AUTO EUROPE AUSTRIA Car Rental Reviews

VIENNA, AT - Reviewed by FAHAD - 21 September 2025

" The autoeurope.eu full insurance expenses considered only basic insurance at sixt and I did lose a lot of money because of this "

" Very i "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by BEAT - 10 September 2025

" Habe diese Situation bereits per Mail der Auto Europe gemeldet aber bis jetzt keine Rückmeldung erhalten bezüglich meiner Reklamation auf Rückerstattung. "

" Sixt verweigerte die Übergabe des Fahrzeuges weil mein internationaler Führerschein in Österreich nicht akzeptiert wird. Hoffe dass mir Auto Europe die vollständige Vorauszahlung für diese Wagenmiete zurückerstattet. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by ASSEN - 25 August 2025

" Everything was very good. "

" The car which I received was very clean and in perfect condition. The Staff organized all details very fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KYRIACOS - 22 August 2025

" It was a fantastic experience and the comfort level was just great. The economy of the car was splendid and I have to add that we got an upgrade for free from a manual to an automatic. "

" It was a fantastic experience and the comfort level was just great. The economy of the car was splendid and I have to add that we got an upgrade for free from a manual to an automatic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SIMONA - 16 August 2025

" Everything was great. The car was good and we didn't have any problem. "

" They gave us very clear instructions and we didn't have any issue. The price was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by IOAN MIRCEA - 31 July 2025

" Sorry, big problems with Dryyve in Austria. "

" I rent a car with enough space for 4 persons with 4 lugages - an Opel Crossland X SUV - but firstly I found in parking (at level 8 in Vienna Airport) an Opel Mokka, that was too small. I went back and they changed the car with an Opel Astra SW - it was enough space for us but not SUV... it doesn't matter, we took the car with a huge insurance (355 euro, including a second driver)(rental was only 240 euro for 7 days), 20/27.07) and paying an extra guarantee of 200 euro... we drove around 130 km to Bad Tatzmandorf where we can"t open the trunk of the car and also to close the car doors.. we report the car defect and put the car in the garage of the hotel.. in the next day it came a men from the assistant company but he didnt solve the problem and they took the car on a platform .. Dryyve dont offer us another car, just after several discutions the service company offered a car in exchange for 5 days if we go to pick it up from Graz !!! on our time and money to travel to Graz and back to Bad Tatzmandorf 1! we was and took the car (rented from Buchbinder, paying another 100 euro as insurance and 200 euro as guaratee) to enjoy the holiday.. In 28 of July, Dryyve sent us an email to drop-off the car !! or to extend the rental period !! I explained in my response the situation and they advice me to ask AutoEurope for compensation for the days without a car !! Even since today 31.07 they didn't sent us back the guarantee of 200 euro.. Very unpleasant experience !! I use AutoEurope 2 or 3 times per year but always without problems like this. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 5

INNSBRUCK, AT - Reviewed by JOUNI - 22 June 2025

" Worked fine. "

" Worked fine. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALEXANDER - 19 June 2025

" Should also have the option to show cost of cross-border fee that each company charges "

" Hidden costs that are mentioned at the counter, e.g. 1) no road assistance if you do not pay for extra insurance, 2) second driver is extra cost if you do not pay for extra insurance "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SHAUL YEHUDA - 19 June 2025

" Waiting for their care and service if they succeed I will recommend you if you let the rental company steal our customers I really can't recommend you "

" They behaved like robbers. They are not trustworthy. No matter what insurance you add, they will charge you more and more. They are simply robbers. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by SEBASTIAN - 16 June 2025

" I booked a Ford Focus or similar, but got a Toyota CH-R a vehicle with less room especially in the boot. We still managed to squeeze everything in though. What was very disappointing, was the fact that I purchased extra coverage through Auto Europe but when arriving to collect the vehicle there was no trace of this transaction visible for the person working for Hertz. The emails I had gotten from Auto Europe were of no help in this situation because nowhere could I find the specifics of the package I booked. So begrudgingly, because I was pressed for time I had to pay another 100,50 for Hertz' full protection. "

" I booked a Ford Focus or similar, but got a Toyota CH-R a vehicle with less room especially in the boot. We still managed to squeeze everything in though. What was very disappointing, was the fact that I purchased extra coverage through Auto Europe but when arriving to collect the vehicle there was no trace of this transaction visible for the person working for Hertz. The emails I had gotten from Auto Europe were of no help in this situation because nowhere could I find the specifics of the package I booked. So begrudgingly, because I was pressed for time I had to pay another 100,50 for Hertz' full protection. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VAIBHAV - 16 June 2025

" Good "

" The car category that I had booked was not available and I had to wait for over an hour to get another car of a different category. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by CHANDRASEKAR - 13 June 2025

" Overall it was pleasant "

" Pick up was easy , but the time of business is from 8Hrs to 23 Hrs. is catch for travelers "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TOOMAS - 28 May 2025

" AUTOEUROPE.eu is a good portal and a good partner. I use it very often and am very satisfied. "

" This was a bad experience with car rental. When I returned the car, the rental company presented me with an invoice for the damage to the wheel rim and for an additional car wash (about 30 euros) , totaling over 400 euros. I protested and presented the photos I had taken, which showed that the damage to the wheel rim had occurred earlier. The rental company ordered an additional survey and then agreed with my protest and refunded the money (wheel rim) to my credit card. I have been traveling independently for more than 20 years, and such "charging extra money off 30 euros" for a normal and self-explanatory car wash is completely unexpected. Based on previous experience, I can say that every car is washed and cleaned before the next pick-up, and this fee is included in the price. It is unthinkable that I should have to wash the car inside and out before returning it. I am convinced that the rental company knows exactly that every returned car goes to the car wash, but still charges extra money for the car wash. Unfortunately! Thank you! "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VIKTORS - 20 May 2025

" Please check my comments in p.3. This costs 49.62EUR was not indicated in voucher Nr.22159457-1. Please give insrtuction to Dryyve for return amount 49.62EUR to my account "

" After car return 16.05.2024. I receive from Dryyve additional Invoice INV-89901 for 152.78EUR. I agree for costs 103.66(incl.Cross Border peasele 82.50EUR and Austrian vignette usage 20.66EUR) but I not agree with others costs 49.62EUR(Cleaning surcharge and some taxes) "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by MARIAN - 07 May 2025

" Best value for money as always. Well done! "

" Fast, clean, efficient "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by SANJAY - 23 April 2025

" I have been booking my rental cars from Auto Europe. Have not faced any issue personally. But car rental companies like Dryyve should be put in check if they are not easy or friendly "

" I booked for a large car, however ended up getting a compact car. We did not smoke in the car, however they charged us for extra cleaning stating that the dust cleaning needs a deep cleaning. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 3
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by DIEGO - 16 April 2025

" Very good "

" Very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ISRAEL - 11 April 2025

" We paid 277€ for the car - cheapest we found for the car we wanted. Got scammed by dryyve "

