AUTO EUROPE Car Rental Reviews

AMSTERDAM, NL - Reviewed by MICHAEL - 21 September 2025

" Overall good experience. Routinely use Budget/Avis for car rental when in Europe. "

" Overall good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

CHICAGO, US - Reviewed by FRANCOIS - 21 September 2025

" Perfect "

" Easy, quite new vehicle, easy pick up and drop off (the guy at drop off in O'Hare was particularly smart) "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by FAHAD - 21 September 2025

" The autoeurope.eu full insurance expenses considered only basic insurance at sixt and I did lose a lot of money because of this "

" Very i "

Value for Money: 2
Efficiency of Counter Staff: 4
Expediency of Drop-off: 9
Condition of the Vehicle: 8

WARSAW, PL - Reviewed by KRYSTYNA - 21 September 2025

" I did not ask for an upgrade. I was given automatic instead of a manual that I've asked for. The car had so many tiny scratches that there was really no way to ascertain how many there were without decent size screen view or a print-out. When I collected the car I was told that I had to give v. high deposit because I had not taken the insurance with them (despite the fact that I paid my on-line rental with the good debit card that gives the rental cover I was told that does not count because all invoicing is issued at collection with my credit card - used for deposit)! Simply not true. At return, the representative had inspected the paint work meticulously and found a tiny scratch that was not on the original document. He insisted that because of my rental class (I was upgraded without asking for it) I will have to pay (2300 Polish zloty = c. 500 £) for the damage and not to worry because my insurance should return the money no problem. That scratch, if anyone is going to bother, will come off with a good polish. I still have not received the documents that apparently he was going to send directly to my email address. I have just been taken for a ride and I do not appreciate it. "

" I did not ask for an upgrade. I was given automatic instead of a manual that I've asked for. The car had so many tiny scratches that there was really no way to ascertain how many there were without decent size screen view or a print-out. When I collected the car I was told that I had to give v. high deposit because I had not taken the insurance with them (despite the fact that I paid my on-line rental with the good debit card that gives the rental cover I was told that does not count because all invoicing is issued at collection with my credit card - used for deposit)! Simply not true. At return, the representative had inspected the paint work meticulously and found a tiny scratch that was not on the original document. He insisted that because of my rental class (I was upgraded without asking for it) I will have to pay (2300 Polish zloty = c. 500 £) for the damage and not to worry because my insurance should return the money no problem. That scratch, if anyone is going to bother, will come off with a good polish. I still have not received the documents that apparently he was going to send directly to my email address. I have just been taken for a ride and I do not appreciate it. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 5

ZURICH, CH - Reviewed by ENRICO - 21 September 2025

" Cross Border Fees are not included in the rent and there's no clear warning about it, that's not customer orientation "

" I received an invoice from Hertz for a service I didn't sign for during the check-in (Location Services), I contested the charge but I didn't get any answer from the company. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ALICANTE, ES - Reviewed by SERGEJS - 21 September 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CORFU, GR - Reviewed by JOZE - 21 September 2025

" Very good "

" Really very satisfied with all,i'm just waiting for refund now. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ALEKSANDAR - 20 September 2025

" Great service! "

" Great service! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by MARIA - 20 September 2025

" I never had issues with auto europe, with many bookings over the years, if this situation is resolved, I will keep recommending as normally is great "

" I've already called and wrote to you a complaint, they don't accept all the cards that mentions on the voucher agreement and make you pay a lot more to actually pick up the car "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 8

TRAPANI, IT - Reviewed by JOSEPH - 20 September 2025

" As above. "

" Car was very dented and dirty from outside and inside. Cigarettes ashes everywhere. Definately var has not been cleaned fromnpr3vious rental or user. "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by MARIA MARTA - 19 September 2025

" Everything ran smoothly! "

" Excellent experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MEMMINGEN, DE - Reviewed by MICHAEL - 19 September 2025

" Very good company "

" Staff member was very helpful Car was excellent "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FARO, PT - Reviewed by HEND - 19 September 2025

" Europe auto charged me extra 40 euros and no one from customer service is replying to me to explain this ! "

" Good experience, no comments "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PONTA DELGADA, PT - Reviewed by SIMO-OTT - 19 September 2025

" On website i remember using automatic filter but then when i arrived to the site i found our somehow i was stilled booked for manual. So i would say the website filter didn't work properly. "

" On website i remember using automatic filter but then when i arrived to the site i found our somehow i was stilled booked for manual. So i would say the website filter didn't work properly. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MILAN, IT - Reviewed by NICHOLAS - 19 September 2025

" The insructions on where to return the car in Naples were not accurate at all. Not even close. We had to ask 3 different people before we found someone who directed us to the UNMARKED return lot. "

" Took 90 minutes to get called to the counter to rent the car. Thats ridiculous. When asking for an upgrade I was told no cars were available. Y "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by STEFAN - 19 September 2025

" The deposit returned on my card after 31 days, even the reservation mentioned the returning time is 5-7 days for credit card and 30 days for debit card. I used credit card and still got the deposit back after 31 days. The problem is from the banks, because I checked with Enterprise and they confirmed the deposit release the day after I returned the car. "

" The staff was very friendly and the process was fast. The car was clean and with no damages. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LONDON, GB - Reviewed by CAMERON - 19 September 2025

" Though let's see if sixt charge me damage costs and auto europe refunds me for the excess. "

" Sixt has been great but they're claiming there is minor damage to the car after it was dropped off. The images showing the damage are not conclusive at all and they're forcing me to acknowledge the damage before I can proceed with it further. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BOLOGNA, IT - Reviewed by JONATHAN - 19 September 2025

" A variety of options all displayed in a user friendly and easy to use interface, always recommending AE to friends and family. "

" Great experience from pick up to drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MANCHESTER, GB - Reviewed by GEOFFROY - 18 September 2025

" GreenMotion told me it was better booking through them directly because I paid for extra insurance with AutoEurope for nothing + the fact that I had to pay double the price to get the car "

" We booked a car through AutoEurope with GreenMotion. We ended up paying £180 more to get the car, because none of my card were "credit cards" even though 2 of them are. The person behind the counter was very friendly and tried his best to help but I won't be booking with them anymore. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PONTA DELGADA, PT - Reviewed by ANTONY - 18 September 2025

" When I booked the rental, I specified a pickup time based on our flight arrival time. But later on, the airline rescheduled our flight, so we arrived 2 hours earlier. I tried to use the autoeurope website to modify the pickup time, but it would only do that on the basis of cancelling the booking and making a fresh booking, no doubt at a higher price. This lack of flexibility means there is no advantage to using autoeurope. I get discounts from Avis and Hertz anyway, through airline partnerships, and those prices are consistently lower than autoeurope. So, I very much doubt I will use autoeurope again. "

" We were charged an additional EUR127.49 when we picked up the car. The agent said it was because we were picking up approx 2 hours earlier than originally requested, and that it was a system glitch and the amount would be refunded. But so far it hasn't been refunded. On return, the agent said the extra charge was insurance, which contradicted the pickup agent. But we already paid for insurance with autoeurope, and the pickup agent said nothing about insurance and confirmed we were fully insured. Also: the supplied voucher number from autoeurope did not work, and our rental has to be processed manually, resulting in a 30-45 minute delay getting the car. "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by ANDRIUS - 18 September 2025

" I was surprised to find an additional charge of €77.10 + 21% VAT labeled as a Premium Location Fee on my invoice. This fee was not indicated in the offer I originally accepted, nor was it mentioned during the booking process. Could you please clarify the basis for this charge and why it was not disclosed upfront? Thank you in advance for your explanation. I look forward to resolving this matter. "

" I was surprised to find an additional charge of €77.10 + 21% VAT labeled as a Premium Location Fee on my invoice. This fee was not indicated in the offer I originally accepted, nor was it mentioned during the booking process. Could you please clarify the basis for this charge and why it was not disclosed upfront? Thank you in advance for your explanation. I look forward to resolving this matter. "

Value for Money: 5
Efficiency of Counter Staff: 5
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by ROBERT - 18 September 2025

" No issues from beginning to end. Always excellent. "

" Excellent as always. Never have a problem at Lisbon or Porto. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ANTONIO - 18 September 2025

" Great choice of vehicles Fair prices especially out of season "

" Smooth transfer and communication. Fast check inn drop off "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by CHRISTINA - 18 September 2025

" Misleading information given by Autoeurope on insurance. Full damage protection does not mean €1000 excess. Had to pay double insurance to be fully covered. Misleading information. "

" Ok "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PONTA DELGADA, PT - Reviewed by KATHRYN HELEN - 18 September 2025

" Friendly staff and helpful. Price for extra driver was very reasonable. "

" Great service. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 8

DUBLIN, IE - Reviewed by ROOPESH KUMAR - 18 September 2025

" Guest has received Downgrade vehicle XC60-Instead of XC90, the difference of 2vehicles cost are huge. We paid eur 1538 for XC90 & XC60 is under 500 eur range. Kindly refund the difference amount, Guest is aking us the refund' "

" Guest has received Downgrade vehicle XC60-Instead of XC90, the difference of 2vehicles cost are huge. We paid eur 1538 for XC90 & XC60 is under 500 eur range. Kindly refund the difference amount, Guest is aking us the refund' "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

ROME, IT - Reviewed by MICHAIL - 17 September 2025

" Relatively good "

" Too busy the pickup. Needed about 1 hour only to pick up the car. Many people and only one person at the register who was swamped. 700€ deposit reserved at pickup has yet to be unblocked from my card even though 3 full working days have passed from drop off and there were no issues. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by SELAHATTIN MURAT - 17 September 2025

" ... "

" All was good except extremely long waiting time "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PERPIGNAN, FR - Reviewed by PHILLIP - 17 September 2025

" Very good experience "

" All inter action with staff was excellent as was the car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LARNACA, CY - Reviewed by OLEGS - 17 September 2025

" All good and eficent "

" Very helpful and welcoming "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by LAURI - 17 September 2025

" Auto Europe booking site is fine, but the service of the car rental company was a disaster. "

