AUTO EUROPE BOSNIA AND HERZEGOVINA Car Rental Reviews

BANJA LUKA, BA - Reviewed by DAVOR - 24 July 2025

" Es ist unmöglich mit euch in Verbindung zu treten. Ich habe ein Problem mit meiner abgelaufenen Buchung und weder per Mail, noch per Telefon kann man mit dem Auto Europe Kundenservice reden. "

" Sehr geehrtes Team, hiermit möchte ich offiziell Beschwerde über den inakzeptablen Zustand im Zusammenhang mit dem Mietwagen einreichen, den ich über Ihre Plattform bei einem Ihrer lokalen Partner gemietet habe. Die Buchungsnummer lautet EU22610012-1, gemietet wurde das Auto am Flughafen in Banja Luka bei der Firma Carwiz. Das Erlebnis war in jeder Hinsicht unbefriedigend und hat mir erhebliche Unannehmlichkeiten bereitet. Der gemietete VW Polo wies bereits bei der Übergabe erhebliche Mängel auf. Die hintere Stoßstange war beschädigt und nicht korrekt befestigt, wodurch die Parksensoren nicht funktionierten. Darüber hinaus war das Fahrzeug während der Fahrt unruhig, was die Fahrsicherheit beeinträchtigte. Am dritten Miettag versagte die Batterie des Fahrzeugs das erste Mal, sodass ich es mit Starterkabeln starten musste. Dieser Vorfall wiederholte sich am nächsten Tag, was besonders problematisch war, da ich mich zu diesem Zeitpunkt auf einer Hochzeit befand. Gestern musste ich meinen gesamten Tag (letzter Urlaubstag noch dazu) opfern, um sicherzustellen, dass das Fahrzeug heute wieder fahrbereit ist, damit wir es heute zum Flughafen schaffen. Ich musste mich beim Organisieren viel beteiligen, sodass meine privaten Pläne ins Wasser fielen – nicht unbedingt etwas, dass man sich im Urlaub wünscht. Den Mechaniker habe ich zuerst aus meiner eigenen Tasche bezahlt, und zwar 130BAM. Heute am Flughafen wurden mir 120BAM und 5€ rückerstattet – finde ich auch nicht okay. Zusätzlich wurde mir ein Kindersitz gegen Aufpreis zur Verfügung gestellt, der nicht nur ungeeignet für mein Baby war (alters- und ergonomisch bedingt), sondern auch in einem schmutzigen Zustand, den wir selbst sauber gemacht haben, damit der Kleine drinsitzen kann, bis wir einen anderen temporär organisiert haben. Dies ist absolut inakzeptabel, insbesondere wenn es um die Sicherheit und den Komfort meines Kindes geht. Bei der Rückgabe des Fahrzeugs wurde mir dann auch noch eine Reinigungsgebühr in Höhe von 20BAM in Rechnung gestellt. Dies ist umso unverständlicher, als ich den vorherigen Tag damit verbracht hatte, mich um die Reparatur des Fahrzeugs zu kümmern. Es ist unerhört, dass mir diese Kosten aufgebürdet werden, obwohl die Probleme offensichtlich bereits vor der Übergabe des Fahrzeugs bestanden und ich den Waschtermin nicht wahrnehmen konnte, womit das Fahrzeug nicht gereinigt wurde. Ich erwarte eine umgehende Rückerstattung der Reinigungskosten sowie eine angemessene Entschädigung für die entstandenen Unannehmlichkeiten und den verlorenen Tag. Ich hoffe, dass Sie diese Angelegenheit mit der nötigen Ernsthaftigkeit behandeln und sicherstellen, dass andere Kunden nicht ähnliche Erfahrungen machen müssen. Ich erwarte Ihre Rückmeldung und Lösung dieses Problems und verbleibe bis dahin Mit besten Grüßen, Davor Gavric "

Value for Money: 2
Efficiency of Counter Staff: 5
Expediency of Drop-off: 7
Condition of the Vehicle: 1

SARAJEVO, BA - Reviewed by BURAK - 20 June 2025

" . "

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Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

SARAJEVO, BA - Reviewed by BRANISLAV - 24 February 2024

" Very positive experience. "

" Everything was more than OK. Staff very nice and professional. New cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SARAJEVO, BA - Reviewed by BRANKO - 09 October 2023