" We booked a rental car for a week in Austria through Auto Europe, opting for their most comprehensive insurance package to ensure peace of mind. What followed was nothing short of a scam. Upon arrival, Dryyve fined us €100 for being late -- despite no prior warning that such a charge existed. Then, under pressure, we were forced to purchase an additional €214 insurance package -- one we didn't want or need -- with the claim that "no matter what happens, you won't pay a dime." The car was handed over with 6/8 of a fuel tank, not full. We returned it spotless, undamaged, and with a full tank. And yet -- despite nothing happening to the car -- we were just hit with an additional invoice for €128: €82.50 for a so-called "damage administration fee" (with no damage reported or documented), and €25 for cleaning -- before tax. All of this is on top of the €277 we initially paid to Auto Europe. In total, we were scammed out of €442 beyond the original rental price. This experience was dishonest, exploitative, and deeply frustrating. I sincerely hope no one else falls victim to this scheme. Rent elsewhere. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 31 March 2025

" AE is great just you do not care about comments given by clients... "

" Dryyve is applying a "fraud" system and ripping off clients with fake extra costs...reported them to the police in Austria "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by FAIZAN - 24 March 2025

" NA "

" My car broke down in the middle of Germany!!!!!! I had no way of driving the car back to the vienna office. It was an absolute disaster "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by LOUKAS - 20 March 2025

" Excellent experience thank you autoeurope.eu i am always a happy customer of yours and i am enjoying good quality of service. "

" Everything was great. The only thing is that they forgot to give me the exit card from the parking which would have been a problwm if i were to take the car out on hours taht they are closed. Otherwise, great experience and great car for my long trip. I was given a peugeot 2008. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by AIVARS - 18 March 2025

" Thank you. "

" Hi. Car was unusually small. :-) But new and clean. Little pity that there were no options for something bigger, though guys at counter saw that we were 4 persons with 2 checkin bags and 4 cabin bags. Othervise, thank you. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GERNOT - 13 March 2025

" terrible, see above "

" I already complained to Dryyve .. first car was massively damaged, 2nd car no rims and dirty and also slightly damaged, upon return I get charged for "cleaning" which was definitely not necessary .. I have booked quite a few rentals with Dryyve but this was mu last one, terrible experience, G "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SHAI - 13 March 2025

" A feeling of disrespect for the customer. I will not rent a car from Hertz again. "

" I order mercedes c class petrol, but they dont have this kind of viehicle,they offer me hybrid car and i told them as a medical resonns i cant drive hybrid or electric car, They treated me with disdain and without any intention of finding a solution or another vehicle. I was forced to upgrade my reservation for an additional 100 euros. The upgraded vehicle I received was also an old, battered one that had seen better times than it had in a while. The rental experience was poor and beyond criticism, and as mentioned, it cost me more and was unpleasant "

Value for Money: 4
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by ADRIAN - 11 March 2025

" Please double check all information you are delivering regarding dryyve.com. The working hours are different that you posted. There are a lot of adds-on on the renting costs (road tax, clean2clean, transit taxes). All in all a rigid company. "

" Unpleasant experience due to an endless list of unexpected taxes, tariffs and hidden costs. all these for customer safety and satisfaction. Pre-check registration is useless, time at the check-in counter is similar with other companies that don't apply per-check. The delivered car had technical problems. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 2
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by PETER - 07 March 2025

" Autoeurope is a nice platforms but: - lacks an APP! - does not care about feeback to rental experiences and problems with rental companies! "

" car in VERY bad condition, 86000 km many damages all around the car dirty inside especially the wind screen SMOKER car and stinks! "

Value for Money: 3
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by GEORGIOS - 06 March 2025

" Very unsatisfied "

" We started with a reservation of 75 euro and finally I paid for 400 euro . With many extra charges "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by GERHARD - 04 March 2025

" I didn' t hat contact with AutoEurope but so far everything worked. "

" Very bad drop off experience, in the garage the guy said everything OK and later I got a bill for cleaning. "

Value for Money: 4
Efficiency of Counter Staff: 4
Expediency of Drop-off: 1
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by PAUL - 12 February 2025

" Wij huren ca. 50 keer per jaar een auto met ons bedrijfje. Dus dat zegt al genoeg denk ik "

" Is een fijn maatschappij waarbij men vaak denkt in oplossingen. Waarbij ik helaas moet zeggen dat de schiphol desk de minst klantvriendelijke is in de landen waar ik vaak huur. Tja sorry. Ik zal dan wel net de minst vriendelijke mensen treffen steeds. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by EMMA - 12 January 2025

" My experience was wonderful. "

" The service was amazing and quick. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JONAS - 12 January 2025

" The experience was very swift and the car was in perfect condition. "

" It was an amazing experience, the service was very friendly and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CRISTIAN - 07 January 2025

" Great "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by VAHAN - 07 January 2025

" V "

" V "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SRIMANNARAYANA - 05 January 2025

" Very Good. "

" Very friendly staff at the counter. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 02 January 2025

" Great as usual...but still no App available!!! "

" Car severly damaged at pick up Car not the category ordered After discussong with staff they toöd me that it is a smaller category bit they do not have the one I booked Overall a DISASTER "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

SALZBURG, AT - Reviewed by IONUT - 19 December 2024

" Good experience "

" Good experience in Salzburg Airport, small place, but enough "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LINZ, AT - Reviewed by SABINA - 15 December 2024

" Every thing went perfect "

" I got exactly the car I ordered, the people are very friendly and the most important thing for me is, that I can bring the car back even if they are closed and throw the keys into a box. For me very important!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GERNOT - 14 November 2024

" great as ever "

" great as ever "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by YEVHEN - 11 November 2024

" - "

" - "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 29 October 2024

" great, an App would be nice! "

" car very dirty, likely a "flooding vehicle" as there was plenty of mud in and on the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 3

VIENNA, AT - Reviewed by FRANZ - 02 October 2024

" Making the booking was the most complicated part to get the full cover insurance but after that, no problems currently. Will highly recommend "

" Europcar had excellent service. Was a small issue with our credit card but they were very accommodating in helping to sort out the matter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARK - 11 September 2024

" Very good service throughout "

" Very efficient in both pickup and return. Vehicle exactly as described. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ELYASSIN - 05 September 2024

" I need ful refund "

" Suppler didnt get me the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by KURT - 03 September 2024

" very positive "

" we dropped off the car at vienna airport with a full tank as we had just refilled 500mts away. the dropoff is handled by a contractor. we were instructed to just leave the keys in the car and leave. yesterday we received an invoice for missing fuel and a fuel refilling fee of 35 eur plus tax. Unfortunately we do not have photos of the display showing the full tank so we cannot contest, but this lack of checking together with us now feels unfair. on the other hand the staff at europcar desk at vienna arrivals was the most cordial we have ever met. first ever staff to tell us that the autoeurope cover which we had was enough and there was no need for extra insurance! "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SVEN - 26 August 2024

" . "

" Apple CarPlay didn't worked well. Sometimes lost connection and I was driving phone in my hand. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by EDWARD PAUL - 24 August 2024

" Overall, a positive experience with the car (apart from the two things I mentioned before). "

" Cleaning could be improved... More importantly, although in my booking there was the full-to-full condition, at the counter we were told that it was not full and we had to bring it back with the same amount. This is practically impossible to do and I ended up leaving over Eur 20 extra in the fuel tank :-( Good luck to Dryyve (but I am sure this is a subtle way of getting some extra money from the client) "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by AHMAD - 23 August 2024

