Auto Europe
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- Central America
AVIS MONTENEGRO CUSTOMER REVIEWS
- 6
- 5.1
- 8.1
- 6.9
- Value for Money
- Efficiency of Counter Staff
- Condition of the Vehicle
- Expediency of Drop-off
AVIS MONTENEGRO Car Rental Reviews
Average Rating for Avis :
TIVAT, ME - Reviewed by ARTHUR - 31 August 2025
" rude and disrespectful workers "
" This branch of Avis in Montenegro are scammers. They force you to buy another insurance although i've already got a full insurance in the voucher "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by GABI - 24 August 2025
" Easy and fast. "
" Verz bad local Avis station, avoid at all cost. "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 2 Condition of the Vehicle: 1
TIVAT, ME - Reviewed by EITAN - 10 August 2025
" I was disappointed to discover that the Full Damage Protection insurance was not enough for the rental company. "
" I order a car from AVIS at Montenegro with Full Damage Protection and pay accordingly. At the AVIS counter on the airport, I have been requested to add 200 euro for insurance with the claim that the Full Damage Protection that I pay for is not enough. I have been told that without this extra 200 euro they will not give me the car. This is not what I expected... "
Value for Money: 6 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
TIVAT, ME - Reviewed by CAROL - 16 May 2025
" The service of Avis Tivat in steeling from me and I decided not to use the service of this company anymore and to disrecommend to all my friends and family "
" bmission Date: 18-Apr-25 Voucher number: 22142551 Inquiry: Charged Locally Ticket number: 4237774 Comments: Hello, I made a reservation for Tivat, Montenegro from 09-16 April. I payed 254 euro to auto europe, which was charged by you in 05 March 2025- in Israeli Shekel. When i arrived to Avis in Tivat, they charged me with extra 288 euro for the reservation despite that I payed in advance and the woman from the desk told me that I haven t any insurances "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 9 Condition of the Vehicle: 6
TIVAT, ME - Reviewed by BENJAMIN - 02 November 2024
" The issue of ending up paying twice the amount we were supposed to was obviously problematic. Locating the drop-off location was difficult. The car parking needs some walking to get there, problematic when it is raining. "
" When I came to pick up the car we reserved, we were told that the insurance we got from you (full insurance) does not hold in Montenegro and we have to take their insurance. We showed them the insurance we got from you and tried to explain that we are supposed to be completely covered, but it didn't help. We ended up paying twice the original amount of car rental with your insurance. What can be done? Do you know about these regulations? I assume we need to get a refund either from you or from Avis. The staff was knowledgeable and patient, and tried to help a much as they could. The car was overall OK, just a couple of issues: the battery for the keys was low, and there's a need for a screwdriver to open the gas tank, otherwise it just does not open while pulling the "open gas tank" knob. "
Value for Money: 5 Efficiency of Counter Staff: 8 Expediency of Drop-off: 7 Condition of the Vehicle: 8
PODGORICA, ME - Reviewed by ALEKSANDR - 02 March 2024
" Everything was fine until the staff member asked for a card for the deposit. The deposit turned out to be a very large 1500 euros when the whole rental came out to 140 euros. I had money on my card, but for some reason the system refused to accept it. The employee said it was because the card was not a credit card but a debit card. I had already used this card for renting in other countries, including Avis. It turned out to be because of the amount of the deposit. Because when the employee specified the deposit amount of 400 euros, the system accepted it. It turned out to be the only way to rent a car - to lower the deposit amount. The employee said that it was possible if I bought additional insurance (even though I had full insurance). In the end I had to pay 180 euros extra to rent the car. So the total cost of the rental was 2 times higher. It was very bad for me "
" Everything was fine until the staff member asked for a card for the deposit. The deposit turned out to be a very large 1500 euros when the whole rental came out to 140 euros. I had money on my card, but for some reason the system refused to accept it. The employee said it was because the card was not a credit card but a debit card. I had already used this card for renting in other countries, including Avis. It turned out to be because of the amount of the deposit. Because when the employee specified the deposit amount of 400 euros, the system accepted it. It turned out to be the only way to rent a car - to lower the deposit amount. The employee said that it was possible if I bought additional insurance (even though I had full insurance). In the end I had to pay 180 euros extra to rent the car. So the total cost of the rental was 2 times higher. It was very bad for me "
Value for Money: 4 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 7
TIVAT, ME - Reviewed by VLADIMIR - 31 December 2023
" No comments "
" No comments "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by ARIE DAVID - 26 February 2023
" all perfect "
" all was good "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by CRISTINA - 24 October 2022
" Easy booking "
