with your resources. Regards, Victor Oitavén "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by MUGUREL-GHEORGHE - 03 July 2019
" Pros: - free additional driver, - friendly staff, - paperwork in order, - quickly getting the car. Cons: - deposit of 900 euro was still reserved in bank after 2 days since returning car, - car was a bit dirty when receiving it. "
" Good experience, friendly staff. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by PETER - 03 July 2019
" Making the reservation was easy. The car ran well. The biggest problem was that the car was extremely dirty. Their excuses were very non-professional. "
" The car was not ready at the appointed time. After waiting they finally brought me a car that was extremely dirty on both the inside and outside. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 1
PRAGUE, CS - Reviewed by SHIHCHEN - 29 June 2019
" Auto europe is very efficient on handling my booking and solve my question. But, Autoeurop Asia need to improve its expertise and efficiency. "
" Budget's policy is unreasonable for a longterm rental(over 30 days) to block 20000czk twice on client's credit card. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by PAVEL - 25 June 2019
" Surprisingly quick service and short time between arrival and actual car pick up. Very appreciated. Easy, efficient, friendly. "
" Surprisingly quick service and short time between arrival and actual car pick up. Very appreciated. However, please check the opening hours mentioned in issued voucher. There was 1 hour difference in opening time of the kiosk at the airport compared to voucher info. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by THEOCHARIS - 21 June 2019
" As a loyal customer of Autoeurope, I was rather disappointed this time by the treatment of my rental by Budget. "
" I have rented a VW Golf and I got a Seat Leon (cheaper car but maybe at the same class). I wouldn't mind a lot about that, if the car wasn't rather tired with 67,975 Km at delivery, knackered all around and with minimal equipment (e.g. no cruise control that was very important for me, having traveled almost 1600 Km in a week). To be honest that was the worst car I have ever rented via Autoeurope. On the other hand, in the parking of Budget there were Golfs available, with better equipment and newer. Maybe they were only available to direct Budget customers (not via Autoeurope). There was also no availability for diesel that I wanted, although I understand that it wasn't on the terms of the contract. The final complaint is that they still hold a charge of 782.53 Euros in my credit card, although the car was returned intact, inspected and found with absolutely no damage. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 3
PRAGUE, CS - Reviewed by BRIAN - 20 June 2019
" Very good experience with Budget. We would recommend this company to any of our friends. "
" Very smooth and good experience. Thank you. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by SWAPAN - 12 June 2019
" MY GRIEVANCE IS SPECIFIC TO AUTO EUROPE FIRST AND THEN BUDGET: 1. I AM AN EXPERIENCED TRAVELLER FOR THE LAST 25 YEARS AND HAVE BOOKED WITH AUTO-EUROPE NUMEROUS TIMES IN MORE THAN ONE CONTINENT BEFORE AND HAVE CONTINUED TO DO SO, ALWAYS MAKING SURE I BOOK ANY CAR OPTING WITH ONLY THE ZERO EXCESS INSURANCE OPTION (NOT THE EXCESS-REIMBURSEMENT OPTION) AND HAVE PAID YOU EXTRA TO DO SO EVERY TIME. MAY I REITERATE, THE OPTION OFFRED FOR THIS BOOKING WAS CLEARLY 'ZERO EXCESS' AND NOT ANY MENTION OF 'EXCESS REIMBURSEMENT', SO I AM FULLY AWARE OF THE OPTION I HAVE EXERCISED FOR THIS BOOKING. 2. IN THIS CASE ALSO THE VOUCHER ALSO CLEARLY STATES MY LIABILITY AS ZERO EXCESS. 3. HOWEVER WHILE CHECKING IN AT THE BUDGET COUNTER AT PRAGUE AIRPORT, TO MY SURPRISE THE SALES REPRESENTATIVE MENTIONED THAT THE ZERO EXCESS DOES NOT APPLY TO THE RENTAL FROM THEIR SIDE. INCASE OF AN INCIDENT THEY WILL CHARGE ME THE FULL DEPOSIT AMOUNT OF 800 EUROS AND I WILL HAVE TO CLAIM THAT BACK FROM AUTO-EUROPE. THIS WAS A SHOCK TO ME. HE WENT ON TO ADD THAT IF I WANTED PEACE OF MIND I SHOULD BUY THEIR OWN ZERO EXCESS INSURANCE OFFERED BY BUDGET BY PAYING ANOTHER STAGGERING 275 EUROS APPRX. FOR THE 15 DAY RENTAL. 4.I DON'T KNOW WHO IS TO BLAME FOR MISLEADING ME AS A CUSTOMER. I CHOSE TO DECLINE THE ADDITIONAL INSURANCE THAT THE REPRESENTATIVE WAS OFFERING TO SELL ME AT THE BUDGET COUNTER AND CHOSE TO TAKE THE SO CALLED 'RISK'. HOWEVER, THE RESULT WAS I STARTED MY HOLIDAY WITH A DOUBT IN MY MIND AND RIGHT THROUGH THE 15 DAY RENTAL IT WAS A CAUSE FOR UNCALLED MENTAL STRESS. THANKFULLY THERE WAS NO INCIDENT. 5. IF WHAT THE BUDGET REPRESENTATIVE SAID IS TRUE THEN I THINK IT IS EXTREMELY UNETHICAL ON AUTO-EUROPES PART TO MISLEAD ITS CUSTOMERS INTO BELIEVING THEY HAVE COMPLETE PEACE OF MIND BY OPTING WITH ZERO EXCESS COVERAGE INCASE OF AN INCIDENT, WHEN IN REALITY IT IS PROBABLY THE HASSLE LADENED EXCESS-REIMBURSEMENT OPTION. I WILL WAIT FOR YOUR REPLY JUST TO HEAR YOUR SIDE, BUT IF TRUE, I WILL MAKE SURE OTHERS DON'T FALL PREY TO UNETHICAL PRACTICES LIKE THESE AND RED-FLAG THIS ISSUE ON RELEVANT TRAVEL REVIEW PORTALS. SWAPAN PAREKH "