" No complaints.. It was outstanding "

" Excellent! Top notch! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KARIN - 22 August 2024

" . "

" First time used Auto Europe and first time when I got exactly the car I rented. Car was almost new, clean and in really good condition. Had a little issue with tire pressure while we were on the road but this was solved easily and fast via phone. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PAUL - 16 August 2024

" Siehe Punkt 3 "

" Effizient zuvorkommend gutes Auto "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RAMON - 13 August 2024

" Good prices, but not at all flexible on choice of vehicles or upgrades (even at an extra cost). Will definitely recommend to 3rd parties, but will need to warn them about the things that bothered me. "

" The only things that bothered me were that (1) their office is not at the airport, as stated on the booking reservation. One needs to call and they will come and pick you up froma meeting point outside the terminal and (2) they expected that, even though I paid for full cover insurance, I actually filed a police report for every minor damage, including a scratch... which I think is absolutely ridiculous, and finally (3) car was given to me with an empty tank, and i was expected return it with an empty tank, which I find is a bit cheeky. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by TONIO - 04 August 2024

" I will sure use Auto Europe for my next car rental. "

" Although I read negative reviews on Sixt Hilton Vienna, I can't say the same. As the minute we entered the office, we were welcomed and the person serving is explained every thing about the vehicle and other extra that one can opt for. Same was the drop. Had a problem with the fuel gauge since I purchased fuel protection from Sixt and two days after received an email from Sixt that they will refund us back part of the fuel back since we returned the vehicle almost with 3/4 tank full. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALON - 30 July 2024

" a "

" a "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VYACHESLAV - 20 July 2024

" Excellent "

" A perfect experience. warmly recommended. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by UGIS - 17 July 2024

" Thanks! "

" Everthing was fine. It is only logical that when the customer receives the car, he does not have dozens of photos with the smallest scratches to prove his innocence. Especially if all possible risk insurances are paid. It turns out that the first evening of renting a car is spent sending dozens of e-mails to the lessor, because you can only send a couple of photos in one e-mail. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RYO - 05 July 2024

" The price was good and it was easy to book the car. "

" The car was a bit dirty, and vignette was not attached to the car though the auto europe voucher said it's attached. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by SENTHILKUMAR - 27 June 2024

" As always very good. "

" Fast and nice, friendly staff. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by KONSTANTINOS - 22 June 2024

" All fine "

" all fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PANAGIOTIS - 21 June 2024

" Good "

" Good "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by ROMAN - 16 June 2024

" Thanks a lot! "

" Hi, it was great, without any problems. Thank you so much! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by AHMED - 02 June 2024

" Very good experience "

" Very good supplier & counter staff But they didn't except AMEX card "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MICHEAL - 22 May 2024

" Easy and Efficient for both pick up and return. Just ensure that you read what documents are required for the rental and check about how road tolls are done for the various countries that you are travelling through "

" Good Rental experience all around. KIA Sportage worked very well for 4 adults with 4 suitcases and hand luggage "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MERILIN - 03 May 2024

" It is really easy to book a car and to pick up. "

" The car pickup was really easy and everything went good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

INNSBRUCK, AT - Reviewed by LYNN - 30 April 2024

" All good. You need to pick up and drop off the car at the airport. No buses or taxis available if you drop the car off later at night. "

" Good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KLOTILD - 08 April 2024

" 10 "

" 10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GENOVEVA - 08 April 2024

" v "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GIZI - 27 March 2024

" Very fast company. "

" Very fast company. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GINO - 24 March 2024

" no hidden extras "

" no hidden extras "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 23 March 2024

" Nice car "

" Great staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by LEONA - 21 March 2024

" Very good car "

" Really helpful staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KÁROLY - 21 March 2024

" Brand new car and no hidden fees "

" CORRECT COMPANY "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by LAJOS - 20 March 2024

" Nice staff "

" I had a free upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by FELIX - 15 March 2024

" Many types of cars on offer "

" Fast and friendly service, and you have to pay only a minimum deposit amount "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by LORENZO - 15 March 2024

" reliable! "

" Very good! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by IGOR - 13 March 2024

" Everything was fine. When handing over the car, the receptionist was very picky. "

" Everything was fine. When handing over the car, the receptionist was very picky. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ELIAS - 12 March 2024

" Excellent "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by YAN - 12 March 2024

" Everything was excellent. Thanks "

" Everything was excellent. Thanks "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BENEDEK - 11 March 2024

" Very correct pricing, good car. "

" Very correct pricing, good car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BIANCA - 10 March 2024

" Easy booking way "

" Advantageous package offers that I could use to save money "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by THOMAS - 08 March 2024

" Friendly staff "

" Fast delivery, new cars "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by FANNY - 06 March 2024

" Nice staff, really good car and no hidden fees. "

" Nice staff, really good car and no hidden fees. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MATTHIJS - 05 March 2024

" I book always with Auto Europe and this had always been a very good experience. "

" It was a clean car and in very good condition. The lady at the desk was very efficient and very friendly. We had a good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VICTOR ION - 27 February 2024

" First they told me mastercard is not good for gurrsnty because they wanted to sell me insurance. In the end they used the card and everything was fine. At the end they charged me for an imagined damage and also recharged me what I have paid to you. Terrible experience. We are still arguing. I am on my way to cancel the last transaction. About 431 EUR including rental, vignette, crossborder which were paid at pickup. "

" Lies and theft "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by MARCEL - 27 February 2024

" It ia the first time i use Budget, and it was a very good experience. I will use it also next time! "

" Good car, fast service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by FRANK - 26 February 2024

" We appreciated that fact the staff waited for us after a flight delay, however, they charged us 45 Euros for being 5 minutes after their closing time (18:30) to collect the car. What we disliked was that they neither offered nor provided snow chains, despite the fact they knew we were going to a destination up the mountains where snow chains are obligatory in winter conditions. As a result we got stuck in the mountains after heavy snowfall (50 cm on 23/2/24), which caused us a lot of problems on our last day. "

" We appreciated that fact the staff waited for us after a flight delay, however, they charged us 45 Euros for being 5 minutes after their closing time (18:30) to collect the car. What we disliked was that they neither offered nor provided snow chains, despite the fact they knew we were going to a destination up the mountains where snow chains are obligatory in winter conditions. As a result we got stuck in the mountains after heavy snowfall (50 cm on 23/2/24), which caused us a lot of problems on our last day. "

Value for Money: 9
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by ELIEZER ARON - 22 February 2024

" Very quick, Very clear. good price. "

" The process was very quick. But the car I received was a bit damaged at the outside. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

INNSBRUCK, AT - Reviewed by ATLI - 13 February 2024

" Car hired with a short notice. AutoEurope served me well as often before. Thanks. "

" Helpful staff, good service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BENEDEK - 12 February 2024

" Nice rent a car company, no hidden fees "

" Nice rent a car company, no hidden fees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BENEDEK - 11 February 2024

" Very correct staff, no hidden fees. "

" Very correct staff, no hidden fees. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VERENA - 10 February 2024

" I always book here! "

" I am long term customer! no complaints! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KIRIL - 07 February 2024

