AVIS SERBIA Car Rental Reviews

BELGRADE, ZZ - Reviewed by DRAZEN - 26 July 2025

" I would appreciate if Auto Europe would contact Avis about this incident. I have all the documentation necessary, the original reservation with Auto Europe, the quote by Avis, and the final receipt. "

" The amount quoted by Auto Europe was about 50% of what I was actually charged by Avis. I am not sure who is at fault, whether Auto Europe doesn't know the actual prices charged by renters or of Avis was taking advantage of the situation and adding outrageous charges to the bill. Anyway I am filing a complaint with my Credit Card company to get my money back. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

BELGRADE, ZZ - Reviewed by ARIE - 20 July 2025

" מקווה מאוד בפעם הבאה יבדקו במו שצריך את המכונית "

" לצערי קיבלת מכונית לא תקינה שאחרי ים נאלצו להחליפה השרות וההחלפה היו בסדר "

Value for Money: 6
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 1

BELGRADE, ZZ - Reviewed by DROR - 03 March 2025

" NON "

" NON "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by NENAD - 10 May 2024

" Easy booking. Fair pricing. "

" Great car. Quick service, even got a coffee before picking the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by LJUBINKO - 19 August 2023

" The car was rented through Avis Car Rental Beograd and I was not pleased with the way how they responded to issue I had during rental period. "

" Good Day, I must admit that my experience with Avis is disappointing for the following reason: 1) I waited for car papers over 2 hours in very hot and humid conditions 2) When I got car papers the car still was not ready, was waiting 1/2 hour for car wash 3) The Avis contract is written in Serbian with a a few word in English like: Additional Products and Estimated Amount Due which this document does not make understandable for most users (I speak Serbian and could understand the rest of the document) 4) The contract does not indicate exchange rate neither for my voucher not any other expense 5) I indicated in my request that I will travel in Bosnia and they still charged my for it as Additional Products* 6) I was charged for premium location without knowing what that is 7) The car assigned to me had a couple speeding ticket in Bosnia and agent at Avis did not want to fix the issue. Took me a dozen attempts on Emergency number before anyone picked up the call (I communicated this with Auto Europe as well) 5) I indicated in my request that I will travel in Bosnia and they still charged my for it as Additional Products* 6) I was charged for premium location without knowing what that is 7) The car assigned to me had a couple speeding ticket in Bosnia and agent at Avis did not want to fix the issue. Took me a dozen attempts on Emergency number before anyone picked up the call (I communicated this with Auto Europe as well) 8) On my return I noticed a master card charge of CAD 143.44 (RSD 11069.8) even though the balance on the contract was RSD 6581.88 I will be more than happy to provide you a copy of Avis contract but this form does not have that option "

Value for Money: 4
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BELGRADE, ZZ - Reviewed by NENAD - 31 May 2023

" Nothing special, long time to pick-up car and charged for no reason few euros. "

" Waited for a car 1.5 hours, while beeing 7th in the line. Charged 7,83 after return from credit card for unknown reason. "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BELGRADE, ZZ - Reviewed by KEVIN - 18 November 2022

" auto europe part of my experience is always good but the rental part is not always good "

" I have rented alot at Belgrade airport and i know the airport is going through construction at the moment so things are not the same (i had the same experience before the construction too though). Even though you enter all your details online to hire the car they want you to fill out a paper form, this is then typed in by the counter staff. This takes time and the system should already the details. This would also save on errors. Luckily i know about this form so i ask for it straight away, then i can fill it in while the counter staff do other items for the booking. This maybe not just a problem with Belgrade but in general with Avis? "

Value for Money: 7
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELGRADE, ZZ - Reviewed by MARKO - 13 July 2022

" Highly recommends Avis Belgrade. Affordable prices and service. "

" Friendly service and super helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by NENAD - 01 April 2022

" Pleasr ask Avis to clarify why are they doing this and to reimburse me. "

" Greeting, I am very unsatisfied as I am charged 6.69eur for parking a car at drop-of parking lot P2, as both garage where I picked-up car and P1 were not available for me to park as access was denied (Avis had no right to park in garage anymore while P1 was full. I returned the car on Tuesday morning (29-03-22) at Nikola Tesla Airport on P2 because I could not enter the garage. The ramp did not rise and after talking to the ramp operator I was told that Avis no longer has a place in the garage and that I should park on P1 (otherwise no one informed me in advance about this). When I came to P1, the ramp did not rise because the parking lot was full (I pressed the button on the ramp and it said the same thing). The only thing I could do was park on P2, which I did to get on the flight. Another option was to leave the car in the middle of the street. Since I don't think it's my fault, I demand that my money be refunded to the card. If it's something else, please explain. Greeting "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BELGRADE, ZZ - Reviewed by KEVIN - 23 February 2022