" PLEASE READ MY COMPLAINT UNDER THE AUTO-EUROPE 'COMMENT ABOUT THE EXPERIENCE' COLUMN "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 7 Condition of the Vehicle: 7
PRAGUE, CS - Reviewed by MANOJ - 07 June 2019
" Just superb in every which way. Would request a mail from Budget on the details of my renting the car for all those days. "
" It was my first experience to take a car in Europe and i am happy that i chose Budget. This shall remain my preferred choice whenever i travel next. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by VASILE - 06 June 2019
" Zero Experience. no rented car. no answer from Auto Europe, no refunding, zero service "
" I couldn't rent the car because Budget company is not covering Romania that I specifically asked in my renting process. I have no feedback from my claim and no return of the money. Very low services offered by AutoEurope "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PRAGUE, CS - Reviewed by KLARA - 05 June 2019
" Unreasonable. No customer service. Scam. Not being forthright about their programs. Fees. Etc. "
" Ridiculous policy took rent a car. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PRAGUE, CS - Reviewed by ANTON - 20 May 2019
" All was really fine "
" The car was a new one (Skoda Octavia 1.0 TSI), but cleanness inside was really poor: rubber mats were dirty with pieces of mud, rare seats were all in dog's fur. Also I booked a child seat, but pickup staff just gave me it from another car without installation, describing in common how to get it installed. All another was fine. "
Value for Money: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PRAGUE, CS - Reviewed by BALANARAYANA - 10 May 2019
" Great service and good value "
" Great service and good value "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ATILA - 08 May 2019
" Thanks "
" Professional rental "
Value for Money: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by ILYA - 02 May 2019
" I was always happy with cooperation with Auto Europei and I hope that the question will be resolved with a scratch as at rent on your website I took a package of a covering of such damage. "
" When I took the car in Prague, reported to me about surcharge for crossing of border with Germany. At the time of booking no information on it existed. I was forced to pay in addition 47 euros for this option. I brought the security deposit in 800 euros, returned me on the card only 605 euros. Any explanations of this decision to Yana received. Besides to me the account came to 300 euros for wing scratch. Such damages to other companies do not nekazyvatsya by a penalty. "
Value for Money: 1 Efficiency of Counter Staff: 6 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MICHAEL - 29 April 2019
" It was great. Adam at the call center was very kind and helpful. "
" The staff at pickup and drop-off weren't very friendly or kind, but were indeed quite efficient. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by KRISHNAMOORTHI - 26 April 2019
" Pretty neat site, easy to use and navigate, great deals... "
" I have been renting with Budget for quite a while so far and the experience has been quite good. This time around, even though I have purchased the full insurance, the counter staff mentioned that only basic insurance was purchased which caught me off by a bit. So, I would appreciate if someone from AutoEurope.eu can contact me and tell me if I had really purchased full insurance or basic insurance as per what the budget staff had mentioned. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by TSEMACH - 21 April 2019
" Efficient and easy to book through website. All was in order except misunderstanding of the zero excess. It should be more specified. "
" Overall a good experience. Great price and easy to find Budget desk. The only misunderstading was the insurance - on the voucher it's said "Zero excess" but at the counter they told me it's 800 euros excess and in case of damage or theft I should clain the cost from Auroeurope. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PRAGUE, CS - Reviewed by LEONID - 26 March 2019
" All good "
" Still didn't return the deposit of 800 eur "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 6 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by JOHN - 13 March 2019
" The hold on the credit card should be removed much quicker. "
" Everything was very smooth and timely "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MICHAL - 26 February 2019
" No additional comments "
" The vehicle was fairly old (>110 thousand kms mileage) and not in the best technical condition. On the other hand, I got a free upgrade to a higher class (Skoda Octavia -> Skoda Superb), which somehow compensated for this. Still, I would prefer to get a newer Skoda Octavia to a run-down Skoda Superb. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 5