" Overall great offers at first glance, lots of hidden costs and unexpected charges afterwards "

" Lot's of hidden costs, without prior notice. They did not honour the full-coverage insurance, bought from AutoEurope, because of a one-letter typo in my name. Made me pay extra 290 euro for insurance. Was also charged for extra millage, although there was no specific mention of the limit. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by EGILS - 01 February 2024

" booking is easy and understandable "

" + the car was received as ordered (station wagon), well maintained, good winter tires - had to wait a long time in the office for receipt "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 01 February 2024

" great as always "

" damages not recorded correctly in the contract car in good condition price reasonable but the vignette is separate (nice marketing but useless) tank not full which is a serious issue for driving...you have to stop first at a petrol station...and I cannot understand why - full to full is standard with all other rental companies new and very efficient car return "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by AURIMAS - 31 January 2024

" Nobody where waiting in the desk at 23:00, we where with a 7 month baby left without a car. Help desk is working from 9 till 13, but not on Wednesdays :D II will try to call last time before the appeal to the rights of the consumer. It is unbelievable!!! "

" Nobody where waiting in the desk at 23:00, we where with a 7 month baby left without a car . "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by PETRONEL - 31 January 2024

" Overall 10 points out of 10. No hassle no trouble of any kind and a very professional and client friendly check in process. "

" The lady at the counter was very quick to conclude the check in process and we had the car keys in no time. The car was in a very good condition, caused us no trouble during the rental and the return process was very easy and simple. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DEMETRIS - 30 January 2024

" We Have the worst experience ever with this company and they have trouble us only. "

" We have the worst experience ever from this seller. We are waiting more than 1:30hour to arrage us the booking... 1 staff for handle more than 10 people in the line... After they want more money for insurance and for the public roads fees... After they did not give us the car we have order and pay.. . They did not have the car ready. I send them also an email before so to have ready the car and make them also a reminder as we arriving at night. After they inform me that they will give us similar car and we are try to find the car 15 minutes at the parking, press the remote control all time to see where is the car...not support from anyone also there to come with us to show us the car where it was....after we find the similar car 4x4 we notice that it was manual gearbox and not AUTO we order and pay for it... Again we go down from 8th floor to the zero so to inform them for their mistake again and lost more time.... The staff there inform us that they did not have car 4X4 AUTO we have book and order from days before... They try to give us other auto car not 4X4 and after that she inform me that they did not have any other cars.... I told her why is all this proplems from your company and I want to speak with the manager and don't give me any attention any more... We told her to cancel our reservation we have as they did not have the car we book and order and to return my money back... She tell me that I cannot do anything now, you must contact with the company. Please note all people you want to book with this company, You sign without even knowing what you are signing as they don't give to you the papers before so to check it or explain you... You sign without even knowing what you are signing... After more than 2hours they trouble us we force to book a taxi and pay also 100 euros to take us to our place in vienna... They have destroy our trip. Be very careful with this company, You will only suffer but experience with them, and you may lost your money also. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by BENEDEK - 26 January 2024

" sehr professioneller Service "

" sehr professioneller Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BENEDEK - 25 January 2024

" Excellent service, nice and bigger car. "

" Excellent service, nice and bigger car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CRISTIAN - 12 January 2024

" It was very nice and fast. The drop off was fantastic, only 3 minutes, but know I am disappointed. He told that everything is ok. It was better to go back at the office to clarify with the clerk this issue. In the future please leave the tank full and we will not have this problem. Thank you! "

" Hello, yesterday I realize that i was with 50.43 euro on my credit card. I do not why!. The tank was exact like I get it. The gentlemen from the drop off said that is ok. I show him the picture from 2nd of January and from 9th of January. When I pick up the car nobody tell me how full is the tank ( I assume that is full like in the offer). But the tank was 2/3, I went back to the clerk and he told me that in the contract is 3/4 and to send a picture to the mail reservation and everything will be ok(which i did). Please refund the money. There is a ticket open at Auto Europe, I send all the pictures and gas tickets. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ALLYSON LUCAS - 10 January 2024

" Differently of stated at the Auto Europe Terms and Conditions of rental informed on PDF voucher, MegaDrive did not accepted my International Drivers License and did not offered any other alternative. This way I was not allowed to pick up car and had to arrange a last minute bus travel to get to my destination. Tried to contact Auto Europe assistance by phone but no answer at all, long waiting time on hold "

" Differently of stated at the Auto Europe Terms and Conditions of rental informed on PDF voucher, MegaDrive did not accepted my International Drivers License and did not offered any other alternative. This way I was not allowed to pick up car and had to arrange a last minute bus travel to get to my destination "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by MOHAMED - 28 December 2023

" I paid one week. And used 3 days. Why you didn't return back my money? "

" It is good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KARLHEINZ - 15 December 2023

" have trusted the company and will in the future "

" very nice experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TAMAS - 14 December 2023

" no hidden fees "

" brand new car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TAMAS - 14 December 2023

" nice staff "

" no hidden fees "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DAVID CHEE HAO - 13 December 2023

" Competitive price "

" Booking was booked months back with BMW X5, we expected to get the same car instead of similar car was given. As we had a lot of luggage to accomodate end up they give tell us they had fully booked, either we take or give up. What is the meaning of fully booked when I had booked months back. They totally not professional at all, been renting with many car rental agent, this is the worst experience ever. "

Value for Money: 10
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by ANDRIES - 08 December 2023

" Our reserved Jeep Compass was substituted with a Kia Sportage, and the provided vehicle had multiple issues. The heating system was non-functional (back of the car and the floor), making the ride uncomfortable in cold conditions. Additionally, the windshield wiper fluid ran out within 5 minutes of use during a one-hour highway drive, posing a safety risk. "

" - "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 3

INNSBRUCK, AT - Reviewed by SEAN - 10 November 2023

" We booked a BMW 1 series (or similar) and were given a Skoda. We were apparently upgraded to a bigger car but it was very small and clunky to drive. We returned it after only 3 hours. The staff were great at the front counter but were busy when we dropped the keys back, so couldn't give feedback. It was our 4th car hire on this trip and the worst car and most expensive for the car given. "

" We booked a 1 series (or similar) automatic. We were given a Skoda. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KRISTINA - 07 November 2023

" I trusted autoeurope that the offered car rental is trustworthy. Now I am a unsure if that will be the case in the future. "

" The guy at the drop off was very friendly. Employees at the airport office were not friendly at all. The waiting time was very long. There is just one office handling 4 different car rental and it was very hard to find. According to autoeurope I rented at usave, but the logo at the airport and on the car sad „dryvve". When I asked about it I just got the answer not to worry. "

Value for Money: 4
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by JONAS - 05 November 2023

" In general everything was good "

" Smooth service, good car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAZ, AT - Reviewed by RAYMOND - 16 October 2023

" Very easy to rent a car at a reasonable rate. "

" Buchbinder was easy to deal with and they had a clean car ready at pick up time. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DONNA - 15 October 2023

" I had a concern about the car - although it ran well, the car had a warning light that would not shut off - it indicated that the rear left tire had lost pressure. I was concerned, and we went to a station to check the air pressure and it was fine. I don't know if this message was in error or not, but the cars should be checked thoroughly so that error messages are not visible to the driver when renting. Thank you for asking about my experience. "