" We had to wait almost an hour to get the car, even though i had specifically indicated the pick up time (and fight nr) on my booking. Finally, instead of MB (what I booked), they gave me a Škoda!!! "

Value for Money: 2
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 3

ROME, IT - Reviewed by GEORGIOS - 17 September 2025

" It's ok "

" It's ok "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by SIMON - 17 September 2025

" everything went smoothly, from the online booking to the phone support I got when I called Auto Europe. I am very satisfied. "

" had a lot of concerns of renting a car from a company I didn't know but all of them disappeared with the great service I received. the whole process was efficient, the price was fair, I received the exact suv that I ordered and the pickup and return of the car was quick and their staff were polite and efficient. The only comment I have is regarding the price they wanted for the excess insurance waiver that was outrageous, so I didn't do it through them and did it with my own insurance agent at home. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by GEORGIOS - 16 September 2025

" It's OK "

" there shouldn't be so much waiting for the minibus transfer "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LESVOS, GR - Reviewed by GEORGIOS - 16 September 2025

" Auto Europe is a trusted provider, as always has been. "

" My wife and I were forced to wait under the hot sun on the main road passing in front of the airport with heavy traffic. Not to a safe place nor to the offices. I was offered a Toyota Yaris but it was very old an a complete wreckage. I denied and they offered me a Suzuki Ignis as the only available car. Tyres were too worn and Suzuki Ignis is a class lower than the one I booked. I complained but they gave no alternative. It was "take it or leave it". I was forced to take it. Finally, after complaining again through emails, two days later I was offered a car corresponding to my booking; an Opel Corsa. I am too disatisfied with this experience. "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by ANDREA - 16 September 2025

" I couldn't pick up the car because at the counter they did not accept the driving licence loaded on the Italian official app for digitalisation of the driving license "

" I couldn't pick up the car because at the counter they did not accept the driving licence loaded on the Italian official app for digitalisation of the driving license "

Value for Money: 1
Efficiency of Counter Staff: 3
Expediency of Drop-off: 1
Condition of the Vehicle: 1

SANTORINI, GR - Reviewed by GREGOR - 15 September 2025

" Autoeurpoe is a good service, but AbbyCar Santorini is a scam. I recommend to remove this agency from your list. I will report the matter to the Santorini Police as well. "

" Upon returning the vehicle, an employee tried to charge us the entire €350 deposit for a tiny scratch on the bumper. The damage assessment was grossly exaggerated, especially since the car was already in poor condition. To make matters worse, the employee was so unprofessional and clueless that he even showed us how much they had previously charged other customers for damages, while the car itself was clearly already worn-out. Upon closer inspection, it is obvious that this scratch could not have occurred during normal movement of the vehicle, as scratches caused this way would have parallel lines. It became clear that the scratch was deliberately inflicted, either during our return in the office or earlier. They even asked for our accommodation address, which is highly unusual – in over 30 years of renting cars worldwide, we have never encountered this. In short: they created damage and stole the full deposit. This is a scam. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by MICHAL - 14 September 2025

" ok "

" They share wrong info about opening hours at Palma airport. Staff was pushing me to buy extra insurance to have full coverage despite I have bought full coverage insurance during booking on Auto Europe web. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

LISBON, PT - Reviewed by TIMOTHY - 14 September 2025

" Good "

" Very good on this occasion "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARCELONA, ES - Reviewed by DAVID - 14 September 2025

" In general ok. Was just disappointed with OK mobility's tricks though having a premium car for an extra 20 euro was worth it then. "

" When we arrived the counter staff told us the vehicle category we ordered is not available and might have to wait though upon asking for the time when this can be they told us you have to wait until the vehicles come and are cleaned. They offered a premium car at an additional 20 euro a day and had to take it at not other choice. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SANTORINI, GR - Reviewed by ANGELOS - 13 September 2025

" Good VfM "

" Very professional and polite staff both when picking-up and dropping-off the car which was a bit of a surprise for such a touristic destination. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by AMOS - 13 September 2025

" i wrote it in my comments "

" i was very disappointed when i came to receive the car they told me that i can not get the car because my age which is 81. on mine order i wrote my age and i read that there is no a problem to rent a car .we where lucky to have my friend with me and she is anger then i an and they put here as a second driver and she was driving all the time and plus they added extra charge for insurance and i dont know why because i pay all the insurance when i ordered the car. so i was not satisfied with this all thing "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 8
Condition of the Vehicle: 8

GERONA, ES - Reviewed by THOMAS - 13 September 2025

" I always get good value and service from Auto Europe "

" I always get good value & service from Auto Europe "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by CURT - 12 September 2025

" Good prices and mostly works fine "

" In the middle of the rental I got a receipt for the car having been returned at a different location which it obviously had not as I still had it. On returning the car I was told it was a mistake at another location and they would refund the charge for returning ata different location. I am now back a week and have still not got the credit.... "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 10

SAN JOSE, CR - Reviewed by JOHANNES - 12 September 2025

" great experience, no issues at all "

" without any problems; quick pickup and return. No issues about insurance. Nice guys. The car was "a bit old" and "had a lot of scratches"; to be honest I had no problem with this since it was running without issues and in doubt a small additional scratch would not have caused trouble "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by DARIE - 12 September 2025

" Perfect "

" Perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CAGLIARI, IT - Reviewed by VLADIMIR - 12 September 2025

" Not reliable service "

" I booked and paid specifically for a Mercedes vehicle one month in advance. Upon arrival, I was told at the counter that no Mercedes was available, and I was given a Ford Transit instead -- without any prior notice or compensation. A Ford Transit is clearly not equivalent in value, comfort, or driving experience to a Mercedes. This is not what I paid for, and no alternative options or refunds were offered. I expected the car I booked or at least transparent communication and a fair adjustment. Unfortunately, this experience was disappointing and does not reflect good customer service. "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 6

LIMOGES, FR - Reviewed by KEN - 11 September 2025

" Unfortunately someone drove into us at night and drove off, leaving us to pay the excess. You should offer some form of umbrella insurance to cover excess, as alternative to caR hire company, who rip you off! "

" Unfortunately someone drove into us at night and drove off, leaving us to pay the excess. You should offer some form of umbrella insurance to cover excess, as alternative to car hire companies who rip you off! "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by RAOUL - 11 September 2025

" I returned the car in excellent condition (topped up petrol, no damage). This was confirmed by the reception staff. However, next day an amount of almost EUR 300 was charged against my credit card. I filed a formal complaint (no response) and called Auto Europe on both their Dutch and German phone numbers. Unformtunately they do not answer the phone. Eventually I had to request my credit card company to claim back the payment. I rent cars with them multiple times per year but apparently they do not appreciate my customer loyalty. "

" The car was not provided through Keddy but Europecar "

Value for Money: 1
Efficiency of Counter Staff: 7
Expediency of Drop-off: 1
Condition of the Vehicle: 8

PARIS, FR - Reviewed by VIDMANTAS - 11 September 2025

" P.3. "

" There is too little information about where to return the car. The diagram is unclear, and the photos are not visible. When giving the car away, the employees can show with their hand that the area is upstairs, near the Hertz office. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 9

HERAKLION, GR - Reviewed by ILIAS - 11 September 2025

" PROVIDING GOOD DEALS "

" FRIENDLY STAFF "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

THESSALONIKI, GR - Reviewed by LUCA - 11 September 2025

" nothing special to say "

" In Madrid the office in in one terminal and the pick up is in another one, so it is a bit unpractical. The counter staff is using psychological pressure to get paid out more extra insurances. Not all scratches were present and there was the need to do additional check, but the responsible for the survey at the pick up was super professional. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

THESSALONIKI, GR - Reviewed by PHILIPPE - 11 September 2025

" On voucher was not indicated where to go at the airport / terminal and counter "

" Efficient and nice staff at thirfty "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

CHICAGO, US - Reviewed by KAROLY - 11 September 2025

" The best car rental company. "

" Very good, the car is new, staff is excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LEIPZIG, DE - Reviewed by LIVIU FLORIN - 11 September 2025

" Very good. "

" Very good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VIENNA, AT - Reviewed by BEAT - 10 September 2025

" Habe diese Situation bereits per Mail der Auto Europe gemeldet aber bis jetzt keine Rückmeldung erhalten bezüglich meiner Reklamation auf Rückerstattung. "

" Sixt verweigerte die Übergabe des Fahrzeuges weil mein internationaler Führerschein in Österreich nicht akzeptiert wird. Hoffe dass mir Auto Europe die vollständige Vorauszahlung für diese Wagenmiete zurückerstattet. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

MONTREAL, CA - Reviewed by MARK - 10 September 2025

" They gave me a great car. All went as expected. No problems whatsoever. Auto Europe has a good customer service. You can easily talk to someone on the phone that is from your own country which creates trust. Great prices. "

" They gave me a great car. All went as expected. No problems whatsoever. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MADEIRA, PT - Reviewed by ENRICO - 10 September 2025

" basic serivice, cheap, and you get what you pay for... car wuality very low serive very basic "

" cas was messy, we had to change it since we hade allerts on the dashboard for days, and when we called the office they jsut told it to ignore it, since we had a problem with the tires, than they change it immediatly to anothere very messi car (but more reliable) "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 3

LYON, FR - Reviewed by PIERRE - 10 September 2025

" Easy to find great value for car rentals "

" Friendly and efficient staff both at pickup and dropoff. Great vehicle "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by JOSVIK - 10 September 2025

" Comments about the car provided. Once 90Km are exceeded the car start to shake, we felt the engine was suffering in keeping up on the highway and the brakes where doing lots of squeaks when pressed. "

" counter and drop-off team where great. for the price paid we could have expected to have better better cars. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

NICE, FR - Reviewed by ADRIAN - 10 September 2025

" Very good! "

" Hello! It's been a few days since I returned the car and everything was fine! When will I receive the money that you blocked for me? "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by ADRIAN GHEORGHE - 10 September 2025

" No recomanded Nollegiare "

" The car was very dirty, inside and outside, problems with tires, the staff very low and very unhelpul "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 4

