Is there a fee for canceling or changing a reservation?
Auto Europe has no cancellation or amendment fees when Auto Europe is advised 48 hours prior to the rental start date. Should you cancel less than 48 hours prior to rental start date, not show up or show up late to collect the vehicle, a no show fee equal to the first 3 days of the rental will be charged. Auto Europe cannot refund any unused days if the vehicle is returned early.
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What do I need to pick-up my car?
- A full (both parts) and Valid Drivers License.
- Credit Card in the primary driver's name (unless a cash deposit has been arranged through Auto Europe and/or the car supplier).
- Your reservation voucher from Auto Europe.
Auto Europe's vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. A rental agreement is completed at the rental counter at the time of pick-up. See our Sample Voucher for more information.
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What does Refundable Excess mean?
Should the supplier charge you for the insurance excess following an accident, we will refund the money charged to you pending receipt of proper documentation (Receipt of payment, police report, damage report, etc.).
This is a refund of the excess payment, amounts charged for damage not covered by the excess would not be refunded. Nor would there be any refund if the supplier or police report determined that the damage was due to driver negligence.
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