" Additional charges need to be explained why when the car is returned and not a charge on the account days later. This is not good!!!! "

" when the car was dropped off the staff member said everything was good and mentioned nothing about a charge for anything. A couple of days after my return then was a charge on my account (plus a fee for a non euro transaction) No explanation for what this is for. This is now the second time this has happened. I have used Avis alot of time over the last few years and this has made me not book again with them. "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by BLAGOJE - 21 January 2022

" I always use autoeurope for booking. "

" Charges not stated in booking in amount of 5eur, won't break the bank but not transparent. Some front desk staff very judgmental. Can find alternative with lower deposit on credit card "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BELGRADE, ZZ - Reviewed by FADI - 13 July 2021

" vey bad experience - I didn't get the car I rented, moreover, money has not been refunded. "

" No credibility and lack of professionalism - I have waited for a very long time at AVIS office waiting in the queue and then they have told me they have no car available!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELGRADE, ZZ - Reviewed by MARKO - 07 July 2021

" I'm using Auto Europe for couple of years and have positive experience. "

" Friendly and helpful staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by KEVIN - 30 March 2021

" I find the website and ease of booking very good with auto europe, it is very rare that they are beaten on price too. "

" I have rented from Belgrade many times and used different companies. Avis is one of the best i have used in terms of staff but the cars are usually more damaged or have other issues compared to others i have rented from. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

BELGRADE, ZZ - Reviewed by PAVEL - 09 March 2021

" fast take the car as well as dropp of, nearly new car (but in basic complectation - no park tronik or rare camera) "

" fast take the car as well as dropp of, nearly new car (but in basic complectation - no park tronik or rare camera) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BELGRADE, ZZ - Reviewed by ZORAN - 10 February 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by ZORAN - 29 January 2021

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NIS, ZZ - Reviewed by NEVENKA - 06 October 2020

" Best rates in the market "

" The staff was friendly and efficient, the vehicle in a great condition. I am a returning customer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NIS, ZZ - Reviewed by BOBAN - 06 August 2020

" But was told full insurance I bought with you will not automatically cover and should an accident happen, it has to be dealt with you. Perhaps that should be mentioned on your website. "

" Great car, awesome people. Due to 1,000 euros block on credit card and credited back few days later, due to currency exchange rate, small amount was charged on my credit card. That should not happen and customers should not depend on currency fluctuations. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by JOHN - 20 July 2020

" Great prices, flexible booking, excellent service "

" Very fast pick up and drop off, friendly staff, and a very nice car. Will definitely use them again. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by NENAD - 09 July 2020

" Positive "

" All good except - announced extra fee of 3, 01eur for airport fee? - had to wait for car check at dropoff for 15min "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by AHMED - 26 February 2020

" Great user experience in comparing the result and very competitive prices. "

" There was a difficult customer ahead of me who delayed the process but overall the staff was efficient and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by ZORAN - 22 October 2019

" All excellent "

" All excellent "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by MURAT TOLGA - 16 October 2019

" your call center and your office doesn't help me . "

" I did reservation 1 day before, I need cancellation but you didn't cancel it and you did'nt do any refund. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELGRADE, ZZ - Reviewed by MILAN - 20 August 2019

" Best value "

" Avis is the best value at BEG. The only thing missing is Avis Preferred skip the line. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by PREMKRISHNA - 15 August 2019

" There is one set of reservation support team (Niina Heinänen‍) who is chasing me away and asking me not to follow up with them for their failures and to follow up with customer care instead whereas there are few staffs (Nuno F and Mauro) with the same reservation support team who are willing to help and get my refund back. "

" I was told at the airport that they do not see my confirmation in the system and so could not issue a car. Time : 9:30, waited for 1 hour at Avis. Family of 4 ( husband, wife, 5year and 1.5year old kids) "

Value for Money: 1
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 5

BELGRADE, ZZ - Reviewed by FRANK PAUL - 01 August 2019

" A very good experience all together. "

" Very good and efficient. Still waiting for my deposit to be released on my credit card, but other than that it was all good. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

BELGRADE, ZZ - Reviewed by SIMON - 29 July 2019

" The Auto Europe service person on the phone was not capable of accomodating my needs. After a very long discussion I was offered another car with deducted fee from my last booking. The level of deduction was way to low. No other reimbursment or alternatives were suggested. I will not use Auto Europe for my needs any more. "