" Very good experience with the company "

" Very satisfied "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SARAJEVO, BA - Reviewed by YASIN - 14 September 2023

" Our experience was very positive. We liked the car and we didn't face any problems about rental procedures. Thanks to Kapitals and AutoEurope. "

" Very kind and helpful team. We didn't face any problems. We easily completed the paperwork and took our car. Drop-off process was very easy and fast too. Thanks a lot to Kapitals "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SARAJEVO, BA - Reviewed by ERKI - 30 June 2023

" I have used Auto Europe frequently when they have better prices than booked directly from rental companies. "

" We got brand new car. Pick-up and drop-off were very easy without any waiting time. No hard sell of extra insurances and so on. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SARAJEVO, BA - Reviewed by ANDREY - 23 January 2022

" Thanks! But check comments about experience with Sixt, please (Your site shows the same difference). "

" Hello! I've booked a car from 2021-12-27 till 2022-01-05 through autoeurope.eu service. And the site has a difference between Dacia Sandero and VW Polo - they have different price. And Sixt site has the same images of "classes" and has difference in prices for 2 economy positions. After it I've expected that it is not the same cars even let it be "classes", because of their prices and their different positions at list. But I've picked-up a Dacia Sandero instead of another paid (as I think different). And I will really appreciate it if you could manage this situation somehow: i.e. make corrections to images of economy "classes" (Dacia Sandero has 4-5 doors and can replace image with VW Polo, also the current image with Sandero can be replaced by some more real economy model with 2-4 doors). Thank you in advance! Andrey Yevseyenko "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SARAJEVO, BA - Reviewed by SIDIK - 09 June 2021

" I am always happy with your service! Thanks! "

" NUR Rent it's always very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TUZLA, BA - Reviewed by BRANKA - 15 December 2019

" If you will handle my case correct, I can rent from you again, but never ever from Nur again! "

" The worst rent ever! Horrible experie nce! I've been renting at least 20 times in my life in Croatia, France, USA, Australia but I have never ever been cheated before. The man Amel at Nur Rent a Car did not but the winter tires, did not washed the car, did not check the car and than when we agreed that I will check a car a day after that dark eve, he charged me ca 662 SEK for scratched I did not made. I sent him a pictures of the scratches on Viber as we've agreed. He does not fill fuel tank full. He is cheating on everything he gets! I have been complained at Auto Europe about Nur. How you handle my case, depends on whether I will rent a car from you again. But I am telling everybody from Bosnia about Nur /Rent a Car Trade from Mostar so they do not rent a car there. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

TUZLA, BA - Reviewed by MUHAMED - 22 November 2019

" Absolute gent super easy to deal with Will deffo rent again. Thank you. "

" A+++++++++++ "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SARAJEVO, BA - Reviewed by SIDIK - 21 November 2019

" Perfect experience. "

" All things was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SARAJEVO, BA - Reviewed by ALPER - 20 November 2019

" Good no problem with the auto car. "

" Staff was ok but condition of the car was bad. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SARAJEVO, BA - Reviewed by MUNEEF - 23 October 2019

" See above (3.) comments. If unresolved, can't see why we'd ever be confident to use Auto Europe service in our forthcoming European travels. "

" Car Engine warning light came on before reaching Croatian border from Sarajevo (first two hours of eleven hour trip to Munich, Germany). Replacement car had to be driven up to Munich from Sarajevo and Client had to collect and inspect at 4am. Subsequently NUR RENT decided to charge Client approx EUR 200 extra (from mandatory EUR500 deposit) for alleged "car scratches" (vs. EUR140 charge for 2 week rental!) that were not verified and no formal evidence was sent to Client. All details and pictures on this incident were sent to Auto Europe on 6th OCT - took 10 days for Auto Europe to reply and matter still unresolved as Auto Europe requested from Client info proving/confirming scratches and related documents which were never provided by NUR RENT). Unless Auto Europe calls NUR RENT and investigates and call Client to satisfactorily resolve matter, it is NUR RENT word vs. Client - which means Auto Europe is making broking commission with Zero support/follow-up with Clients, or at least verification of standards of its network of providers, such as NUR RENT. I suggest Auto Europe investigate matter and get back to us to mo@daarna.com, at earliest convenience (Phone +447551661151). We are not expecting a reply from Auto Europe, so in such circumstance, we feel it may appropriate to warn potential Auto Europe client on social media, of risks of such service and support. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BANJA LUKA, BA - Reviewed by SRDJA - 01 August 2019