" The man at the pick up counter at the Vienna airport was very friendly and helpful unlike other experiences I have had with car rental agencies. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

INNSBRUCK, AT - Reviewed by RICARDO - 15 October 2023

" The vehicle needed motor oil. I had a flat tire on sunday, the car didn't have a spare tire, and the breakdown phone service never answered any of my multiple calls. "

" The vehicle needed motor oil. I had a flat tire on sunday, the car didn't have a spare tire, and the breakdown phone service never answered any of my multiple calls. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by ROY SZE CHERN - 12 October 2023

" It was a pity to see that only one(1) staff was manning the counter in Vienna airport causing a queue to build up and customers including myself had to wait 30-45 mins to get our cars. "

" It was a pity to see that only one(1) staff was manning the counter in Vienna airport causing a queue to build up and customers including myself had to wait 30-45 mins to get our cars. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 22 September 2023

" Hreat as usual "

" Tank only 1/4 full Windscreen dirty and had to be cleaned "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

VIENNA, AT - Reviewed by TOME - 19 September 2023

" no issues, very straightforward. "

" quick and efficient service, very satisfied. Received a small upgrade which is always nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALEKSANDR - 26 August 2023

" Ок "

" Good afternoon For some reason, according to this booking, it seems to me that europcar wrote off more money than it billed. He does not respond to my support request. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by GARETH - 23 August 2023

" n/a "

" Excellent service, the staff at Salzburg Airport are great! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PAUL - 17 August 2023

" See above! "

" Thrifty team was excellent taking time to advise and instruct. However I do not understand why to block my credit card with such a huge guarantee of nearly € 1.7 K since I paid full insurance and cover via Auto Europe!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MIRKO - 28 July 2023

" Fast and easy "

" Would be nice if they only have automatic transmission cars and no manual ones "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CHRISTAKIS - 20 July 2023

" very satisfied "

" very satisfied "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by SOPHOCLES - 06 July 2023

" It was a brand new car model OPEL Moka. Very economic car with a lot of driving assist systems such as lane assist, obstacle close, rear camera etc. "

" It was a brand new car model OPEL Moka. Very economic car with a lot of driving assist systems such as lane assist, obstacle close, rear camera etc. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by FLORIN NICOLAE - 04 July 2023

" Very pleased with autoeurope, very unsatisfied with usave. Scammers. Simple as that. "

" When I picked up the car they demanded to take an extra insurance from them and told me the booking I had did not cover any damage. This was false and it clarified only after I called autoeurope and they talked to usave. This is the first time I came across this kind of scam after a lot of booking. After autoeurope talked to them, my correct reservation "'magiccaly" apperead on their sistem. "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by TAMER - 23 June 2023

" AUTO EUROPE was good and clear "

" The vehicle was in good shape and the represintieve was nice for us. The Q in the counter was slow as we had 1 person in the counter. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by EBTESAM - 18 June 2023

" Was cancelled immediately i never received a refund "

" My rental was immediately cancelled by you and i never recovered a refund even after i contacted the customer care "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by PETER - 19 May 2023

" great as usual "

" the car I booked was not available..only a "similar" one with a lot of missing features compared to the one booked. AGAIN - this is happening frequently with U-Save the tank was not full though it was mentioned as full in the contract. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by KIRAN - 07 May 2023

" Absolutely great and wonderful experience with sixt and auto europe "

" Absolutely great and wonderful experience with sixt and auto europe "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by IOANNIS - 05 May 2023

" the return point of the cars was so far from the terminal too much walking "

" The car was very nice. I think the guy at the counter did an upgrade for us as well. But he gave us a "better" car meaning it was a hybrid lexus. If he asked us, we would have responded that we want a bigger, not a fancier car. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KALMER - 01 April 2023

" All was good "

" Nice staff "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JOSEPH - 27 March 2023

" 20 or more very successful rentals from Autoeurope will not influence my rating of your company, despite this setback. "

" This is probably my 20th or more booking with Autoeurope and I have ALWAYS been very satisfied until now. When I turned up at the Buchbinder counter with my reservation, the clerk had no record of my reservation. Whose fault? Autoeurope or Buchbinder? He thankfully rented me a car, larger than I had wanted, after contacting Autoeurope, who agreed that they would reimburse me the over Euro 1,000.00 which I had to pay to take the car. A claim follows this report. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDREEA - 21 March 2023

" Car had a trembling at higher speed. "

" Car had a trembling at higher speed. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by PATRIK - 08 March 2023

" All good apart from the return. "

" They are trying to make me pay for a dent that was on the car when I collected it. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALEKSANDER - 18 February 2023

" ok "

" when picking up the car, give a map of the place of return "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by TOMMY - 01 February 2023

" Worked like a charm "

" i was asked repeatedly whether i wanted insurance on the car making me rather uncomfortable - but decided not to take it. When i then returned the car there were no staff around (1500 Sunday afternoon) and i had to drop the keys in box and hope for the best... there were no issues though but prefer to learn that upfront as you have no chance to defend yourself if they claim to have found something... "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 4
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by IGOR - 31 January 2023

" all OK "

" all OK "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by YAN - 31 January 2023

" Очень удобно "

" Посоветую друзьям "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by JUHA-PEKKA - 24 January 2023

" - "

" Car I did got was crashed couple of days before and was having some issues in outside and also some sensors were broken causing e.g. auto-cruise not working at all "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by MICHAEL - 17 January 2023

" I am very pleased with the service. we quickly found the office and there was no queue (at 8 am). the manager stepped into our position and quickly gave us the car (special thanks to him). We got a new Audi diesel automatic. the car was clean and worked well. returned at night and threw the keys in the box. of the shortcomings: there is no spare wheel, they do not work at night, the parking lot and the key box are in different places. but that's how everyone works in Vienna. I am satisfied with the service and will recommend this company "

" I am very pleased with the service. we quickly found the office and there was no queue (at 8 am). the manager stepped into our position and quickly gave us the car (special thanks to him). We got a new Audi diesel automatic. the car was clean and worked well. returned at night and threw the keys in the box. of the shortcomings: there is no spare wheel, they do not work at night, the parking lot and the key box are in different places. but that's how everyone works in Vienna. I am satisfied with the service and will recommend this company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARTIN - 09 January 2023

" We have used auto Europe several times Mist of the time we get good cars and goid service "

" Everything went well "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by KIAN HUAT - 06 January 2023

" The customer support staff was prompt and helpful in replying my emails. Thanks for your great support !! "

" The counter staff is polite and helpful. I had some problem locating the return point and he helped me with a map and some guidance. I didn't get the Astra Estate that I booked and the rented car was a bit too small to put in my 2 luggages. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 6
Condition of the Vehicle: 6

VIENNA, AT - Reviewed by DMITRY - 05 January 2023

" Auto Europe is always the best experience. If you have a good price, always renting with you. Thank you again. "

" First time I have used ALAMO was in Canada. It was top notch. Smooth and by the number. Here, in Vien, it was almost the same. Just one thing, keep in mind, in Europe they much more watching you for any , even small scratches. Inspect your car very carefully during pick up procedure, better do make detailed video record. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ROBERTO - 31 December 2022

