Auto Europe
- North America
- Central America
AVIS UNITED ARAB EMIRATES CUSTOMER REVIEWS
- 7.5
- 7.6
- 8
- 8.4
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS UNITED ARAB EMIRATES Car Rental Reviews
Average Rating for Avis :
DUBAI, AE - Reviewed by FILIPPE - 24 February 2025
" All ran well. "
" All ran well. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by GEORGIOS - 18 December 2024
" i always book a car via autoeurope, I had issues in the past but i still use it "
" everything worked fine. No issues "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by MIRON SEBASTIAN - 07 December 2023
" ... "
" first of all, you need to update the location of the Avis office in Abu Dhabi airport. the old location in a decomissioned building, from the old airport, which has not been used for some time, is indicated on the voucher. the exact location of the office where you pick up the car seems to me an important thing. secondly, on the voucher it is specified that a deposit of 1600 AED will be withheld from me. at the avis office in abu dhabi airport, a deposit of 3000 aed was withheld from me, which has not been unlocked until now. you should clarify these with your partner, Avis. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by MASSIMO - 03 December 2023
" 24 hrs. after pick, the "immediately service" flashing. Called the assistance number (several times) nobody answered the phone. I drove back to the pickup point (long drive) and the individual stated "all is good but someone did not reset the system. I had to keep the flashing over the entire period (26 days). Car internal very dirty at pickup, the guy said "we clean only outside (kind of strange answer). Up to you what to do! "
" 24 hrs. after pick, the "immediately service" flashing. Called the assistance number (several times) nobody answered the phone. I drove back to the pickup point (long drive) and the individual stated "all is good but someone did not reset the system. I had to keep the flashing over the entire period (26 days). Car internal very dirty at pickup, the guy said "we clean only outside (kind of strange answer). Up to you what to do! "
Value for Money: 7 Efficiency of Counter Staff: 6 Expediency of Drop-off: 5 Condition of the Vehicle: 5
DUBAI, AE - Reviewed by PIERRE - 24 November 2023
" Nothing special to comment "
" The waiting time to get the car in Dubai is much much much to long, more then 1 hour and I was luky just 2 persons were in front of me. When I mouve 10 persond were waiting (good luck). "
Value for Money: 5 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by GEORGI - 24 October 2023
" No problems "
" Everything is ok for now. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by JOSE MANUEL - 06 October 2022
" Was very good to have Avis this time. "
" Was very good to have Avis this time. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by RADU ALEXANDRU - 02 April 2022
" Everything OK "
" Fine "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by RADU - 13 January 2022
" Profesional "
" Waited 1 hiur at pick up for staff to find my reservation. Waited 1 hour at drop off for someone to show up at the counter. All I had was a phone number to literally nowhere. "
Value for Money: 5 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by SERHII - 24 March 2021
" I paid for a booking with additional insurance. I was not given a car for rent and the money for additional insurance was not returned. I will no longer use the services of your company "
" I paid for a booking with additional insurance. I was not given a car for rent and the money for additional insurance was not returned. I will no longer use the services of your company "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by VINCENZO - 19 December 2020
" i waited 3 hours to get my car at dubai airport on Saturday 12th. I landed at around midnight and after security checks i went to Avis where a long queue was already waiting. after 3 hours i eventually received my car (they didn't have enough cars for all the bookings so new cars had to be driven to the airport to satisfy customers booking. Many people behind me in the queue eventually didn't receive the car but had to wait next day for hotel delivery. There were 2 people at the counter and 2 drivers (checkout people). Only the lady at the counter was eventually dealing with customers .the other 3 disappeared. i think staff has no much fault. it's the manager of the dubai airport avis office who should review the procedure to satisfy bookings versus car availability. i have never in my life experience such a terrible service especially in the middle of the night when any traveler would simply like to get the car, go the hotel and sleep ( i reached my hotel at 4.30am....) "