PRAGUE, CS - Reviewed by GRZEGORZ - 11 January 2019
" All in all very good deal and defenitelly will come back. "
" When return the car the process was quite quick but the staff was very rude. They did not answer any of my question. Just told me to wait. There was no one else. they were helping or waiting in the line. I had two kids with me and it was minus 5 grades. They could improve their approach to client. But the whole Czech customer service is quite rude. So maybe it's just normal there. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by LESLEY - 09 January 2019
" My first time renting a car in CZ and driving to Austria. Will definitely donit again with Autoeurope, it was a very good price. "
" Very efficient and flexible "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRNO, CS - Reviewed by CHRISTOPHER - 07 January 2019
" I made a simple mistake when booking that should have changed the price by ten euro and when I called auto Europe they couldn't change it...I accidentally selected the limited kilometres rather than the unlimited option. Cost me another $200. As a student this fee really hurt and overshadowed what would've been an otherwise lovely trip. I asked if budget could resolve it at the counter and they couldn't either. Very upsetting. I may not use auto Europe or budget again. "
" I made a simple mistake when booking that should have changed the price by ten euro and when I called auto Europe they couldn't change it...I accidentally selected the limited kilometres rather than the unlimited option. Cost me another $200. As a student this fee really hurt and overshadowed what would've been an otherwise lovely trip. I asked if budget could resolve it at the counter and they couldn't either. Very upsetting. I may not use auto Europe or budget again. "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 9 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by CONSTANTIN ADRIAN - 07 January 2019
" Great experience ;) "
" good :) "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MICHAEL - 30 December 2018
" The reservation went smoothly just the counter person seemed frazzled but efficient "
" We reserved for 2 days but only used it for one day and returned the car within 24 hours. I would like a refund for the second day unused if possible "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by JUAN - 16 November 2018
" buena experiencia "
" todo bien el auto la atencion "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by SAMIR - 02 November 2018
" Super experience "
" Very affordable "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by JOEL - 02 November 2018
" all was okay "
" all was okay "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by VINCENT - 28 October 2018
" Good experience "
" Good car Fast check-in "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by MANUEL - 14 October 2018
" I still waiting for more than a month for the super cover refund in other rental, not even a message from Autoeurope. "
" They told me that's everything if in the drop-off I singed that. A few minutes later, in the desk, I found that there was some damage in the car. When I go back to the parking to check, the car wasn't there any more. The explanation given by Budget was "the guy in the parking area may be doesn't speak english, so they say ok". "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 5
PRAGUE, CS - Reviewed by NEBOJSA - 09 October 2018
" OK. "
" Budget crew in the office were unpleasant. "
Value for Money: 5 Efficiency of Counter Staff: 2 Expediency of Drop-off: 9 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by SANJAY MADHUKANT - 03 October 2018
" Good. "
" All was good. Very friendly and helpful staff. The only thing I was disappointed with was that I had book a Skoda Octavia, but was given lodgy. I did not like the lodgy at all to drive. "
Value for Money: 7 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
KARLOVY VARY, CS - Reviewed by JOHN - 27 September 2018
" Auto Europe was not interested in my problems with Budget allthouhg I made the reservation through their site. "
" I returned the rental car in perfect condition on Sept. 14th and still (Sept. 27th) the 800 € deposit is being held in my bank account. This is very bad policy. I have sent two mails to Prague office with no answer. "
Value for Money: 6 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by KATHERINE - 26 September 2018
" No hassles whatsoever "
" Everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by J ANDREW - 22 September 2018
" AutoEurope is a broker only. Had 2 recent experiences with them where they deferred all concerns to local agencies. Their online experience is clunky, selection drop downs do not work consistently, and details such as extra charges and mileage limitations are not disclosed until after the transaction is completed. "