" I wouldn't recommend a car rental company that charges unexpected amounts for cleaning that other companies don't charge. "

" After insurance and hidden cleaning charge of over 80€ for removing 3 items (paper bag, empty can and magazine page) the cost was not honestly of any saving. "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by VILNIS - 27 December 2022

" Great "

" very good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ABEL - 22 December 2022

" No comments, autoeurope is always clear and the no1 way for me to book rental cars "

" Overall good, no issues: no fancy sales talk at the counter. Only issue, when picking up the car we got the usual damage description on the car, did not fully cover the damages on the car - we mailed the differences to the rental company (like discussed at the counter). When dropping off the car you do not immediately close the contract - (which I generally do not like). I think they are all working like this however. We didnt get any issues later on however, so quite satisfied :) "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by SIGRIDUR - 02 December 2022

" Good overview of options during the booking process. Information about additional charges were given in timely manner. "

" Everything went very smooth. The staff was very helpful and friendly. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by LOUKAS - 29 November 2022

" Great Experience. I found everything to be easy and at an excellent price. Thank you and keep the price low and the standards up. "

" USAVE is awesome! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by IVAYLO - 27 November 2022

" Ok "

" Customer service should be easy to access by phone "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANGELIKI - 21 November 2022

" Perfect car, perfect customer support, perfect service via both Enterprise and Autoeurope! See you all next time! "

" Impeccable customer service at Vienna Airport! This guy Edi (if I am not mistaken) helped us out so much, with a huge smile and perfect manners and speed, just speechless! Give him a raise! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MARTINA - 04 November 2022

" All good "

" Everything went well, from start to finish "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MIHAILS - 28 October 2022

" ok "

" ok "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDREW - 25 October 2022

" drop off location changed and not informed earlier. only know when i arrive to take the vehicle.. this will affect my travelling plans "

" drop off location changed and not informed earlier. only know when i arrive to take the vehicle.. this will affect my travelling plans "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 3
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by RON - 19 October 2022

" I am upset about the fact that the cleanup before return was not stated anywhere in the rental agreement. "

" hello, we rented a family car (Audi A4) for 10 days in Austria. when we returned the car to the airport it was dirty inside from garbage and dust. No damage was made to any of the car components - not inside and not outside. We drove the car with our little kids and therefore the dirt. On the return - the Buchbinder representative stated that the car is dirty and will require a cleanup. After 2 hours we received a charge for 170 euro for the cleanup. It is outrages since first of all, we did not know that the car need to be cleaned on return, and second of all, we did not expect the huge charge (almost 50% of the entire rental charge). We feel that we have been scammed because we were there with our little kids and had nor the time or the option to discuss that with the rental company. I am upset about the fact that the cleanup before return was not stated anywhere in the rental agreement. Very very bad experience. Ron "

Value for Money: 3
Efficiency of Counter Staff: 5
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DAGMAR - 18 October 2022

" All went well, without any issues. Very pleasant and helpful staff "

" Very helpful and pleasant service guys. All went well, without any issues. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHYE KING JEREMY IGNATIUS - 07 October 2022

" Hi.. booking with Auto Europe was great. I've yet to see the amount billed which is Euro 604.13 correct? That is all that I am made to pay for rental correct? The reason I asked is because I saw another amount which reflected pending - the amount was after conversion from SGD to Euro is estimated to be Euro1300 plus.. Please advise. Best regards, Jeremy Tay "

" Was great. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by MICHAEL - 29 September 2022

" The initial pricing was a bit high, but after modifying the reservation I was very pleased with it "

" The person at the front desk was a bit impatient, but other than that, a great experience. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DANIEL - 25 September 2022

" I was asked at the counter whether I would travel abroad (which would apparently cost 99 EUR), to which I clearly responded NO. My card has been charged 135 EUR. I am disputing the charge. "

" Fraudulent charge on my card "

Value for Money: 1
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

DORNBIRN, AT - Reviewed by GABRIELE - 23 September 2022

" Nice and cozy "

" Smooth, flawless "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANTHONY MARIO - 23 September 2022

" Super "

" Super "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAZ, AT - Reviewed by ELKEDIM - 13 September 2022

" My déposut untill now still blocked. Called hertz no bidy answer "

" The couter lady not freindly "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by TOME - 13 September 2022

" Booking the car is simple and easy, everything is great except for the insurance trap. "

" Even though I bout the "higher" insurance on the AutoEurope page, it was only Basic for Buchbinder and it was a sensible thing for me to buy the extra insurance on the counter. This happens all the time. Seems to me there is a big disconnect between the insurance options offered on AE and the rental companies - not to mention the lack of clarity. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by OMER - 08 September 2022

" Amazing experience, great car! "

" Amazing service, great stuff at the counter! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BOGDAN - 11 August 2022

" Perfect "

" Over expectations "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MOHAMMED - 10 August 2022

" This is the second experience, the prices are suitable, the car is clean, and the delivery and receipt are easy "

" This is the first experience, the prices are suitable, the car is clean, and delivery and pick-up is easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ROSS - 07 August 2022

" See above "

" Check-in staff very helpful, spoke English well, our car not ready but a better one was and no problem. Directions were good, and return was very smooth, again with very helpful staff. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 06 August 2022

" Good support but the guy on the hotline is helpless and cannot solve the problems "

" Car not clean Damages not mentioned in rental contract (that is happening with Usave every second time!!) Tank not full though I booked full/full option (standard problem with Usave) "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

SALZBURG, AT - Reviewed by ARJUN - 29 July 2022

" Everything was very smooth. No problems. "

" Everything was very smooth. No problems. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by DOO WON - 29 July 2022

" reliable "

" reliable "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RICHARD - 28 June 2022

" habe in den letzten 10 Jahren schon xxmal über Autoeurope einen Leihwagen gebucht, stets ok und alles wie gebucht. "

" Checkin geht sehr flott, alles ok, nur ist da niemand der einem das Auto übergibt und mit dem man allfällige Schäden am Fahrzeug notieren kann. selbiges bei der Rückgabe. ansonsten alles OK! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by HEINRICH - 22 June 2022

" Hassle free. Good prices. "

" I had definitely rented a car without four-wheel drive, but was given one with four-wheel drive and this could not be changed on the spot. For the exit, I was given a parking card that was obviously faulty, which is why I had to go from the parking garage to the counter again. When I returned the car, I had no information where to put the key and had to search for it. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by THEODOROS - 18 June 2022

" Thank you "

" it was all very well "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by JOHANN - 25 May 2022

" fast and professionell "

" everything according expectation "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DANIEL - 16 May 2022

" one of the worst experience I ever had with a rental car company! "

" one of the worst experience I ever had with a rental car company! "

Value for Money: 1
Efficiency of Counter Staff: 2
Expediency of Drop-off: 7
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by ARTURS - 07 May 2022

" Xxx "

" Long check in time "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ALEKSANDR - 26 April 2022

" If I'm not mistaken, it's about the agregator service. So also easy to book, easy to manage a booking. So, everything was positive. "

