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    Be fully protected during unexpected eventualities

    In difficult times, it's important our customers know they're fully covered no matter what happens. Auto Europe is totally committed to ensuring that you're totally safe and relaxed wherever you are in the world, and that starts with creating the right kind of products to protect you come what may. Our Cancellation Cover Program will safeguard you should something happen on the road. And despite being able to cancel your reservation gratis up to 48 hours before collecting your vehicle, this popular new product goes the extra mile and covers you right up to the time of pick-up - with a claim period of 30 days! So don't let bad weather, airline strikes or any other unexpected eventuality leave you out of pocket. Be sure to opt for our Cancellation Cover Program when booking your next car hire with Auto Europe.

    Add cancellation coverage to my car hire booking

    Opting for our Cancellation Cover Program is a simple matter of checking the box during booking. You can do it yourself in just one click when completing your reservation or call our reservations team on +49 89 412 07 269 and they'll be happy to add it for you. Please be aware that this exciting new product is only applicable to bookings completed up to 48 hours prior to pick-up for a maximum rental period of 21 days (to a total value of 3,000 euros). Please read the following T&Cs for full details.

    Auto Europe Cancellation Cover Terms and Conditions
    Late Cancellation Refund Program T&C

    All Rental Vehicle reservations made through Auto Europe may be cancelled for any reason up to 48 hours before the time and date the booking is to commence. You can manage your Auto Europe Booking here.

    If you wish to make a claim under this Cancellation Cover Program, please contact Auto Europe using the phone number and or email address on your Booking Confirmation. You should contact Auto Europe as soon as is practical following any incident that could give rise to a claim.

    What is Covered

    Less than 48 hours before your booking is to commence, or after you pick up your rental vehicle, this Cancellation Cover will refund the total Rental Costs, or a pro rata portion of your daily booking price if you have to return your rental vehicle early, as a consequence of any of the following:

    1.1 Travel Delay and Late Arrival.

    1.2 Incapacity of the Renter through Accident, Bodily Injury or Sickness.

    1.3 Government-imposed Travel Ban or Quarantine imposed in the 48 hours before the Rental Commencement, or during the rental.

    1.4 All strikes including Airline & Air Traffic Control strikes etc.

    1.5 Adverse weather, including snow, fog, frost, storm, hurricane and Volcanic Ash Event.

    What is Not Covered

    This Cancellation Cover program does not respond to any application directly or indirectly arising out of, or contributed to by, or resulting from:

    2.1 The Renter not planning to travel and not informing Auto Europe 48 hours before pick-up.

    2.2 The Renter not having a valid driver licence or a valid credit card in the name of the main driver who contracts with the rental company, or sufficient funds available to receive the Rental Vehicle.

    How to make a Claim

    You must provide Auto Europe with evidence in support of your Refund Application, as soon as practically possible, and in any event no later than thirty (30) days after the date of the first notification to Auto Europe.

    No claims will be paid if a client knows about the cancellation more than 48 hours before pick up and does not contact Auto Europe to process the cancellation on time.

    Refund Applications where no evidence is provided in support of the application may also be refused.

    Please Note: for applications resulting from Injury or Sickness, you will be asked to provide an Official Medical document confirming the cause.

    Our aim is to ensure that all aspects of your Cancellation Cover are dealt with promptly, efficiently and fairly. If you have any questions or concerns regarding the Cancellation Cover, or the handling of a Refund, you should in the first instance contact:

    Auto Europe Deutschland GmbH
    Landsbergerstrasse 155
    80687 Munich, Germany
    Registration: Amtsgericht Muenchen HRB 149 828