" i waited 3 hours to get my car at dubai airport on Saturday 12th. I landed at around midnight and after security checks i went to Avis where a long queue was already waiting. after 3 hours i eventually received my car (they didn't have enough cars for all the bookings so new cars had to be driven to the airport to satisfy customers booking. Many people behind me in the queue eventually didn't receive the car but had to wait next day for hotel delivery. There were 2 people at the counter and 2 drivers (checkout people). Only the lady at the counter was eventually dealing with customers .the other 3 disappeared. i think staff has no much fault. it's the manager of the dubai airport avis office who should review the procedure to satisfy bookings versus car availability. i have never in my life experience such a terrible service especially in the middle of the night when any traveler would simply like to get the car, go the hotel and sleep ( i reached my hotel at 4.30am....) "
Value for Money: 1 Efficiency of Counter Staff: 5 Expediency of Drop-off: 10 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by TATIANA - 15 January 2020
" excelent "
" excelent "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by MIROSLAV - 21 December 2019
" Ok "
" OK "
Value for Money: 10 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by DANIEL - 17 December 2019
" Very happy with the services that I received every time. I already recommended to many friends to use autoeurope, and I will continue to do that "
" Overall a good experience. Another car was given from the same class(Nissan Kicks vs Ford EcoSport), I would say at a lower quality even if the car was almost new "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
ABU DHABI, AE - Reviewed by DACE - 06 November 2019
" Not so much to say - very nice and supportive personal and attitude. "
" Not so much to say - very nice and supportive personal and attitude. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 8
DUBAI, AE - Reviewed by VLADYSLAV - 25 September 2019
" Good choice of companies and cars. This is not first time with Autoeurope, we like the service "
" Quick and clear procedure of getting car. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by VESELIN - 27 August 2019
" Dear all, I make a mistake with month and not use the car, but you dont care about my problem. Please, don t send me any letters because I am very disappointed from your company. "
" i haven't "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by EDUARD - 17 February 2019
" Very good experience with Avis and Auto Europe. "
" The rented car was bigger then expectations .The downsize was the car was a slow one. "
Value for Money: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
DUBAI, AE - Reviewed by ENACHE - 05 February 2019
" Good car, very good price "
" Helpful staff. When I made the reservation I did a mistake and I rented with one day less but everything was solved in the airport. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
DUBAI, AE - Reviewed by CLAUDIU - 25 December 2018
" All in all the experience was a positive one. Thank you! "
" The car was in good condition, the engine was no really powerful and its mileage was pretty consistent. "
Value for Money: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 7
DUBAI, AE - Reviewed by PEDRO FILIPE - 21 December 2018
" Good experience, everything alright. "
" It was everything alright. I even extended one day more the booking directly with them. Thanks "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
ABU DHABI, AE - Reviewed by CHARALAMPOS - 18 September 2018
" I paid with debit card, and when i gave them the same card to charge the deposit they didn't accept it. They didn't gave me a car or my money back and i had to pay again the full amount to take a car from avis. After that i saw in terms and conditions that they don't accept debit card for the deposit but they should have warned me about that because that's the same card i paid them. "
" Avis was ok, they gave an allmost new car, but they charged my visa 20 days later probably for tolls and fines without senting me a notice. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
DUBAI, AE - Reviewed by JEROEN - 10 September 2018
" You guys just act as intermediary. Take the booking. The money. That's it. You don't really help or do anything. There are hundreds of other booking engines that can do the same. "
" The vehicle was crap. First of all they try to downgrade you all the time. They have a Ford Figo available and say it is the same. The Nissan Sunny I booked is not a Limo I know but for short trip around town OK. The one the gave me has noisy chock absorbers. Avis staff tell me it is not the car but the ROAD. Too funny. They were prepared to change it but would take a while and 1AM at night you only wan to get to your hotel. I asked them to change it at the hotel the next morning which they agreed to but never heard back from them again. Obviously. Car radio sucked. Card had 80k on ODO meter, was ready for junkyard. "
Value for Money: 1 Efficiency of Counter Staff: 3 Expediency of Drop-off: 9 Condition of the Vehicle: 1