MALAGA, ES - Reviewed by GARY JAMES - 10 September 2025

" It was ok, but certainly nothing about the experience generated any loyalty to GoldCar. "

" The car was completely beaten up. I was fortunate enough to have paid extra to bring the excess down to €0. However this was only because the mileage included in the booking was not sufficient. The pickup location of the car itself was unacceptable. It was a different location to any of the Goldcar signage in the airport and was difficult to find. The location was dark itself so it made it very difficult to see the damage on the car. "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 2

PARIS, FR - Reviewed by EVANGELOS - 10 September 2025

" Excellent "

" Excellent . Congratulations to the guy when I return the car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

THESSALONIKI, GR - Reviewed by VASILEIOS - 10 September 2025

" I use Auto Europe many years now for all my car renting and I do a lot. Even at times that there were some issues, Auto Europe called me and gave me solutions quickly and satisfactory "

" Both pickup and drop off were easy and pleasant. I was upgraded at the same price. Car was clean and in good condition. Personnel (Vaso but also the other guys) were friendly and accomodating. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGAMO, IT - Reviewed by KAROLINA - 09 September 2025

" i wrote it "

" Actually it was very bad , as i had to leave care at 6 am, when dropp aff not working, and italy car rent used this situation. After they checked , they are saying that i made damages for window and doors, but i DIDNT, i left car perfect , any damages, and now i cant show for them, they just charged 1170 euros... actually their agent event didnt offer for me an insurance... so i think they have a system, how to use such clients as me, when you are leaving car, nobode can check it, and hello, please pay for damages which i didnt make.. "

Value for Money: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by LUIGI ANTONIO - 09 September 2025

" Easy, conviniet "

" Absolutely fantastic service! Emmanuel made the check-in process a breeze and shared some incredible information that enhanced the entire experience! "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 8

PREVEZA, GR - Reviewed by RAINER - 09 September 2025

" using Auto Europe for many years now and always had good experiences "

" Very professional and nice staff Car was pretty used and had a lot of scratches, but all was well documented and car absolutely fulfilled its needs "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BRUSSELS, BE - Reviewed by BENOIT - 09 September 2025

" Avoid Europcar "

" Nightmare. I read the conditions on the autoeurope voucher. The desk agent did not ask me if I would leave the country with the car which would imply an extra insurance. By signing the contract I accepted their conditions which are more restrictive than yours. Received stones from a bridge on french highway. Glass roof exploded. No assistance after 7 hours. Had to drive car back the same evening. Rest is trouble after trouble. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 7

MINNEAPOLIS, US - Reviewed by JACOB - 09 September 2025

" At return I told the young girl that was on duty, that the car had gotten a stone chip in the windshield. She said that I would be charged 55$ In my rental agreement it says that windows are covered. So now I'm waiting to see how this incident will turn out "

" Very young people, with little experience at returning the car "

Value for Money: 4
Efficiency of Counter Staff: 7
Expediency of Drop-off: 2
Condition of the Vehicle: 5

ORLANDO, US - Reviewed by MARCEL - 09 September 2025

" quite smooth "

" got the wrong car category, car not in the best shape "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

BERGAMO, IT - Reviewed by LIOR - 08 September 2025

" Great experience, will use again. Thank you! "

" Great experience. Clean car, full tank, exactly same model as requested. Some minor dints and scratches, but all covered in detail in the form. Recommended to increase the fonts and readability of existing damage, it's hard to follow during pick up. "

Value for Money: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LYON, FR - Reviewed by JOSÉ - 08 September 2025

" It's not the 1st time I use Autoeurope. It mostly proposes the best deals. "

" Vehicle in perfect condition. Just disappointed I could not use the GPS with that BMW model (needs a BMW registration number). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

KARLSRUHE, DE - Reviewed by ALEXANDRA DIANA - 08 September 2025

" Easy Pick-up and communication "

" Great services and staff. Thank you "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by DAGMAR - 08 September 2025

" I aleays use Auto Europe as they provide me with a summary of many possibilities and car rental providers "

" Pleasant staff, efficient service "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BRINDISI, IT - Reviewed by MICHELA - 08 September 2025

" all as expected "

" Everything perfect "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by ADAO - 08 September 2025

" It was very easy to get the car and the drop off. It takes a little bit to long, but overall it was a great experience "

" Good "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by ANDREAS - 08 September 2025

" Working, a bit complicated interface "

" I was informed that vehicle is not filled up with gas. "take picture and show to staff on return" I was instructed. Done. On drop off staff sent me to counter. Waiting time say 45 minutes. Staff received the picture via Email and informed me "no worries, we will not charge" Since then i have been charged twice what I consider for gas, i have not received any information from Europcar / Keddy, they do not respond to Emails. So I lost Euro 220 as of now. Very bad attitude. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 1

STOCKHOLM, SE - Reviewed by DONALD - 07 September 2025

" Overall a great experience! "

" Overall a great experience! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by JEROEN - 07 September 2025

" See above comments "

" They charged damages to our deposit that were already there when we picked up the car. It was full of scratches, we took pictures when we picked up the car but were still charged for scratches that were already there. We did not have any incidents with the car. Very poor service and we should get our money back "

Value for Money: 1
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 1

PISA, IT - Reviewed by AAGE DANIEL - 07 September 2025

" Just good "

" Unusual pick up site but a super nice staff made up for that. Everything was efficient and quick "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PONTA DELGADA, PT - Reviewed by ROMULUS - 07 September 2025

" .. "

" .. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TAMPERE, FI - Reviewed by ANNI - 07 September 2025

" Usually good. Thanks "

" Car smelled of cigarettes and back tyre required air pressure. "

Value for Money: 3
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 4

MUNICH, DE - Reviewed by KARL - 07 September 2025

" It was not clear in the beginning which rules apply to my booking, is it auto europe or keddy. Other than that all was good. "

" Overall experience was good, but counter staff was pressing on extra insurance too much and made us feel bad when we didn't take it. Luckily we also didn't need extra insurance, but still the feeling wasn't pleasant. Also, the person lied about getting the car, he said that if we get extra protection we don't need to check the car before we can drive out from the parking lot, but since we didn't take extra insurance actually we could drive out from the parking lot without extra checking. "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by THIERRY - 06 September 2025

" . "

" Pick up and Drop off went well Still try to understand why you asking a 25 euros to drive abroad. Fair ? while you are anyway insured. It seems it is to make easy money As cars are now very different, would be good if the staff can help before asking "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 9

AJACCIO, FR - Reviewed by DENIS - 06 September 2025

" In Corsica Europcar says that if you return a dirty vehicle, they will charge you extra. It was never an issue in other car renting companies. The car will be washed anyway. It's not clear what exactly is considered dirty, how much do they charge and who decides it. So it's a hidden cost (for washing the car) for a customer and an extra stress, because when you're returning the car, you're probably going to fly home, and nervous about it too, especially if you are a bit late (there is always a traffic jam on the way to Bastia airport). So, if in this situation some Europcar employee will try to charge you extra, you are a total hostage of the situation. And he knows you can't argue forever. So that's an annoying uncertainty of the service. "

" I find it overpriced, but they always accept debit cards "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LARNACA, CY - Reviewed by MIROSLAV - 06 September 2025

" Good "

" Good "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

BARI, IT - Reviewed by DANIEL-MIHAI - 06 September 2025

" No issues. Very smoth check-in check-out procedure "

" Everything ok: check-in, check-out, rented car "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by SHLOMO - 05 September 2025

" Friendly staff. New car, bur not enough power for driving in mountain area "

" Helpful staff, don't mess around trying to sell expensive insurance "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

SAN FRANCISCO, US - Reviewed by LAURA - 05 September 2025

" Overall still a good value. "

" First car made a sound and had a vibration while driving which only found out after driving it for a few miles. Tried to exchange it the next day in Oakland at a downtown location which was not possible. But could switch it out for a different car at the airport location. I wish Hertz would hire more staff since both times we had to wait in long lines. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LONDON, GB - Reviewed by TONY - 05 September 2025

" All good "

" All good "

Value for Money: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZADAR, HR - Reviewed by KLEMENS - 04 September 2025

" On your website Autoeurope.com you are showing that rhe rental company carjoy is situated att the airport but they are situated several kilometers away.. . Rhey claim that they have told about the false info but you are not correcting.. this coused extra pick-up time.. waiting for shuttle and so on... "

" Good "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by JAN-HENRY - 04 September 2025

" Very friendly, quick servi "

" Very friendly, quick service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by JUAN - 04 September 2025

" The voucher does not mention the insurance in a proper way "

" My friend Roland Haenni made this rental agreement for me and told me that he made an additional insurance. Hertz told me that this insurance does not cover enough and they sold me an additional insurance for euro 270!!!!!! "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PHOENIX, US - Reviewed by FRITZ - 04 September 2025

" Easy booking process. Comprehensive rental car contract, pick-up & drop-off information and documentation. Thx a lot! "

" Everything went fully satisfactory. Almost new car, smooth & easy renting process, friendly and responsive staff at car rental pick-up and return airports. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by ANTONELA - 04 September 2025

" i will never use again this company. worst experience with car rental ever. "

" We had a terrible experience with Abby car. we had to wait 10 min for the shuttle to come and take us without knowing anything about the car that would come to take us or the exacts post. i called more than 10 times Abby car and no one responded. terrible. I was with my parents of 70 years old and had to wait without any information. A lot of information was shared after we made the reservation and not before. When we arrived in Athens had to wait 3 hours because no one had informed us before the reservation that a 1500 deposit will be taken from my card. i had to make a transfer to my cart from my friend in order i had the money for the trip. The staff was rude and arrogate. They asked for extra 35 euro for the drop of at 7 am. this was also not smth we were informed earlier. the car they gave us was not the one i ordered. Is was not as clean as we expected and with a lot of scratches. Luckily i had paid full protection and i wasn't charged for any damages. Also the client support of Auto Europe was extremely rude. We called the Italian number since we speak Italian we she started shouting at us on the phone. "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

LUQA, MT - Reviewed by CRISTIAN - 04 September 2025

" very good experience, thank you "

