AVIS ICELAND Car Rental Reviews

KEFLAVIK, IS - Reviewed by MARIO - 29 February 2024

" Due to the unexpected charges at the counter the experience was far from great. "

" Unexpected charges at the counter (wind and gravel damage protection) not covered by Auto Europe's car rental voucher. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by JOUKO - 31 August 2021

" Joo "

" Joo "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 8

REYKJAVIK, IS - Reviewed by ANASTASIA - 13 October 2019

" Always happy with Auto Europe, but not always happy with the car rental companies unfortunately "

" Had to wait 25 minutes in the queue (2 customers before me), lengthy process. The staff tried to give me a Hyundai i20 even though I had paid extra for a Polo (1 class above). Had to argue with him until the "found" the keys to the Polo in the back. "

Value for Money: 8
Efficiency of Counter Staff: 3
Expediency of Drop-off: 3
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by LARA - 26 June 2019

" Best prices great website. "

" The GPS did not work. I sent an email on the 2nd day of rental and when I returned the car I asked for a refund. They refused to give it. I spent time with customer service over the phone as well and now I need to dispute on my credit card "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

REYKJAVIK, IS - Reviewed by BEN - 12 February 2019

" As always perfect booking "

" Nothing to complain, free upgrade, spotless car and friendly service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by KIM - 02 January 2019

" Very convenient service and good navigation site. "

" Car parked in a dark lot and so hard to verify any existing damages. There was a bit of pressure to sell the sand and ash insurance also. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

KEFLAVIK, IS - Reviewed by JERILYNN - 29 November 2018

" Awful. "

" WE WAITED IN LINE FOR 2 HOURS at Keflavik to pick up our rental. It was horrible. Your counter staff were slow, rude, and terribly inefficient. It was horrible. Everyone in line was unhappy. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

KEFLAVIK, IS - Reviewed by JACQUELINE D - 06 September 2018

" I did see that auto europe had the best priced options. "

" I felt that I had already paid for the full insurance online. When I arrived weary and tired to the desk the first thing I was told was I needed more insurance. The scare tactics were forced on me. It was an unpleasant experience. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by ANSON - 27 August 2018

" Rude counter staff. My flight arrives 40 mins early and counter staff refused to serve because I am early. Very pushy and continue to use scare tactics to force me to purchase extra insurance. "

" Rude counter staff. My flight arrives 40 mins early and counter staff refused to serve because I am early. Very pushy and continue to use scare tactics to force me to purchase extra insurance. "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

REYKJAVIK, IS - Reviewed by KATHLEEN - 04 August 2018

" The whole thing was easy, economical and efficient. "

" The whole thing was fine and the people at the counter who helped us were particularly helpful and friendly and started our trip off on a really good note. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KEFLAVIK, IS - Reviewed by MAREK - 02 June 2017

KEFLAVIK, IS - Reviewed by GEORGIOS - 16 April 2017

KEFLAVIK, IS - Reviewed by PEEP - 28 February 2017

" Good prices, keeping promises "

" Got great car and good service "

EGILSSTADIR, IS - Reviewed by OVIDIU - 21 January 2017

REYKJAVIK, IS - Reviewed by PETER - 17 August 2016

" fastest booking site who compares prices. Booking goes in one minute "

" No staff to check the state of the car at time of pick up. On paper only minor scratch, in reality full with tarr damages and 3 stone impacts in wind screen.3 times I had to go back and forth between desk in airport and car park. The last time I had to make pictures myself and return to the desk. Apalling. "