" AutoEurope did not disclose mileage limitation during pricing stage, only after transaction and then only buried in small print of voucher. "
Value for Money: 6 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by ANTON - 21 September 2018
" very good "
" Very Good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRNO, CS - Reviewed by PATRICK - 20 September 2018
" Budget Puck up hours were not as advertised. We got a bad French car with GPS not in English but Czek. "
" What I signed up for with the insurance and GPS was not what we received....very disappointed! Would not use Auto Europe again "
Value for Money: 5 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 5
PRAGUE, CS - Reviewed by IGORS - 15 September 2018
" Reliable, responsible, flexible, user- friendly company "
" Check in/ check out went quick and smooth way, the company is also covering tolls usage in Check republic. Everything has been organized perfectly. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by DAVID - 09 September 2018
" It was a fine car without any problem "
" everything was excellent "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by HAROLD - 05 September 2018
" As stated above "
" Very smooth, easy and professional in every way. I will now conduct all future such rentals with your company. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ALEX - 28 August 2018
" Everything was good "
" Everything was good "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by FRANCES - 20 August 2018
" We were directed to the wrong BUDGET counter. Waited in line for 30 minutes with 4 small tired children and 3 carts with luggage only to be told to go to another Budget counter after 10 hours if traveling. Upon arrival to the other Budget counter we waited about 40 minutes to be served! Bad customer service! "
" The car was not cleaned at all from the exterior. It was washed inside only. This is the first time ever I rented a car that was dirty. The air conditioning did not work properly at all especially in the traffic . It was extremely hot in the heat wave the whole 3 weeks. The radio keeps interrupting in the middle of songs. The car is much smaller than expected and too small for a family with 4 children and bagage from overseas. The car was different than the Volkswagen advertised and very slow on the highway. No acceleration. "
Value for Money: 3 Efficiency of Counter Staff: 4 Expediency of Drop-off: 8 Condition of the Vehicle: 1
PRAGUE, CS - Reviewed by DINAKAR - 10 August 2018
" Price was quoted based on my travel plans however additional amount of $70 was charged at the counter for same travel plans. Drop off was ridiculous as I have to admit for hairline scratch or barely can see scratches which was already there in the car prior to my rental. "
" Price was quoted based on my travel plans however additional amount of $70 was charged at the counter for same travel plans. Drop off was ridiculous as I have to admit for hairline scratch or barely can see scratches which was already there in the car prior to my rental. "
Value for Money: 1 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by OLLI - 06 August 2018
" The AutoEurope service and communication was good and appropriate. Everything worked smoothly and every details and other issues were well laid out and well explained. "
" First of all we had booked the car pick up at 10.00., but when coming to the pick up office, we found out that there were only two customer servicers at the desk and all customers (those who started the renting process and those who had only the pick up to perform). It took us almost 1,5 hours queue to get to the counter. The actual procedure was fast (thanks to autoeurope voucher), the person who serviced us was okay and performed a change to our original voucher with ease. Everything was ok we got the keys and headed for the garage to pick up our vehicle. On the way to the garage we noted that there could be more signs to guide customers to get to the actual pick up site, it was located furthest corner of the garage. The pick up place was filthy and off-putting. There were two workers taking care of the delivering the cars. The younger male served us and was very polite and seemingly customer oriented. We asked for the vehicle, and he started to look for it. Couldn't find it and asked his colleague about it and came to us and said that our car wasn't ready, he said that it is in cleaning and a car wash, but should be here shortly. Other customers came and claimed their vehicles, but our vehicle wasn't yet delivered. Then the other person went to get it from the other end of the garage (some kind of workshop or place to tidy the cars). He drove the car from there, but parked it away from the other delivery cars, behind some other cars and in a shadier place. Other delivered cars were