" Our flight was delayed, when we landed i was even more delayed at the AVIS office with a 1h que. When approaching the desk, AVIS representative said there are no cars for us because we are 1h delayed. When asked to get us a new car the office person said there are none. We were in total 2h late to my pickup and this disrespectfull tone from the front office person was the worst i have ever experienced. I have travelled through the world and always got some sort of help but here the front office person was rude, obnoxious and extremly non-service minded. The Belgrade office has got my flight info, i have called the front office at Belgrade airport prior to my arrival and when i started talking they simply droped the call in my ear!! I have also talked to AVIS representative in Sweden and the ASSURED me that my car would be there for me even if i would be 1 day late!! I have booked this almost 1.5 month in front to be sure i got the car and then this happens?! This was truly worst experience with AVIS in Serbia. AVIS is not going to have any of my business any longer. Nor will any of my friends. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELGRADE, ZZ - Reviewed by DEJAN - 20 July 2019

" I hope that I am the only one with such bad experience otherwise Avis will be in problem. The name that they worked for is going down drastically "

" It was really unprofessional from your side to confirm the vehicle and take the payment in advance and once I arrived at Belgrade Airport from unprofessional approach from Avis there was no vehicle available. So I was left without a car and had to go and chase other car rental companies to find a car on the spot. Very disappointed in auto Europe confirming something and tot delivering. Demanding for immediate return of pre payment "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BELGRADE, ZZ - Reviewed by MILAN - 18 July 2019

" Thanks a lot! "

" Great service, competable price Thanks! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by DRAGAN - 16 July 2019

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BELGRADE, ZZ - Reviewed by DINO - 14 July 2019

" d "

" Avis Serbia suggested me that the extra insurance (full cover) I paid to Auto Europe is not valid with them and charged me 90e extra euros for the full cover even though I paid the full cover with Auto Europe. All in All 250e for 5 days. Never again "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by JASPER - 26 June 2019

" no comment "

" no comment "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BELGRADE, ZZ - Reviewed by MILAN - 09 May 2019

" Even though the AE reservation was until 16h, Avis contract was until 15h (the same time of day as pickup time) and I was charged extra for "late" return. "

" We waited for one hour for the car (apparently it was not available) until a senior employee arrived and authorised a different (better) car in lieu. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by NIKOLA - 21 November 2018

" Everything was great. "

" Professional, efficient and fast servis. I will definitely be using avis again in my future visits to serbia "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by MARIO - 01 November 2018

" As said about this blocking amount is outrageous....and offering extra insurance over and over again is too annoying "

" The female operator I had upon getting car was very rude. She was forcing me to take their insurance which I already had with another insurance, trying to scare me that other insurances don't accept claims in Serbia(not true) after I left I heard her say something to her colleague about me which is not so professionial. She had the cheek to tell me, listen you only paid 57EUR upon asking for clarification about Car Class. The amount that they block on your visa is outrageous 1250EUR is not for a Ford Fiesta in my opinion. Other than that very good service. "

Value for Money: 10
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by MILOVAN - 25 September 2018

" You got yourself a returning customer! "

" Very efficient and good service. Car better than expected. You got yourself a returning customer! Regards "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by MLADEN - 24 September 2018

" very good "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by NEBOJSA - 11 September 2018

" Fast booking, good prices "

" Very long procedure for stuff to fill the contact for each person. Need to wait app. 15-20 min. to sign the contract and more 15-20 min. to pick up the car together with some guy from stuff. So, you will spend at least 30 min. If you are the first person in line. If you are not, than count 30min more waiting for each person in line before you. This can be really frustrating if you are on 5th-6th place in the line. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 4
Condition of the Vehicle: 10

BELGRADE, ZZ - Reviewed by SANJA - 29 August 2018

" everything was Ok. "

" I had very positive experience with Avis overall. Only comment would be regarding longer time I had to wait to take car (one person at counter) "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

BELGRADE, ZZ - Reviewed by ENRICO - 16 July 2018

" Staff at the counter had a bad attitude toward customers, that applied to my personal case and also to the lady next to me while I was starting my rental. For example you cannot say: we don't have the car you booked, we'll give you an upgraded one which you normally would pay more. We're making you a courtesy with this upgrade. The car was in poor conditions, I'm not taking about the external scratches but the inside; the car smelled smoke, was poorly cleaned inside and had a hole in the seat because of a cigarette. "

" Half of the modules provided were available in Serbian only (not even a double version). It was not clear how much was booked/blocked on my credit card at rental and how much was unblocked at drop off. No explanation has been given on why the values differ. The tank was not given full when the rental started but was claimed to be so. "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 2

BELGRADE, ZZ - Reviewed by ZIVOJIN - 23 June 2018

" Those days everybody can take your money from your card without even ask. "

" Instead of agreed $137 Avis took from my account first $267 on a first day of car rented and than last day another $500. Those were expencives which I didnt find in previous online agreement. Avis robbed me. "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 4
Condition of the Vehicle: 10