" I tried filing a complaint in writing, but received a message that I should call the German number. I tried doing so, but had to give up after a long wait. I had used Auto Europe before and was satisfied, but this was an extremely unsatisfactory experience. "

" There was nobody from NUR to meet me at Banja Luka airport! I called the number on my voucher, and the man who replied said he was in fact in Sarajevo, but that he would call his lady colleague in Banja Luka immediately and call me back. He never did. After 1 hr wait I had to make other arrangements. Incredibly unprofessional. THIS MATTER will not rest. I have filed the refund procedure with American Express. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SARAJEVO, BA - Reviewed by ABDULMALEK - 01 July 2019

" Very very bad. "

" They provide me a smaller car claiming that it is an upgrade. When I refused they provide me a bigger car than I reserved, which is old (2012), and I paid 50% more. Also, they didn't provide me a child seat. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 2

SARAJEVO, BA - Reviewed by JOZSEF - 29 June 2019

" Auto Europe shouldn't work with such company like Nur. "

" Nur rent a car company has no office on the airport. Nobody was waiting us on the airport we must call them and wait 30 minutes the staff. I booked Kia Ceed 1,4 car and unfortunately we received Skoda Fabia 1,2.My opinion is not a same category car because this car I can rent cheaper with other company. Car condition was very bed with 168000 km. Electronic window doesn't work. Air conditioner was very weak not working correctly. Overall car condition was very bed old and not maintened car. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 5

TUZLA, BA - Reviewed by TOMISLAV - 28 June 2019

" On the phone, I was told that there is a box for key-drop-off, making the early morning car return possible. However, that was not true, as they charged a fee for an early morning return, and besides that, I didn't have a contact of the person or the exact meeting point for return, making it very difficult to end the rental. Since the car drop off was right before the flight, I was almost late to the flight due to this unplanned inconvenience. "

" On the phone, I was told that there is a box for key-drop-off, making the early morning car return possible. However, that was not true, as they charged a fee for an early morning return, and besides that, I didn't have a contact of the person or the exact meeting point for return, making it very difficult to end the rental. Since the car drop off was right before the flight, I was almost late to the flight due to this unplanned inconvenience. "

Value for Money: 9
Efficiency of Counter Staff: 6
Expediency of Drop-off: 2
Condition of the Vehicle: 5

SARAJEVO, BA - Reviewed by CRAIG - 21 June 2019

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TUZLA, BA - Reviewed by ZAKLINA JACQUELINE - 01 June 2019

" Good experience with Auto Europe but Nur Rent should be more organised about Meet & Greet solutions. "

" Nur Rent should be more organised about Meet & Greet solutions. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

TUZLA, BA - Reviewed by IVAN - 29 May 2019

" Very good experience. Would recommend to everyone. "

" Everything went smoothly. The lady at the desk was very polite. All in all, a very pleasant experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SARAJEVO, BA - Reviewed by OLAF - 06 March 2019

" fine "

" fine "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

BANJA LUKA, BA - Reviewed by MLADEN - 24 December 2018

" We had some problems with credit card, so I was forced to cancel reservation and find another rent soultion. "

" I had a really unpleasant situation with the Nur agency when I was supposed to pick up a car at the Airport last week. Their communication with the customer and hospitality is really bad. Regarding pickup a car. I didn't have information who to wait and where exactly we gonna meet, because they don't have any stand, office or some label with their Logo and Company name at the Airport. And when the agent from Nur finally came, after 45 minutes being late. The attitude to the customer was so bad and unprofessional. I also had a call with their manager in Mostar, He also was so unprofessional with the customer service. Everybody just wants to make money, but they don't care about their customers. All in all, it was a really bad experience, and I will not use their service in the future. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 5