shiny and clean (in the condition, as they in my experience always are, when rented). We got the keys and the papers, but were only instructed to pick the car up behind the other cars. We went to car and immediately noticed that it was dirty both inside and out. So it was obvious that it wasn' t been in cleaning or a car wash. I walked to the worker and asked him to come and see the car (he seemed that he already knew that it was dirty). He offered express hoover the inside of the car and wipe the windows clean from the outside. At the same time he said that it is not possible to wash the car or thoroughly clean it from the inside. We also asked him to check the car, because it was impossible to detect if there were some defects hidden under the dirt. The cleaning was totally insufficient and so we had leave with a dirty vehicle and really disappointed of the service and the quality of the cleanliness of the car. I have to add that the younger worker was sorry about the situation but the older person was very indifferent and unfriendly and customer disoriented. For my work I have rented (must be hundreds) a lot of different cars from different vendors and never ever experienced anything like this. The one thing that every professional renting office have to manage is to deliver a clean, new and functional car. The most incredible thing is that it was not surely a surprise that we are coming to pick up the car, which we had already booked in advance, and in addition they should have had the car totally ready for pick up at 10.00. In the end I have to say that the service is the only thing that separates the good from bad and bad from good. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 6
PRAGUE, CS - Reviewed by SADIQ - 06 August 2018
" I didn't get the car I had requested "
" I didn't get the car I had requested "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PRAGUE, CS - Reviewed by JOEL - 31 July 2018
" all is ok "
" I am a constant customer and always satisfied "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by OLEG - 23 July 2018
" Good "
" Thank you, everythink is OK. "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
BRNO, CS - Reviewed by BRUNO - 08 July 2018
" All went smooth and easy "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by VADIM - 04 July 2018
" Everything was OK "
" everything went smoothly "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by LUCIE - 01 July 2018
" As expected "
" Great service "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by RUSSELL - 30 June 2018
" Car was a good car and ran well. Never encountered a budget employee outside of office in Prague and drop off in Paris. "
" Pickup in Prague was very difficult, no help in finding car, directions given were very vague. Drop off at Rail Station in Paris was a even worse experience. "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by KULLIKE - 28 June 2018
" The 2 x 800e deposit we gave for two cars is still reserved on my bank account, even though the cars have been returned in the perfect condition 3 days ago and everything wen't okay. If it's in your power make sure they unlock it as soon as possible before i contact them. Otherwise, as i said - good cars, and interesting experience. If you would fix a several things i would consider recommend it to others. "
" The man at the counter was rather unpleasant and barely said hello when we arrived. Otherwise everything was done quickly. I strongly recommend that on your page when people are renting the car you write about the big deposit money which the company is taking at the counter, because it was nowhere written before you actually rent the car, it was written only at the counter when you come to take the car. Otherwise, the cars were exactly what i rented and in the good condition. Thank you. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by JONI - 14 June 2018
" Not completely happy. Have had better rental experienses with you! "
" Not happy about different pick up location than if I rented it Budget directly and different practice how everything works. Like full coverage and debosits. And they still have not released my debosit!!! "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
PRAGUE, CS - Reviewed by ILLIA - 07 May 2018
" Putting 7 right now to raise the flag that I require an action. Will be 10 when I get the full refund, otherwise I will need to request a chargeback from my bank. "
" I could not find the office and they were not answering the phone on either of the lines specified on the voucher. I tried calling them for 40 minutes, before it was too late for me and I had to lend a car from a colleague in Prague. Absolutely not satisfying. I have contacted AutoEurope support to register the case at the place. I need full refund now. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ANDREAS - 02 May 2018
" N/A "