" We had to queue for 3hours at Podgorica Airport to pick up the car as there was only one staff member at the counter and one other staff taking people to their cars. This delayed our entire day and we had to change our travel plans completely. "
Value for Money: 8 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by MIHAEL - 25 August 2022
" Like it "
" Didn't like the additional unneeded upsell "
Value for Money: 3 Efficiency of Counter Staff: 6 Expediency of Drop-off: 8 Condition of the Vehicle: 8
PODGORICA, ME - Reviewed by CLAUDIO - 10 November 2019
" Plase let me know how can I denounce Avis People to authorities. I can't stand when people try to steal money! "
" TO AVOID!!! I did not buy a full excess fee reduction from Avis at the desk because I purchased the insurance from Autoeurope. Result: they tried to cheat us and steal money in two ways. 1) Fuel tank was half at the beginning and they wrote full tank on the document 2) They did not mentioned all the scratches of the car and at the return they wanted to charged us the not mentioned. Fortunately I made a lot of pictures of everything before starting the tour and so after a strong "fight" at the counter they stepped back from their trial to steal money (point 2 would have stolen money from Autoeurope since I had the full damage cover policy with you). Actually today after 10 days I still have 1.500euro blocked on my credit card. They did not took these money, but they are still blocked on my bank account (not yet released by Avis). If they take 1 single euro I will denounce them to the police authorities. I can share my Avis documents and my pictures with anybody, if you need it. At disposal for any denounce to Avis people at Podgorica Airport. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by STEFAN - 23 September 2019
" I'm extremely unhappy with this last reservation and I'm considering not to use your services anymore! "
" I already wrote you 3 times, but it looks like you're not really interested!!! "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 1
PODGORICA, ME - Reviewed by BRAS - 08 August 2019
" good experience "
" good experience "
Value for Money: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 8 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by IAKOV - 14 July 2019
" Add on options from avis manager. Additional charge. Terrible work "
" Terrible work. Absolutely unsatisfied "
Value for Money: 10 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by JOZSEF - 19 June 2019
" Count more time for receiving and return car. Staff for rent a car companies very slow. "
" Car parking allow only 15 minutes for free .If car receiving take more you must pay parking fee.Return car was no staff in parking area.Receiving car was very slow. "
Value for Money: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 6 Condition of the Vehicle: 8
TIVAT, ME - Reviewed by GRIGORY - 07 May 2019
" Dear Company It was my second experiance with you and I can inform that the first one was perfect in March this year in Geneva.I didnt have any issues there however here in Montenegro unfortunatly it was awful !!!I think it was not because of you but because of local staff there.Any way due to my contract with you I paid back super cover in advance but the staff in avis there told me that they cant see my full payment which was 91 euro with super cover.They could accept only 68 euro and I must to pay 50 euro more for coverege to AVIS! I said its not possible couse I have already fully paid for everything! They said no.After that I called to your staff and you informed me that I am absolutly right and I shouldnt pay for cover again couse everything has been paid in advance by me. When I reterned the car I made attempt to talk them again about this problem however my bank account had been charged finally. So i have no idea who is right and who is wrong but I was charged twice with same service... I assume that I had been cheated finaly thats why I cant recomend use this service in Montenegro to anyone regards, Grigory Galperin "
" Dear Company It was my second experiance with you and I can inform that the first one was perfect in March this year in Geneva.I didnt have any issues there however here in Montenegro unfortunatly it was awful !!!I think it was not because of you but because of local staff there.Any way due to my contract with you I paid back super cover in advance but the staff in avis there told me that they cant see my full payment which was 91 euro with super cover.They could accept only 68 euro and I must to pay 50 euro more for coverege to AVIS! I said its not possible couse I have already fully paid for everything! They said no.After that I called to your staff and you informed me that I am absolutly right and I shouldnt pay for cover again couse everything has been paid in advance by me. When I reterned the car I made attempt to talk them again about this problem however my bank account had been charged finally. So i have no idea who is right and who is wrong but I was charged twice with same service... I assume that I had been cheated finaly thats why I cant recomend use this service in Montenegro to anyone regards, Grigory Galperin "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 1 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by BART - 03 May 2019
" Had to wait more than half an hour before inished. The drop-off was much more efficicient. The car wasn't that great. "