" Everything went smoothly! Easy pick-up. Unexpectedly got a better cat than I booked. The car was in perfect condition, comfortable and clean. Also easy drop -- just put a car on the parking and drop keys to the box. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CARMEL - 21 April 2022

" no frills, but an accepted smooth car reception with a likewise return "

" expectations met "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by PETER - 10 April 2022

" Very friendly helpdesk but could not solve the fueling topic...! "

" Car dirty Staff not competent and unwilling in finding a solution Fueling policy acc voucher full-full but car only fuelwd 1/8 and on reserve after 5km!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 5

VIENNA, AT - Reviewed by JOEL - 28 March 2022

" Overall good, although the price was pretty high... but I guess that's within the local market standard. "

" Very good experience , not the first one and never had a bad surprise. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by JARL - 08 March 2022

" Excellent but expensive "

" Allways topnotch "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VLADIMIR - 02 February 2022

" BUCHBINDER used to have bad reputation but now they are much better. Bookend Ford mondeo manual, got audi 4 automatic. "

" This is BUCHBINDER - no indication of Global on the street The bill came from Megadrive :) This is the same 3-in-1 company, all cars I saw on parking were Audi 4/6, automatic. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

INNSBRUCK, AT - Reviewed by ROBERT - 27 January 2022

" Smooth ride! "

" Appreciate the upgrade. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by NATHANAEL - 01 November 2021

" I'm a repeat customer of autoeurope, excellent service and smooth experience. Highly recommended "

" 5-star "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GONÇALO - 30 October 2021

" Will have to think twice before renting a car in the future. "

" Not a very good experience, sadly. First of all, at the counter, since we told that we were going to travel abroad (Slovenia), we could have been warned that we should buy the motorway badge for Slovenia as well. I'm from a country where things do not work this way (on motorways) so I'm not familiar with theses processes. I've ended up paying a big fine in Slovenia for circulating in the motorway without badge. I was also charged extra 400€ at the check-out for seemingly having made a scratch on one rim. I was surprised as I've signed a paper at the check-out where no issues were listed and then I get an invoice charging me for almost 400€ to pay for new rims. Zero explanations. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by ZUSMANOVITCH - 17 October 2021

" 9 "

" 9 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VINCENZO - 25 September 2021

" Autoeuropa is a customer friendly website very helpful to rent a car almost anywhere "

" everything went smooth "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GADEA - 17 September 2021

" ok. "

" Gentlemen, Ref reservation #10353002DE2 Vienna Univeritaetsstrasse 05.09.2021-Vienna Schweccat Airport 11.09.2021 Ref rental agreement no 403215341, in my name Gadea Radu, I made the reseration for a Mercedes Benz B Class car, automatic, I specify the following - I did not receive a Mercedes Benz B class, but a SEAT Ateca, which is not the same class. I understood and accepted. When I returned the car, I was surprised that due to an excess of zeal of your representative of Vienna Airport, a so-called scratch of the right rear wheel was imputed to me. When taking over the car, the wheels were not checked. You can't blame me for this little (small) scratch as defined by your representative. It is a problem that can come from the assembly and that has no relevance, does not affect the proper functioning of the car, does not affect the safety of travel. I consider the penalties to be abusive and excessive and I hereby inform you that I do not agree with them and I request your refund. I am also attaching a picture of the wheel from which it is clear that we cannot talk about a degradation, or a demage. Best regards Radu Gadea "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 3
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by RUDOLPH - 04 September 2021

" The order via auto euro was pretty easy and transparent. We ordered the car just one day before the rental and everything worked just fine. "

" The stuff very helpful. Excellent car condition. Very satisfied. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ENDER - 31 August 2021

" acceptable "

" good "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GARETH - 24 August 2021

" Great pricing and availability "

" Excellent Service at Vienna Airport, car provided was also excellent. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by OLEGS - 21 August 2021

" Excellent cars and service! "

" Excellent cars and service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ORI - 21 August 2021

" Car hire prices for Vienna airport are very high - like a cartel. There is no jstification for charging almost double the price of car hire in other European countries. "

" Car hire prices for Vienna airport are very high - like a cartel. There is no jstification for charging almost double the price of car hire in other European countries. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ITAY - 20 July 2021

" I have been ordering cars through AutoEurope for several years and I have never been disappointed. Good prices and excellent service "

" The process of getting the vehicle was efficient and fast. I got an upgraded vehicle. Thank you very much for the excellent service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by NOAM - 25 June 2021

" Auto Europe themselves were okay. "

" Well, the counter staff that handled our reservation wasn't pleasant at all. Then, when we got to the garage to get into the car, it wasn't at all what we ordered- instead of Ford Focus, we got a Ford Transit. So very quickly we went back to the receptionist- but he was long gone. We didn't enjoy driving that vehicle. We wanted something small and comfortable, not something big and bulky that was more of a hinderance. And then when we tried to drop the car back at the lot- it was very confusing trying to figure out what to do where because the supposed place was closed, and the little note on the window didn't help much. So that also wasted some time. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 2
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by SASA - 16 June 2021

" no comments "

" n o commnets "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by BARBORA - 10 June 2021

" pls see my comment above "

" i was downgraded, didn't get the car size which I ordered and couldn't take my bike with me. I had additional costs with bike rental on side... "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by CIPRIAN - 02 April 2021

" I can recommend the Company. They have new cars , good conditions and friendly staff. "

" I had a very good experience with USAVE. I had used many times the renting from this company and each time it was a very pleasant experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by WIGLER - 30 March 2021

" VERY GOOD "

" EXCELLENT "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by CIPRIAN - 18 February 2021

" Very good and proffesional experience. I will rent also in the future "

" Very good experience with rented Car. I have used many times until now the same renting company. I can recommend it for professional service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAZ, AT - Reviewed by ALEXANDROS - 19 November 2020

" In the platform, I ticked the box in order to have a children's chair. No difference in the price was done. When I went to get the car, I learned that I should be charged 40 euros more for the children's chair!. So, the car costed 55 euros and the chair 40. This is almost the double cost from my calculation. In Hertz office they told me that this was because of the platform so I suppose because of Thrifty or Autoeurope. The extra seat should be shown immediately in the price in the platform. "

" In the platform, I ticked the box in order to have a children's chair. No difference in the price was done. When I went to get the car, I learned that I should be charged 40 euros more for the children's chair!. So, the car costed 55 euros and the chair 40. This is almost the double cost from my calculation. In Hertz office they told me that this was because of the platform so I suppose because of Thrifty or Autoeurope. The extra seat should be shown immediately in the price in the platform. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by EVANGELOS - 26 October 2020

" . "

" Extra charges for local highway fees, sterilization fees, Credit Card Block: EUR 2,200.00 "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 6
Condition of the Vehicle: 6

GRAZ, AT - Reviewed by HANNES - 07 October 2020

" Dear team, I unfortunately had to cancel my booking as Lufthansa continuously changed my flights and made it unattractive to impossible to travel. I notified Autoeurope upfront and got the reply that I can cancel 48h before rental time. I did so, but unfortunately it did not work online. So I called - when I finally got through it was literally 6min too late. No support from your side to "