" very fast operations on both renting and drop off. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VERONA, IT - Reviewed by ROWAN - 04 September 2025

" I was charged for damage which did not occur during my rental. "

" I was charged for damage which did not occur during my rental. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETUR - 03 September 2025

" Not so bad "

" Flextogo charged me afterwards of 25 euros for a dirty map under driver´s seat. I have never seen that before but okey I paid only 120 euros for renting from 23rd of August till 30th : one week. They have no desk at the airport which I did not know beforehand. An employee of another car rental company told me. One was to phone to some number to get a shuttle to the location of Flextogo. There was no understandable answer from the given number but soon we saw a shuttle marked Flextogo which got us to the car rental. There were two at the desk taking us in. They only have ipads to work with. A woman registered all the things accurately.( I thougt I had already done that.) She asked if I was to cross borders, I said no. Then she offered either to pay 245 for full insurance for the week or to take 900 till 2500 euros of the card if sth would happen to the car. I took the latter which I regreted during the rental because of the risk but I hope that will be alright because nothing happened to vehicle. The woman at the desk said 245 Euros was a good price and I think she meant it ! I would expect that one could travel freely across borders in (West)Europe in a car rental marked under the catecory Auto Europe and unlimited milage. But that seems to cost some or at least cost more in insurance (?). "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

LYON, FR - Reviewed by ADRIAN RAZVAN - 03 September 2025

" Rental was smooth, easy and clear with Auto Europe. All informations was sent prior to rental. "

" Very slow personnel and not knowing what they supposed to do( Europcar it's the owner). System ( based on their tolds) who not communicating well with brokers. Trying to get money from you in all forms ( they have make a hold bigger than it was communicating by Auto Europe and when I told them they said that was an error and after 5 minute during witch the employee and his supervisor looked at an computer screen they said "it's ok, you're get the difference back in moments" but only after I return the car and 6 more days I received them, fortunately). "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PAPHOS, CY - Reviewed by DAN - 03 September 2025

" Pricing and car good but bad behaviour by the desk agent spoilt things. "

" The salesperson tried to sell my daughter ( doing the pick up) a take full bring back empty despite the booking saying full to full at a cost of €70. "

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by MARVIN - 03 September 2025

" Verry satisfied! "

" Very good!... just 2 notes for even better if... 1. we waited for circa 30 min for the car to be ready at pick up.... 2. No proof of returning the car at drop off.. just by word of mouth, offices were open at 13:00; we had to take photos at the depot. "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBAI, AE - Reviewed by DURAID HANOUN HASSAN - 03 September 2025

" Great service "

" Great "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ALEKS - 03 September 2025

" Efficient service both at pick-up and drop-off. "

" Quick shuttle service, out vehicle has low mileage. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BUCHAREST, RO - Reviewed by TANEL - 03 September 2025

" The car has been to accident before our rental, there was serious damage to the front for car. We asked for newer or car in good condition, but agent refused to do so. We then focused of making photos of the front and side of the car, to avoid future disputes. Unfortunately we forgot to take photos of the roof, which had scratches on it. When returing the car, an agent pointed at scratches on the roof and it was blackmailed us to pay to paint (total: 761.47 euros), before returing the deposit. When we asked for video footage of the car, the company refused. Highly objectionable company, never ever again. "

" The car has been to accident before our rental, there was serious damage to the front for car. We asked for newer or car in good condition, but agent refused to do so. We then focused of making photos of the front and side of the car, to avoid future disputes. Unfortunately we forgot to take photos of the roof, which had scratches on it. When returing the car, an agent pointed at scratches on the roof and it was blackmailed us to pay to paint (total: 761.47 euros), before returing the deposit. When we asked for video footage of the car, the company refused. Highly objectionable company, never ever again. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

GEORGE, ZA - Reviewed by CHRISTOFF - 03 September 2025

" It was a pleasant experience dealing with Avis staff at George Airport "

" It was a pleasant experience dealing with Avis staff at George Airport "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PARIS, FR - Reviewed by BRUNO - 03 September 2025

" It's always lovely to use Auto Europe. "

" Directions for pick up were complicated. Drop-off was slow and at a different terminal. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 4
Condition of the Vehicle: 9

VALENCIA, ES - Reviewed by PATRICK - 03 September 2025

" Car booked on Auto Europe was totally different to the car offered by Hertz. Hertz does not have any Tesla cars at Valencia, so it is false advertising. The similar cars SEAT or CUPRA - not at all the same experience. "

" I booked a Tesla Model Y or similar and got a SEAT. The drop off took a very long time and we just put the key in the drop box in the end as there were not staff outside of the office. We almost missed our flight because of Hertz and we had plenty time when we arrived at airport. "

Value for Money: 6
Efficiency of Counter Staff: 6
Expediency of Drop-off: 1
Condition of the Vehicle: 9

MILAN, IT - Reviewed by NEIL - 02 September 2025

" pick up and drop off was smooth - only negative was the apple car play did not work and the substitute car was not a like for like "

" pick up and drop off was smooth - only negative was the apple car play did not work and the substitute car was not a like for like "

Value for Money: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

ALICANTE, ES - Reviewed by MARGUS - 02 September 2025

" Autoeurope service is the best "

" Good service. Bad company police to puch customer for upgrade "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTONIOS - 02 September 2025

" Ok "

" Ok "

Value for Money: 3
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 8

LAS VEGAS, US - Reviewed by ALBERTO - 02 September 2025

" They kindly aswer to my question "

" HOURS of waiting to pick up the car, (Never spent more than 15 minutes in my life). The car had clearly just been activated at their garage; dirty and low on fuel despite having paid for a full tank, so more time wasted waiting for them to fill it up. I wasted my afternoon. After a few hundred km, I received a maintenance notice. Considering they already knew I'd be returning it to another state, it was pretty irresponsible not to do it sooner. What if I had problems in Death Valley? I drove 5,000 km, worrying that something might happen. Luckily, everything went smoothly. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 7
Condition of the Vehicle: 3

CLUJ NAPOCA, RO - Reviewed by JOLANDA - 02 September 2025

" The guy seemed to be very bothered having to attend me, he also told me like you have no insurance while I had. Nerved , unfriendly "

" Very unfriendly staff at the counter! "

Value for Money: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by IVAYLO - 02 September 2025

" Everything was fine and smoothly "

" Excellent "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by DOMINIQUE - 01 September 2025

Value for Money: 10
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRATISLAVA, SK - Reviewed by VLADIMIR - 01 September 2025

" Everything correct "

" Everything correct "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ATHENS, GR - Reviewed by JUAN ANDRES - 01 September 2025

" Overall experience was good "

" People at SKG were kind and diligent "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

ALGHERO, IT - Reviewed by THI BAO TAM - 01 September 2025

" Frustrating. The savings you offered are offset by the request from the car rental. It is a bad client experience. Insuggest you mention those requirements at time of booking. It is too late to change when the reminders are sent. Larger companies aren't asking and in reality this small company unlocked my deposit on tje day of drop off. As a client I felt trapped and not happy although I still strist Auto Europe "

" Asking for 3 months validity on the credit card is not reasonable as a client cannot control when the bank is renewing. I had to pay 324 eur more to lay the desposit with a debit card. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PAPHOS, CY - Reviewed by BOJAN - 01 September 2025

" -all was as expected - very satisfied -I booked many times with AE and will necer change "

" all ok, very helpfull and kind personal "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

RHODES, GR - Reviewed by GIORGOS - 31 August 2025

" Overall a very nice experience! "

" Very good experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TIVAT, ME - Reviewed by ARTHUR - 31 August 2025

" rude and disrespectful workers "

" This branch of Avis in Montenegro are scammers. They force you to buy another insurance although i've already got a full insurance in the voucher "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

BARI, IT - Reviewed by JAN - 30 August 2025

" Service was fine. "

" Everything was fine. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ATHENS, GR - Reviewed by ILIAS - 30 August 2025

" N/A "

" I rented a car with my family for 15 days. Car was in a good but not excellent condition. There was an issue with the manual gear. I reported it at the end and initially my report was brushed off but then i understand that they checked the vehicle. Overall it is a good company that i often use and i am happy with their service. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

SKIATHOS, GR - Reviewed by LAJOS - 30 August 2025

" Great website with great search options and easy booking system. "

" The pick up and the pick down were both easy, the car was in good condition. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OLBIA, IT - Reviewed by GANEV - 30 August 2025

" Everything was great, registration didn't take much time, the car was new and a class higher than ordered, the return of the car was also super fast. The only thing that made me walk around was the wrong address on the website and the lack of a route from the airport doors to the parking lot. Otherwise, the experience with this company exceeded expectations. Thank you! "

" Everything was great, registration didn't take much time, the car was new and a class higher than ordered, the return of the car was also super fast. The only thing that made me walk around was the wrong address on the website and the lack of a route from the airport doors to the parking lot. Otherwise, the experience with this company exceeded expectations. Thank you! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SHARIQ - 30 August 2025

" none "

" Though I had booked the car in advance and paid for it, the size I had booked was not available. I was then offered a smaller car with no discount. The only discount was that I did not have to give back a full tank. I was told that if I did not accept, I would have to wait. Since I was in a hurry I was forced to accept. This was unfair. The car I had booked should have been provided to me and if not the charges should have been reduced for a smaller car. What was done was unfair. "

Value for Money: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 9
Condition of the Vehicle: 10

LISBON, PT - Reviewed by CHRISTOPHER - 29 August 2025

" Straightforward pickup, straightforward drop off. It was a recent model car. "

" Straightforward pickup, straightforward drop off. It was a recent model car. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LAS PALMAS, ES - Reviewed by CORNELIS G J - 29 August 2025

" The rental was ok. "

" There were 2 offices at the airport. The one we found was closed, called the teddy agency and they told us to wait. I asked.. is there a 2nd office ? No. Was the answer. Turned out. There was another office. .... Very annoying "

Value for Money: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 4

THESSALONIKI, GR - Reviewed by MILAN - 29 August 2025

" Pleasant experience "

" I am very satisfied. You get a new car for a best price on rental market. Stuff is very kind and professional. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by ROBERT - 29 August 2025