" Had to wait more than half an hour before inished. The drop-off was much more efficient. The car wasn't that great. "
Value for Money: 7 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 7
PODGORICA, ME - Reviewed by SIMON - 24 March 2019
" I will never rent though Auto Europe again as it is absolutely pointless. None of the information online was correct at all including prices for GPS, full insurance, cross border fees and so on. It just complicated everything and took longer for Avis to respond. Useless and a waist of my time. Next time I will rent straight from the source. "
" Super experience with Avis but absolutely terrible experience with Auto Europe. You have lost a customer for ever. Next time I will happily contact Avis straight. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by YAAD - 27 September 2018
" no conection beside order "
" we order the car to 13:00, it wasn't ready untill 15:30. we waited 3 hours at the counter and to get the car. The staff was slow, sent us to a car park where there was no avis people to help or a sighn of avis. later came one gay with no avis shirt so hard to find. He talked no nice, and said the car is at wash and dont know how long it will take. we ask for an alternative car in same class and they were not helpful and do nothing about it. The fuel tank was marked 3/4 at the paper but when we checked it was 1/2. Overall, bad experence with avis at first day of taking the car. "
Value for Money: 6 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 9
TIVAT, ME - Reviewed by VEDRAN - 10 September 2018
" Already wrote in line 3. "
" There were significant insurance charges on top of what I already paid online. When I wanted to pick up the vehicle, I was told that I need to have credit card (not debit) in my name in order to pay for insurance. Minimum insurance was 131 euro + 300 euro deposit. First day of my vacation I was short 430 euros, completely unexpected. I believe that this needs to be communicated to customer in a clearer way then writing it in terms & condition of rental contract. 3 customers who were in line with me were having argument with AVIS staff at Tivat airport Montenegro. It all seemed like a shady scheme to take more money from your customers. I understand that this is not the case but I also understand that I didn't get in such awkward situation in a long while. I do know better now and I am not unsatisfied overall but this is, in my opinion, something that should be improved on. Experience of picking up the car I did not like one bit (so didn't 3 customers before me. They were very unhappy). "
Value for Money: 7 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by EFSTRATIOS - 09 August 2018
" A reliable car and a beautiful place as Montenegro is, are enough for a good vacation "
" One of the best companies in their field. "
Value for Money: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
TIVAT, ME - Reviewed by YOSEF - 06 July 2018
" Dear sir mom. I bought from Auto Europe a reservation for car which included - Rental with refundable excess package. At the AVIS office at Tivat airport – In spite of my explanations that I have my own insurance for damages to cover THE excess !! - The people at the desk made me an offer I can't refuse : They will let me have the rented car only if I consent to add to my contract a super coverage . Since I did not want to spoil my vacation I had to agree. If Auto Europe has any power to change Avis conduct at Tivat airport I would appreciate to get a refund for the 118.58 euro AVIS charged me for un needed super coverage. Please send me a email address so I could send you : 1 The copy of my booking from Auotourpe 2 AVIS contract with the un needed super cover!! Hope to get from you the help to let me feel not cheated. Best regards Y asher "
" Dear sir mom. I bought from Auto Europe a reservation for car which included - Rental with refundable excess package. At the AVIS office at Tivat airport – In spite of my explanations that I have my own insurance for damages to cover THE excess !! - The people at the desk made me an offer I can't refuse : They will let me have the rented car only if I consent to add to my contract a super coverage . Since I did not want to spoil my vacation I had to agree. If Auto Europe has any power to change Avis conduct at Tivat airport I would appreciate to get a refund for the 118.58 euro AVIS charged me for un needed super coverage. Please send me a email address so I could send you : 1 The copy of my booking from Auotourpe 2 AVIS contract with the un needed super cover!! Hope to get from you the help to let me feel not cheated. Best regards Y asher "
Value for Money: 1 Efficiency of Counter Staff: 1 Expediency of Drop-off: 8 Condition of the Vehicle: 10
PODGORICA, ME - Reviewed by PATRICIA - 17 June 2018
" Autoeurope was ok but I'm not happy with the Avis experience. "
" We were really disappointed with the staff at Avis in Podgorica. They asked me to sign a form that says they can charge my card for ANY sort of charges up to a year after the rental. Wouldn't give me the car without it. When I argued that the return of the rental should ensure no damage charges, they shrugged me off. I am not confident I won't suddenly find random charges for damage I did not commit at some point down the track. When I asked these questions, the staff were very rude and kept saying 'Lady, this is the way it is, you sign or you get no car'. "
Value for Money: 7 Efficiency of Counter Staff: 3 Expediency of Drop-off: 3 Condition of the Vehicle: 5