AUTO EUROPE AUSTRALIA Car Rental Reviews

HOBART, AU - Reviewed by KLAUS HEINRICH - 22 April 2025

" Nothing to complain about it was a clear easy straight forward rental with sixt "

" Good only disappointment was the car Suzuki swift as standard class "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 8

MELBOURNE, AU - Reviewed by JEROME - 04 January 2025

" Not cheap as it used to be "

" No longer the cheapest. "

Value for Money: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by JARI - 17 December 2024

" Used autoeurope for years! "

" Friendly and service minded staff at check in and out. The car was clean and nice so it was a great rental! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by PAVLOS - 28 November 2024

" Autoeurope is the best company! "

" When we picked up the car at Melbourne airport, they incorrectly informed us that the car was running on diesel instead of unleaded 91. On the way back, we tried to put in diesel according to the company's instructions, which is also proven by the cameras in the area of airport offices and by 2 witnesses who picked up the vehicle and that they didn't even mention (cycle) the type of fuel like all rental companies do! Because the information was incorrect by the staff, I do not wish to be charged any amount since the information was incorrect by the rental company and it't their false. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 4
Condition of the Vehicle: 6

SYDNEY, AU - Reviewed by PAVLOS - 27 November 2024

" The best! "

" nice company "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERTH, AU - Reviewed by ULF - 01 December 2023

" I think Alamo should not rent cars that are not available! "

" The car that was booked was not available and I received a far too small car. Later in the day, I had to drive back to the airport and exchange the very small car to the one I had booked. This took a few hours and was very annoying. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 1

CAIRNS, AU - Reviewed by DOMINIK - 26 October 2022

" Good price and service "

" The airport drop off is unmanned and the key has to be dropped into a box. I am used to this procedure at small stations or after hours. Not 3.50pm on a Saturday at an international airport. (Actually I had yo drop at the domestic terminal as the international is closed). What is worse: I have just received an email from Hertz Australia claiming I've never returned the car! I have dropped the car at 3.50pm on 22.10.2022 on lot 164. I flew out to Singapore with my family 2.5h later. Thank god I took pictures. I will keep Auto Europe informed about the outcome of this very unpleasant experience. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by ANTHONY - 07 January 2022

" Yes, however the communication leading up to the rental was not accurate. I was told to pick up the car before 1pm, when I wanted it at 5.30pm. Therefore I paid for another day rental when it was unneccessary as the station was open later that day. I only found out they were still open once I had gone there and had no other option but to pay for another day's rental. "

" They have the best cars at Sydney Airport. I've been using them for years, and I'm generally satisfied. However, the car was dirty when I picked it up. It had been washed, but the wheels and interior were dirty. The car still had half a covid seal on the drivers door. Because I had the car for 35 days I decided to clean it myself. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 6

MELBOURNE, AU - Reviewed by PAUL - 14 March 2020

" Excellent "

" Very helpful staff and we were offered an upgrade at a discounted rate due to how request. Car was excellent and pick up and Drop off Was easy. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICE SPRINGS, AU - Reviewed by CAROLINE - 08 February 2020

" A little mixed - awaiting extra km charges. "

" unexpected charges at pick -up. No one at desk on drop off. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 4
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by MIHAILS - 16 January 2020

" A "

" A "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BRISBANE, AU - Reviewed by DRAGOS - 03 January 2020

" Auto Europd is ok. "

" The car was not cleaned in the interior and was awfully smelling of cigarettes smoke. And worse, they tried to cover-up the smell with a cheap, horrible car perfume. "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 4

PERTH, AU - Reviewed by MONIKA - 10 August 2019

" everything was excellent "

" smooth operation very nicely treated thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SYDNEY, AU - Reviewed by CHRISTOPHER - 26 May 2019

" The staff at pick up did not take time to review car functions or provide a manual with the car. I eventually figured things out but it took longer than it should have. "

" The staff at pick up did not take time to review car functions or provide a manual with the car. I eventually figured things out but it took longer than it should have. "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JAMES - 26 February 2019

" Very helpful when I appeared to make a duplicate booking.I will use AE again. I remain slightly confused by the insurance cover offered by a AE hire and that by Europcar and whether there is a duplication. I feel this could be made clearer. Thank you. "

" The counter staff told me the car was a different model (higher) than it actually was. It also or feels like it takes a long time to queue at their service centre to get served. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

LAUNCESTON, AU - Reviewed by PETER - 12 February 2019

" Good Booking Site although Best Price Guarantee is not true once you have paid "

" Good Car Good Service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAIRNS, AU - Reviewed by MACIEJ - 23 January 2019

" Perfect car for 5 people with luggage. Condition of the car was "ok", unfortunately a lot of scratches and the steering was heavy so either the geometry of the wheels was not ok or something else. In general nothing dramatically as you could easily drive with it, but it was just a little annoying. No big deal. I will definitely use autoeurope for my next trip to compare the prices. "

" The car had a lot of scratches and the steering had some issues but nothing dramatically. Overall very happy with the service "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 6

ALICE SPRINGS, AU - Reviewed by EMMANUEL - 01 January 2019

" Woman at the desk told us the day before that the car could be ready by 9:30 the day after. I arrived at 9 and nobody was here until 10:10. Then she told me I couldn't have the car because I didn't bring an internationale driving licence. After 10 minutes of negociations she said ok. When I came to the airport for drop-off nobody was here and nobody answered the phone. I had to change my my plans to bring the car the morning after. This was my first experience with autoescape. 2nd experience was today when my request to cancel my reservation was refused because I was called more than 48h prior to pick up while I tried calling the car place 20 times for the last 2 days and they were closer for public holiday. I couldn't call autoescape because it's a Europe n'a phone number and I am on vacation in Australia and my phone wouldn't let me until today "