" n.a. "

" The reserved category was a ForeEcplorer os similar, and we receives a KIA sorento. It's a smaller category. "

Value for Money: 7
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 7

SEVILLA, ES - Reviewed by STUART - 29 August 2025

" Very good. Some tips about local driving and parking would be helpful. "

" Very good. Some tips about local driving and parking would be helpful. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by NIKOLAY - 29 August 2025

" We have always received the best price and correct reservation service. "

" Fast and accurate service. They made an improvement by giving us a convertible car with automatic transmission. No hidden fees or surcharges. With a bit of luck, we saw the shuttle at the airport and waved to the driver to pick us up. We didn't see where it was parked. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by BRUNO - 29 August 2025

" . "

" They refused to take my PHYSICAL Debit Card, even though on their site it states nothing about not accepting PHYSICAL Debit Cards "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 6
Condition of the Vehicle: 6

NICE, FR - Reviewed by CRISTOFER - 28 August 2025

" Experience with Auto Europe was fine! I was surprised with the extra fees at the Enterprise desk and the downgrade (without explanation) and state of the vehicle I was provided. "

" My overall experience was underwhelming. What began as a reasonably priced booking quickly turned into a costly surprise, with an unexpected €270 in add-on fees--raising the total by over 75%. The vehicle itself was far from the standard I expected. We booked a VW Passat and received a much smaller Peugeot 208! The "equivalent" would have been a Peugeot 508. The downgrade was never explained. The interior had stained seats, and the exterior was riddled with scrapes and knicks. It gave the impression of poor maintenance and little attention to detail. Drop off was quick and hassle free! "

Value for Money: 6
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

VENICE, IT - Reviewed by CHRISTIAN - 28 August 2025

" overall, the service is good "

" we experienced a very long wait for picking up the car at Venice Airport. "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 8
Condition of the Vehicle: 6

CHICAGO, US - Reviewed by DAGMAR - 28 August 2025

" No issues, friendly staff and completely uncomplicated "

" Uncomplicated, quick and easy vehicle rental "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUDAPEST, HU - Reviewed by ERNO - 28 August 2025

" Everything went well... "

" Ok! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BERGEN, NO - Reviewed by ANDREA MONIKA - 27 August 2025

" I wrote an email about my concerns when Hertz Norway issued the invoice. Without any answer to it they charged the extra fees to my bank account. "

" I have rented a car from Hertz via Autoeurope several times. Currently Hertz Norway charged many unexpected and unreasonable charges as an extra fee, etc. 1 more extra day. Due to a tunnel close I drop off the car 20 minutes later. The given phone phone was not answering 4 times after more than 5 minutes waiting. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by AIN - 27 August 2025

" All was very good, "

" Everything was quick and clear. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUBROVNIK, HR - Reviewed by KASPARS - 27 August 2025

" I was expecting a slightly more powerful car. "

" Very professional. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 7

MALAGA, ES - Reviewed by ZOLTAN - 27 August 2025

" The rental has closed at 23:00, though I indicated in my booking that I land at 23:00 (and it took about 15 min to get out from the airport). This must not be possible to book a rental right in the closing time. I had to take an Uber to my accomodation at midnight for 80 EUR and 50 EUR back to the rental next day. Nobody informed me previously that I will not be able to pickup the car, totally unacceptable and not customer centric at all. "

" The rental has closed at 23:00, though I indicated in my booking that I land at 23:00 (and it took about 15 min to get out from the airport). This must not be possible to book a rental right in the closing time. I had to take an Uber to my accommodation at midnight for 80 EUR and 50 EUR back to the rental next day. Nobody informed me previously that I will not be able to pick up the car, totally unacceptable and not customer-centric at all. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 10

AMSTERDAM, NL - Reviewed by YURI - 27 August 2025

" Good car, decent service "

" Everything was fine. No unpleasant surprises. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BARI, IT - Reviewed by NICHOLAS - 27 August 2025

" Auto-Europe were good, but I suggest they publish customer reviews clearly on their website so that customers can make an informed choice and avoid companies that behave so badly. "

" When returning the car I was charged an additional amount for a BARELY VISIBLE one centimeter scratch on the plastic wheel trim that I did not cause. No other car hire company behaves like this. I chose this company because they were the cheapest. With the additional charge they were the most expensive for a car of that size. Total scam, avoid at all cost. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 5

AMSTERDAM, NL - Reviewed by JUAN MIGUEL - 27 August 2025

" Great, always great prices and possibility to compare. "

" The whole rental experience was good, car was great, friendly efficient staff. My only complaint is that the baby seat we rented was not of the best quality. It was in perfect condition, that's not the issue, but the quality itself, we could clearly see that it was a very cheap low quality brand and for the price of its rental, the quality did not match. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by BATI - 27 August 2025

" I am renting cars all over the world both for business and vacations for many years. This was my first budget car rental to decrease cost of my travel. I will never rent a budget car again due to experiences I have suffred. "

" First I have given 100,000 km Nissan Micra. I had to returned the car due to a failure (lost app 45 minutes and cost of € 5.00 for high way). Then they replaced the car with Nissan Pulsar but again in poor condition and in 90,000 kms. Both cars' air conditioning was barely functioning. Conditions of both car was bad to drive. "

Value for Money: 6
Efficiency of Counter Staff: 4
Expediency of Drop-off: 6
Condition of the Vehicle: 2

TORONTO, CA - Reviewed by JOHANNIS FLOOR - 27 August 2025

" Non "

" We got an 'upgrade' to a full size SUV. Condition of the car was difficult to check in a dark garage at the airport. Car seemed to be very much damaged, high milage (70.000km) and not well serviced. Shaking breaks was the main issue. Since we were only in Toronto for 1 week we decided not to return the car and safe time for our holiday. "

Value for Money: 4
Efficiency of Counter Staff: 10
Expediency of Drop-off: 6
Condition of the Vehicle: 1

VALENCIA, ES - Reviewed by JULIAN - 26 August 2025

" So far there have not been any problems with Auto Europe "

" The pickup and the car was great. The agent was quick and the car was in a very good shape. At the return there was a big line at the booth and the only 2 agents working there were both helping people pick up cars. There was no agent available to return the car to, so I either had to wait for more than 1 hour and maybe miss my flight (at that point I had no idea how fast security would be) or I could return the car as if it was outside of office hours. So I dropped the key with the paperwork as instructed onto the agents desk. The car was undamaged and in clean condition (I even vacuumed the inside before returning it) Somehow there has been a extra charge of almost 120 Euros to my credit card without any notice from thrifty. I reached out to the customersupport, but so far there has not been even an automatic answer. After 72 hours I will revoke the uncommented payment. "

Value for Money: 5
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MIAMI, US - Reviewed by RACHID - 26 August 2025

" Very bad experience with BUDGET as they did not provided me the car. They let me and my familly without and solution, car was completely paid and I was not able to reach out the customer service to cancel the rent and get refund. "

" I was not able to get the car because at the counter they asked for a CREDIT card. My french bank only provided me DEBIT/VREDIT Card. I tried to contact the Customer service to cancel my rent but I was not able to reach out. Vehicle have been paid, and they (BUDGET) did give me the car. Can you please refund ? "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KEFALONIA, GR - Reviewed by KONSTANTINOS - 26 August 2025

" Everything 10! "

" Very Satisfied! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CATANIA, IT - Reviewed by NICHOLAS - 26 August 2025

" ALWAYS A PLEASURE "

" EFFORTLESS "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TRAPANI, IT - Reviewed by PAVELS - 26 August 2025

" Same as item 3 "

" Cancellation within 2 hours delay, is hardly found rule, which should be in first row in a big red letters!!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by ALDO - 26 August 2025

" Experience! "

" Too much people on the counter, BE PATIENT!!! "

Value for Money: 8
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 7

FLORENCE, IT - Reviewed by ALVAR - 25 August 2025

" We had to pay extra 250€ for supercover to get the car in additon to 148€ which was rental fee prepayed for 4 days through autoeurope. 400€ for Fiat Panda in italy is absurd. Vehicle was really worm and more than 20 damages already, not clean and had service light on. Customer service was not friendly at all and felt like blackmail - take it or leave. When we wanted to cancel he refused to take us back to airport and left us waiting. "

" We had to pay extra 250€ for supercover to get the car in additon to 148€ which was rental fee prepayed for 4 days through autoeurope. 400€ for Fiat Panda in italy is absurd. Vehicle was really worm and more than 20 damages already, not clean and had service light on. Customer service was not friendly at all and felt like blackmail - take it or leave. When we wanted to cancel he refused to take us back to airport and left us waiting. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 3

MUNICH, DE - Reviewed by SAVVAS - 25 August 2025

" I enjoyed the experience. "

" All right. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERGAMO, IT - Reviewed by PATRICIO - 25 August 2025

" I emailed Auto Europe about the situation 3 times and it took them 1 week to reply. Thanks to paying for the full cancelation insurance I received my money back (less the cancelation fee). So basically I gave away 50 Euros to a company that provided no support, no compensation and horrible customer service. "

" Goldcar has a very inconvenient policy where they ask for a driver's license issued for more than a year. Now, If you just renovated your licenses (in my case, 11months and 15 days before!) they ask for some sort of stupid record of previous licensing that NO ONE has. I ended up going to another agency and having to pay x3 the deal I got from Auto Europe / Goldcar, just because I was already empty handed, desperate, at the airport, with all my vacation plans depending on having the car. Worst experience ever!!! "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

KRAKOW, PL - Reviewed by DMITRIY - 25 August 2025

" I'd like to get more info about rental companies in the future "

" This rental experience turned out to be just fine in the end but getting there turned out to be less straightforward than I expected ! First, the announcement was that the counter would be at the airport. It was not the case. United's office and parking are at the Orlen gas station 10min. walk. There are no indications, I had to ask for directions and I think it would be impossible if I didn't speak a bit of Polish. Now, the most important is it turns out United rents out vehicles with ukranian licence plates ! That was a surprise ! I'd prefer to know in advance. I checked forums later on and many polish renters said it outright that UKR plates are the only option. But overall everything turned out to be ok, I returned the car without any issues whatsoever. "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ZURICH, CH - Reviewed by VINCENT - 25 August 2025