" Dear team, I unfortunately had to cancel my booking as Lufthansa continuously changed my flights and made it unattractive to impossible to travel. I notified Autoeurope upfront and got the reply that I can cancel 48h before rental time. I did so, but unfortunately it did not work online. So I called - when I finally got through it was literally 6min too late. No support from your side to cancel. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by SUHAS DONTHY SURESH BABU - 24 September 2020

" It was overall a great experience. Auto europe customer service was very good and accessible. Avis service was also good. "

" It was an awesome experience. The person in the counter was very friendly and even gave good recommendations and options to upgrade the booking that was a good option. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by ANDREAS - 23 September 2020

" Perfect "

" Very nice person at counter "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RALF - 09 September 2020

" fine as always "

" nobody at drop off nobody answering phone car with many small marks and breakages charges which were not stipulated on voucher fast e-mail communication good vehicle with cheap winter tyres in high summer! cheaper than all the others friendliness of staff okay "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by BORLAN STANCA - 20 August 2020

" Excellent overall experience. I will use it for sure in the future and i will also recommend to other people. "

" Very friendly and helpful Staff. Car in very good conditions. Overall a very good experience. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by CHRISTOPHER - 16 April 2020

" Very good. Greaty price. Good upgrade. Fast and efficient service with CoronaVirus respectful distance. "

" Very fast pickup. Car was a nice upgrade. Return was just in key dropbox. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MAREKS - 15 April 2020

" The airport was closed "

" The airport was closed "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

INNSBRUCK, AT - Reviewed by THEODOROS - 15 March 2020

" . "

" , "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SALZBURG, AT - Reviewed by EVALDAS - 13 March 2020

" We have bought extra insurance for 0 payment in case of any. Despite that we got a car from Sixt with 1000 euro franchize in case of incident. We also got lower invoice as we already paid in advance. We were talked, that is our problem, that we rented a car not directly from Sixt "

" We have bought extra insurance for 0 payment in case of any. Despite that we got a car from Sixt with 1000 euro franchize in case of incident. We also got lower invoice as we already paid in advance. We were talked, that is our problem, that we rented a car not directly from Sixt "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by EINAR - 10 March 2020

" I rented Opel Insigna and the servie and the car were both above normal. "

" Good service and good value. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 8

VIENNA, AT - Reviewed by VICTOR - 10 March 2020

" I will recomend Auto Europe not colaborate with U Save company!!! "

" They charged us for the demage that we dindn't made! And even there was a very little scraches ( on the back part of the mirror), they took for this 120 EUR! I understand, that is their policy - not big price for rent, but very big price for "damages' . We will never use again the service of this rental company! Also they block on the credit card a very big ammount - 2200 euro! "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by SOORAJ - 10 March 2020

" Over all good experience "

" Overall good experience. The only issue was that while booking online the car was mentioned as Mercedes A Class or similar, but they gave a Seat Leone. Which was disappointing. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by ANDRII - 02 March 2020

" AutoEurope не обработал мое бронирование и не передал данные в прокатную компанию! Я потерял 3 часа времени, очень много нервов и мною были потрачены лишние деньги на арену авто в другой компании! "

" Сотрудники помогли мне позвонить на горячую линию AutoEurope "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by MIHAIL - 28 February 2020

" not correct information on the available cars "

" Booked size of car: ford focus At the counter was told the car was skoda fabia and my luggage would not fit. We had to book a much more expensive car instead. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 9

SALZBURG, AT - Reviewed by NIKITA - 25 February 2020

" My deposit was returned partly. Now I'm waiting for the reason of the fee. And at this moment I'm fully unsatisfied... "

" My deposit was returned partly. Now I'm waiting for the reason of the fee. And at this moment I'm fully unsatisfied... "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by RADU - 25 February 2020

" Easy to use and good value for money Not happy with the full insurance policy, as the insurance is provided by the broker and not by the rental company. Because of that, usually, you get a high amount of money blocked on the credit card, amount that is released in up to 30 days after returning the vehicle. "

" Great experience with the Hertz Vienna Airport team "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GEORGIOS - 25 February 2020

" Bud Experience "

" Bud experience "

Value for Money: 1
Efficiency of Counter Staff: 4
Expediency of Drop-off: 5
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by IVAN - 21 February 2020

" Everything was fine. "

" Everything was fine. However, you must carefully inspect the car before renting. There was very large deposit per car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

VIENNA, AT - Reviewed by KIE MING - 20 February 2020

" From collection to drop-off was as smooth as silk "

" Well done Avis!!!! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by OLEKSII - 17 February 2020

" Not correct deposit amounts showing "

" Deposit amounts was bigger then in voucher! "

Value for Money: 9
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

INNSBRUCK, AT - Reviewed by CONSTANTIN - 15 February 2020

" Everything went smoothly with some hick-ups when entering the motorway (caused by the unfamiliarity with Innsbruck). "

" The car was a FIAT Panda, not a FIAT 500 as advertised, though that was not a real issue, just a surprise. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by SIGITAS - 13 February 2020

" Iam fine "

" I am fine "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SALZBURG, AT - Reviewed by VLADIMIR - 11 February 2020

" Let's see what Europacar tell after they Will have checked the car in garage "

" The car was brand new Volkswagen Golf 2019 year. During rental I noticed that some electronic systems such as abs, ecs, auto start/stop stopped working with errors shown on display. But the error messages were type of notifications and not red signs of serious issues with the car so I did not report this to Europecar. At drop off station the guy checked the car and told all was good and that I would receive invoice by e-mail. Now I still missing final invoice. When I called Europacar Austria asking for invoice they told that they would submit invoice after they check the car in garage claiming there were issues with car' electronic systems. This is strange because the car was new and car producer must cover issues like these by warranty. Finally I still have no invoice.... "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by GERASIMOS - 09 February 2020

" NICE, EASY "

" nice "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GRAZ, AT - Reviewed by CARLA - 07 February 2020

" Easy and effective "

" Easy and according to what was expected "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by VLADIMIR - 07 February 2020

" I think Auto-Europe must be more currefully to purpose rent company like U-Save. It's my horriblest experience. "

" Provided Hungarian car(for number plate), because that asked to pay additional fee for crossboarding to Germany from Austria in amount 188 euro. If I have known it at beginning booking I never choice the rent company U-Save. "

Value for Money: 1
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by MEIR ARIE - 04 February 2020

" 0 "

" 0 "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by ALECSANDRU - 03 February 2020

" Very good as usual "

" Very nice and smooth drop off. On spot unblocking of the credit card amounts reserved "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BOGDAN - 30 January 2020

" I submitted complain 932331 which was still not answered. "

" I received a car from a lower class than booked (opel corsa instead of opel moka). I did not received any receipt upon drop off (only verbal confirmation that "all is ok") and the deposit is still blocked. I submitted complain 932331 which was still not answered. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by YAN - 28 January 2020

" Excellent "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by MARGARET - 27 January 2020

" - "

" Never encountered a CNG/petrol car before so would appreciate if the fuel system had been properly explained. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by LOUKAS - 26 January 2020

" Good offers, very userfriendly and clear with all details. "

" Very easy and the staff was very friendly "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by DANIEL ALEJANDRO - 16 January 2020

" Amazing "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

VIENNA, AT - Reviewed by MADALINA - 15 January 2020