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Car Hire FAQs


Do you have free-fone service from overseas?

Instructions will be provided with your confirmation voucher, so you may contact us on free-fone should you require assistance after departure. (Emergency road service is provided locally with every rental.)

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How can I pay for my rental?

Auto Europe accepts American Express, Mastercard and Visa.

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How is my rate guaranteed?

Our car hire rates are guaranteed in Euros. All bookings require a full prepayment to confirm.

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How quickly can I get my reservation confirmed?

We can confirm most reservations with as little as 20 minutes advance notice. For last minute reservations, please call us at +49 89 244473 702.

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Is there a fee for canceling or changing a reservation?

Auto Europe has no cancellation or amendment fees when Auto Europe is advised 48 hours prior to the rental start date. Should you cancel less than 48 hours prior to rental start date, not show up or show up late to collect the vehicle, a no show fee equal to the first 3 days of the rental will be charged. Auto Europe cannot refund any unused days if the vehicle is returned early.

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What do I need to pick-up my car?
  1. A full (both parts) and Valid Drivers License.
  2. Credit Card in the primary driver's name (unless a cash deposit has been arranged through Auto Europe and/or the car supplier).
  3. Your reservation voucher from Auto Europe.

Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. A rental agreement is completed at the rental counter at the time of pick-up. See our Sample Voucher for more information.

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What does Refundable Excess mean?

Should the supplier charge you for the insurance excess following an accident, we will refund the money charged to you pending receipt of proper documentation (Receipt of payment, police report, damage report, etc.).

This is a refund of the excess payment, amounts charged for damage not covered by the excess would not be refunded. Nor would there be any refund if the supplier or police report determined that the damage was due to driver negligence.

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What if I find a better rate for a rental car?

Auto Europe guarantees the best rates and service available. If you happen to find a lower rate with comparable service, location, terms, and surcharges, we'll beat it! To submit the lower rate to us, please complete our Guaranteed Best Rate form.

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What kind of insurance can I get for my rental car?

Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car or our detailed insurance information page.

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When is your reservation center open?

Our reservations center is open 08:00 - 20:00 Monday to Friday, 09:00-18:00 Saturday and 10:00 to 20:00 on Sundays.
Call us at +49-89-244473-650 or make a reservation online.

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