" It's not the first time that the car-return office/desk at Prague's main railway station is closed & unattended before its official opening hours (supposed to be attended until 9 PM but was unattended at my arrival at 8:30 PM). From 8:30 PM to 9 PM I tried to get a hold of someone by knocking on the office door and calling 3(!) different phone numbers that are stated on the door, in the car registration booklet and the contract - all to no avail. The pick-up office was closed as well. I had to come back the following day to return the car. I went to the office first where the clerk insists that the return office was attended the night before, despite my clear statement that that was not the case. Luckily I am based in Prague, so having to come back to return the car a day later is not a major issue, however it can be for anyone who has to leave Prague after dropping off the car without delay. "
Value for Money: 6 Efficiency of Counter Staff: 6 Expediency of Drop-off: 2 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by ALEKSEI - 26 April 2018
" Had no problem with AutoEurope yet. "
" Car has a lot of damages, which were absent in the list. We had to ask stuff to add them during pickup. However, we missed a small scratch on a wheel. It was found during drop-off and they've billed 5'000 CZK (almost 200 EUR) for it! Also they are not 24/7 in the Prague airport. Next time we'll try Enterprise, which is 24/7. "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
PRAGUE, CS - Reviewed by MIHAIL - 18 April 2018
" Car Skoda Fabia was in Excellent condition. I have complain that my deposit money from credit card (800 euro) still haven't been released. I handed over the vehicle in perfect condition on 17th April 2018 at 11am . Staff on Counter told me that deposit will be canceled the same day "
" Car Skoda Fabia was in Excellent condition. I have complain that my deposit money from credit card (800 euro) still haven't been released. I handed over the vehicle in perfect condition on 17th April 2018 at 11am . Staff on Counter told me that deposit will be canceled the same day "
Value for Money: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 10
PRAGUE, CS - Reviewed by JOEL - 23 July 2017
" Extra cost not indicated in the voucher when booking "
PRAGUE, CS - Reviewed by VLADIMIR - 20 June 2017
PRAGUE, CS - Reviewed by JAN - 06 June 2017
" Perfect as usual. Rented more than 20 times with Budget Prague Railway station and no problem at all. "
PRAGUE, CS - Reviewed by VASILIY - 24 May 2017
" Very good rent-a-car company. They gave me the new car (9000 ль on the odometer), and this car was with the sport options set and with the panoramic roof!!! "
PRAGUE, CS - Reviewed by MAGNUS - 03 May 2017
" Very slow service, took an hour to get the rental car with only 7 people in front of me in line. Rude service agents and hard to find the car at the pickup place at the rail terminal in Prague. "
PRAGUE, CS - Reviewed by PAWEL - 13 February 2017
PRAGUE, CS - Reviewed by LUDOVIT - 13 February 2017
PRAGUE, CS - Reviewed by AVI - 15 December 2016
" I rented few times with different companies and its always a good deal. The "Manage Order" needs to be improved, Its hard to do anything. "
" Everything was great, The car, The stuff and everything "
PRAGUE, CS - Reviewed by ANGELOS - 13 December 2016
" Dear sir We would like to express you our disappointment, because in Austria we had to pay a penalty fee 120 euro. Even if we informed you that we will be in Austria -also the car would be returned in Wien ( we are already charged for this ) - and we were informed that with the sticker we are ok for the tolls of our trip. Because it is not fair for us please send us your proposals to get a solution. Best regards "
" Dear sir We would like to express you our disappointment, because in Austria we had to pay a penalty fee 120 euro. Even if we informed you that we will be in Austria -also the car would be returned in Wien ( we are already charged for this ) - and we were informed that with the sticker we are ok for the tolls of our trip. Because it is not fair for us please send us your proposals to get a solution. Best regards "
PRAGUE, CS - Reviewed by LUDOVIT - 18 November 2016
PRAGUE, CS - Reviewed by ROMAIN - 15 November 2016
PRAGUE, CS - Reviewed by LUDOVIT - 05 November 2016
PRAGUE, CS - Reviewed by DEREK - 17 October 2016
" No hick ups during booking process "
" Very Friendly staff at airport desk speak which can speak English well. Car was a Skoda 1.0 which was under powered to be used on motor ways. The 5th gear was defective so driving was not very smooth. Otherwise had no other issues. Perhaps a good service will solve the problem. "
PRAGUE, CS - Reviewed by LUDOVIT - 12 October 2016
PRAGUE, CS - Reviewed by AAMIR - 26 September 2016
" smooth handover of car, excellent service "
" excellent service "
PRAGUE, CS - Reviewed by HANI - 25 September 2016