" as above "

" Originally I booked an Audi Q3 and upon arrival I was given a Cupra Formentor. From the first day this car had issues with the electronic key which was not operating well. On the last day in Basel the car could not be opened electronically and had to use the metal key, afterwhich the alarm went off and could not start the engine. I walked to the Basel office near Hbf and found assistance through one of the employees at the office ( regret I did not get his name) as I was frustrated with this inconvenience just before leaving to Zurich airport.. The key was not functioning till the very end and I informed them upon drop off. I expect cars to be checked before rented and not leave clients facing problems. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 1

VIENNA, AT - Reviewed by ASSEN - 25 August 2025

" Everything was very good. "

" The car which I received was very clean and in perfect condition. The Staff organized all details very fast. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZAGREB, HR - Reviewed by ANTONIO - 25 August 2025

" Great choice of vehicles "

" During reservation I booked from 08:00-21:00. On voucher it is stated that they are open all day but we were picked up 10min late although and they told us that they are open till 20:00 so we had to go back earlier than reserved "

Value for Money: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 5
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ULF - 24 August 2025

" I am a long-time (> 25 years) customer of AutoEurope and for me it is the most convenient and safest way to rent cars for business and leisure. The client interface is great and the Voucher System is also very good and always served me well with any rental car company (except with Goldcar, see above...). I always recommend AutoEurope in my network for rental car reservations. "

" Goldcar Lisbon was the worst experience I ever had for renting a car. Clients with reservations were put into a line and it took over 1 hour until my number was almost coming up. After one hour 20 min waiting time, I asked for a number without reservation, which was served in 5 min. In other words, clients without a reservation could immediately get to the counter, while clients with a reservation had to wait for about 1.5h in line. Each client took about 15 min to finish the rental formalities, because the Goldcar staff was apparently trying to sell all kinds of extra services to any client. In more than 40 years renting cars for business and leisure, I have never experienced such inefficiency. Also, I had reserved a compact SUV via AutoEurope, but I received a Kia Stonic, which I would consider a rather small car, rather than an SUV. I always had excellent experiences with rentals done via AutoEurope, but this rental was an extreme low point. I would recommend to include Goldcar for AutoEurope rentals in the future. I will never rent from Goldcar again. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ZADAR, HR - Reviewed by PAVEL - 24 August 2025

" all good "

" all good "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHANIA, GR - Reviewed by EERO - 24 August 2025

" Everything worked just fine "

" Car was a bit battered and full of scratches but worked just fine "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

TIVAT, ME - Reviewed by GABI - 24 August 2025

" Easy and fast. "

" Verz bad local Avis station, avoid at all cost. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 2
Condition of the Vehicle: 1

LONDON, GB - Reviewed by DAVID - 23 August 2025

" . "

" . "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by VAI CHUN - 23 August 2025

" The car is safe and can be trusted. "

" The people are nice and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

GDANSK, PL - Reviewed by KIMMO - 23 August 2025

" I made reclamation a week ago, still no response from Autoeuropr "

" They demanded credit vard validity of 6 months, didn't accept Autoeurope's insurance, byt required to buy their own 386 eur insurance. Pure robbery, Autoeurope should not co-operate with these crooks. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

CATANIA, IT - Reviewed by IOANA - 23 August 2025

" Same as above "

" The car was in a poor condition, breaking made the car tremble, the clutch was abused and would barely hold, second gear sometimes didn't work. Air conditioning was barely working. The windows did not have uv protection and you can feel the sun burning through the windows. Could not connect the phone to the car to use navigation, radio didn't work. "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 2

LESVOS, GR - Reviewed by YUNUS EMRE - 23 August 2025

" I did not take the car becouse they dont have. They cancelled the reservation. Pls check it And pay my money back "

" I did not take the car becouse they dont have. They cancelled the reservation. Pls check it And pay my money back "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BILBAO, ES - Reviewed by OLAF - 23 August 2025

" They try to charge me for scratches that were allready there. I have a video to proof I am right. They even told me to make a video. And now they are challenging the evidence. "

" When I took the car first there was nobody and then there was only one person at the counter. She had to walk with you to the car, leaving the desk unattended. The woman only spoke Spanish. On the form it said there were some scratches. She told me to make a video, so I had proof there were scratches if someone at drop made a point about it. This was all done in a hurry, since she was by herself. I dropped the car off very early, (6:00 in the morning) before there was anybody. That same day I gat an email stating there was a scratch. I send them the video I had made., since they were referring to a scratch already present. They told me I should have made a point about it at pick up. But at pick-up it stated there were scratches, but it was all in Spanish. I feel a bit scammed by them. "

Value for Money: 9
Efficiency of Counter Staff: 5
Expediency of Drop-off: 4
Condition of the Vehicle: 10

SALZBURG, AT - Reviewed by KYRIACOS - 22 August 2025

" It was a fantastic experience and the comfort level was just great. The economy of the car was splendid and I have to add that we got an upgrade for free from a manual to an automatic. "

" It was a fantastic experience and the comfort level was just great. The economy of the car was splendid and I have to add that we got an upgrade for free from a manual to an automatic. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

STOCKHOLM, SE - Reviewed by DENNIS - 22 August 2025

" Thanks my money is Back to my Account You ar best "

" Thanks my money is Back to my Account "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MULHOUSE, FR - Reviewed by ANTONIS - 22 August 2025

" EXCELLENT "

" ALL GOOD / NEW CAR / VERY GOOD EXPERIENCE "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ZURICH, CH - Reviewed by YEHOSHUA - 22 August 2025

" very good "

" 10/10 "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by JAMES EDWARD - 22 August 2025

" I made a reservation (EU22483459) via autoeruope for pick-up at Palma de Mallorca airport from GoldCar on August 9th. I was unable to pick up my reservation (EU22483459) on August 9th as planned. There was complete chaos at the Gold car kiosk at Plama de mallorca airport. I waited for 3 hours without receiving the car rental from GoldCar. I returned to the airport the next day on August 10th to pick up the car for my reservation and was told by a GoldCar agent that my reservation (EU22483459) had been cancelled. Upon receiving this information from the GoldCar representative at Palma de Mallorca airport, I subsequently proceeded to make another car rental reservation via autoeurope (EU22751181) for GoldCar for another car rental due to the fact that the original reservation had been cancelled overnight by Goldcar. "

" I made a reservation (EU22483459) via autoeruope for pick-up at Palma de Mallorca airport from GoldCar on August 9th. I was unable to pick up my reservation (EU22483459) on August 9th as planned. There was complete chaos at the Gold car kiosk at Plama de mallorca airport. I waited for 3 hours without receiving the car rental from GoldCar. I returned to the airport the next day on August 10th to pick up the car for my reservation and was told by a GoldCar agent that my reservation (EU22483459) had been cancelled. Upon receiving this information from the GoldCar representative at Palma de Mallorca airport, I subsequently proceeded to make another car rental reservation via autoeurope (EU22751181) for GoldCar for another car rental due to the fact that the original reservation had been cancelled overnight by Goldcar. "

Value for Money: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BRENTFORD, GB - Reviewed by ANITA - 22 August 2025

" Exceptional service "

" The staff are amazing "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VALENCIA, ES - Reviewed by YOUNESS - 22 August 2025

" Not a good car "

" Not nice car and old and has no water to clean the windshield. "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 3

LISBON, PT - Reviewed by JOZEF - 22 August 2025

" easy to find appropriate vehicle, good value for money "

" fast pickup and drop-off, helpful staff - assisted in connecting the mobile phone to Android Car, so I had not to use external navigation "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

LISBON, PT - Reviewed by ANTON - 21 August 2025

" reservation process was easy with no hidden fees. will be using your services again "

" The only real problem we had is that the vehicle was much larger than what we actually expected. That was inconvenient, given that there are no parking lots in downtown Lisbon able to accommodate such a big vehicle. BeRent team kindly agreed to have our van overnight at their garage, but we had to spend extra money on Uber travel to them. Everything else was perfect. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

MALAGA, ES - Reviewed by RAIMOND - 21 August 2025

" Everything was fine, good job. "

" The car could have been in better condition, but it's more or less ok. "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

STOCKHOLM, SE - Reviewed by MATHIAS - 21 August 2025

" Xxx "

" xxx "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 8

PALMA DE MALLORCA, ES - Reviewed by JORDI - 21 August 2025

" OK "

" Long waiting when collecting the car (about 1 hour) "

Value for Money: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

BERGAMO, IT - Reviewed by MARIAN-ALEXANDRU - 21 August 2025

" - "

" First time we receive a car with a damaged tire, it was pure luck we observed it, they change the car very promptly. It was luck, because we drove 900 km on Swiss Mountain Road and the tire was cut, we were able to see the inside resistance structure of the tire. After we receive a similar car in size with reserved Jeep, but an inferior brand, an MG with a very small engine and it was a little bit difficult to travel on Swiss Mountains Road. I can accept we don't reserved a car, we reserved a category, but to say you reserved a Jeep and receive a very stupid one, in the same size, and with a small engine, it is not OK. "

Value for Money: 3
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 4

ATHENS, GR - Reviewed by PAVLOS - 20 August 2025

" Very nice compny and value money cars! "

" Very nice compny and value money cars! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

WASHINGTON DC, US - Reviewed by FABRIZIO - 20 August 2025

" Not recommendable - still waiting for their refund "

" They haven't cancelled our booking and we're still waiting for the refund after 20 days. "

Value for Money: 2
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PULA, HR - Reviewed by JEROME - 20 August 2025

" Use most of the time autoeurope, went fast and was simple, goldcar professionalism was the cherry on top. "

" Staff was nice, well prepared and took time to check the car. As good as best in class. Highly recommend. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VICTOR - 20 August 2025

" Little explanation at the cashier desk "

" Car was dirty and scratched, systems not working, couldn't connect to applecarplay, low tyre indicator was on "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 7
Condition of the Vehicle: 3