" Woman at the desk told us the day before that the car could be ready by 9:30 the day after. I arrived at 9 and nobody was here until 10:10. Then she told me I couldn't have the car because I didn't bring an internationale driving licence. After 10 minutes of negociations she said ok. When I came to the airport for drop-off nobody was here and nobody answered the phone. I had to change my my plans to bring the car the morning after. This was my first experience with autoescape. 2nd experience was today when my request to cancel my reservation was refused because I was called more than 48h prior to pick up while I tried calling the car place 20 times for the last 2 days and they were closer for public holiday. I couldn't call autoescape because it's a Europe n'a phone number and I am on vacation in Australia and my phone wouldn't let me until today "

Value for Money: 3
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 4

HOBART, AU - Reviewed by JOSE - 26 December 2018

" No particular comments apart from the above "

" Overall experience very satisfactory. However, the downtown office in Hobart had changed location and the only indication on the old premises was a piece of paper with a phone number stuck to the door. The address of the new location would have been more useful, especially considering that it was two or three hundred meters away on the same street. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JAMES - 15 August 2018

" Auto Europe offer a great service for comparing the relative cost of hiring a car. I've found them to be better than going direct to the car companies themselves. "

" I have used Europcar on many occasions in Melbourne and always found them to be efficient and courteous. Cars are clean and ready to go, never any issues. Always good when getting off a long flight! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by LAKSHMI NARAYANA - 24 July 2018

" Excellent "

" Vgood "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MELBOURNE, AU - Reviewed by JAMES - 20 April 2018

" It's more cost effective to book through Auto Europe than to go direct, so you'll get my business going forward. "

" Europcar were very efficient on both pick up and drop off. The car I ordered wasn't available, I was pleased with the upgrade, a nice vehicle that met our requirements. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRISBANE, AU - Reviewed by MAREK - 29 July 2017

" Very good service "

" Very satisfied "

PERTH, AU - Reviewed by WILLIAM - 11 April 2017

BRISBANE, AU - Reviewed by GAIL - 29 March 2017

" Great rates, easy to use website. Although not happy with Hertz not having excess insurance available on website in the same month of booking. "

" I felt the person who served me was being dishonest. He insisted I didn't have excess insurance cover, when I clearly did, and tried to sell over the counter insurance at a higher rate. He also stated he has had trouble with this before with other Auto Europe clients. I will be contacting Auto Europe in regards to this on my return home. "

MELBOURNE, AU - Reviewed by MICHAEL - 24 March 2017

" What a good service. Will use again. Many thanks "

MELBOURNE, AU - Reviewed by JAMES - 22 February 2017

" It was seamless other than the insurance cover. It wasn't easy to understand where the cover thru Auto-Europe was duplicated by , in my case, Europcar. In fact, I;'m still not certain whether I had suitable cover. "

" as above The car was ready, clean and exactly what we'd requested, altogether excellent. The service at the reception desk was fabulous with Europcar staff trying to unravel the insurance conundrum and volunteering to phone the hotline! "

HOBART, AU - Reviewed by VAN SI - 07 February 2017

CAIRNS, AU - Reviewed by SAMUEL - 15 January 2017

SYDNEY, AU - Reviewed by HEIGO - 30 October 2016

" It was very good car "

" It was very good car. "

BRISBANE, AU - Reviewed by WOLFGANG - 08 August 2016

" excellent Service top "

" perfect service "

ADELAIDE, AU - Reviewed by LAI - 30 July 2016

" People friendly and helpful. "

ALICE SPRINGS, AU - Reviewed by MONICA - 04 July 2016

SYDNEY, AU - Reviewed by MICHAEL - 18 May 2016

CAIRNS, AU - Reviewed by JANIS - 28 March 2016

" I didn't realise Eastcoast does not have a counter at the airport. It's office actually located in the city. It took us quite a long time to finally pick up the car. It will be better if this is mentioned in the booking as we didn't know this arrangement upfront. "

" The only disadvantage is that it located in the city and not at the airport. Took us an extra hour and hour to pick up the car because we have to wait for the Eastcoast van to pick us up from airport, wait for all the other renters are there, 15 minutes drive to the city, queue at the counter because all 10 people arrived at their counter at the same time, wait for the paperwork done. But their service is very good and staff is helpful. "

HOBART, AU - Reviewed by EMMANUEL - 11 March 2016

" Upon return, the Launceston team was a bit underwhelmed by the number of cars and the only way was to leave the keys inside the terminal without any possibility to have the car checked. It turned out quite OK but when you have a 2000+ AUD responsibility on damages to the car, it makes someone feel uneasy to leave the car on a parking lot where anything good happen between the moment you leave the car and that when it is finally checked... "

PERTH, AU - Reviewed by ROBERT - 04 March 2016

" Everything went as planned and agreed - perfectly happy. Only negative which has nothing to do with the car hire companies is that Perth Airport leaves no luggage trolleys in the car hire area. You need to go 500m with AUD 4 (not refundable) to collect a trolley, if you have a lot of luggage. Luckily Europcar found us a trolley which had been left behind . "