BANJA LUKA, BA - Reviewed by IOANNIS - 19 December 2018

" We had a big problem with the Nur Rent car rental company as they charged us 176 euro for something we never did but they managed to trap us because we did not take detailed photos of the interior of the vehicle when we received it at night in a dark parking lot. We were treated unfair by Nur Rent and Auto Europe should have helped us and reimbursed us the cost since there is no such procedure for taking detailed photos of the vehicle inside and it was very clear that the car was in very bad condition from a video that we provided to them and outlining all the problems we had with the car. Customer service was communicative and responsive but I would be hesitant to recommend Auto Europe to a friend because they did not protect us from the deceiving act by Nur Rent. "

" AVOID RENTING WITH NUR RENT!!! Nur Rent gave us a car that was damaged everywhere from scratches and bumps, it had corrosion signs, it had broken interior parts, it was completely dirty with garbage from the previous driver, it had a faulty suspension and a problem in engine with blinking lights on the dashboard. We took a video of all the problems at the exterior and the agent said that we do not need to worry of the interior and he even apologized. After few days that we returned the car, they charged us 176 euro from our credit card for "deep cleaning" of the car without telling us anything. And after requests and long wait, they provided photos from the dirty interior which was exactly as it was when we received it. We ended up paying for something that we never did. AVOID them at all costs! Do not rent with them, they will try to rob you as they did from us. They are unprofessional, sneaky and unreliable. Shame to Nur Rent and pity that they create a bad image of their beautiful country. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SARAJEVO, BA - Reviewed by NERMIN - 10 May 2018

" Other than fuel tank being almost empty, everything else was good. "

" The fuel tank was almost empty, instead of full. That is not preferred due to us having to guess how much fuel to put in. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 10

SARAJEVO, BA - Reviewed by DMITRII - 19 April 2018

" First time "

" All was fine "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 7

SARAJEVO, BA - Reviewed by SEMIR - 14 October 2016

SARAJEVO, BA - Reviewed by MARK ANTHONY - 29 September 2016

SARAJEVO, BA - Reviewed by ADRIAN - 27 September 2016

SARAJEVO, BA - Reviewed by SAMI - 31 August 2016

" I was asking to use car for one day more they refuse becouse they car was booking for other driver and they are in short of cars "

SARAJEVO, BA - Reviewed by SEFA - 19 July 2016

" When I rented the car, Sarejevo Hertz made a block-1000€- but now they didnt release the credit card block. Meanwhile he did smt to release. When I drop off the car Sarejevo Hertz who is in charge man said that the car has a little scratch bottom of windshield. He ask me what will we do, I replied Its up to you your duty. And then he said that in Turkey how much it cost to repair. I said app. 20 € then he said give me the cost. I gave him and He didnt give me official paper. "

SARAJEVO, BA - Reviewed by SERHAT EMRE - 18 May 2016

SARAJEVO, BA - Reviewed by OGUZ - 09 May 2016

" KAPITAL is not HERTZ.Don't rent a car on the name of HERTZ.I Until now I had booked with you.I always Prefered big Company like AVIS,HERTZ,BUGGET.. "

" HELLO; I had sent you another mail before your feedback mail.I always working you and always advice you my friend.But this time company was realy Dissatisfied for me.The company is not HERTZ.it was KAPITALS local Company.So a car 2011 model no USB ,and no remote key to close/open doors.And the important one is now I cant find the page , but I am sure that I pointed to Travell to Dubravnik and Montenogro..İn my voucher it wasnot written and I dont know that I have to need Green Card for Cross Border.any way I had waited a man working company to remembered or asked me if I travell other near countries.Because of There wasnot green card on the car,I turned back From BORDER.And wasted my time, wasted my fuel. "

TUZLA, BA - Reviewed by FILIP - 21 April 2016

" Very good, we made a reservation on line but wanted some info so we called and got help from Linn (your office in Munchen) She was fantastic give her a bonus because we called once more and she was on the phone again and helped us with the payment because it did´t function online "

" A lady helped us and she was ok behind the desk and the man who gave us the keys was very meticulous and helpful. We arrived at the airport at 14.30 but there was no staff at the counter . We called about 14:55 the person said ; in place in a few minutes . He arrived after about 15 minutes was very friendly !! Think that there will be staff on site if it says that they should be there between a certain time! "

SARAJEVO, BA - Reviewed by MUHAMED - 16 April 2016

" Very satisfied..I would recommend everyone to visit Auto Europe..thanks to sarajevo stuff "

" Thank you and will see you next time "