MALAGA, ES - Reviewed by MICHAEL - 20 August 2025

" Good customer service "

" Fast Easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SALT LAKE CITY, US - Reviewed by DOMAS - 20 August 2025

" . "

" . "

Value for Money: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by BRUNO - 20 August 2025

" Great booking, but picking up was terrible. "

" 40 minutes waiting for pick-up is unacceptable. Lower segment of car delivered. "

Value for Money: 10
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MILAN, IT - Reviewed by JOSEPH - 20 August 2025

" Car was as expected. "

" Very good service "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VILNIUS, LT - Reviewed by LIFEN - 20 August 2025

" no special comment. "

" The service is perfessional and good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

BUCHAREST, RO - Reviewed by SERGEY - 19 August 2025

" "This was a huge disappointment caused by a very poor provider, resulting in both financial and personal damage. I am currently preparing a detailed letter outlining the full sequence of events." "

" "This was a huge disappointment caused by a very poor provider, resulting in both financial and personal damage. I am currently preparing a detailed letter outlining the full sequence of events." "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 6

BERLIN, DE - Reviewed by LOI - 19 August 2025

" Recommend for everyone "

" Good service, I booked a small car and I paid extra for upgrade and they gave me a bigger car Peugeot 2008). The car was spacious "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

OSLO, NO - Reviewed by SANDIS - 19 August 2025

" Overall, I am very satisfied! "

" there was a little hitting on the car. A staff member didn't understand when I had insurance and offered to buy it at them! But it was nothing serious to make claims. "

Value for Money: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ALEXIOS - 19 August 2025

" The insurance bought on auto Europe site was not recognized by Avis. We had to buy the insurance twice. "

" Avis staff were efficient and polite. The car they offered was a lower price level than the one booked "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 6

MILAN, IT - Reviewed by PIERRE YVES - 19 August 2025

" Did not get support / assistance for the car change as requested "

" Poor car conditions (old and dirty) Rent for hybrid car was not charged at all Car smaller than advertise, ask counter staff for a change. The only answer I got was there are no other cars. Even I was ready to pay for extras ... Such a poor service "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 5
Condition of the Vehicle: 1

PALMA DE MALLORCA, ES - Reviewed by PHILIP MARK - 19 August 2025

" Dear Sirs, I want to make a formal complaint about the above booking & treatment experienced by my partner & I last night at Palma de Mallorca airport. You will see my voucher pictured with pictures of the absolute chaos & mayhem your company operates under. We arrived after a 2 hour flight from the UK at 22.45pm into Palma & proceeded immediately to the Goldcar desk in arrivals. The time was now approximately 23.00pm & the ticket machine / system had just been closed off so we were funnelled into a blocked off lane to wait our turn. Some three hours passed & we were exhausted, our line had not moved an inch. We enquired with a disinterested representative of the company what the likely wait time would be .... the answer ... 2 hours or so 'maybe' !!!!!!! We were forced to pay 300 Euro return for a taxi to Alcudia at gone 2.30am as we were NOT prepared to spend the first evening of our holiday in Palma airport after landing at 22.45pm. This is completely unacceptable. Your business model is totally flawed if you cannot process bookings & the customer is a civil & organised way. There was no system, there was no communication, nobody cared. We require a FULL refund & apology by close of play Monday 11th August 2025 with confirmation of the same. You (not me) need to contact Auto Europe to initiate this refund as I have spent far too much of my holiday disgusted with this incident. "

" Dear Sirs, I want to make a formal complaint about the above booking & treatment experienced by my partner & I last night at Palma de Mallorca airport. You will see my voucher pictured with pictures of the absolute chaos & mayhem your company operates under. We arrived after a 2 hour flight from the UK at 22.45pm into Palma & proceeded immediately to the Goldcar desk in arrivals. The time was now approximately 23.00pm & the ticket machine / system had just been closed off so we were funnelled into a blocked off lane to wait our turn. Some three hours passed & we were exhausted, our line had not moved an inch. We enquired with a disinterested representative of the company what the likely wait time would be .... the answer ... 2 hours or so 'maybe' !!!!!!! We were forced to pay 300 Euro return for a taxi to Alcudia at gone 2.30am as we were NOT prepared to spend the first evening of our holiday in Palma airport after landing at 22.45pm. This is completely unacceptable. Your business model is totally flawed if you cannot process bookings & the customer is a civil & organised way. There was no system, there was no communication, nobody cared. We require a FULL refund & apology by close of play Monday 11th August 2025 with confirmation of the same. You (not me) need to contact Auto Europe to initiate this refund as I have spent far too much of my holiday disgusted with this incident. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

DUBROVNIK, HR - Reviewed by WILLIAM - 19 August 2025

" The car was fine. I just felt I was being ripped off at the beginning with all sorts of charges. I never heard of a cleaning charge renting a car before. I was advised on the form to return it full. I was then advised it would be cheaper if I didn't...maybe that's true but I find that hard to believe! The experience with the girls handing over the car and returning the car was very positive. "

" Garage is in a secondary pick-up place at Dubrovnik Airport. I I had to wait a while for someone to appear. On picking up the car I was told there would be a 50 Euro cleaning charge if the car wasn't washed on its return! I was also told it would be cheaper if I didn't fill it with fuel on return...I didn't believe that and declined to pay the advance wash charge option. When I got the car...it hadn't been washed! A different person presented me with the car. I made them write that the car was dirty on collection. There were lots of marks on the car which she carefully noted. No issues on returning the vehicle. "

Value for Money: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PARIS, FR - Reviewed by SALAH - 19 August 2025

" Very good deals as always "

" Staff very kind & helpfull, special thanks. But badelly Surprised by the interior of the vehicle not being cleaned and the fuel tank not being full, and since he didn't have time, as it was very late , I couldn't report it "

Value for Money: 6
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 5

LONDON, GB - Reviewed by PAVLOS - 18 August 2025

" As above "

" I refer to the above reservation and wish to formally raise the following concerns: 1. Vehicle Condition at Pick-Up Upon collection at London St Pancras Rail Station International Car Park, I found the vehicle to be in an unclean condition, both internally and externally. When I queried this with your representative, I was informed that the car park regulations prohibit vehicle washing on-site, and that this was the reason for the lack of cleanliness. 2. Return Procedure Issues at Bristol Airport The Auto Europe voucher I had printed contained clear instructions for returning the vehicle. At the time of pick-up, I was not informed of any amendments to these instructions. On the day of return, due to ongoing roadworks around Bristol Airport, I was unable to follow the directions provided, as they led to the short-term car park where a parking fee applies. My wife and I made repeated attempts to contact the telephone numbers stated on the voucher (Pick-up: +44 1275 428000, Drop-off: +44 1275 474400) in order to obtain clarification on the correct drop-off procedure; however, our calls went unanswered. Consequently, despite arriving at Bristol Airport well in advance of the agreed return time of 10:00 a.m., we were only able to complete the handover of the vehicle after 11:00 a.m. This delay resulted in an additional charge of £9 for short-term parking and caused considerable stress and anxiety regarding the possibility of missing our flight. 3. Damage Assessment at Drop-Off During the inspection at drop-off, your representative pointed out minor scratches on the left-side alloy wheels, as well as some damage to the left front tyre, where the rubber had come off in two locations. As the pick-up took place in an underground car park with limited lighting, I did not notice the above damage at the time, nor did I specifically check the condition of the tyres. In my view, the tyre damage appeared old and was certainly not caused during my rental period. 4.Deposit Charge Without Explanation A few days after I returned the vehicle, I was surprised to discover that the full amount of the deposit had been charged to my account, without any prior notification or explanation as to the reason for this action. This lack of communication is unacceptable and contrary to reasonable standards of customer service "

Value for Money: 5
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 1

BERGAMO, IT - Reviewed by MARIOS - 18 August 2025

" They did not help me while facing the problem and from the total refund they hold back 80 euros despite the fact that it was not me who wanted to cancel the car but them because they company that they have on their site does not accept ONLY the international driving licence "

" Thei did not give me the car that was fully prepaid despite having my valid national driving licence . First time in my life this happen to me. They almost destroyed my family vacay from day one "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

VENICE, IT - Reviewed by ERICA - 18 August 2025

" I was charged additional fees by budget, who claimed that Auto Europe only provided them a voucher that was much lower than the amount I paid to auto Europe in advance. It is unclear if I will receive these fees back. Additionally, it was very difficult to manage this reservation via Auto Europe as they required calling in to modify the reservation and I didn't have a phone that could make international calls to Germany while travelling (given that I was on an esim in a different country). "

" Budget charged me an extra 200 euros above the commitment I had agreed and contracted via the Auto Europe voucher, as well as suggesting additional extras. Felt totally ripped off by the experience. "

Value for Money: 5
Efficiency of Counter Staff: 6
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KRISTINA - 18 August 2025

" Everything was smooth, thank you "

" All was smooth, except a second driver fee. It was different (bigger) than in Autoeurope voucher. "

Value for Money: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ANNECY, FR - Reviewed by ANDRE - 18 August 2025

" NA "

" Very good experience : new car, very helpful staff "

Value for Money: 5
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by GEORGEL - 18 August 2025

" Great experience "

" Great experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MALAGA, ES - Reviewed by SJOERD - 18 August 2025

" none "

" really scam experience when I drop off the car: there was some send in the vehicle which is normal. The Centauro employee charged an extra cleaning fee of 75 euros which is rediculous when you see the pictures. I will make an official complaint for this: I rent 6+ time per year a rental car and this treatment is completely new for me: a scam. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

MADRID, ES - Reviewed by LUCA - 18 August 2025

" Always the best portal to look for a car rent. "

" In general the esperienze was ok. But at the desk they do psychological pressure to include extra insurances and the car status at pickup was missing damages and it needed a double check that was I have to say very professional thou. "

Value for Money: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PORTO, PT - Reviewed by VAI CHUN - 17 August 2025

" Car is safe and can be trusted. "

" People are nice and helpful. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MADRID, ES - Reviewed by BELARMINO A - 17 August 2025

" Excellent experience with Hertz. "