" Dear AutoEurope, The experience was great. Didnt have any hassle renting the car or waiting a long time to pick up/drop the car. But i have one concern in mind which is the following: You had frozen a deposit from my credit card then released part of this deposit later on. I am kindly requesting a receipt for the whole rent including GPS rental, one way rental and anything else. Thank you so much for your help. Looking forward for next trip. Regards, Hani Eid "
" Dear AutoEurope, The experience was great. Didnt have any hassle renting the car or waiting a long time to pick up/drop the car. But i have one concern in mind which is the following: You had frozen a deposit from my credit card then released part of this deposit later on. I am kindly requesting a receipt for the whole rent including GPS rental, one way rental and anything else. Thank you so much for your help. Looking forward for next trip. Regards, Hani Eid "
PRAGUE, CS - Reviewed by CHRISTER - 24 September 2016
PRAGUE, CS - Reviewed by DAVID - 21 September 2016
" Car had some damage when picked up. We had difficulty finding the office for pick up. We knew it was in the train station, just not where. Even worse for the drop off. The location address was not able to be sourced with the GPS. We had to use cell data and google maps to figure out location and how to get there. Simple PDF of the exact address when booking would make things easier. "
PRAGUE, CS - Reviewed by ABDULLAH - 19 September 2016
PRAGUE, CS - Reviewed by SAUD - 18 September 2016
" It was very smooth "
" The car was fine but we hated the carseats. They quality was very cheap. The padding kept coming off everytime and were not comfy at all. The kids hated them as well even though they are used to carseats. "
PRAGUE, CS - Reviewed by JOEL - 13 September 2016
PRAGUE, CS - Reviewed by ROBERT - 12 September 2016
" The car I requested was not available because of a broken car wash. They gave me another vehicle with a built in navigation. Tell me this, why must I pay for navigation when it is built in the vehicle and the car I requested was not available? Also, I guess I didn't realise that Budget charges another fee for driving outside of the CZ. I think it's something that's not clear in your reservation in how you work with Budget. "
" The car I requested was not available because of a broken car wash. They gave me another vehicle with a built in navigation. Tell me this, why must I pay for navigation when it is built in the vehicle and the car I requested was not available? Also, I guess I didn't realise that Budget charges another fee for driving outside of the CZ. I think it's something that's not clear in your reservation in how you work with Budget. "
PRAGUE, CS - Reviewed by JOSÉ - 23 August 2016
PRAGUE, CS - Reviewed by SELIM - 16 August 2016
OSTRAVA, CS - Reviewed by DANUSE - 12 August 2016
" Very easy and pleasant ... "
PRAGUE, CS - Reviewed by PATRICK - 30 July 2016
" Rental desk was stated to be open at 7 am but did not open until 8 am. Car had 98,000+ km on the clock and we had to change oil and battery in the middle of the hire. Otherwise, OK. "
PRAGUE, CS - Reviewed by ONDREJ - 22 July 2016
" The credit card hold was not released even more than 10 days after returning the car. "
PRAGUE, CS - Reviewed by KAROL - 05 July 2016
" Always great experience "
" Third time from Budget, friendly staff, clean and good quality cars "
PRAGUE, CS - Reviewed by WIJNAND - 04 July 2016
PRAGUE, CS - Reviewed by ADAM - 24 June 2016
" i was told i had to bring my driver's licence and credit card, but wasn't told i had to bring my passport - as a result i had to go back to my house and bring it, which caused me to be 1 hour late to where i was going. please write what drivers should bring. "
PRAGUE, CS - Reviewed by IVAN - 21 June 2016
PRAGUE, CS - Reviewed by OTABEK - 13 June 2016
PRAGUE, CS - Reviewed by MARIUS - 11 June 2016
PRAGUE, CS - Reviewed by SACHIN - 09 June 2016
" No one answered the call on the contact number on the voucher. We tried several times since we were going to be late for the pick-up. "
PRAGUE, CS - Reviewed by PIETER - 15 April 2016
" When I rented the car, I was asked which countries I will travel. I thought that this was asked as to include it in the final fee. Also nowhere in the voucher it stated additional countries were excluded. I compare pircing based on full fee to be paid, so discovering that I had to pay additional fee at rental company was not a pleasant start to our journey. I will recommend auto Europe but advice that people check with local rental company of final fees before the make a judgement on fees presented on autoeurope. "
PRAGUE, CS - Reviewed by MICHAIL - 17 March 2016
PRAGUE, CS - Reviewed by MENG - 29 February 2016
OLOMOUC, CS - Reviewed by SYAMIL - 20 February 2016
" Fast, cheap and reliable option to book your car. Definitely recommend "
" Communication was very easy. The car was in a very good condition. Am verry happy with the rental "