" Excellent! "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

TOULOUSE, FR - Reviewed by BRIAN - 17 August 2025

" While the staff, Erin, was extremely polite, knowledgeable and spoke perfect English, we waited in line an one and a half before filling out the application. "

" It's a bit confusing. What does Keddy refer to. The car counter at TLS is neither Keddy nor Auto Europe but Europcar. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by NIKOS - 16 August 2025

" Excellent! "

" They are NOT at the airport, despite what it's stated. At drop off, there was a stain (clearly) and he insisted that it was a damage and wanted to charge me! Until I cleaned it with my finger and water! He did not even apologize. They also charged me 12 euros for car wash although the car was pretty clean. They gave us a smaller car than the one we booked. I wouldn't mind so much but we had a baby and a lot of baggage and it was not enough! They were very unwilling to help, gave me ironic looks, rude and we wasted more than one hour! "

Value for Money: 6
Efficiency of Counter Staff: 2
Expediency of Drop-off: 1
Condition of the Vehicle: 7

BOLOGNA, IT - Reviewed by PANAGIOTIS - 16 August 2025

" Οn my voucher was written to pay 120 euro for drop off at different point. When I took the car Centauro asked for me to pay 150 euros. The car had 135.000km and the first day presented technical problem and came it again back to Centauro to change it. I also paid the amount of fuel in the car upon receipt the vehicle I also paid the amount of fuel "

" Οn my voucher was written to pay 120 euro for drop off at different point. When I took the car Centauro asked for me to pay 150 euros. The car had 135.000km and the first day presented technical problem and came it again back to Centauro to change it. I also paid the amount of fuel in the car upon receipt the vehicle I also paid the amount of fuel "

Value for Money: 5
Efficiency of Counter Staff: 7
Expediency of Drop-off: 6
Condition of the Vehicle: 5

TURKU, FI - Reviewed by HELVIJS - 16 August 2025

" this BUDGET company has served by AVIS in TURKU and first time in my life I need to call to some paid phone number to register the time when I release the car and the keys! There was auto reply because it was in night time! Also the car was Toyota, not as advertised in Autoeurope website - Skoda Scala "

" Hi! First the deposit was not as stated on AUTOEUROPE website - 95,-EUR but 300,-EUR; the car don't have GPS and when I tried to connect my Mobile Phone with wehicle CarPlay, it finalized that Waze hung up on my phone! It all happens in 2:00 e.m. and take my time around 1 hour to struggle with this, finally unsuccessful! When I delete my phone from this wehicle CarPaly system, than my Waze started to work normally again! This was bad experiance! I kept my phone in hand and grive to location needed. Very "comfortably" :-( "

Value for Money: 5
Efficiency of Counter Staff: 8
Expediency of Drop-off: 2
Condition of the Vehicle: 2

VIENNA, AT - Reviewed by SIMONA - 16 August 2025

" Everything was great. The car was good and we didn't have any problem. "

" They gave us very clear instructions and we didn't have any issue. The price was good. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MILAN, IT - Reviewed by PHILIP - 16 August 2025

" Nice way to competitively shop among car rental companies. Not apparent how much a carseat rental will cost until after the fact so that is a downside. "

" I rented the car with a carseat but ended up bringing my own, so got the car without the carseat. Now they are claiming that I owe for the carseat that I did not receive. So now I am in a dispute with them about this. Can AutoEurope help? "

Value for Money: 7
Efficiency of Counter Staff: 8
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MILAN, IT - Reviewed by GEOFFREY - 15 August 2025

" The reservation was straight forward and easy. No problems with my reservation. "

" The service after the use of the vehicle was less then stellar. I promptly received my invoice that indicated I had overpaid. I responded with the following as per the email direction if I had any questions on the Invoice: Good Day, I received this Invoice and I have a question about Montant du / amount due. It indicates 0 However there seems to be a credit due 1389,02 - 1045,03 = 343,99. If so, when should I see it credited to my credit card? If I am reading the Invoice incorrectly please explain. I sent this 4 days ago and the only response I have received to date is: We confirm that your request has been received and registered in our system under the unique reference number A9314C5D. "

Value for Money: 7
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PALERMO, IT - Reviewed by ANICA - 15 August 2025

" I paid full insurance to Auto Europe but when i got to Europ car they said that it is basic insurance and recomended to pay protection. I didnt pay for full because i already paid it to Auto Europa. That is something i think should be corected in your cooperation with Europa car. So apart from thet, everything else went smooth and good. "

" Great, fast and easy "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

LYON, FR - Reviewed by MAGNUZ - 15 August 2025

" Always very good to book by Auto Europe, easy and affordable. "

" Overall, good. But it took some time when PU even if it was not another customer there. They also forced me to wait until exactly the correct time for PU before they handled over the key, even though everything was sorted out 15 minutes before. And I had anyway paid for five whole days, and used just 4,5 days. But except that, everything was good. Very quick return-back service. The guy came out, took the key, and that's it. "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HORDUR - 14 August 2025

" I was very disappointed with my recent rental (Voucher EU22689945, RA 96MPVT) because Alamo's counter policy forced me to pay for an additional driver I did not want. The rental was prepaid in full using my wife's credit card, and she was present with the card and ID at pickup. She also authorised transactions via Chip & PIN, which is strong customer authentication under EU payment rules. Despite this, Alamo refused to accept her card for the refundable security deposit simply because I was listed as the main driver. I also had my own valid credit card stored in Google Wallet, but they refused to accept that as well -- even though tokenised contactless payments are secure and widely accepted. As a result, the only way to proceed was to add my wife as an "additional driver" purely to use her physical card -- at a cost of €51.72 plus VAT and surcharges. This was never disclosed during booking and provided no additional service. This feels like an unfair and outdated application of policy that contradicts both the purpose of Chip & PIN security and modern payment acceptance standards. It caused me to incur unnecessary costs. I request that Auto Europe review this case and arrange a refund of the additional driver fee (and related taxes/surcharges) as it was not a voluntary or optional service. "

" I was very disappointed with my recent rental (Voucher EU22689945, RA 96MPVT) because Alamo's counter policy forced me to pay for an additional driver I did not want. The rental was prepaid in full using my wife's credit card, and she was present with the card and ID at pickup. She also authorised transactions via Chip & PIN, which is strong customer authentication under EU payment rules. Despite this, Alamo refused to accept her card for the refundable security deposit simply because I was listed as the main driver. I also had my own valid credit card stored in Google Wallet, but they refused to accept that as well -- even though tokenised contactless payments are secure and widely accepted. As a result, the only way to proceed was to add my wife as an "additional driver" purely to use her physical card -- at a cost of €51.72 plus VAT and surcharges. This was never disclosed during booking and provided no additional service. This feels like an unfair and outdated application of policy that contradicts both the purpose of Chip & PIN security and modern payment acceptance standards. It caused me to incur unnecessary costs. I request that Auto Europe review this case and arrange a refund of the additional driver fee (and related taxes/surcharges) as it was not a voluntary or optional service. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

DUSSELDORF, DE - Reviewed by ERHAN - 14 August 2025

" Rates are good, site was friendly. Insurance rates are a little high. "

" Te car was not the same as Nissan Qhasqai but little smaller but a good one. Car condition was good and drop off fast and efficient. "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

BORDEAUX, FR - Reviewed by RADOSLAV - 14 August 2025

" Why can't rental companies provide the vehicle I've chosen? 'Or similar' is not always that similar. Renault is not Volvo. "

" The car could have been cleaner outside. How do you see any scuffs etc. if there is dirt/dust on the vehicle? "

Value for Money: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

BERLIN, DE - Reviewed by ALIN - 14 August 2025

" Extra fees added, hard communication, long response time "

" Very rigid in communication, extra fees added, long response time "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 1
Condition of the Vehicle: 10

ATHENS, GR - Reviewed by FRANCESCO - 13 August 2025

" None "

" None "

Value for Money: 4
Efficiency of Counter Staff: 6
Expediency of Drop-off: 7
Condition of the Vehicle: 7

COPENHAGEN, DK - Reviewed by SANIN - 13 August 2025

" We did not have a good experience. We booked a rav4 through AutoEurope, and since that car was not available upon arrival, we had to pay extra 50 eur per day for a car similar size, even though it was not really our problem. All the booking and the price through auroeurope was good, but it seems that Hertz doesnt realy care about autoeurope cuatomers, because the car was not booked directly from Hertz. We have rented cars several times through Alamo and we NEVER had any problems at all. This time we tried autoeurope, but I am not sure we will do it again. "

" We did not have a good experience. We booked a rav4 through AutoEurope, and since that car was not available upon arrival, we had to pay extra 50 eur per day for a car similar size, even though it was not really our problem. "

Value for Money: 5
Efficiency of Counter Staff: 4
Expediency of Drop-off: 10
Condition of the Vehicle: 10

CHICAGO, US - Reviewed by MAMADOU BILLO - 13 August 2025

" Very nice. "

" Very nice. "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NICE, FR - Reviewed by MATTHEW - 13 August 2025

" See above "

" The staff was adamant that your (Auto Europa) insurance (with excess of $1100) would not cover many situations. He basically said you have NO insurance whatsoever. "

Value for Money: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

SPLIT, HR - Reviewed by JASNA VERAJA - 13 August 2025

" Everything was going smoothly, no problems "

" Nice car,friendly staff. "

Value for Money: 1
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 10

HERAKLION, GR - Reviewed by MARK - 13 August 2025

" Generally it works well with Auto Europe. Although I have the impression the car rental companies are not supportive of booking through a broker. "

" Generally ok apart from the attempts to hard sell their insurance when we already took the insurance with AutoEurope "

Value for Money: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

LARNACA, CY - Reviewed by SHAUL - 13 August 2025

" Great and efficient "

" Excellent experience "

Value for Money: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PALMA DE MALLORCA, ES - Reviewed by MIHAI - 13 August 2025

" evtl precheckin? "

" Lange Wartezeit nach Dropoff "

Value for Money: 7
Efficiency of Counter Staff: 7
Expediency of Drop-off: 7
Condition of the Vehicle: 6